{"id":936,"date":"2022-02-23T10:32:49","date_gmt":"2022-02-23T10:32:49","guid":{"rendered":"https:\/\/cx1-conference.com\/en\/?page_id=936"},"modified":"2023-06-14T15:37:29","modified_gmt":"2023-06-14T15:37:29","slug":"cx1-2020","status":"publish","type":"page","link":"https:\/\/cx1-conference.com\/en\/cx1-2020\/","title":{"rendered":"CX1 2020"},"content":{"rendered":"<section         class=\"block-hero  no-margin no-padding\" style=\"background-image:url('');color:#ffffff\" id=\"\"\n>\n    <div class=\"hero-area\" style=\"background-image:url('https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/CX1-Header-Desktop.jpg')\">\n        <div class=\"container hero-content\">\n\t\t\t<div class=\"\">\n\t\t\t\t<h1>CX1 CONFERENCE Digital 2020<br \/>\nExceeding Customer Expectations<\/h1>\n<p>10th September 2020, Online, presented by zenloop<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"hero-buttons\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/cx1-conference.com\/en\/cx1-2021\" class=\"button\" style=\"background:;color:\">Visit CX 2021<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n        <\/div>\n\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/chevron-down.svg\" alt=\"Next Section\" class=\"next-section\">\n    <\/div>\n<\/section>\n\n<section         class=\"block-columns align-center no-margin padding-both\" style=\"background-image:url('');\" id=\"\"\n>\n\t        <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\" style=\"top:px\">\n    \n\t<div class=\"container\">\n\t\t<h2 class=\"section-title\">ABOUT THE CX1 CONFERENCE<\/h2>\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"grid\" style=\"grid-template-columns:\trepeat( 1, 1fr)\">\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<p style=\"text-align: center\">The leading customer experience conference in the German-speaking region focuses on the utility sector with this conference. After successful conferences in October 2019 and September 2020, a unique event awaits all CEOs, CMOs and Heads of CRM in the digital industry on February 25, 2020. Organized by zenloop, digital experts and industry insiders will meet to share expertise in the areas of customer experience and customer retention. The event is a must-attend in the energy and services industry on the road to world-class customer experience to exceed customer expectations in the future. #CX1<\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t<\/div>\n<\/section>\n\n<link rel=\"stylesheet\" type=\"text\/css\" href=\"\/\/cdn.jsdelivr.net\/npm\/slick-carousel@1.8.1\/slick\/slick.css\"\/>\n<script type=\"text\/javascript\" src=\"\/\/cdn.jsdelivr.net\/npm\/slick-carousel@1.8.1\/slick\/slick.min.js\"><\/script>\n\n<section         class=\"block-logo-slider  no-margin no-padding\" style=\"background-image:url('');\" id=\"\"\n>\n       <div class=\"container\">\n\t   <h3 class=\"align-center\">Experts of our following companies join the CX1 WORLD 2020 as speakers<\/h3>        <div class=\"logo-slider\">\n                            <div class=\"slide-logo\">\n                    <img loading=\"lazy\" decoding=\"async\" width=\"318\" height=\"160\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/CX1-Partner-facebook-Logo-2x.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/CX1-Partner-facebook-Logo-2x.png 318w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/CX1-Partner-facebook-Logo-2x-300x151.png 300w\" sizes=\"auto, (max-width: 318px) 100vw, 318px\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-gold-partner-logo-zenloop-new.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-kartenmacherei_neu.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-bbg.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-pyur.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-vitra.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                                    <\/div>\n                            <div class=\"slide-logo\">\n                    <img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-calumet.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-delivery-hero-1.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img loading=\"lazy\" decoding=\"async\" width=\"318\" height=\"160\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/Partner_Bain_Logo_new-2x.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/Partner_Bain_Logo_new-2x.png 318w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/Partner_Bain_Logo_new-2x-300x151.png 300w\" sizes=\"auto, (max-width: 318px) 100vw, 318px\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-parcelperform.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-flixbus.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-douglas.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-teufel.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-ratepay.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-hellofresh.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-yello.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-optilyz.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-chatchamp.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-foodspring.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-thalia.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img loading=\"lazy\" decoding=\"async\" width=\"318\" height=\"160\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/CX1-Partner-Adyen-Logo-2x.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/CX1-Partner-Adyen-Logo-2x.png 318w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/CX1-Partner-Adyen-Logo-2x-300x151.png 300w\" sizes=\"auto, (max-width: 318px) 100vw, 318px\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-kiehls.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-pixum.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-ionos.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-notebooksbilliger.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-solvemate-1.svg\" class=\"attachment-full size-full\" alt=\"logo of solvemate\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-heine.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-freshworks.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/div>\n                    <\/div>\n   <\/div>\n<\/section>\n\n<section         class=\"block-features  margin-top no-padding\" style=\"background-image:url('');\" id=\"\"\n>\n\t        <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-left.svg\" class=\"zig-zag-left-decoration decoration\" style=\"top:px\">\n             <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-right.svg\" class=\"dots-right-decoration decoration\" style=\"top:px\">\n    \t<div class=\"container\">\n\t\t<h3 class=\"align-center\">What to expecct<\/h3>\t\t<div class=\"features-list\">\n\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"feature\" style=\"background-image:url(https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/01\/masterclass-desktop.png)\">\n\t\t\t\t\t<div class=\"feature-title\">Masterclass<\/div>\n\t\t\t\t\t<div class=\"feature-description\">\n\t\t\t\t\t\t<h4>45 Minutes | Deep Dive<\/h4>\n<p>Detailed explanations and practical lessons on specific topics and special fields.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"feature\" style=\"background-image:url(https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/01\/keynotes-desktop.png)\">\n\t\t\t\t\t<div class=\"feature-title\">Keynotes<\/div>\n\t\t\t\t\t<div class=\"feature-description\">\n\t\t\t\t\t\t<h4>30 Minutes | Keynotes<\/h4>\n<p>Deep insights and best practices using practical examples from the everyday life of the CX experts.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"feature\" style=\"background-image:url(https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/01\/networking-desktop.png)\">\n\t\t\t\t\t<div class=\"feature-title\">Networking<\/div>\n\t\t\t\t\t<div class=\"feature-description\">\n\t\t\t\t\t\t<h4>Digital Networking<\/h4>\n<p>1:1digital matchmaking \u2013 networking via video or chat.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"feature\" style=\"background-image:url(https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/01\/roundtables-desktop.png)\">\n\t\t\t\t\t<div class=\"feature-title\">Roundtables<\/div>\n\t\t\t\t\t<div class=\"feature-description\">\n\t\t\t\t\t\t<h4>45 Minutes | Panel Discussion<\/h4>\n<p>Experts discuss current topics and trends in the utility industry<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n    \n<\/section>\n\n<section         class=\"block-columns align-center margin-top no-padding\" style=\"background-image:url('');\" id=\"\"\n>\n\t\n\t<div class=\"container\">\n\t\t<h2 class=\"section-title\">FEATURED SPEAKERS<\/h2>\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"grid\" style=\"grid-template-columns:\trepeat( 1, 1fr)\">\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<p>The CX1 presents customer experience experts with hands-on keynotes and hands-on practical tips as well as deep dives in the master classes. Experiences and best practices from industry champions are waiting to be discovered and applied.<\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t<\/div>\n<\/section>\n\n<section         class=\"block-speakers  margin-top no-padding\" style=\"background-image:url('');\" id=\"\"\n>\n\t         <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/arrow-right.svg\" class=\"arrow-right-decoration decoration\" style=\"top:500px\">\n        <div class=\"container\">\n\t\t\t\t   <h3 class=\"align-center\">Keynotes<\/h3>\n\t\t\t\t\t\t<div class=\"speakers \">\n\t\t\t<div class=\"speakers-row\"> \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker \">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2020-speaker-facebook-kaspar-klippen.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2020-speaker-facebook-kaspar-klippen.jpeg 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2020-speaker-facebook-kaspar-klippen-255x300.jpeg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Kaspar Klippgen<\/h4>\n\t\t\t\t\t<div class=\"role\">DTC Lead | Client Partner eCommerce, facebook<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"318\" height=\"160\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/CX1-Partner-facebook-Logo-2x.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/CX1-Partner-facebook-Logo-2x.png 318w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/CX1-Partner-facebook-Logo-2x-300x151.png 300w\" sizes=\"auto, (max-width: 318px) 100vw, 318px\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2020-speaker-facebook-kaspar-klippen.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2020-speaker-facebook-kaspar-klippen.jpeg 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2020-speaker-facebook-kaspar-klippen-255x300.jpeg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"318\" height=\"160\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/CX1-Partner-facebook-Logo-2x.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/CX1-Partner-facebook-Logo-2x.png 318w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/CX1-Partner-facebook-Logo-2x-300x151.png 300w\" sizes=\"auto, (max-width: 318px) 100vw, 318px\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Kaspar Klippgen<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">DTC Lead | Client Partner eCommerce, facebook<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p>Kaspar is a media executive looking back on several years of experience in the ever-changing media, publishing and digital marketing landscape. Kaspar is helping to build and sell advertising solutions to key partners benefiting from Facebook\u2019s Direct Response and Brand Building Solutions. As Client Partner Kaspar is the strategic advisor for big advertising and technology partners, focussing on eCommerce, Direct-to-Consumer, Digital Commerce and Mobile Disruptors.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Masterclass:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p>Connecting through WhatsApp Conversations: Why a Messaging Strategy Matters for Your Business (EN)<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Roundtable:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p>How Customer Expectations are Changing in the 20\u2019s: An Open Discussion on the State of Messenger Marketing (EN)<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker \">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2020-speaker-pixum-nora-engels.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2020-speaker-pixum-nora-engels.jpeg 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2020-speaker-pixum-nora-engels-255x300.jpeg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Nora Engels<\/h4>\n\t\t\t\t\t<div class=\"role\">CPO Customer Engagement &amp; Teamleiter Design<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-pixum.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2020-speaker-pixum-nora-engels.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2020-speaker-pixum-nora-engels.jpeg 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2020-speaker-pixum-nora-engels-255x300.jpeg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-pixum.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Nora Engels<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">CPO Customer Engagement &amp; Teamleiter Design<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p>Nora Engels is CPO &#8216;Customer Engagement&#8217; and head of design at Pixum. She has been working in the field of user experience for over 8 years and has also worked for Vodafone, E.ON and others. In addition, she has gained experience in the startup industry and built up the UX business.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Masterclass:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p>Net Promoter System \u2013 Using the NPS as a Tool for Corporate Success (GER)<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker \">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2020-speaker-freshworks-leucke-jens.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2020-speaker-freshworks-leucke-jens.jpeg 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2020-speaker-freshworks-leucke-jens-255x300.jpeg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Jens Leucke<\/h4>\n\t\t\t\t\t<div class=\"role\">Head of Sales DACH<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-freshworks.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2020-speaker-freshworks-leucke-jens.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2020-speaker-freshworks-leucke-jens.jpeg 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2020-speaker-freshworks-leucke-jens-255x300.jpeg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-freshworks.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Jens Leucke<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">Head of Sales DACH<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p>Jens Leucke is the General Manager &amp; Head of Sales for the DACH region at Freshworks. In his role he aims to help companies on their way of digital transformation. He is a passionate sales manager and holds a degree in IT engineering. With over 15 years of work experience he is considered as a specialist for the German Mittelstand. He has spend 13 years at Dell Technologies in various functions for Services, Presales and General Sales and at IBM Ireland in ITS Services. He strives to partner with companies of all sizes to improve their customer engagement and support strategies to create seamless experiences for their customers.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Masterclass:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p>Deliver Consistent \u2018Moments of WOW\u2019 with Omni-channel Support (GER)<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker \">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2020-speaker-image-carsten-hilbers-pyur.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2020-speaker-image-carsten-hilbers-pyur.png 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2020-speaker-image-carsten-hilbers-pyur-255x300.png 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Carsten Hilbers<\/h4>\n\t\t\t\t\t<div class=\"role\">Director Customer Experience Management<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-pyur.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2020-speaker-image-carsten-hilbers-pyur.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2020-speaker-image-carsten-hilbers-pyur.png 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2020-speaker-image-carsten-hilbers-pyur-255x300.png 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-pyur.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Carsten Hilbers<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">Director Customer Experience Management<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p>Carsten Hilbers graduated with a Master&#8217;s degree in international management and has meanwhile more than 15 years of experience in customer experience, market research, customer care &amp; inbound sales. Since more than 2 years Carsten is Director Customer Experience Management at Tele Columbus AG, Berlin, responsible for the measurement &amp; continuous optimization of the Net Promoter Score. At the same time he is responsible for the entire detractor management in his new additional function as Journey &amp; Product Owner of the Termination and Retention Journey. Previously, Carsten worked in international senior management positions in marketing, sales and operations, mainly at banks (Citibank, Barclays Bank).<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Masterclass:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p>Customer Experience in a Telecommunications Group (GER)<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div><div class=\"speakers-row\">\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker \">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2020-speaker-delivery-hero-mcclintock-sebastian.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2020-speaker-delivery-hero-mcclintock-sebastian.jpeg 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2020-speaker-delivery-hero-mcclintock-sebastian-255x300.jpeg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Sebastian McClintock<\/h4>\n\t\t\t\t\t<div class=\"role\">Global Director, Customer Experience<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-delivery-hero-1.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2020-speaker-delivery-hero-mcclintock-sebastian.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2020-speaker-delivery-hero-mcclintock-sebastian.jpeg 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2020-speaker-delivery-hero-mcclintock-sebastian-255x300.jpeg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-delivery-hero-1.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Sebastian McClintock<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">Global Director, Customer Experience<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p>Sebastian works as Global Customer Experience Director at Delivery Hero SE with focus on customer, restaurant and rider loyalty. He has 11+ years of experience in market research, Customer Experience (CX) and NPS-related initiatives. Before Delivery Hero, he worked at Allianz and Ernst &amp; Young. Sebastian has a Masters degree in Economics, grew up outside of Berlin, and enjoys windsurfing, sailing, and traveling with his family.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Masterclass:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p>Tapping Into the Value of a System of Action, with Delivery Hero (EN)<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker \">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2020-speaker-image-douglas-mattwig-steven.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2020-speaker-image-douglas-mattwig-steven.png 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2020-speaker-image-douglas-mattwig-steven-255x300.png 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Steven Mattwig<\/h4>\n\t\t\t\t\t<div class=\"role\">Head of International E-Commerce &amp; Partner Program<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-douglas.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2020-speaker-image-douglas-mattwig-steven.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2020-speaker-image-douglas-mattwig-steven.png 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2020-speaker-image-douglas-mattwig-steven-255x300.png 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-douglas.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Steven Mattwig<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">Head of International E-Commerce &amp; Partner Program<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p>Steven is Head of International E-Commerce at Douglas and is expanding Douglas into a leading beauty platform with new business models. Previously he held various e-commerce positions at OTTO, SportScheck and Tom Tailor.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Masterclass:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p>Douglas&#8217; Journey to a Personalized Beauty Platform (GER)<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker \">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2020-speaker-flixbus-krauss-daniel_neu.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2020-speaker-flixbus-krauss-daniel_neu.jpeg 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2020-speaker-flixbus-krauss-daniel_neu-255x300.jpeg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Daniel Krauss<\/h4>\n\t\t\t\t\t<div class=\"role\">Founder &amp; Chief Information Officer<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-flixbus.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2020-speaker-flixbus-krauss-daniel_neu.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2020-speaker-flixbus-krauss-daniel_neu.jpeg 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2020-speaker-flixbus-krauss-daniel_neu-255x300.jpeg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-flixbus.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Daniel Krauss<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">Founder &amp; Chief Information Officer<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p>As CIO, Daniel is responsible for the areas of IT, mobile and software development. Together with his school friend Andr\u00e9, Daniel founded a successful IT start-up while still at university. He finally sacrificed his long-standing job at Microsoft &#8211; and his car &#8211; to build Europe&#8217;s largest long-distance bus provider.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Masterclass:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p>Title will follow (GER)<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker \">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2020-speaker-image-hellofresh-crolic-steve.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2020-speaker-image-hellofresh-crolic-steve.jpeg 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2020-speaker-image-hellofresh-crolic-steve-255x300.jpeg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Steve Crolic<\/h4>\n\t\t\t\t\t<div class=\"role\">International Head of Voice of the Customer<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-hellofresh.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2020-speaker-image-hellofresh-crolic-steve.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2020-speaker-image-hellofresh-crolic-steve.jpeg 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2020-speaker-image-hellofresh-crolic-steve-255x300.jpeg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-hellofresh.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Steve Crolic<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">International Head of Voice of the Customer<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p>Steve has been with HelloFresh for 3 years, first as NPS Manager and later as Head of Voice of the Customer. His team looks after the company&#8217;s customer feedback functions for the physical and digital product experience. Previously, he worked for Porsche Cars North America in the Sales Programs team, which manages vehicle incentives for the US dealer network.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Masterclass:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p>The essentials of the Voice of Customer Program at HelloFresh (EN)<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n    <\/div>\n<\/section>\n\n<section         class=\"block-speakers  margin-top no-padding\" style=\"background-image:url('');\" id=\"\"\n>\n\t         <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/arrow-right.svg\" class=\"arrow-right-decoration decoration\" style=\"top:500px\">\n        <div class=\"container\">\n\t\t\t\t   <h3 class=\"align-center\">Masterclasses &amp; Round Tables<\/h3>\n\t\t\t\t\t\t<div class=\"speakers show-more\">\n\t\t\t<div class=\"speakers-row\"> \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker \">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2020-speaker-image-birgit-stephan-die-kartenmacherei.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2020-speaker-image-birgit-stephan-die-kartenmacherei.png 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2020-speaker-image-birgit-stephan-die-kartenmacherei-255x300.png 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Birgit Stephan<\/h4>\n\t\t\t\t\t<div class=\"role\">Tribe Lead Service<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-kartenmacherei_neu.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2020-speaker-image-birgit-stephan-die-kartenmacherei.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2020-speaker-image-birgit-stephan-die-kartenmacherei.png 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2020-speaker-image-birgit-stephan-die-kartenmacherei-255x300.png 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-kartenmacherei_neu.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Birgit Stephan<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">Tribe Lead Service<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p>Birgit Stephan is responsible for the strategic setup of the service tribe across DACH and FR. Based on measurable customer needs, her tribe continuously develops new processes and service features for customers.<br \/>\nFor the previous 6 years she had worked at Amazon Advertising where she developed and launched a global customer experience program that put NPS into focus for product development and service improvements.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Roundtable:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p>Turning Critical into Happy Customers \u2013 Identifying and Solving Critical Customer Situations for Enhanced Customer Loyalty (EN)<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker \">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2020-speaker-bbg-catarina-steinert.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2020-speaker-bbg-catarina-steinert.jpeg 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2020-speaker-bbg-catarina-steinert-255x300.jpeg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Catarina Steinert<\/h4>\n\t\t\t\t\t<div class=\"role\">Head of Customer Service<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-bbg.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2020-speaker-bbg-catarina-steinert.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2020-speaker-bbg-catarina-steinert.jpeg 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2020-speaker-bbg-catarina-steinert-255x300.jpeg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-bbg.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Catarina Steinert<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">Head of Customer Service<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p>Catarina works for BBG for 4.5 years in the customer service department and has been leading it for 1.5 years, made up of an international team of 110 employees. Previously, Catarina worked for 5 years at Booking.com, where she started her career in customer service and after 2 years was able to advance to the position of Operational Team Leader. At that time her team consisted of 5 employees with responsibility for existing clients. During this period Catarina also built up a new team at a new location and accompanied the entire process until the handover to her successor.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Roundtable:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p>Stakeholder management for NPS rollout (EN)<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker \">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2020-speaker-image-vitra-florian-braun.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2020-speaker-image-vitra-florian-braun.jpeg 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2020-speaker-image-vitra-florian-braun-255x300.jpeg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Florian Braun<\/h4>\n\t\t\t\t\t<div class=\"role\">Team Lead E-Commerce bei Vitra<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-vitra.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2020-speaker-image-vitra-florian-braun.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2020-speaker-image-vitra-florian-braun.jpeg 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2020-speaker-image-vitra-florian-braun-255x300.jpeg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-vitra.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Florian Braun<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">Team Lead E-Commerce bei Vitra<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p>Florian is currently in his second year as team leader at Vitra, a Swiss family business that develops and builds furniture classics in collaboration with renowned designers. Vitra has its own campus, in which internationally leading architects have participated and which includes two museums. Florian and his team are in developing the Vitra online shop and together they handle the daily tasks of customer order processing. The Vitra Online Shop has been offering the products, mainly from the Home Collection, for sale since 2013 and is now represented in 17 countries.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Roundtable:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p>Customer Experience Before Delivery &#8211; Best Practices (GER)<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker \">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2020-speaker-image-coco-jona-calumet.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2020-speaker-image-coco-jona-calumet.png 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2020-speaker-image-coco-jona-calumet-255x300.png 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Jona M. Coco<\/h4>\n\t\t\t\t\t<div class=\"role\">Product Owner Digital Business &amp; Strategy<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-calumet.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2020-speaker-image-coco-jona-calumet.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2020-speaker-image-coco-jona-calumet.png 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2020-speaker-image-coco-jona-calumet-255x300.png 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-calumet.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Jona M. Coco<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">Product Owner Digital Business &amp; Strategy<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p>Jona M. Coco is responsible for the strategic and technical development of the four Calumet ecommerce platforms. He develops strategies for the omni-channel group and aligns the services provided in different POS. In the past years he optimized processes along the customer journey and implemented an NPS focus for online and offline customers.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Roundtable:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p>In-Store NPS \u2013 Opportunities and Barriers (GER)<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div><div class=\"speakers-row\">\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker \">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2020-speaker-image-bain-Moellerhenn-Daniel.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2020-speaker-image-bain-Moellerhenn-Daniel.png 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2020-speaker-image-bain-Moellerhenn-Daniel-255x300.png 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Daniel M\u00f6llerhenn<\/h4>\n\t\t\t\t\t<div class=\"role\">Principal<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-bain.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2020-speaker-image-bain-Moellerhenn-Daniel.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2020-speaker-image-bain-Moellerhenn-Daniel.png 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2020-speaker-image-bain-Moellerhenn-Daniel-255x300.png 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-bain.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Daniel M\u00f6llerhenn<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">Principal<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p>Daniel M\u00f6llerhenn is Principal at Bain &amp; Company. He is an expert in telecommunications, media and technology (TMT), customer strategy and marketing, information technology (IT) and digitization. He has extensive experience in the development of customer experience programs, with a focus on the intersection of simple &amp; digital customer experience, technological transformation and IT infrastructure.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Masterclass:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p>CX Management &amp; Transformations during and after COVID-19 (GER)<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker \">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2020-speaker-image-zenloop-hemberg-grace.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2020-speaker-image-zenloop-hemberg-grace.jpeg 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2020-speaker-image-zenloop-hemberg-grace-255x300.jpeg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Grace Hemberg<\/h4>\n\t\t\t\t\t<div class=\"role\">Customer Success Manager<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-zenloop.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2020-speaker-image-zenloop-hemberg-grace.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2020-speaker-image-zenloop-hemberg-grace.jpeg 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2020-speaker-image-zenloop-hemberg-grace-255x300.jpeg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-zenloop.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Grace Hemberg<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">Customer Success Manager<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p>As one of zenloop&#8217;s Customer Success Managers, Grace Hemberg is responsible for the success of some of DACH region&#8217;s leading digital companies. By advising zenloop&#8217;s customers on CX topics, beginning from implementation and continuing through their customer&#8217;s journey, she helps them succeed in creating an outstanding customer experience.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Masterclass:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p>Different personas, different experiences &#8211; Mastering CX Along the Customer Journey (EN)<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker \">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2020-speaker-image-ratepay-buettner-diana.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2020-speaker-image-ratepay-buettner-diana.png 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2020-speaker-image-ratepay-buettner-diana-255x300.png 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Diana B\u00fcttner<\/h4>\n\t\t\t\t\t<div class=\"role\">Head of Customer Service<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-ratepay.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2020-speaker-image-ratepay-buettner-diana.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2020-speaker-image-ratepay-buettner-diana.png 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2020-speaker-image-ratepay-buettner-diana-255x300.png 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-ratepay.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Diana B\u00fcttner<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">Head of Customer Service<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p>Diana joined Ratepay in August 2012 at the customer service front line, initially with just one other employee. Since 2015 she has been Head of Customer Service with 40 internal and 120 external employees.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Roundtable:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p>NPS strategies for End Customers and Retailers: How Can Both Be Combined? (GER)<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker \">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-ratepay-aleksova-susanne.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-ratepay-aleksova-susanne.jpeg 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-ratepay-aleksova-susanne-255x300.jpeg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Susanne Aleksova<\/h4>\n\t\t\t\t\t<div class=\"role\">Quality Manager Customer Service<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-ratepay.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-ratepay-aleksova-susanne.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-ratepay-aleksova-susanne.jpeg 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-ratepay-aleksova-susanne-255x300.jpeg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-ratepay.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Susanne Aleksova<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">Quality Manager Customer Service<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p>Susanne has joined Ratepay in September 2017 as Customer Support Quality Manager on board. Since 2005, she has already been able to gain experience in the area of quality management, including in the service industry.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Roundtable:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p>NPS strategies for End Customers and Retailers: How Can Both Be Combined? (GER)<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div><div class=\"speakers-row\">\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker show-more-item\">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-image-optilyz-rebholz-robert.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-image-optilyz-rebholz-robert.png 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-image-optilyz-rebholz-robert-255x300.png 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Robert Rebholz<\/h4>\n\t\t\t\t\t<div class=\"role\">Managing Director<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-optilyz.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-image-optilyz-rebholz-robert.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-image-optilyz-rebholz-robert.png 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-image-optilyz-rebholz-robert-255x300.png 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-optilyz.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Robert Rebholz<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">Managing Director<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p>Robert Rebholz is a managing director at optilyz. He works with many of Europe&#8217;s best companies to turn direct mail into a CRM performance channel. Before optilyz, Robert led the internationalization of various internet companies. He started his career as a management consultant at Kearney, with a focus on strategy. He holds an MBA from UCLA and a Diploma from WHU.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Masterclass:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p>Driving Customer Experience &amp; Loyalty with Direct Mail (EN)<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker show-more-item\">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-image-chatchamp-schroeder-felix.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-image-chatchamp-schroeder-felix.png 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-image-chatchamp-schroeder-felix-255x300.png 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Felix Schr\u00f6der<\/h4>\n\t\t\t\t\t<div class=\"role\">Founder &amp; CEO<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-chatchamp.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-image-chatchamp-schroeder-felix.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-image-chatchamp-schroeder-felix.png 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-image-chatchamp-schroeder-felix-255x300.png 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-chatchamp.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Felix Schr\u00f6der<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">Founder &amp; CEO<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p>Felix is the co-founder and CEO of Chatchamp. He is passionate about all things E-Commerce and Guided Selling. Having more than 10 years of experience in digital technology and chatbots, he was already a speaker at Dmexco, OMR, MMC and many more.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Masterclass:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p>Guided Selling: How Digital Product Consultants at Kiehl&#8217;s Increase Sales (GER)<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker show-more-item\">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-image-adyen-von-bismarck-Alexa.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-image-adyen-von-bismarck-Alexa.png 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-image-adyen-von-bismarck-Alexa-255x300.png 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Alexa von Bismarck<\/h4>\n\t\t\t\t\t<div class=\"role\">Country Manager<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-adyen.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-image-adyen-von-bismarck-Alexa.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-image-adyen-von-bismarck-Alexa.png 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-image-adyen-von-bismarck-Alexa-255x300.png 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-adyen.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Alexa von Bismarck<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">Country Manager<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p>Alexa von Bismarck started in 2013 as Account Manager at Adyen Berlin. Since May 2018, she has been Country Manager for Germany, where she is developing corporate strategy, promoting individual strengths and promoting an open communication culture. Together with her team, she is responsible for advising and preparing her German clients on growth issues and payment strategies.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Masterclass:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p>Preparing for the Next Chapter in Retail: What Retailers should know (GER)<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker show-more-item\">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-thalia-sandra-friedrichs.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-thalia-sandra-friedrichs.jpeg 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-thalia-sandra-friedrichs-255x300.jpeg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Sandra Friedrichs<\/h4>\n\t\t\t\t\t<div class=\"role\">Manager Business Development<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-thalia.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-thalia-sandra-friedrichs.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-thalia-sandra-friedrichs.jpeg 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-thalia-sandra-friedrichs-255x300.jpeg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-thalia.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Sandra Friedrichs<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">Manager Business Development<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p>Sandra is responsible for the holistic optimization of the customer experience at Thalia, the largest retail bookseller in Germany. She is working on the strategic development of the customer-centric approach. Previously, she held various positions in the e-commerce and marketing environment at Thalia and the Bertelsmann Group.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Masterclass:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p>Case Study Thalia \u2013 Exceeding Customer Expectations at Every Touchpoint (GER)<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div><div class=\"speakers-row\">\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker show-more-item\">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-image-parcellab-buxhoidt-tobias.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-image-parcellab-buxhoidt-tobias.png 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-image-parcellab-buxhoidt-tobias-255x300.png 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Tobias Buxhoidt<\/h4>\n\t\t\t\t\t<div class=\"role\">CEO<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/parcellab-01.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-image-parcellab-buxhoidt-tobias.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-image-parcellab-buxhoidt-tobias.png 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-image-parcellab-buxhoidt-tobias-255x300.png 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/parcellab-01.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Tobias Buxhoidt<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">CEO<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p>Tobias has studied at the Universit\u00e4t Karlsruhe (TH) and at the University of Newcastle. As founder and managing director of parcelLab GmbH, Tobias has been responsible for all superordinate subject areas since 2014.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Masterclass:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p>The Practical Way to More Customer Satisfaction \u2013 the 6 Step Program from Spreadshirt (GER)<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker show-more-item\">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-image-spreadshirt-wendt-marie-luise.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-image-spreadshirt-wendt-marie-luise.png 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-image-spreadshirt-wendt-marie-luise-255x300.png 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Marie-Luise Wendt<\/h4>\n\t\t\t\t\t<div class=\"role\">Director Customer Service<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-speaker-logo-spreadshirt.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-image-spreadshirt-wendt-marie-luise.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-image-spreadshirt-wendt-marie-luise.png 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-image-spreadshirt-wendt-marie-luise-255x300.png 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-speaker-logo-spreadshirt.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Marie-Luise Wendt<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">Director Customer Service<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p>Marie graduated in Sociology at the Technical University of Dresden and has more than 12 years of experience in managing creative and experienced service teams, optimizing processes and developing long-term strategies.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Masterclass:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p>The Practical Way to More Customer Satisfaction \u2013 the 6 Step Program from Spreadshirt (GER)<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker show-more-item\">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-foodspring-traver-joana.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-foodspring-traver-joana.jpeg 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-foodspring-traver-joana-255x300.jpeg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Joana Traver<\/h4>\n\t\t\t\t\t<div class=\"role\">Market Manager<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-foodspring.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-foodspring-traver-joana.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-foodspring-traver-joana.jpeg 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-foodspring-traver-joana-255x300.jpeg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-foodspring.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Joana Traver<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">Market Manager<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p>Joana is an e-commerce specialist with +7 years experience. Passionate about e-commerce and sustainability, she currently manages the Spanish market at foodspring, the premium fitness &amp; sports nutrition company from Berlin. Their objective: take sports nutrition to the next level. The key to success: understand what real people want and develop the most innovative products to cover their needs.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Masterclass:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p>Centralising CX: Market-Centric Equals Customer-Centric (EN)<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker show-more-item\">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-adrian-van-holt.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-adrian-van-holt.jpeg 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-adrian-van-holt-255x300.jpeg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Adrian van Holt<\/h4>\n\t\t\t\t\t<div class=\"role\">User Experience Designer &amp; Digital Art Director<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-douglas.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-adrian-van-holt.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-adrian-van-holt.jpeg 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-adrian-van-holt-255x300.jpeg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-douglas.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Adrian van Holt<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">User Experience Designer &amp; Digital Art Director<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p>Adrian van Holt has been Art Director in digital media for over 15 years. After staying with the &#8220;big three&#8221; of the international advertising industry GREY, Saatchi &amp; Saatchi and BBDO, he switched to the customer side and has been working for Douglas \u2013 among others \u2013 for the goal of customer-centered design since 2017. The transformation from a classic retailer to an e-Commerce platform in 19 countries presents us with new challenges every day. Our vision? &#8211; To become the beauty destination no. 1 in Europe.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Roundtable:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p>Corona x Agil: From Lockdown to Douglas Live in 48h (GER)<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div><div class=\"speakers-row\">\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker show-more-item\">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-image-kiehls-echtermeye-danielle.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-image-kiehls-echtermeye-danielle.png 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-image-kiehls-echtermeye-danielle-255x300.png 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Danielle Echtermeyer<\/h4>\n\t\t\t\t\t<div class=\"role\">Director Brand Communication &amp; Digital bei Kiehl&#8217;s Germany bei L&#8217;Or\u00e9al<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-kiehls.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-image-kiehls-echtermeye-danielle.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-image-kiehls-echtermeye-danielle.png 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-image-kiehls-echtermeye-danielle-255x300.png 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-kiehls.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Danielle Echtermeyer<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">Director Brand Communication &amp; Digital bei Kiehl&#8217;s Germany bei L&#8217;Or\u00e9al<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p>Danielle Echtermeyer is Director Brand Communication &amp; Digital at Kiehl&#8217;s Germany. She has been with L&#8217;Or\u00e9al for over 15 years and was previously responsible for brand communication &amp; social media for brands such as L&#8217;Or\u00e9al Paris, Garnier, Maybelline &amp; Essie. In addition, she has worked on the agency side in sports &amp; youth marketing for brands such as Adidas, K2 and Red Bull and was able to gain experience abroad in the area of sports sponsoring \/ Formula 1 and further advance brand activation.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Masterclass:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p>Guided Selling: How Digital Product Consultants at Kiehl&#8217;s Increase Sales (GER)<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker show-more-item\">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-felix-schlenther.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-felix-schlenther.jpeg 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-felix-schlenther-255x300.jpeg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Felix Schlenther<\/h4>\n\t\t\t\t\t<div class=\"role\">Head of Sales<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-speaker-logo-zenloop-2.svg\" class=\"attachment-full size-full\" alt=\"logo of zenloop\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-felix-schlenther.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-felix-schlenther.jpeg 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-felix-schlenther-255x300.jpeg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-speaker-logo-zenloop-2.svg\" class=\"attachment-full size-full\" alt=\"logo of zenloop\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Felix Schlenther<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">Head of Sales<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p>Felix is Head of Sales at zenloop, the leading experience management platform in Germany. Together with his team, he advises digital companies on how to set up a customer experience management system. Felix previously built up the sales teams in various software start-ups and studied business administration in Hamburg. As a speaker on CX, customer loyalty and centring he is present at conferences such as OMR, Internet World, CX1 and DMEXCO.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Masterclass:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p>Case Study Thalia \u2013 Exceeding Customer Expectations at Every Touchpoint (GER)<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker show-more-item\">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-image-ionos-arthur-mai.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-image-ionos-arthur-mai.png 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-image-ionos-arthur-mai-255x300.png 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Arthur Mai<\/h4>\n\t\t\t\t\t<div class=\"role\">Chief Marketing Officer (CMO)<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-image-ionos-arthur-mai.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-image-ionos-arthur-mai.png 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-image-ionos-arthur-mai-255x300.png 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Arthur Mai<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">Chief Marketing Officer (CMO)<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p>Arthur is Chief Marketing Officer (CMO) at IONOS. In this role, he is responsible for marketing, sales and website for our core hosting products. Arthur is a top marketing talent with more than 15 years of experience. Before joining IONOS in 2020, he was CMO at idealo internet GmbH since 2015. In this position he was responsible for the entire marketing cycle and acted as business owner for all marketing related project activities. Since 2019, Arthur Mai was also Managing Director of the associated subsidiary Comparado GmbH.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Masterclass:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p>Panel Discussion: Digital Commerce after Corona (GER)<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker show-more-item\">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-image-martin-schwager.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-image-martin-schwager.png 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-image-martin-schwager-255x300.png 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Martin Schwager<\/h4>\n\t\t\t\t\t<div class=\"role\">Chief Operating Officer<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-speaker-logo-notebooksbilliger.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-image-martin-schwager.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-image-martin-schwager.png 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-image-martin-schwager-255x300.png 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-speaker-logo-notebooksbilliger.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Martin Schwager<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">Chief Operating Officer<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p>Since July 2017, Martin Schwager has been COO on the board of notebooksbilliger.de AG, where he is responsible for marketing, IT and human resources. Prior to this, he worked for the media group RTL Germany, Sevenventures and Roland Berger Strategy Consultants, among others.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Masterclass:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p>Panel Discussion: Digital Commerce after Corona (GER)<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div><div class=\"speakers-row\">\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker show-more-item\">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-bbg-andreas-schneider.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-bbg-andreas-schneider.jpeg 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-bbg-andreas-schneider-255x300.jpeg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Andreas Schneider<\/h4>\n\t\t\t\t\t<div class=\"role\">Business Process Manager<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-speaker-logo-bbg.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-bbg-andreas-schneider.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-bbg-andreas-schneider.jpeg 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-bbg-andreas-schneider-255x300.jpeg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-speaker-logo-bbg.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Andreas Schneider<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">Business Process Manager<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p>As Business Process Manager, Andreas travels throughout the company to identify and realize improvement potential together with various business units. Together with his team colleagues from the BBG project and process team, he manages and supports projects in the Information and Technology department. Even before BBG, Andreas was responsible as Process Manager for the integration and establishment of process management in the customer care of an e-commerce company.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker show-more-item\">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"602\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-image-epi-marc-bohnes.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-image-epi-marc-bohnes.png 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-image-epi-marc-bohnes-254x300.png 254w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Marc Bohnes<\/h4>\n\t\t\t\t\t<div class=\"role\">Product Management Director<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-epi.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"602\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-image-epi-marc-bohnes.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-image-epi-marc-bohnes.png 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-image-epi-marc-bohnes-254x300.png 254w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-epi.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Marc Bohnes<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">Product Management Director<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p>As Product Management Director, Marc Bohnes is responsible for the products Personalization (Products + Content), Customer Data Platform and Visitor Intelligence within the Episerver Customer-Centric Digital Experience Platform. As an expert for the optimization of individual touchpoints along the Digital Customer Journey, he regularly speaks at events on current topics and trends in the field of digital content and commerce.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Masterclass:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p>Customer relevance! But how? Personalization in customer communication (GER)<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Roundtable:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p>Product &amp; Content Recommendations \u2013 The Boost for Customer Centricity (GER)<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker show-more-item\">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"602\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-image-zendesk-andreas-mahl.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-image-zendesk-andreas-mahl.png 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-image-zendesk-andreas-mahl-254x300.png 254w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Andreas Mahl<\/h4>\n\t\t\t\t\t<div class=\"role\">Director Central Marketing<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-gold-partner-logo-zendesk.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"602\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-image-zendesk-andreas-mahl.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-image-zendesk-andreas-mahl.png 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-image-zendesk-andreas-mahl-254x300.png 254w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-gold-partner-logo-zendesk.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Andreas Mahl<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">Director Central Marketing<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p>Andreas Mahl is Director Marketing Central Europe at Zendesk. With over 20 years of management experience in market-leading, fast growing technology companies, he loves to promote B2B solutions that simplify complex business processes and that provide high customer value. Andreas likes to discuss ways to proactively provide the best possible customer experiences, and how to offer relevant customer interactions across all channels.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Masterclass:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p>COVID-19 CX Benchmark \u2013 What has Really Changed (GER)<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker show-more-item\">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-image-parcelperform-dana-von-der-heide.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-image-parcelperform-dana-von-der-heide.png 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-image-parcelperform-dana-von-der-heide-255x300.png 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Dana von der Heide<\/h4>\n\t\t\t\t\t<div class=\"role\">Founder &amp; CCO<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-parcelperform.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-image-parcelperform-dana-von-der-heide.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-image-parcelperform-dana-von-der-heide.png 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-image-parcelperform-dana-von-der-heide-255x300.png 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-parcelperform.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Dana von der Heide<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">Founder &amp; CCO<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p>Dana is the Founder and CCO of Parcel Perform, the leading carrier-independent parcel tracking SaaS platform with 600+ carriers globally. The German-born entrepreneur and e-commerce logistics enthusiast gained her industry knowledge in global strategy and regional business development roles for international logistics companies in Europe and Asia. Dana is part of Alibaba\u2019s eFounder Fellowship; a network of international entrepreneurs and business leaders passionate about digital transformation.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Masterclass:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p>Machine Learning: Improve CX &amp; Tell Customers When Their Order Will Arrive (EN)<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div><div class=\"speakers-row\">\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker show-more-item\">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-yello-kril-josef.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-yello-kril-josef.jpeg 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-yello-kril-josef-255x300.jpeg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Josef Kril<\/h4>\n\t\t\t\t\t<div class=\"role\">Digital Experience Manager<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-yello.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-yello-kril-josef.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-yello-kril-josef.jpeg 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-yello-kril-josef-255x300.jpeg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-yello.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Josef Kril<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">Digital Experience Manager<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p>Josef has been on the road with the NX (New Work Experience) team from Yello since 2016. He works on organizational development and his focus is on the topic of &#8220;customer focus&#8221;. So Josef teaches methods, approaches and strategies for customer-centric work at different altitudes, from product development to a company&#8217;s holistic experience strategy.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Masterclass:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p>Customer Development instead of product development (GER)<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker show-more-item\">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-image-contentsquare-thomas-weyand.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-image-contentsquare-thomas-weyand.png 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-image-contentsquare-thomas-weyand-255x300.png 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Thomas Weyand<\/h4>\n\t\t\t\t\t<div class=\"role\">MD DACH<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-silver-partner-logo-contentsquare.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-image-contentsquare-thomas-weyand.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-image-contentsquare-thomas-weyand.png 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-image-contentsquare-thomas-weyand-255x300.png 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-silver-partner-logo-contentsquare.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Thomas Weyand<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">MD DACH<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p>With the experience of his years at Adobe and Marketo, Thomas has been leading the Contentsquare Team DACH since 2017. In the position of MD, he helps companies with the digital transformation based on experience data with the goal that every digital experience inspires the user.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Masterclass:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p>Game Changer Digital Experience: Use CX Data to Stay Ahead of the Competition and Google&#8217;s Latest Updates (GER)<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker show-more-item\">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-image-freshworks-niklas.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-image-freshworks-niklas.png 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-image-freshworks-niklas-255x300.png 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Niklas Restle<\/h4>\n\t\t\t\t\t<div class=\"role\">Regional Product Manager<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-freshworks.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-image-freshworks-niklas.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-image-freshworks-niklas.png 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-image-freshworks-niklas-255x300.png 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-freshworks.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Niklas Restle<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">Regional Product Manager<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p>Niklas is an expert for Omnichannel Support. As Regional Product Manager he is responsible for the European CX roadmap of Freshworks. Among other projects, he has previously built up the European Customer Success Team for Freshworks and looked after large-scale customers such as DeliveryHero, Klarna and METRO by himself.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Roundtable:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p>Telefax to Tiktok &#8211; which channels to support? (GER)<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker show-more-item\">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-image-solvemate-lucille-uder.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-image-solvemate-lucille-uder.png 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-image-solvemate-lucille-uder-255x300.png 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Lucille Guder<\/h4>\n\t\t\t\t\t<div class=\"role\">Head of Customer Success<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-solvemate-1.svg\" class=\"attachment-full size-full\" alt=\"logo of solvemate\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-image-solvemate-lucille-uder.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-image-solvemate-lucille-uder.png 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-image-solvemate-lucille-uder-255x300.png 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-solvemate-1.svg\" class=\"attachment-full size-full\" alt=\"logo of solvemate\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Lucille Guder<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">Head of Customer Success<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p>Lucille is the Head of Customer Success at Solvemate. Her mission is to make our customers happy and successful with their chatbots. A true Parisian, she loves wine, cheese and croissants, as well as extravagant hairstyles. Lucille enjoys looking after the team by organising social events, as well as traveling around the world as part of her role.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Masterclass:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p>The Birth of Parky: Why JustPark customers fell in love with Solvemate\u2019s chatbot (EN)<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div><div class=\"speakers-row\">\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker show-more-item\">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-image-freshworks-cosima.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-image-freshworks-cosima.png 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-image-freshworks-cosima-255x300.png 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Cosima Churchill<\/h4>\n\t\t\t\t\t<div class=\"role\">Team Lead at foodspring<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-freshworks.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-image-freshworks-cosima.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-image-freshworks-cosima.png 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-image-freshworks-cosima-255x300.png 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-freshworks.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Cosima Churchill<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">Team Lead at foodspring<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p>Cosima is working as a Team Lead at foodspring. She&#8217;s a Marketing and product specialist with experience in digital marketing, agile practices, design thinking, brand and CRM. Recently Cosima completed her 4th degree, a highly practical MA in Digital Management and Innovation at Hyper Island (one of the world&#8217;s leading digital business schools). Her studies were in the areas of agile, service design, business transformation, project management, technology, product development and process management.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Masterclass:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p>Driving customer experience &amp; loyalty with direct mail (EN)<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker show-more-item\">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-justpark-gabor-gyenes.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-justpark-gabor-gyenes.jpeg 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-justpark-gabor-gyenes-255x300.jpeg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Gabor Gyenes<\/h4>\n\t\t\t\t\t<div class=\"role\">Head of Customer Support<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-speaker-logo-justpark.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-justpark-gabor-gyenes.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-justpark-gabor-gyenes.jpeg 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-justpark-gabor-gyenes-255x300.jpeg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-speaker-logo-justpark.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Gabor Gyenes<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">Head of Customer Support<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p>Gabor Gyenes works as Head of Customer Support at JustPark with focus on the customer experience. Prior to his career in the world of parking, he was working in hospitality management and in the world of virtual reality gaming, specifically setting up VR arcades in pubs. Gabor was born in Hungary, but grew up in Canada and is a big fan of the startup world, yoga and travel.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Masterclass:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p>The Birth of Parky: Why JustPark customers fell in love with Solvemate\u2019s chatbot (EN)<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker show-more-item\">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/CX1-Speaker-Dynamic-Yield-Clasen-Vanessa-2x-e1648631887267.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/CX1-Speaker-Dynamic-Yield-Clasen-Vanessa-2x-e1648631887267.png 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/CX1-Speaker-Dynamic-Yield-Clasen-Vanessa-2x-e1648631887267-255x300.png 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Vanessa Clasen<\/h4>\n\t\t\t\t\t<div class=\"role\">Account Director EMEA<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-dynamic-yield.svg\" class=\"attachment-full size-full\" alt=\"logo of dynamic yield\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/CX1-Speaker-Dynamic-Yield-Clasen-Vanessa-2x-e1648631887267.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/CX1-Speaker-Dynamic-Yield-Clasen-Vanessa-2x-e1648631887267.png 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/CX1-Speaker-Dynamic-Yield-Clasen-Vanessa-2x-e1648631887267-255x300.png 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-dynamic-yield.svg\" class=\"attachment-full size-full\" alt=\"logo of dynamic yield\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Vanessa Clasen<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">Account Director EMEA<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p>tbd<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Masterclass:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p>Ensure a Positive Customer Experience with Great Agility and Speed (EN)<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker show-more-item\">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speakerheine-thomas-kuchinka.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speakerheine-thomas-kuchinka.jpeg 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speakerheine-thomas-kuchinka-255x300.jpeg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Thomas Kuchinka<\/h4>\n\t\t\t\t\t<div class=\"role\">E-Mail-Marketing-Manager<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-heine.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speakerheine-thomas-kuchinka.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speakerheine-thomas-kuchinka.jpeg 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speakerheine-thomas-kuchinka-255x300.jpeg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-heine.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Thomas Kuchinka<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">E-Mail-Marketing-Manager<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p>Thomas has been active in e-mail marketing within the Witt Group for several years. He has been working for the subsidiary heine since 2018. He is responsible for the conception, implementation and optimization of all e-mail marketing activities in the DACHNL regions. The continuous development of personalization and automation in e-mail marketing is one of his main focuses. The interests of the customers are always the focus of his work.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Masterclass:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p>Customer relevance! But how? Personalization in customer communication (GER)<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div><div class=\"speakers-row\">\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker show-more-item\">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-image-puma-martin-weis.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-image-puma-martin-weis.png 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-image-puma-martin-weis-255x300.png 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Martin Weis<\/h4>\n\t\t\t\t\t<div class=\"role\">Fulfillment Specialist eCommerce Europe<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-speaker-logo-puma.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-image-puma-martin-weis.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-image-puma-martin-weis.png 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-image-puma-martin-weis-255x300.png 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-speaker-logo-puma.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Martin Weis<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">Fulfillment Specialist eCommerce Europe<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p>tbd<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Masterclass:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p>Top E-Commerce Trends to Watch Out for in 2021 (GER)<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker show-more-item\">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-image-freshworks-patrick-werdehausen.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-image-freshworks-patrick-werdehausen.png 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-image-freshworks-patrick-werdehausen-255x300.png 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Patrick Werdehausen<\/h4>\n\t\t\t\t\t<div class=\"role\">Senior Territory Sales Executive<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-freshworks.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-image-freshworks-patrick-werdehausen.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-image-freshworks-patrick-werdehausen.png 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-image-freshworks-patrick-werdehausen-255x300.png 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-freshworks.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Patrick Werdehausen<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">Senior Territory Sales Executive<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p>tbd<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Masterclass:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p>Top E-Commerce Trends to Watch Out for in 2021 (GER)<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker show-more-item\">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-image-foodspring-anika.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-image-foodspring-anika.png 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-image-foodspring-anika-255x300.png 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Anika Braun-Kl\u00f6pper<\/h4>\n\t\t\t\t\t<div class=\"role\">Head of Customer Success<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-foodspring.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-image-foodspring-anika.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-image-foodspring-anika.png 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-image-foodspring-anika-255x300.png 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-foodspring.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Anika Braun-Kl\u00f6pper<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">Head of Customer Success<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p>tbd<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Masterclass:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p>COVID-19 CX benchmark &#8211; what has really changed and how foodspring increased CSAT (GER)<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker show-more-item\">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-image-contentsquare-nico-buchalik.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-image-contentsquare-nico-buchalik.png 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-image-contentsquare-nico-buchalik-255x300.png 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Nico Buchalik<\/h4>\n\t\t\t\t\t<div class=\"role\">Marketing Manager<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-image-contentsquare-nico-buchalik.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-image-contentsquare-nico-buchalik.png 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2020-speaker-image-contentsquare-nico-buchalik-255x300.png 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Nico Buchalik<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">Marketing Manager<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p>tbd<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Masterclass:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p>Game Changer Digital Experience: Use CX Data to Stay Ahead of the Competition and Google\u2019s Latest Updates (GER)<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"align-center\">\n\t\t\t\t\t<div class=\"button invert more-speakers-toggle\">More speakers<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n    <\/div>\n<\/section>\n\n<section         class=\"block-columns align-center margin-top no-padding\" style=\"background-image:url('');\" id=\"\"\n>\n\t        <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/arrow-left.svg\" class=\"arrow-left-decoration decoration\" style=\"top:-50px\">\n    \n\t<div class=\"container\">\n\t\t<h2 class=\"section-title\">Thanks for this incredible CX1 WORLD 2019!<\/h2>\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"grid\" style=\"grid-template-columns:\trepeat( 1, 1fr)\">\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<p>We would like to thank our partners, the participants and of course all speakers who shared their knowledge at the 2019 conference and made the day unforgettable. For all those who want to review the CX1 again, here are a few impressions:<\/p>\n<p>https:\/\/youtu.be\/EfLgGtdKL5U<\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t<\/div>\n<\/section>\n\n<link rel=\"stylesheet\" type=\"text\/css\" href=\"\/\/cdn.jsdelivr.net\/npm\/slick-carousel@1.8.1\/slick\/slick.css\"\/>\n<script type=\"text\/javascript\" src=\"\/\/cdn.jsdelivr.net\/npm\/slick-carousel@1.8.1\/slick\/slick.min.js\"><\/script>\n\n<section         class=\"block-image-table  margin-top no-padding\" style=\"background-image:url('');\" id=\"\"\n>\n        \t   <div class=\"image-table table\">\n               <div class=\"table-cell\" style=\"background-image:url('https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/Recap-3.jpeg');padding-top:25vw\"><\/div>\n                <div class=\"table-cell\" style=\"background-image:url('https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/Recap-2.jpeg');padding-top:25vw\"><\/div>\n                <div class=\"table-cell\" style=\"background-image:url('https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/01\/cx1-image-slider-2.jpeg');padding-top:25vw\"><\/div>\n           <\/div>\n<\/section>\n\n<section         class=\"block-columns align-center no-margin small-padding-top\" style=\"background-image:url('');\" id=\"\"\n>\n\t\n\t<div class=\"container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"grid\" style=\"grid-template-columns:\trepeat( 1, 1fr)\">\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<p><a class=\"button\" href=\"https:\/\/cx1-conference.com\/en\/cx1-2020\/\">Learn more<\/a><\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t<\/div>\n<\/section>\n\n<section         class=\"block-columns align-center margin-top no-padding\" style=\"background-image:url('');\" id=\"\"\n>\n\t\n\t<div class=\"container\">\n\t\t<h2 class=\"section-title\">OUR PARTNERS<\/h2>\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"grid\" style=\"grid-template-columns:\trepeat( 1, 1fr)\">\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<p>You want to be part of the CX1 WORLD? Contact us via\u00a0<a href=\"mailto:event@zenloop.com\">event@zenloop.com<\/a><\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t<\/div>\n<\/section>\n\n<section         class=\"block-partners  no-margin small-padding-both\" style=\"background-image:url('');\" id=\"\"\n>\n\t    <div class=\"container\">\n                    <h3>Diamond Partners<\/h3>\n                <div class=\"partners\">\n                    <a href=\"\" class=\"partner\">\n                <img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-freshworks.svg\" class=\"attachment-full size-full\" alt=\"\" \/>            <\/a>\n                <\/div>\n    <\/div>\n<\/section>\n\n<section         class=\"block-partners  no-margin small-padding-bottom\" style=\"background-image:url('');\" id=\"\"\n>\n\t    <div class=\"container\">\n                    <h3>Gold Partners<\/h3>\n                <div class=\"partners\">\n                    <a href=\"\" class=\"partner\">\n                <img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-epi.svg\" class=\"attachment-full size-full\" alt=\"\" \/>            <\/a>\n                    <a href=\"\" class=\"partner\">\n                <img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-gold-partner-logo-parcellab.svg\" class=\"attachment-full size-full\" alt=\"\" \/>            <\/a>\n                    <a href=\"\" class=\"partner\">\n                <img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-gold-partner-logo-zendesk.svg\" class=\"attachment-full size-full\" alt=\"\" \/>            <\/a>\n                    <a href=\"\" class=\"partner\">\n                <img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-gold-partner-logo-zenloop-new.svg\" class=\"attachment-full size-full\" alt=\"\" \/>            <\/a>\n                <\/div>\n    <\/div>\n<\/section>\n\n<section         class=\"block-partners  no-margin small-padding-bottom\" style=\"background-image:url('');\" id=\"\"\n>\n\t    <div class=\"container\">\n                    <h3>Silver Partners<\/h3>\n                <div class=\"partners\">\n                    <a href=\"\" class=\"partner\">\n                <img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-silver-partner-logo-contentsquare.svg\" class=\"attachment-full size-full\" alt=\"\" \/>            <\/a>\n                    <a href=\"\" class=\"partner\">\n                <img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-silver-partner-logo-optilyz.svg\" class=\"attachment-full size-full\" alt=\"\" \/>            <\/a>\n                    <a href=\"\" class=\"partner\">\n                <img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-silver-partner-logo-dynamic-yield.svg\" class=\"attachment-full size-full\" alt=\"\" \/>            <\/a>\n                    <a href=\"\" class=\"partner\">\n                <img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-silver-partner-logo-chatchamp.svg\" class=\"attachment-full size-full\" alt=\"\" \/>            <\/a>\n                    <a href=\"\" class=\"partner\">\n                <img loading=\"lazy\" decoding=\"async\" width=\"318\" height=\"160\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/CX1-Partner-Adyen-Logo-2x.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/CX1-Partner-Adyen-Logo-2x.png 318w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/CX1-Partner-Adyen-Logo-2x-300x151.png 300w\" sizes=\"auto, (max-width: 318px) 100vw, 318px\" \/>            <\/a>\n                    <a href=\"\" class=\"partner\">\n                <img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-parcelperform-1.svg\" class=\"attachment-full size-full\" alt=\"\" \/>            <\/a>\n                    <a href=\"\" class=\"partner\">\n                <img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-solvemate-1.svg\" class=\"attachment-full size-full\" alt=\"logo of solvemate\" \/>            <\/a>\n                <\/div>\n    <\/div>\n<\/section>\n\n<section         class=\"block-partners  no-margin small-padding-bottom\" style=\"background-image:url('');\" id=\"\"\n>\n\t    <div class=\"container\">\n                    <h3>Media Partners<\/h3>\n                <div class=\"partners\">\n                    <a href=\"\" class=\"partner\">\n                <img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-partner-logo-bevh.svg\" class=\"attachment-full size-full\" alt=\"\" \/>            <\/a>\n                    <a href=\"\" class=\"partner\">\n                <img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-partner-logo-esales4u.svg\" class=\"attachment-full size-full\" alt=\"\" \/>            <\/a>\n                    <a href=\"\" class=\"partner\">\n                <img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-partner-logo-gruenderkueche.svg\" class=\"attachment-full size-full\" alt=\"\" \/>            <\/a>\n                    <a href=\"\" class=\"partner\">\n                <img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-partner-logo-medianet.svg\" class=\"attachment-full size-full\" alt=\"\" \/>            <\/a>\n                    <a href=\"\" class=\"partner\">\n                <img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-media-partner-logo-onlinehaendlernews.svg\" class=\"attachment-full size-full\" alt=\"\" \/>            <\/a>\n                    <a href=\"\" class=\"partner\">\n                <img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-media-partner-logo-wuv.svg\" class=\"attachment-full size-full\" alt=\"\" \/>            <\/a>\n                    <a href=\"\" class=\"partner\">\n                <img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-media-partner-logo-ecommerce-magazin.svg\" class=\"attachment-full size-full\" alt=\"\" \/>            <\/a>\n                <\/div>\n    <\/div>\n<\/section>\n\n<section         class=\"block-columns align-center no-margin padding-bottom\" style=\"background-image:url('');\" id=\"\"\n>\n\t\n\t<div class=\"container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"grid\" style=\"grid-template-columns:\trepeat( 1, 1fr)\">\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<p><a class=\"button invert\" href=\"mailto:event@zenloop.com\">Become a partner in 2021<\/a><a class=\"button invert\" href=\"#contact\">Newsletter<\/a><\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t<\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":16,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-936","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>CX1 powered by zenloop - Customer Experience Conference<\/title>\n<meta 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