CX1 WORLD CONFERENCE

Shift to Action!

October 12 – 13, 2022 | Hybrid

Oct 12, 2022 09:00:00
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JOIN THE ACTION MOVEMENT

The Fourth Annual CX1 WORLD CONFERENCE is back and this time it’s all about Action. So get ready for an action-packed hybrid event that brings Europe’s Customer Experience Community together for one special purpose: #ShiftToAction

Action Heroes. CX1 WORLD will be an event to remember for all CMOs, CPOs, and Head of CRMs tired of customer insights not leading to action. Learn from the industry’s brightest brains who have benefited from shifting their customer focus towards real action.

Hybrid Event. We kick off the post-covid era with a hybrid event that leaves dull webinars behind and goes one step beyond. 1,500+ on-site and 2,000+ online participants will come together to join the action movement and share their thoughts on the industry’s latest trends.

Urban Vibes. For two days, the coolest event location in town ‘Vollgutlager’- located in the hip Berlin-Neukölln district- becomes our CX1 Arena. This industrial and atmospheric location is not only the perfect spot to experience Berlin’s unique and diverse culture but also to get inspired by action-focused speaking sessions.

 

Companies featured in 2021

What to expect

40+ Keynotes

Get inspired!

Listen to CX leaders and get inspired from state-of-the-art insights.

16 Masterclasses

Dive in!

Learn from best practices based on real-life examples from CX experts.

8 Roundtables

Share your opinion!

Experts discuss current topics and trends of the CX industry.

Networking

Learn together!

Connect with Europe’s CX experts during the conference or at the big after party.

LINE UP 2022

We are thrilled to welcome the brightest brains of the CX industry on our stage!  Our speakers are distributed thematically in our event location on different stages. They will share their knowledge in actionable keynotes, masterclasses and roundtables. Stay tuned – soon you will find 50+ speakers here!

Are you an Action Hero? Then apply as CX1 Speaker and we will come back to you.

Become a speaker

Spotlight on …

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Holger Moewes

Head of Customer Experience Germany

Holger Moewes

Head of Customer Experience Germany

Sessions

  • Keynote:

    Service Design – Translate Customer Centricity from Strategic Objective into Daily Reality

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Alexandra Barl

Customer Centricity Advocate

Alexandra Barl

Customer Centricity Advocate

Coming soon…

Sessions

  • Keynote:

    Stay tuned for more information!

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Björn Radde

Vice President Digital Experience

Björn Radde

Vice President Digital Experience

Björn Radde is Vice President Digital Experience at T-Systems International, a leading global provider of digital services based in Frankfurt, Germany. As a long-standing expert in digital experience and digital marketing, he always stays on top of current trends and technologies, and is responsible for all digital marketing touchpoints at T-Systems International such as the website, social media and digital marketing campaigns. In addition, Bjoern Radde has also written several books on the topic of digital marketing.

Sessions

  • Masterclass:

    Coming soon…

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Michael Freund

Director Sales DACH

Michael Freund

Director Sales DACH

Michael Freund is Director Sales DACH at FINDOLOGIC and is responsible for the expansion of new customer business and key account management for existing customers in Germany, Austria and Switzerland. His many years of experience in the areas of sales and marketing, as well as previous management positions at well-known e-commerce companies, make him an expert in the digital industry. With his expertise, he advises large B2B and B2C companies on a daily basis and helps them optimise the customer experience in their online shops.

Sessions

  • Masterclass:

    Coming soon…

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Paul Schwarzenholz

Managing Director

Paul Schwarzenholz

Managing Director

Paul Schwarzenholz is a multiple founder and angel investor. He founded his latest venture zenloop, the leading NPS platform in the German-speaking world, in 2016 together with Björn Kolbmüller and Lukasz Lazewski after leaving Flaconi. Previously, he had built Flaconi together with Björn Kolbmüller in 2010-2016 and sold it to the P7S1 Group in 2015.

Sessions

  • Masterclass:

    Coming soon…

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RECAP 2021

In 2021, 1,400+ live attendees gathered to share best practices and insights of 65+ speakers from leading digital companies. We would like to thank our partners, the participants and of course our speakers who shared their knowledge at the conference and made the two days unforgettable. Here are a few impressions:

OUR PARTNERS

Join our community and become official partner of the CX1 WORLD 2022!

Diamond Partners

Gold Partners

Silver Partners

Media Partners