September 21 - 24, 2021 - Online

The leading customer experience conference in the German-speaking world is going into the third round – this year as a hybrid event. After successful conferences in October 2019 and September 2020, all CEOs, CMOs, and Heads of CRM in the digital industry can expect another unique event on September 23 & 24, 2021. This time in Berlin as well as via online live streaming. Organized by zenloop, digital experts and industry insiders will come together to share expertise in customer experience and customer retention. The event is a must-attend in the digital industry on the way to a first-class customer experience to exceed customer expectations in the future. #CX1

Experts from these companies were speakers at the CX1 WORLD 2020
What to expect
45 Minutes | Deep Dive
Detailed explanations and practical lessons on specific topics and special fields in person and via live stream.
30 Minutes | Keynotes
Detailed insights and best practices using practical examples from the everyday life of the CX experts in person and via live stream.
Digitales Networken
1:1 digital matchmaking – networking via video or chat.
30 Minutes | Panel Discussion
Exchange and learning in virtual sessions.
Panel Discussion

Various speakers from different industries will report on how customer experience plays a decisive role in their today’s business - don't miss your personal highlights of CX1 WORLD and see our programme in advance! The Agenda is still in progress and will be available soon.


This year we have planned another top-class agenda. We are currently still working on it but you will soon find all speakers here. You can also apply as a speaker by yourself!

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Michael Witzenleiter
Managing Director DACH
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Thomas Kammerer
Vice President Conversion Maker
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Rob Rebholz
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Paul Schwarzenholz
Managing Director
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Miriam van Straelen
Chief Customer Officer
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Dina Uthman
Team Lead Sales
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Coming soon...
The CX1 WORLD 2019 & 2020

We would like to thank our partners, participants and of course the speakers who shared their knowledge at the CX1 WORLD in 2019 and 2020, making these days unforgettable. For all those who would like to review the past events and get a glimpse of the upcoming CX1 WORLD 2021, here are a few impressions:


You would like to become part of CX1 WORLD 2021? Then contact us via

You would like to be a speaker at the CX1 WORLD CONFERENCE 2021? Apply now!
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