April 29, 2021, Online,
presented by zenloop

CEOs, CMOs and Heads of CRM listen up! The leading customer experience conference in the German-speaking region is going into the next round. After the successful CX1 Main Events in 2019 and 2020 as well as the first Special Interest Event for the energy industry with over 200 participants this February, it is now the fashion industry's time to take part: On April 29, 2021, the CX1 CONFERENCE | Fashion will open its virtual stage and digital experts from the apparel, footwear & textiles sectors will exchange their experiences on customer experience and customer retention in various keynotes and workshops. The event is a necessity in the fashion industry on the way to a first-class customer experience in order to exceed customer expectations in the future. #CX1

Experts from these companies are part of the CX1 Fashion 2021
What to expect
30 Minutes | Keynotes
Deep insights and best practices based on practical examples from the everyday life of CX experts.
45 Minutes | Deep Dive
Detailed explanations and learnings from practice on specific topics and special areas.
Digital Networking
1:1 Match-making digital – connecting via Video or Chat.
45 Minutes | Panel
Experts discuss current topics and trends in the fashion industry
Panel Discussion

Don't miss your personal highlights of CX1 Fashion 2021 and take a look at our program here in advance!


Are you an expert in the field of apparel, footwear and textiles or do you work in a company that is active in the fashion industry? Customer experience and customer loyalty are part of your everyday vocabulary? Then you have the chance to participate in the leading Customer Experience Conference in the German-speaking region! Present your expertise on stage with a keynote, discuss the latest trends and solutions with your peers at the Panel Discussion or share your knowledge in an interactive Masterclass. Apply now and take part as a speaker at our CX1 CONFERENCE | Fashion.

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Korbinian Scherer
Head of eCommerce
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Andrey Busk
VP of Business Development
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Jan-Robin Läckes
Head of Digital
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Claudio Adorno
Account Executive
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Heiner Kroke
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Pascal Rutschke
Senior Account Executive
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Rob Ginda
Head of IT, Customer Care and Logistics
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Thomas Kammerer
Vice President Conversion Maker
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Hendrik Reuter
Director eCommerce & Consumer Engagement
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Dorothee Niebergall
Senior Head of Group Strategy & Corporate Development
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Patricia Graf
Product Owner Operations
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Christopher Barth
Senior Head of CRM, Customer Data & Analytics
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Chantal Gagnebin
Product Owner
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Thomas Weyand
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Maximilian Zippel
CRM Manager
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Christian Nkulikiyinka
Head of Customer Service
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Kateryna Stadnychenko
Regional Solution Consultant
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Bärbel Kraft
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John Raap
Chief Strategy and Partner Officer
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Andreas Bruckner
Senior Experience Optimization Specialist
The CX1 CONFERENCE Digital 2020

For all those who would like to learn more about the past CX1 CONFERENCE and get an insight into what the CX1 CONFERENCE | Fashion will look like, here are a few impressions:


Would you like to become part of CX1 | Fashion 2021? Then contact us via

You want to be a speaker at the CX1 CONFERENCE | Fashion? Write us a message!
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