CX1 WORLD CONFERENCE

Björn Radde is Vice President Digital Experience at T-Systems International, a leading global provider of digital services based in Frankfurt, Germany. As a long-standing expert in digital experience and digital marketing, he always stays on top of current trends and technologies, and is responsible for all digital marketing touchpoints at T-Systems International such as the website, social media and digital marketing campaigns. In addition, Bjoern Radde has also written several books on the topic of digital marketing.

Michael Freund is Director Sales DACH at FINDOLOGIC and is responsible for the expansion of new customer business and key account management for existing customers in Germany, Austria and Switzerland. His many years of experience in the areas of sales and marketing, as well as previous management positions at well-known e-commerce companies, make him an expert in the digital industry. With his expertise, he advises large B2B and B2C companies on a daily basis and helps them optimise the customer experience in their online shops.

Paul Schwarzenholz is a multiple founder and angel investor. He founded his latest venture zenloop, the leading NPS platform in the German-speaking world, in 2016 together with Björn Kolbmüller and Lukasz Lazewski after leaving Flaconi. Previously, he had built Flaconi together with Björn Kolbmüller in 2010-2016 and sold it to the P7S1 Group in 2015.

Within her role as Customer Centricity Advocate, Hilti Central Europe, Alexandra Barl has been working to sharpen the customer centric focus of Hilti’s central European marketing activities. Her experience in Sales and Marketing departments in global companies as well as a writer for these companies has given her expert understanding of defining customer needs and addressing them in an impactful way.

Nicole Nitsche has a degree in theatre studies and worked for several years as an assistant director at the Thalia Theatre in Hamburg. After that, Nicole was head of the press and marketing department of a Hamburg music label. As a classic career changer, she managed and was responsible for the complete communication as well as the development of the editorial department at Payment & Banking. Nicole has been the sole managing director of Payment & Banking since August 2021 and is responsible for the structure, planning, implementation and conception of all Payment & Banking event series (e.g. PEX, BEX, TRX & CryptX) and is a regular presenter on stage on a wide range of topics from banking, payment and fintech.