CX1 WORLD CONFERENCE

Shift to Action!

October 12 – 13, 2022 / Online & free

Oct 12, 2022 09:00:00
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EXPERIENCE THE CX 2.0 REVOLUTION

The fourth annual CX1 WORLD Conference returns on October 12 & 13, 2022, bringing together a global Customer Experience Community for the largest free online CX conference of the year.

30+ sessions: expert speakers, masterclasses, and more
Great minds think unalike: meet with peers – learn from CX visionaries
100% free online event: action-packed 2-day digital experience

 
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These Companies Are Already Part of The CX1 Movement

Meet This Year’s Featured Speakers

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Björn Radde

Vice President Digital Experience

Björn Radde

Vice President Digital Experience

Björn Radde is Vice President Digital Experience at T-Systems International, a leading global provider of digital services based in Frankfurt, Germany. As a long-standing expert in digital experience and digital marketing, he always stays on top of current trends and technologies, and is responsible for all digital marketing touchpoints at T-Systems International such as the website, social media and digital marketing campaigns. In addition, Bjoern Radde has also written several books on the topic of digital marketing.

Sessions

  • Keynote:

    The Future of Digital Customer Experience
    New technologies like voice assistants, connected TV, virtual and augmented reality, NFT communities, and the metaverse will change the digital marketing landscape. CX experts and digital marketing managers need to be prepared for these new digital touchpoints to provide a holistic digital customer experience.

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Michael Freund

Director Sales DACH

Michael Freund

Director Sales DACH

Michael Freund is Director Sales DACH at FINDOLOGIC and is responsible for the expansion of new customer business and key account management for existing customers in Germany, Austria and Switzerland. His many years of experience in the areas of sales and marketing, as well as previous management positions at well-known e-commerce companies, make him an expert in the digital industry. With his expertise, he advises large B2B and B2C companies on a daily basis and helps them optimise the customer experience in their online shops.

Sessions

  • Masterclass:

    Coming soon…

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Paul Schwarzenholz

Managing Director

Paul Schwarzenholz

Managing Director

Paul Schwarzenholz is a multiple founder and angel investor. He founded his latest venture zenloop, the leading NPS platform in the German-speaking world, in 2016 together with Björn Kolbmüller and Lukasz Lazewski after leaving Flaconi. Previously, he had built Flaconi together with Björn Kolbmüller in 2010-2016 and sold it to the P7S1 Group in 2015.

Sessions

  • Masterclass:

    Coming soon…

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Alexandra Barl

Customer Centricity Advocate

Alexandra Barl

Customer Centricity Advocate

Within her role as Customer Centricity Advocate, Hilti Central Europe, Alexandra Barl has been working to sharpen the customer centric focus of Hilti’s central European marketing activities. Her experience in Sales and Marketing departments in global companies as well as a writer for these companies has given her expert understanding of defining customer needs and addressing them in an impactful way.

Sessions

  • Keynote:

    Not a department, a mindset: How Hilti creates business impact with customer centric marketing activities.

    Customer centricity, as a concept, has been and continues to be at the core of many companies for years. But turning that idea into tangible business impact within marketing is a journey. This journey must be made by everyone in the company, from business development units to the marketing communication to sales departments. That way, companies can focus on the rich and varied landscape that is our customer and deliver impactful, valuable marketing content to them.

    Here is how we at Hilti started that journey, how we keep going with customer centric marketing activities and how we will continue to navigate that ever-changing road.

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Holger Moewes

Head of Customer Experience Germany

Holger Moewes

Head of Customer Experience Germany

Sessions

  • Keynote:

    Service Design – Translate Customer Centricity from Strategic Objective into Daily Reality

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Miriam van Straelen

Partner Roland Berger Digital Platform

Miriam van Straelen

Partner Roland Berger Digital Platform

Sessions

  • Keynote:

    Coming soon…

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Nicole Nitsche

Managing Director

Nicole Nitsche

Managing Director

Nicole Nitsche has a degree in theatre studies and worked for several years as an assistant director at the Thalia Theatre in Hamburg. After that, Nicole was head of the press and marketing department of a Hamburg music label. As a classic career changer, she managed and was responsible for the complete communication as well as the development of the editorial department at Payment & Banking. Nicole has been the sole managing director of Payment & Banking since August 2021 and is responsible for the structure, planning, implementation and conception of all Payment & Banking event series (e.g. PEX, BEX, TRX & CryptX) and is a regular presenter on stage on a wide range of topics from banking, payment and fintech.

Sessions

  • Keynote:

    Coming soon…

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Monika Schulze

Head of Customer & Innovation Management

Monika Schulze

Head of Customer & Innovation Management

Sessions

  • Keynote:

    Coming soon…

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The Event for Visionary CX Ideas

“Shift to Action” Main Stage

13 Keynote Speeches!

Where CX thought leaders share actionable and inspirational keynotes. Enter the main stage with curiosity and leave with an elevated CX action-focused mindset.

Masterclasses

18 Sessions in Three Virtual Rooms!

“Impact Hall”, “Insights Arena” and “Inspiration Hub” will host virtual masterclasses with real-world knowledge from today’s CX visionaries.

Roundtable Discussions

Roundtable Discussion!

Our Roundtables are for everyone. Bring a topic to the table and discover new ways of thinking from different perspectives and masters of their craft.

Awards

The CX Award is back!

This year we will be handing out three special awards. Join to find out who will be this year’s CX Leader, CX Enabler and CX Action Management Hero.

Calling All Speakers

Want to take the virtual stage at CX1 WORLD 2022? Get in touch with our team and share your ideas. (Closing date: Aug 31, 2022)

Become a speaker

OUR PARTNERS

Join our community and become official partner of the CX1 WORLD 2022!

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