CX1 WORLD CONFERENCE Digital 2020
Exceeding Customer Expectations

10th September 2020, Online, presented by zenloop
ABOUT THE CX1 CONFERENCE

The leading customer experience conference in the German-speaking world is entering its second round - this year purely online. After a successful conference in October 2019, all CEOs, CMOs and Heads of CRM in the digital industry can look forward to a unique event on September 10, 2020. Organized by zenloop, digital experts and industry insiders will meet to exchange knowledge about customer experience and customer retention. The event is a must-attend event in the digital industry to create a first-class customer experience and to exceed customer expectations in the future. #CX1

Experts of our following companies join the CX1 WORLD 2020 as speakers
What to expect
45 minutes | Deep dive
Detailed explanations and practical lessons on specific topics and special fields.
Masterclass
30 minutes | Keynotes
Deep insights and best practices using practical examples from the everyday life of the CX experts.
Keynotes
Digital Networking
Via 1:1 Matchmaking digital - network via video or chat.
Networking
45 Minuten | Roundtable Sessions
Exchange and learning in small groups via video chat.
Roundtables
Agenda

Review the CX1 2020 and take a look at the agenda!

FEATURED SPEAKERS

The CX1 presents customer experience experts with hands-on keynotes and hands-on practical tips as well as deep dives in the master classes. Experiences and best practices from industry champions are waiting to be discovered and applied. This year, the conference will take place online via livestream.

Keynotes
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Kaspar Klippgen
DTC Lead | Client Partner eCommerce, facebook
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Nora Engels
CPO Customer Engagement & Teamleiter Design
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Jens Leucke
Head of Sales DACH
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Carsten Hilbers
Director Customer Experience Management
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Sebastian McClintock
Global Director, Customer Experience
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Steven Mattwig
Head of International E-Commerce & Partner Program
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Daniel Krauss
Founder & Chief Information Officer
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Steve Crolic
International Head of Voice of the Customer
Masterclasses & Round Tables
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Birgit Stephan
Tribe Lead Service
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Catarina Steinert
Head of Customer Service
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Florian Braun
Team Lead E-Commerce bei Vitra
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Fion Ma
Team Lead Business Development Department
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Jona M. Coco
Product Owner Digital Business & Strategy
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Daniel Möllerhenn
Principal
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Grace Hemberg
Customer Success Manager
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Diana Büttner
Head of Customer Service
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Susanne Aleksova
Quality Manager Customer Service
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Robert Rebholz
Managing Director
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Felix Schröder
Founder & CEO
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Alexa von Bismarck
Country Manager
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Sandra Friedrichs
Manager Business Development
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Tobias Buxhoidt
CEO
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Marie-Luise Wendt
Director Customer Service
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Joana Traver
Market Manager
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Adrian van Holt
User Experience Designer & Digital Art Director
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Danielle Echtermeyer
Director Brand Communication & Digital bei Kiehl's Germany bei L'Oréal
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Felix Schlenther
Head of Sales
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Arthur Mai
Chief Marketing Officer (CMO)
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Martin Schwager
Chief Operating Officer
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Andreas Schneider
Business Process Manager
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Marc Bohnes
Product Management Director
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Andreas Mahl
Director Central Marketing
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Dana von der Heide
Founder & CCO
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Josef Kril
Digital Experience Manager
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Thomas Weyand
MD DACH
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Niklas Restle
Regional Product Manager
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Lucille Guder
Head of Customer Success
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Cosima Churchill
Team Lead at foodspring
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Gabor Gyenes
Head of Customer Support
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Vanessa Clasen
Account Director EMEA
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Thomas Kuchinka
E-Mail-Marketing-Manager
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Martin Weis
Fulfillment Specialist eCommerce Europe
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Patrick Werdehausen
Senior Territory Sales Executive
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Anika Braun-Klöpper
Head of Customer Success
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Nico Buchalik
Marketing Manager
Thanks for this incredible CX1 WORLD 2019!

We would like to thank our partners, the participants and of course all speakers who shared their knowledge at the 2019 conference and made the day unforgettable. For all those who want to review the CX1 again, here are a few impressions:

OUR PARTNERS

You want to be part of the CX1 WORLD? Contact us via event@zenloop.com

 

SPEAKER APPLICATION
We are pleased that you would like to become part of the CX1 WORLD. We will get back to you as soon as you have submitted the form.
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