MEET OUR SPEAKERS

We have planned a top-class programme again this year. We are still working on it, but soon you will find here 50+ CX1 speakers.

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Björn Radde

Vice President Digital Experience

Björn Radde

Vice President Digital Experience

Björn Radde is Vice President Digital Experience at T-Systems International, a leading global provider of digital services based in Frankfurt, Germany. As a long-standing expert in digital experience and digital marketing, he always stays on top of current trends and technologies, and is responsible for all digital marketing touchpoints at T-Systems International such as the website, social media and digital marketing campaigns. In addition, Bjoern Radde has also written several books on the topic of digital marketing.

Sessions

  • Keynote:

    The Future of Digital Customer Experience
    New technologies like voice assistants, connected TV, virtual and augmented reality, NFT communities, and the metaverse will change the digital marketing landscape. CX experts and digital marketing managers need to be prepared for these new digital touchpoints to provide a holistic digital customer experience.

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Michael Freund

Director Sales DACH

Michael Freund

Director Sales DACH

Michael Freund is Director Sales DACH at FINDOLOGIC and is responsible for the expansion of new customer business and key account management for existing customers in Germany, Austria and Switzerland. His many years of experience in the areas of sales and marketing, as well as previous management positions at well-known e-commerce companies, make him an expert in the digital industry. With his expertise, he advises large B2B and B2C companies on a daily basis and helps them optimise the customer experience in their online shops.

Sessions

  • Masterclass:

    Coming soon…

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Paul Schwarzenholz

Managing Director

Paul Schwarzenholz

Managing Director

Paul Schwarzenholz is a multiple founder and angel investor. He founded his latest venture zenloop, the leading NPS platform in the German-speaking world, in 2016 together with Björn Kolbmüller and Lukasz Lazewski after leaving Flaconi. Previously, he had built Flaconi together with Björn Kolbmüller in 2010-2016 and sold it to the P7S1 Group in 2015.

Sessions

  • Masterclass:

    Coming soon…

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Alexandra Barl

Customer Centricity Advocate

Alexandra Barl

Customer Centricity Advocate

Within her role as Customer Centricity Advocate, Hilti Central Europe, Alexandra Barl has been working to sharpen the customer centric focus of Hilti’s central European marketing activities. Her experience in Sales and Marketing departments in global companies as well as a writer for these companies has given her expert understanding of defining customer needs and addressing them in an impactful way.

Sessions

  • Keynote:

    Not a department, a mindset: How Hilti creates business impact with customer centric marketing activities.

    Customer centricity, as a concept, has been and continues to be at the core of many companies for years. But turning that idea into tangible business impact within marketing is a journey. This journey must be made by everyone in the company, from business development units to the marketing communication to sales departments. That way, companies can focus on the rich and varied landscape that is our customer and deliver impactful, valuable marketing content to them.

    Here is how we at Hilti started that journey, how we keep going with customer centric marketing activities and how we will continue to navigate that ever-changing road.

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Holger Moewes

Head of Customer Experience Germany

Holger Moewes

Head of Customer Experience Germany

Sessions

  • Keynote:

    Service Design – Translate Customer Centricity from Strategic Objective into Daily Reality

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Miriam van Straelen

Partner Roland Berger Digital Platform

Miriam van Straelen

Partner Roland Berger Digital Platform

Sessions

  • Keynote:

    Coming soon…

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Nicole Nitsche

Managing Director

Nicole Nitsche

Managing Director

Nicole Nitsche has a degree in theatre studies and worked for several years as an assistant director at the Thalia Theatre in Hamburg. After that, Nicole was head of the press and marketing department of a Hamburg music label. As a classic career changer, she managed and was responsible for the complete communication as well as the development of the editorial department at Payment & Banking. Nicole has been the sole managing director of Payment & Banking since August 2021 and is responsible for the structure, planning, implementation and conception of all Payment & Banking event series (e.g. PEX, BEX, TRX & CryptX) and is a regular presenter on stage on a wide range of topics from banking, payment and fintech.

Sessions

  • Keynote:

    Coming soon…

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Monika Schulze

Head of Customer & Innovation Management

Monika Schulze

Head of Customer & Innovation Management

Sessions

  • Keynote:

    Coming soon…

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Jörn Dickhaut

Founder and Partner

Jörn Dickhaut

Founder and Partner

Jörn Dickhaut is founder and partner of savvy and has extensive experience in customer experience management, innovation and strategic marketing. He is a creative thinker with exceptional analytical, conceptual and executive leadership skills, helping companies align their business with the needs of their customers. Prior to founding savvy company, Joern spent more than eight years at O2 Germany, where he led the Corporate Strategy department. His previous companies include Theron Business Consulting and Computer Sciences Corporation (CSC).

Sessions

  • Masterclass:

    Shift to action – making customer innovation a value driver in your company

    In our Masterclass we will discuss how to build an appropriate innovation process and its anchoring in an organization. Therefore, we will cover the different roles within the organization, their tasks and duties as well as the interaction between different functions and departments. Furthermore, we will outline the importance of leadership involvement, why a change in mindset is often required within the organization and how such a program has a positive impact on ROI in the long run.

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CALL FOR SPEAKERS

Are you a CX enthusiast? Do you want to share your knowledge in an interactive masterclass or keynote? Do you want to host a roundtable to discussthe latest CX trends? Then you might be an Action Hero. Join the Action Movement as CX1 speaker!

The program and the line-up of the last CX1 can be viewed here.