Home & Living

June 10, 2021, Online,
presented by zenloop

Furniture online stores, smart living concepts or virtual kitchen planners - the home & living industry arrived in the digital age a long time ago.  However, in order to meet or even exceed the high expectations of customers, a first-class customer experience is crucial. After the first successful special interest events, the leading CX event series in Germany is now focusing on the home sector and is launching the CX1 CONFERENCE | Home & Living for the first time. On June 10, 2021, CX experts from the industry will come together to exchange ideas on topics related to customer experience and retention and provide practical insights into their professional lives. The event is a must for all CEOs, CMOs and Head of CRMs to learn how customer centricity works today and how to exceed customer expectations!

Experts from these companies are part of the CX1 CONFERENCE | Home & Living 2021
What to expect
30 Minuten | Keynotes
Tiefe Einblicke und Best Practices anhand von Praxisbeispielen aus dem Alltag der CX-Experten.
45 Minuten | Deep Dive
Detaillierte Erklärungen und Learnings aus der Praxis zu konkreten Themen- und Spezialgebieten.
Digitales Networken
Über 1:1 Matchmaking digital – per Video oder Chat vernetzen.
45 Minuten | Panel
Experten diskutieren aktuelle Themen und Trends im in der Home & Living Branche
Panel Discussion

Don't miss your personal highlights of CX1 Home & Living 2021 and see the program with all speakers in advance here!


Are you an expert in the Home and Living sector? Customer experience and customer loyalty are part of your everyday vocabulary? Then you have the chance to participate in the leading Customer Experience Conference in the German-speaking region! Present your expertise on stage with a keynote, discuss the latest trends and solutions with Speaker photo Company logo Name and Surname Position Speaker description Masterclass label name Masterclass Roundtable label name Roundtable your peers at the Panel Discussion or share your knowledge in an interactive Masterclass. Apply now and join us as a speaker at our CX1 CONFERENCE | Home & Living 2021.

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Stefan Smalla
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Dr. Lasse Meißner
Managing Director
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Florian Braun
Team Leader E-Commerce
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Birgit Schips
Managing Director
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Sabrina Kraft
CMO & Director Sales eCommerce
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Pascal Skropke
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Ullrich Hoffmann
Director Commercial Sales DACH
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Christoph Pirkl
Head of Client Relationships DACH
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Pascal Rutschke
Senior Account Executive
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Daniel Haberkorn
Managing Director
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Björn Bauer
Senior Manager Solutions Consulting EMEA
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Jens Weber
SEA Manager
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Nina Hintner
User Experience Designer
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Dr. Thomas Salditt
VP Digital Business Enabling
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Daniel Gorr
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Carmela Franz
Leiterin Kundenservice
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Johannes Kotte
Managing Director
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Gabriele Dörfert
Head of Academy
CX1 CONFERENCE Digital 2020

For all those who would like to learn more about the past CX1 CONFERENCE and get a glimpse of what the CX1 CONFERENCE | Home & Living will look like, here are a few impressions:


You would like to become part of CX1 | Home & Living 2021? Then contact us via

Would you like to be a speaker at the CX1 CONFERENCE | Home & Living? Write to us!
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