The application period is closed now

CX1 AWARD 2021

The CX1 Awards give companies the opportunity to recognize their outstanding Customer Experience (CX) with the recognition they deserve! Take part in our online awards ceremony with a renowned jury and great insights into the customer-centric culture of companies.

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Is customer experience a top priority in your company and does the customer always take centre stage? You think one step ahead of your competitors and distinguish yourself with your excellent and innovative CX?

If that is the case, then it is time to honor your hard work and the ongoing process of developing the Customer Experience and to thank your company and your teams for their irreplaceable commitment by presenting this award. Apply for the CX Leader/Enabler/Personality Award of the Year in the different categories!

Go to the Categories


We are pleased to present this exclusive jury for our CX1 Awards. It’s a great honor to welcome these renowned personalities with longstanding CX experience. Profit as spectators or participants from their CX insights from everyday life and expert know-how!

Verena Gründel is editor-in-chief of W&V, where she and her team are driving the transformation of the traditional brand into the future of journalism.

Verena Gründel


Christiane Manow-Le Ruyet has been editor-in-chief of e-commerce magazine since 2018. The topic of sustainability is particularly close to her heart.

Christiane Manow-Le Ruyet

e-commerce magazin

Susanne Gillner is Editor-in-Chief at INTERNET WORLD – the leading information and training platform for digital commerce and has accompanied the digital industry for over ten years.

Susanne Gillner


Dr. Leif Goeritz is a partner and chairman of the supervisory board at Thalia – the market leader in the omni-channel book trade in the DACH region.

Dr. Leif Göritz


C-Level Executive and CX Maker with more than 25 years of retail experience, nationally and internationally,

Melanie Kleemann

Vorwerk Group

Anika is one of the leading experts in Customer Service & Leadership. “Customer Centricity is key to success”.

Anika Tannebaum

GROW! Customer Service & Leadership Consulting

Christian Müller is a co-founder of OMR and is currently involved in setting up the software evaluation platform OMR Reviews. OMR Reviews.

Christian Müller


With almost 15 years of experience in eCommerce, Janine is heading CRM at idealo. She is bringing relevant communication to over 11mio customers by using four different channels.

Janine Strenge



We are looking for the CX-Leader, CX-Enabler or CX-Personality in different categories. The application phase is now closed and the evaluation by the jury is in progress. The award ceremony will take place as part of our CX1 WORLD CONFERENCE on September 21, 2021. The nomination of the winners will begin at 12 noon. Benefit from unique feedback from the experts by participating and receive an exclusive free ticket to the online conference as part of your application to experience even more insights and deep dives in keynotes, master classes and customer experience roundtables.

Category A


For a successful registration you select your industry and go through a short question process about your company and your CX strategy. The final decision will then be made by our jury and you will be notified approximately one week before the award ceremony.
Apply Now as CX Leader
Category B


If you apply for one of the enabler categories, we would be pleased if you could collect as many votes as possible for your company via a LinkedIn survey and therefore prevail against your competitors to win the award. You will receive more detailed information after your application data has been entered.
Apply Now as CX Enabler
Category C


Apply or nominate a person that made a significant contribution to furthering the relevance of customer experience in the discourse or has implemented exciting CX projects that are particularly worth mentioning.
Nominate Your CX Personality

What Awaits the Winner?

If our jury decides to choose you as the winner, you will receive an award and a certificate for your website in addition to the opportunity to receive a prize.

The winners of the CX-Enabler section will also benefit from a speaking slot on the CX1 2021, while the winners of the CX-Leader sections can look forward to 5 tickets for the CX1 2021 and a one-year free membership in the CX1 Alliance.