CX1 WORLD CONFERENCE

Shift to Action!

October 12 – 13, 2022 | Hybrid

Oct 12, 2022 09:00:00
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JOIN THE ACTION MOVEMENT

The highlight of the year for customer experience trailblazers

Welcome to the most prestigious and popular CX event in Europe. The fourth annual CX1 WORLD CONFERENCE is back and this time it’s all about Action. So get ready for an action-packed hybrid event that brings Europe’s Customer Experience Community together to celebrate the CX 2.0 revolution! #ShiftToAction! #YearofAction

Limited Ticket availability!

 

All Session in English! | Spotlight on …

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Holger Moewes

Head of Customer Experience Germany

Holger Moewes

Head of Customer Experience Germany

Sessions

  • Keynote:

    Service Design – Translate Customer Centricity from Strategic Objective into Daily Reality

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Alexandra Barl

Customer Centricity Advocate

Alexandra Barl

Customer Centricity Advocate

Coming soon…

Sessions

  • Keynote:

    Stay tuned for more information!

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Björn Radde

Vice President Digital Experience

Björn Radde

Vice President Digital Experience

Björn Radde is Vice President Digital Experience at T-Systems International, a leading global provider of digital services based in Frankfurt, Germany. As a long-standing expert in digital experience and digital marketing, he always stays on top of current trends and technologies, and is responsible for all digital marketing touchpoints at T-Systems International such as the website, social media and digital marketing campaigns. In addition, Bjoern Radde has also written several books on the topic of digital marketing.

Sessions

  • Masterclass:

    Coming soon…

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Michael Freund

Director Sales DACH

Michael Freund

Director Sales DACH

Michael Freund is Director Sales DACH at FINDOLOGIC and is responsible for the expansion of new customer business and key account management for existing customers in Germany, Austria and Switzerland. His many years of experience in the areas of sales and marketing, as well as previous management positions at well-known e-commerce companies, make him an expert in the digital industry. With his expertise, he advises large B2B and B2C companies on a daily basis and helps them optimise the customer experience in their online shops.

Sessions

  • Masterclass:

    Coming soon…

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Paul Schwarzenholz

Managing Director

Paul Schwarzenholz

Managing Director

Paul Schwarzenholz is a multiple founder and angel investor. He founded his latest venture zenloop, the leading NPS platform in the German-speaking world, in 2016 together with Björn Kolbmüller and Lukasz Lazewski after leaving Flaconi. Previously, he had built Flaconi together with Björn Kolbmüller in 2010-2016 and sold it to the P7S1 Group in 2015.

Sessions

  • Masterclass:

    Coming soon…

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Miriam van Straelen

Partner Roland Berger Digital Platform

Miriam van Straelen

Partner Roland Berger Digital Platform

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Nicole Nitsche

Managing Director

Nicole Nitsche

Managing Director

Nicole Nitsche has a degree in theatre studies and worked for several years as an assistant director at the Thalia Theatre in Hamburg. After that, Nicole was head of the press and marketing department of a Hamburg music label. As a classic career changer, she managed and was responsible for the complete communication as well as the development of the editorial department at Payment & Banking. Nicole has been the sole managing director of Payment & Banking since August 2021 and is responsible for the structure, planning, implementation and conception of all Payment & Banking event series (e.g. PEX, BEX, TRX & CryptX) and is a regular presenter on stage on a wide range of topics from banking, payment and fintech.

 

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Monika Schulze

Head of Customer & Innovation Management

Monika Schulze

Head of Customer & Innovation Management
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What to expect

33 Sessions

Get inspired!

Listen to CX leaders and get inspired from state-of-the-art insights.

Mainstage

Dive in!

Learn from best practices based on real-life examples from CX experts. Join the sharpest minds in CX and learn more about what’s valuable for you.

Masterclasses

Share your opinion!

Experts discuss current topics and trends of the CX industry. Join like-minded people in roundtable discussions.

Roundtables

Learn together!

Connect with Europe’s CX experts during the conference or at the big after party.

The event for visionary CX ideas 

CX1 WORLD will be an industry-changing event to remember

Joining in person is the best way to enjoy our CX1 WORLD. However, we’ll be making sure that the experience will be remarkable for online only attendees as well!

NO FLUFF: Top enterprise speakers presenting actual examples and best practices. Learn from the industry’s brightest brains who have benefited from shifting their focus from feedback management to action management

NETWORKING & AFTER-PARTY: Awesome food, drinks, lounges, music, and access to our exclusive party to help you connect with all the industry leaders and potential partners. But we also provide digital networking areas for remote participants!

INNOVATION: Check our sponsors and their booths. Learn about the latest innovation in Customer Experience.

 

Are you an Action Hero? Then apply as CX1 Speaker and we will come back to you.

Become a speaker

More than just an event

Hybrid Setting. We kick off the post-covid era with a hybrid event with 1,200+ on-site and 2,000+ online participants who will come together to join the action movement and share their actionable insights and industry secrets on the industry’s latest trends.

Urban Vibes. For two days, the coolest event location in town: -the ‘Vollgutlager,’ located in the hip Berlin Neukölln district- becomes our CX1 Arena. This very special industrial location is not only the perfect spot to experience Berlin’s unique and diverse culture but also to get inspired by action-focused speaking sessions.

Join the Action Movement and secure a front-row seat to catch all the action.

Companies featured in 2021

OUR PARTNERS

Join our community and become official partner of the CX1 WORLD 2022!

Diamond Partners

Gold Partners

Silver Partners

Media Partners