


{"id":816,"date":"2022-02-14T15:29:38","date_gmt":"2022-02-14T15:29:38","guid":{"rendered":"https:\/\/cx1-conference.com\/en\/?page_id=816"},"modified":"2022-08-17T11:56:17","modified_gmt":"2022-08-17T11:56:17","slug":"cx1-2021","status":"publish","type":"page","link":"https:\/\/cx1-conference.com\/en\/cx1-2021\/","title":{"rendered":"CX1 2021"},"content":{"rendered":"<section         class=\"block-hero  no-margin no-padding\" style=\"background-image:url('');color:#ffffff\" id=\"\"\n>\n    <div class=\"hero-area\" style=\"background-image:url('https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2021-header-desktop.jpeg')\">\n        <div class=\"container hero-content\">\n\t\t\t<div class=\"\">\n\t\t\t\t<h1>CX1 WORLD CONFERENCE 2021<\/h1>\n<p>Customer Experience Champions Connected<br \/>\n21. &#8211; 24. September 2021, Online<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"hero-buttons\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"#contact\" class=\"button\" style=\"background:;color:\">Stay tuned<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n        <\/div>\n\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/chevron-down.svg\" alt=\"Next Section\" class=\"next-section\">\n    <\/div>\n<\/section>\n\n<section         class=\"block-columns align-center no-margin padding-both\" style=\"background-image:url('');\" id=\"\"\n>\n\t        <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\" style=\"top:px\">\n    \n\t<div class=\"container\">\n\t\t<h2 class=\"section-title\">ABOUT THE CX1 CONFERENCE<\/h2>\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"grid\" style=\"grid-template-columns:\trepeat( 1, 1fr)\">\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<p>The leading <strong>Customer Experience Conference<\/strong> in German-speaking countries is now in its third round \u2013 once again as an online event this year.<\/p>\n<p>After successful conferences in 2019 and 2020 as well as many special interest events in 2021, all CEOs, CMOs and Head of CRM of the digital industry can expect another unique event from <strong>September 21 to 24, 2021<\/strong>.<\/p>\n<p>Despite the spatial distance, this year\u2019s <strong>CX1 WORLD CONFERENCE<\/strong> once again brings together the leading CX Champions to share their expertise in <strong>customer experience<\/strong> and customer loyalty and focus on our virtual stage. Each of the four days of the conference focuses on different key topics with unique insights: Customer Intelligence, Continuous Innovations &amp; Customer Centricity , Retain at Scale and Brand Advocacy and International CX.<\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t<\/div>\n<\/section>\n\n<link rel=\"stylesheet\" type=\"text\/css\" href=\"\/\/cdn.jsdelivr.net\/npm\/slick-carousel@1.8.1\/slick\/slick.css\"\/>\n<script type=\"text\/javascript\" src=\"\/\/cdn.jsdelivr.net\/npm\/slick-carousel@1.8.1\/slick\/slick.min.js\"><\/script>\n\n<section         class=\"block-logo-slider  no-margin padding-bottom\" style=\"background-image:url('');\" id=\"\"\n>\n       <div class=\"container\">\n\t   <h3 class=\"align-center\">Experts from these companies are part of the CX1 WORLD 2021<\/h3>        <div class=\"logo-slider\">\n                            <div class=\"slide-logo\">\n                    <img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/idealo-cx1.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"160\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-fashion-id.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-fashion-id.jpeg 320w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-fashion-id-300x150.jpeg 300w\" sizes=\"auto, (max-width: 320px) 100vw, 320px\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-snocks.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-xxxl-lutz.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"160\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-lidl.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-lidl.jpeg 320w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-lidl-300x150.jpeg 300w\" sizes=\"auto, (max-width: 320px) 100vw, 320px\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-theplatformgroup.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-signa.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-trbo.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-zurich.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-valantic.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/01\/cx1-gold-partner-logo-zenloop-01.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"160\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-energy-speaker-logo-stadtenergie.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-energy-speaker-logo-stadtenergie.jpeg 320w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-energy-speaker-logo-stadtenergie-300x150.jpeg 300w\" sizes=\"auto, (max-width: 320px) 100vw, 320px\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/optilyz-01.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/parcellab-01.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-internetstores.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-nuri.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-solvemate.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-roadsurfer.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/01\/cx1-diamond-partner-logo-zendesk-2-01.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-die-post.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"160\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-vivaconagua.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-vivaconagua.jpeg 320w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-vivaconagua-300x150.jpeg 300w\" sizes=\"auto, (max-width: 320px) 100vw, 320px\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"160\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-zoom.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-zoom.jpeg 320w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-zoom-300x150.jpeg 300w\" sizes=\"auto, (max-width: 320px) 100vw, 320px\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-bloomreach.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-otto.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-miele.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-kadewe.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-creaholic.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/hellofresh-cx1.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-krombacher.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-lufthansa.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-Butlers.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-decathlon.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-jungluck.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-abtasty.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-scout24.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-contentsquare.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-dynamic-yield.svg\" class=\"attachment-full size-full\" alt=\"logo of dynamic yield\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-metromarkets.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"160\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-ottogroup.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-ottogroup.jpeg 320w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-ottogroup-300x150.jpeg 300w\" sizes=\"auto, (max-width: 320px) 100vw, 320px\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-dr-oetker.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"160\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-clark.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-clark.jpeg 320w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-clark-300x150.jpeg 300w\" sizes=\"auto, (max-width: 320px) 100vw, 320px\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-kaspersky.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"160\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-gominga.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-gominga.jpeg 320w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-gominga-300x150.jpeg 300w\" sizes=\"auto, (max-width: 320px) 100vw, 320px\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"160\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-vodafone.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-vodafone.jpeg 320w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-vodafone-300x150.jpeg 300w\" sizes=\"auto, (max-width: 320px) 100vw, 320px\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-delivery-hero.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-sbb-cff-ffs.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"160\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-flixbus.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-flixbus.jpeg 320w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-flixbus-300x150.jpeg 300w\" sizes=\"auto, (max-width: 320px) 100vw, 320px\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"160\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-a1.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-a1.jpeg 320w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-a1-300x150.jpeg 300w\" sizes=\"auto, (max-width: 320px) 100vw, 320px\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-8-returns.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"160\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-maison-baum.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-maison-baum.jpeg 320w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-maison-baum-300x150.jpeg 300w\" sizes=\"auto, (max-width: 320px) 100vw, 320px\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"160\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-mytheresa.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-mytheresa.jpeg 320w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-mytheresa-300x150.jpeg 300w\" sizes=\"auto, (max-width: 320px) 100vw, 320px\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-bain-and-company.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"160\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-sas.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-sas.jpeg 320w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-sas-300x150.jpeg 300w\" sizes=\"auto, (max-width: 320px) 100vw, 320px\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/logo-01.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"160\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-mediamarktsaturn.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-mediamarktsaturn.jpeg 320w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-mediamarktsaturn-300x150.jpeg 300w\" sizes=\"auto, (max-width: 320px) 100vw, 320px\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"160\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-toom.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-toom.jpeg 320w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-toom-300x150.jpeg 300w\" sizes=\"auto, (max-width: 320px) 100vw, 320px\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"160\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-regiondo.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-regiondo.jpeg 320w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-regiondo-300x150.jpeg 300w\" sizes=\"auto, (max-width: 320px) 100vw, 320px\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"160\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-triple-a.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-triple-a.jpeg 320w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-triple-a-300x150.jpeg 300w\" sizes=\"auto, (max-width: 320px) 100vw, 320px\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"160\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-koro.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-koro.jpeg 320w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-koro-300x150.jpeg 300w\" sizes=\"auto, (max-width: 320px) 100vw, 320px\" \/>                <\/div>\n                    <\/div>\n   <\/div>\n<\/section>\n\n<section         class=\"block-features half-grey-bg no-margin padding-bottom\" style=\"background-image:url('');\" id=\"\"\n>\n\t        <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-left.svg\" class=\"zig-zag-left-decoration decoration\" style=\"top:px\">\n    \t<div class=\"container\">\n\t\t<h3 class=\"align-center\">What to expect<\/h3>\t\t<div class=\"features-list\">\n\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"feature\" style=\"background-image:url(https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/01\/masterclass-desktop.png)\">\n\t\t\t\t\t<div class=\"feature-title\">Masterclasses<\/div>\n\t\t\t\t\t<div class=\"feature-description\">\n\t\t\t\t\t\t<h4>45 Minutes | Deep Dive<\/h4>\n<p>Detailed explanations and practical lessons on specific topics and subject areas in person and via live stream.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"feature\" style=\"background-image:url(https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/01\/masterclass-desktop.png)\">\n\t\t\t\t\t<div class=\"feature-title\">Keynotes<\/div>\n\t\t\t\t\t<div class=\"feature-description\">\n\t\t\t\t\t\t<h4>30 Minutes | Keynotes<\/h4>\n<p>Detailed insights and best practices based on real-life examples from CX experts in person and via live stream.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"feature\" style=\"background-image:url(https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/01\/networking-desktop.png)\">\n\t\t\t\t\t<div class=\"feature-title\">Networking<\/div>\n\t\t\t\t\t<div class=\"feature-description\">\n\t\t\t\t\t\t<h4>Digital Networking<\/h4>\n<p>1:1 matchmaking \u2013 network via video or chat.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"feature\" style=\"background-image:url(https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/01\/roundtables-desktop.png)\">\n\t\t\t\t\t<div class=\"feature-title\">Panel Discussion<\/div>\n\t\t\t\t\t<div class=\"feature-description\">\n\t\t\t\t\t\t<h4>45 Minutes | Panel<\/h4>\n<p>Sharing and learning in virtual channels.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n    \n<\/section>\n\n<section         class=\"block-agenda  no-margin no-padding\" style=\"background-color:#efefef;\" id=\"\"\n>\n\n<link rel=\"stylesheet\" type=\"text\/css\" href=\"\/\/cdn.jsdelivr.net\/npm\/slick-carousel@1.8.1\/slick\/slick.css\"\/>\n<script type=\"text\/javascript\" src=\"\/\/cdn.jsdelivr.net\/npm\/slick-carousel@1.8.1\/slick\/slick.min.js\"><\/script>\n\n    <div class=\"container\">\n                    <h2 class=\"section-title\">AGENDA<\/h2>\n            <p>Don\u2019t miss your personal highlights of the CX1 WORLD and check out our <a href=\"https:\/\/cx1-conference.com\/en\/agenda\/\">program<\/a> in advance!<\/p>\n        \t\t\n\t\t\n\t\t\n\t\t\t\t\n        <div class=\"agenda grid fade-out\" data-block=\"block_620a795887ed9\" data-post=\"816\">\n        \t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"time\" style=\"grid-row:span 1\">\n\t\t\t\t\t\t<div class=\"time-area\">\n\t\t\t\t\t\t<div>09:00<\/div>\n\t\t\t\t\t\t<div class=\"seperator\">&#8211;<\/div>\n\t\t\t\t\t\t<div>09:30<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t                \t\t\t\t\t\n\t\t\t\t\t<div class=\"agenda-slot \">\n\t\t\t\t\t\t<div class=\"agenda-slot-area\">\n\t\t\t\t\t\t\t<div class=\"tags\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"tag\">Keynote<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"tag\">Digital Consumer Services<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"title\">More than just the best price: from customer insights to valuable product adjustments at idealo<\/div>\n\t\t\t\t\t\t\t<div class=\"speaker\">Miriam von Straelen, Chief Customer Officer, idealo<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\n\t\t\t        \t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"time\" style=\"grid-row:span 1\">\n\t\t\t\t\t\t<div class=\"time-area\">\n\t\t\t\t\t\t<div>09:30<\/div>\n\t\t\t\t\t\t<div class=\"seperator\">&#8211;<\/div>\n\t\t\t\t\t\t<div>10:00<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t                \t\t\t\t\t\n\t\t\t\t\t<div class=\"agenda-slot \">\n\t\t\t\t\t\t<div class=\"agenda-slot-area\">\n\t\t\t\t\t\t\t<div class=\"tags\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"tag\">Keynote<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"tag\">Apparel Retail<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"title\">Branding rethought: What has changed at SNOCKS with the introduction of zenloop<\/div>\n\t\t\t\t\t\t\t<div class=\"speaker\">Johannes Kliesch, Founder, SNOCKS<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\n\t\t\t        \t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"time\" style=\"grid-row:span 1\">\n\t\t\t\t\t\t<div class=\"time-area\">\n\t\t\t\t\t\t<div>10:00<\/div>\n\t\t\t\t\t\t<div class=\"seperator\">&#8211;<\/div>\n\t\t\t\t\t\t<div>10:30<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t                \t\t\t\t\t\n\t\t\t\t\t<div class=\"agenda-slot \">\n\t\t\t\t\t\t<div class=\"agenda-slot-area\">\n\t\t\t\t\t\t\t<div class=\"tags\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"tag\">Keynote<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"tag\">Utilities<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"title\">#EarnCustomerLoyalty \u2013 Create customer centricity<\/div>\n\t\t\t\t\t\t\t<div class=\"speaker\">Muhdi Moussa, Head of Sales &amp; Marketing, Stadtenergie<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\n\t\t\t                <\/div>\n    <\/div>\n<\/section>\n\n<section         class=\"block-columns align-center padding-bottom no-margin small-padding-top\" style=\"background-color:#efefef;\" id=\"\"\n>\n\t        <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/arrow-left.svg\" class=\"arrow-left-decoration decoration\" style=\"top:60px\">\n    \n\t<div class=\"container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"grid\" style=\"grid-template-columns:\trepeat( 1, 1fr)\">\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<p><a href=\"\/cx1-2021\/agenda\" class=\"button invert grey\">To the agenda<\/a><\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t<\/div>\n<\/section>\n\n<section         class=\"block-columns align-center no-margin padding-both\" style=\"background-image:url('');\" id=\"\"\n>\n\t        <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/arrow-left.svg\" class=\"arrow-left-decoration decoration\" style=\"top:px\">\n             <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-right.svg\" class=\"dots-right-decoration decoration\" style=\"top:px\">\n    \n\t<div class=\"container\">\n\t\t<h2 class=\"section-title\">FEATURED SPEAKERS<\/h2>\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"grid\" style=\"grid-template-columns:\trepeat( 1, 1fr)\">\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<p>This year again we have planned a top-class program. We are still working on it, but you will soon find all the speakers here. You can also apply by yourself as a speaker!<\/p>\n<p><a class=\"button invert\" href=\"#speaker-application\">Speaker application<\/a><\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t<\/div>\n<\/section>\n\n<section         class=\"block-speakers  no-margin no-padding\" style=\"background-image:url('');\" id=\"\"\n>\n\t         <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/arrow-right.svg\" class=\"arrow-right-decoration decoration\" style=\"top:500px\">\n        <div class=\"container\">\n\t\t\t\t\t\t<div class=\"speakers \">\n\t\t\t<div class=\"speakers-row\"> \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker \">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2021-speaker-image-xxxl-lutz-christina-boechheimer.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2021-speaker-image-xxxl-lutz-christina-boechheimer.jpeg 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2021-speaker-image-xxxl-lutz-christina-boechheimer-255x300.jpeg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Christina B\u00f6chheimer<\/h4>\n\t\t\t\t\t<div class=\"role\">Area Lead Customer Experience<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-xxxl-lutz.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2021-speaker-image-xxxl-lutz-christina-boechheimer.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2021-speaker-image-xxxl-lutz-christina-boechheimer.jpeg 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2021-speaker-image-xxxl-lutz-christina-boechheimer-255x300.jpeg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-xxxl-lutz.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Christina B\u00f6chheimer<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">Area Lead Customer Experience<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p>Christina heads Customer Experience at the XXXLutz Group, one of the world\u2019s leading furniture retailers. She and her team are working on the design of customer-centric and cross-channel processes that place a clear focus on end-to-end experiences and customer satisfaction. This is based on intensive customer research, which makes it possible to understand the customer\u2019s needs and inhibition thresholds along the entire journey. Before joining XXXLutz, Christina B\u00f6chheimer worked in leading positions in the agency and service sector with a focus on strategic and customer-oriented consulting for a wide range of industries and companies.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Keynote:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p><strong>How to overcome stumbling blocks on the way to omnichannel Experience in furniture purchase<\/strong><br \/>What does customer centricity mean for furniture purchases? This question is addressed by Christina B\u00f6chheimer, Area Lead Customer Experience at XXXL Group, in her session at CX1 WORLD. She talks about the biggest hurdles on the road to a customer-centric organization, the solutions the CX team of the XXXL Group has encountered and the vision it pursues in terms of customer experience.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker \">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2021-speaker-image-lufthansa-heike-birlenbach.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2021-speaker-image-lufthansa-heike-birlenbach.jpeg 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2021-speaker-image-lufthansa-heike-birlenbach-255x300.jpeg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Heike Birlenbach<\/h4>\n\t\t\t\t\t<div class=\"role\">Senior Vice President Customer Experience<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-lufthansa.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2021-speaker-image-lufthansa-heike-birlenbach.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2021-speaker-image-lufthansa-heike-birlenbach.jpeg 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2021-speaker-image-lufthansa-heike-birlenbach-255x300.jpeg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-lufthansa.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Heike Birlenbach<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">Senior Vice President Customer Experience<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p>Effective 1 January 2021 the Lufthansa Group has appointed Heike Birlenbach as Senior Vice President Customer Experience. In that context she is acting as the top customer ambassador within Lufthansa Group designing and being responsible for the overall customer experience. This includes Customer Strategy, Experience Design, Customer Servicing and Digital Interaction, moreover all product developments such as aircraft cabin or lounges worldwide. She leads a team of over 2500 employees around the globe. Before her move to Customer Experience Heike acted as SVP responsible for worldwide sales for Lufthansa, Swiss, Austrian, Brussels Airlines and partly Eurowings with a total of 2000 employees on all continents around the world. In addition she was Chief Commercial Officer of Lufthansa Airline. Heike Birlenbach started her career with Lufthansa in 1990 and held a variety of Management positions in commercial, customer and operations roles in London, Amsterdam, Milan, Munich and at Lufthansa headquarters in Frankfurt. She holds a Master of Management from McGill University in Montreal, Canada.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Keynote:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p><b>Customer Experience at the Lufthansa Group: Learning to respond to customer needs at short notice<\/b><br \/>\nOne industry that has been hit particularly hard by the pandemic is aviation. In Germany, around 31.3 million people took off in 2020, compared to 124.4 million in the previous year &#8211; meaning that the number of passengers carried fell by 75 %. In her session, Heike Birlenbach, Senior Vice President Customer Experience at Lufthansa, gives a general overview of how the Lufthansa Group approaches the topic of customer experience and how the company has adapted its processes to respond to the short-term changes in customer needs in times of Corona. She reports on how the Lufthansa Group works with customer journeys, what the development of different personas looked like in order to better map different customer needs, and how the company has conducted so-called customer co-creation labs in order to develop new products and services together with customers.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker \">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2021-speaker-image-kadewe-andre-maeder.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2021-speaker-image-kadewe-andre-maeder.jpeg 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2021-speaker-image-kadewe-andre-maeder-255x300.jpeg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Andr\u00e9 Maeder<\/h4>\n\t\t\t\t\t<div class=\"role\">Chief Executive Officer<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-kadewe.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2021-speaker-image-kadewe-andre-maeder.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2021-speaker-image-kadewe-andre-maeder.jpeg 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2021-speaker-image-kadewe-andre-maeder-255x300.jpeg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-kadewe.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Andr\u00e9 Maeder<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">Chief Executive Officer<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p><b>Profile<\/b><\/p>\n<ul>\n<li>40 years of professional experience in premium retail<\/li>\n<li>25 years as a member of the board of directors in globally active and listed companies<\/li>\n<li>Employee responsibility &lt;1. 000<\/li>\n<li>Sales &amp; Budget Responsibility: \u20ac 500 million to \u20ac 2 billion<\/li>\n<\/ul>\n<p>Core competences:<\/p>\n<ul>\n<li>Global brand management with wholesale and retail activities<\/li>\n<li>Management of retail chains and department store groups<\/li>\n<li>Development and implementation of new business concepts<\/li>\n<li>Refurbishment of Department Stores and Development new flagship stores<\/li>\n<\/ul>\n<p><b>Executive Experience<\/b><\/p>\n<ul>\n<li>The KaDeWe Group, Berlin, Germany (2014 \u2013 today)<\/li>\n<li>Karstadt Warenhaus GmbH, Germany (2012 \u2013 2013)<\/li>\n<li>Charles V\u00f6gele Group, Switzerland (2009 \u2013 2011)<\/li>\n<li>Hugo Boss AG, Germany (2004 \u2013 2008)<\/li>\n<li>S. Oliver Group, Germany (2002 \u2013 2003)<\/li>\n<li>Harrods Ltd, Knightsbridge, London, UK (1995 \u2013 2001)<\/li>\n<\/ul>\n<p><b>Supervisory bodies<\/b><\/p>\n<ul>\n<li>IGDS &#8211; Intercontinental Group of Department Stores (2018 \u2013 today)<\/li>\n<li>Magazine zum Globus AG, Switzerland (2020 \u2013 today)<\/li>\n<li>Zino Davidoff Trading AG, Switzerland (2013 \u2013 today)<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Keynote:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p><b>The Future of Department Stores<\/b><br \/>\nIn times when customer requirements are in a constant state of change, companies need to establish a customer-focused strategy in order to remain competitive in the long term, says Andr\u00e9 Maeder, CEO of the KaDeWe Group. In his session at CX1 WORLD CONFERENCE, he discusses how KaDeWe is pursuing this approach by offering customers the KaDeWe experience both online and offline and transforming itself into a lifestyle store to build the future of retail.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker \">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2021-speaker-image-vivaconagua-carolin-stu\u0308demann.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2021-speaker-image-vivaconagua-carolin-stu\u0308demann.jpeg 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2021-speaker-image-vivaconagua-carolin-stu\u0308demann-255x300.jpeg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Carolin St\u00fcdemann<\/h4>\n\t\t\t\t\t<div class=\"role\">Executive Board<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"160\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-vivaconagua.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-vivaconagua.jpeg 320w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-vivaconagua-300x150.jpeg 300w\" sizes=\"auto, (max-width: 320px) 100vw, 320px\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2021-speaker-image-vivaconagua-carolin-stu\u0308demann.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2021-speaker-image-vivaconagua-carolin-stu\u0308demann.jpeg 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2021-speaker-image-vivaconagua-carolin-stu\u0308demann-255x300.jpeg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"160\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-vivaconagua.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-vivaconagua.jpeg 320w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-vivaconagua-300x150.jpeg 300w\" sizes=\"auto, (max-width: 320px) 100vw, 320px\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Carolin St\u00fcdemann<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">Executive Board<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p>Caro has been the Executive Director of the non-profit association Viva con Agua de Sankt Pauli e.V. for 3 years. The association is an international network of people and organisations working for clean drinking water and social transformation. The Viva con Agua trademark: Unconventional, explorative work and a logic of thought and action that enables agile working. Together with our partner networks, we succeed in setting new accents across sectors. These often leads to positive transformation: A bottled water that calls on people to drink tap water or a football stadium as an art gallery &#8211; and economically successful. After her studies, Caro already managed a facility in inpatient youth welfare in Dithmarschen for 4 years at the age of 24. After a short detour into management consultancy, she has been working for Viva con Agua de Sankt Pauli e.V. since September 2018.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Keynote:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p><b>Social business as the model of the future? &#8211; This is how social business models can be successful<\/b><br \/>\nDue to the major social issues of our time &#8211; first and foremost climate change &#8211; social business models are more in demand than ever before. Probably one of the best-known German organisations working in this field is Viva con Agua. In her session at the CX1 WORLD CONFERENCE, Carolin St\u00fcdemann, Executive Director at Viva con Agua, will provide insight into what exactly social business models can look like, why we need them from a social perspective and how they can be successful. She reports on concrete practical examples from the Viva con Agua cosmos and also explains how economic levers for sustainability can be used.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div><div class=\"speakers-row\">\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker \">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2021-speaker-image-zoom-peer-stemmler.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2021-speaker-image-zoom-peer-stemmler.jpeg 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2021-speaker-image-zoom-peer-stemmler-255x300.jpeg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Peer Stemmler<\/h4>\n\t\t\t\t\t<div class=\"role\">Head of DACH<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"160\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-zoom.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-zoom.jpeg 320w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-zoom-300x150.jpeg 300w\" sizes=\"auto, (max-width: 320px) 100vw, 320px\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2021-speaker-image-zoom-peer-stemmler.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2021-speaker-image-zoom-peer-stemmler.jpeg 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2021-speaker-image-zoom-peer-stemmler-255x300.jpeg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"160\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-zoom.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-zoom.jpeg 320w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-zoom-300x150.jpeg 300w\" sizes=\"auto, (max-width: 320px) 100vw, 320px\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Peer Stemmler<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">Head of DACH<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p>Peer is a global leader with more than 20 years of experience in the video communications, software and consulting industries, including extensive knowledge of software-as-a-service. He is known for innovative, highly successful sales and go-to-market strategies. Under his leadership, team members grow and develop to their full potential. As Head of DACH at Zoom Video Communications, Peer is responsible for the business in Germany, Austria and Switzerland. Previously, Peer was Managing Director of Webex in Germany since 2003. The company was acquired by Cisco Systems in 2007. At the time, Eric Yuan, now Zoom&#8217;s CEO, was vice president of engineering at Webex. Yuan founded Zoom in 2011, and Zoom went public in 2019.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Keynote:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p><b>Zoom &#8211; looking to the future<\/b><br \/>Zoom has shown that you can do everything practically from anywhere. The complexity of working remotely has been a challenge for all of us and what we have done with it is really something to be proud of. Our clients have built trust remotely, recruited staff globally and successfully launched products. The most exciting development has been that we see significant leaps in productivity when we allow our teams more flexibility and autonomy.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker \">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2021-speaker-image-otto-dr-sebastian-walter.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2021-speaker-image-otto-dr-sebastian-walter.jpeg 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2021-speaker-image-otto-dr-sebastian-walter-255x300.jpeg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Dr. Sebastian Walter<\/h4>\n\t\t\t\t\t<div class=\"role\">VP Digital and Consulting<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-otto.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2021-speaker-image-otto-dr-sebastian-walter.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2021-speaker-image-otto-dr-sebastian-walter.jpeg 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2021-speaker-image-otto-dr-sebastian-walter-255x300.jpeg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-otto.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Dr. Sebastian Walter<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">VP Digital and Consulting<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p>From October 1, 2020, Sebastian Walter will be responsible for the newly created &#8220;Digital and Consulting&#8221; division as Vice President and will report directly to Sebastian Klauke, Group Executive Board Member for E-Commerce, Technology, Business Intelligence and Corporate Ventures. The merger of the &#8220;Digital Excellence&#8221; (EC-DX) and &#8220;Otto Group Consulting&#8221; (VV-OC) divisions is intended to strengthen the holding company&#8217;s consulting function in order to better meet the challenges of digital transformation in the future. The 45-year-old lawyer has more than 15 years of professional experience in consulting and industry &#8211; most recently as Expert Vice President and Head of Digital Solutions at the strategic management consultancy Bain &amp; Company in Berlin and previously in sales and marketing management at Unilever and Olympus Optical. As an expert in the consumer goods, healthcare and retail industries, he has helped clients find and implement digital solutions to, for example, improve the customer experience, optimize internal efficiency or develop new business areas. He has supported design thinking, user analysis, and the creation and optimization of prototypes and digital products such as apps, data-driven management systems, and omnichannel customer journeys.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Keynote:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p><b>&#8220;Hey OTTO, talk to me&#8221; &#8211; Dos and Dont&#8217;s of a chatbot-supported CX in customer service<\/b><br \/>Chatbots in customer care are polarising. Ideally, they help solve customer concerns in a fraction of a second. customer concerns in a fraction of a second, but if implemented poorly, they can also customers. Sebastian and Daniel share their experiences from the development and and implementation of a holistic chatbot strategy for the Otto Group. but also how a high level of customer acceptance can be achieved.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker \">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2021-speaker-image-miele-gregor-czempiel.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2021-speaker-image-miele-gregor-czempiel.jpeg 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2021-speaker-image-miele-gregor-czempiel-255x300.jpeg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Gregor Czempiel<\/h4>\n\t\t\t\t\t<div class=\"role\">Vice President Customer Experience Int.<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-miele.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2021-speaker-image-miele-gregor-czempiel.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2021-speaker-image-miele-gregor-czempiel.jpeg 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2021-speaker-image-miele-gregor-czempiel-255x300.jpeg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-miele.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Gregor Czempiel<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">Vice President Customer Experience Int.<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p>As Vice President Customer Experience Int. Gregor is responsible for Customer Experience, Customer Data Strategy, CRM and Customer Insights and Research at Miele. In this function, the interests of customers are perceived centrally across functions and transported to the various divisions. True to Miele&#8217;s motto &#8220;Always Better,&#8221; we consistently align all our activities with the needs and wishes of our customers. Before joining Miele, Gregor managed the European Amazon business at Canon and worked for various other international companies in the FMCG environment.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Masterclass:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p><b>CX meets IoT: How product usage data along the customer journey leads to higher customer loyalty and more revenue<\/b><br \/>Understanding the role of product usage data along the customer journey and then using it skilfully offers great potential to sustainably strengthen the customer experience and increase customer loyalty. In their session, valantic CEO Nils Weber and Gregor Czempiel, Vice President Customer Experience International at Miele, will show how a D2C communication approach based on product usage data generates real added customer value and how an IoT and marketing technology architecture for integrating the product and customer lifecycle can look in practice.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker \">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2021-speaker-image-scout24-fabian-frank.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2021-speaker-image-scout24-fabian-frank.jpeg 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2021-speaker-image-scout24-fabian-frank-255x300.jpeg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Fabian Frank<\/h4>\n\t\t\t\t\t<div class=\"role\">Digital Marketing and Brand Management Leader<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-scout24.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2021-speaker-image-scout24-fabian-frank.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2021-speaker-image-scout24-fabian-frank.jpeg 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-2021-speaker-image-scout24-fabian-frank-255x300.jpeg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-scout24.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Fabian Frank<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">Digital Marketing and Brand Management Leader<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p>Fabian is a digital marketing and brand management leader with long-standing experience at both C-suite and Board-level. His career has seen him at the forefront of innovation in the digital marketing space, heading up the marketing functions of leading online companies spanning industries including telcos, tech and travel. Prior to joining Scout24 Schweiz AG as Chief Marketing Officer, he was Head of Online Marketing &amp; Social Media at Swisscom, where his responsibilities also included the online marketing activities of their sub-brands Wingo and SimplyMobile. Other former roles included Head of eMarketing at Kuoni Travel Group and Director Online Marketing &amp; Sales at UPC Broadband The ability to thrive in complex environments, his experience, creativity and problem-solving skills put Fabian at the very top of his profession. He is currently responsible for the marketing activities across all Scout24 brands (AutoScout24, ImmoScout24, FinanceScout24, MotoScout24 and anibis.ch). He presently lives in Aarau and has two children.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Keynote:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p><b>Room to improve: Why leanback communication deserves a different customer experience<\/b><br \/>\nIn his session at the CX1 WORLD CONFERENCE, Fabian Frank, CMO of Scout24 Switzerland, demonstrates why leanback communication channels deserve a consistently different customer experience. He reports on practical examples and his own learnings that the CX team of Scout24 Switzerland has made.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n    <\/div>\n<\/section>\n\n<section         class=\"block-columns align-center no-margin small-padding-top\" style=\"background-image:url('');\" id=\"\"\n>\n\t\n\t<div class=\"container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"grid\" style=\"grid-template-columns:\trepeat( 1, 1fr)\">\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<p><a class=\"button invert\" href=\"\/cx1-2021\/speakers\">Other speakers<\/a><\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t<\/div>\n<\/section>\n\n<section         class=\"block-columns align-center no-margin padding-top\" style=\"background-image:url('');\" id=\"\"\n>\n\t        <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/arrow-left.svg\" class=\"arrow-left-decoration decoration\" style=\"top:-50px\">\n    \n\t<div class=\"container\">\n\t\t<h2 class=\"section-title\">THEMATIC DIVISION<\/h2>\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"grid\" style=\"grid-template-columns:\trepeat( 1, 1fr)\">\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<p>Despite being physically distanced from each other, this year\u2019s <strong>CX1 WORLD CONFERENCE<\/strong> once again aims to connect the leading customer experience champions and, at the same time, deliver state-of-the-art insights from the sharpest minds of the industry. Each of the <strong>four conference days<\/strong> is oriented around different focus topics with unique learnings:<\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t<\/div>\n<\/section>\n\n<section         class=\"block-days  no-margin small-padding-top\" style=\"background-image:url('');\" id=\"\"\n>\n\t\t<div class=\"container\">\n\t\t\n\t\t<div class=\"days desktop\">\n\t\t\t\t\t<div class=\"day six columns\">\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"502\" height=\"307\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/ac1aa87a11b44949956f3491cd4eab430fce866a-image-customer-intelligence.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/ac1aa87a11b44949956f3491cd4eab430fce866a-image-customer-intelligence.jpeg 502w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/ac1aa87a11b44949956f3491cd4eab430fce866a-image-customer-intelligence-300x183.jpeg 300w\" sizes=\"auto, (max-width: 502px) 100vw, 502px\" \/>\t\t\t\t<div class=\"day-overlay\">\n\t\t\t\t\t<div class=\"sub-title\">Day 1<\/div>\n\t\t\t\t\t<h3>Customer Intelligence<\/h3>\n\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t<p>On the first day, everything revolves around the topic of Customer Intelligence. Questions that will be discussed on this day are, for example, how customer surveys should be set up, at which touchpoint this makes sense for different industries and which survey methodologies are particularly relevant.<\/p>\n<ul>\n<li>Setting up the right customer surveys to collect valuable feedback at relevant touch points along the customer journey<\/li>\n<li>Guide to which survey methodology is useful in which scenario in order to receive actionable results<\/li>\n<\/ul>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<div class=\"day six columns\">\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"502\" height=\"307\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/09ef8dc6b8d22b73ef9f1b6427a0d11a87a7bb97-image-continuous-innovation.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/09ef8dc6b8d22b73ef9f1b6427a0d11a87a7bb97-image-continuous-innovation.jpeg 502w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/09ef8dc6b8d22b73ef9f1b6427a0d11a87a7bb97-image-continuous-innovation-300x183.jpeg 300w\" sizes=\"auto, (max-width: 502px) 100vw, 502px\" \/>\t\t\t\t<div class=\"day-overlay\">\n\t\t\t\t\t<div class=\"sub-title\">Day 2<\/div>\n\t\t\t\t\t<h3>Continuous Innovations &amp; Customer Centricity <\/h3>\n\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t<p>On the\u00a0<strong>second day<\/strong>, we will dive deeper into the analysis of the collected feedback by putting the focus on\u00a0<strong>Continuous Innovation<\/strong>. We will also put an emphasis on the area of\u00a0<strong>Customer Centricity<\/strong>, where we will discuss how insights from feedback analysis can be made visible in different relevant departments of an organization.<\/p>\n<ul>\n<li><strong>Continuous Innovations:\u00a0<\/strong>Analyzing the collected customer feedback to learn about churn and loyalty drivers and deriving concrete measures from it to<\/li>\n<li><strong>Customer Centricity:\u00a0<\/strong>Carrying the voice of the customer into the entire organization and making it visible to all relevant internal stakeholders<\/li>\n<\/ul>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<div class=\"day six columns\">\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"502\" height=\"307\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/1a3480d658c42cc93d32f10e5f4b23ff353a7557-image-retain-at-scale.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/1a3480d658c42cc93d32f10e5f4b23ff353a7557-image-retain-at-scale.jpeg 502w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/1a3480d658c42cc93d32f10e5f4b23ff353a7557-image-retain-at-scale-300x183.jpeg 300w\" sizes=\"auto, (max-width: 502px) 100vw, 502px\" \/>\t\t\t\t<div class=\"day-overlay\">\n\t\t\t\t\t<div class=\"sub-title\">Day 3<\/div>\n\t\t\t\t\t<h3>Retain at Scale and Brand Advocacy<\/h3>\n\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t<p>The <strong>third day<\/strong> of the conference will provide a platform to discuss how customer feedback can be leveraged to <strong>retain customers at scale<\/strong>. Furthermore, we will discuss best practices of how to engage satisfied customers in <strong>Brand Advocacy<\/strong>.<\/p>\n<ul>\n<li><strong>Retain at Scale<\/strong>: Winning back dissatisfied customers efficiently and ultra fast by leveraging personalized win back strategies<\/li>\n<li><strong>Brand Advocacy<\/strong>: Turning satisfied customers into brand advocates and leveraging them for upselling or cross-selling campaigns<\/li>\n<\/ul>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<div class=\"day six columns\">\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"502\" height=\"307\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/2f2acdf2b079583dbc460cf96ba0c31bb9860ea6-image-international-cx.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/2f2acdf2b079583dbc460cf96ba0c31bb9860ea6-image-international-cx.jpeg 502w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/2f2acdf2b079583dbc460cf96ba0c31bb9860ea6-image-international-cx-300x183.jpeg 300w\" sizes=\"auto, (max-width: 502px) 100vw, 502px\" \/>\t\t\t\t<div class=\"day-overlay\">\n\t\t\t\t\t<div class=\"sub-title\">Day 4<\/div>\n\t\t\t\t\t<h3>International CX<\/h3>\n\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t<p>On the <strong>fourth and last day<\/strong>, we will focus on <strong>International CX<\/strong>. Here we will discuss how the roll-out of CX strategies can differ in different markets and what companies need to consider.<\/p>\n<ul>\n<li>Best practices for rolling out CX strategies in different markets<\/li>\n<li>Local market characteristics companies should be aware of and address<\/li>\n<\/ul>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n\t\t<div class=\"days mobile\">\n\t\t\t\t\t<div class=\"day accordion\">\n\t\t\t\t<div class=\"sub-title\">Day 1<\/div>\n\t\t\t\t<div class=\"content\">\n\t\t\t\t\t<h3>Customer Intelligence<\/h3>\n\t\t\t\t\t<p>On the first day, everything revolves around the topic of Customer Intelligence. Questions that will be discussed on this day are, for example, how customer surveys should be set up, at which touchpoint this makes sense for different industries and which survey methodologies are particularly relevant.<\/p>\n<ul>\n<li>Setting up the right customer surveys to collect valuable feedback at relevant touch points along the customer journey<\/li>\n<li>Guide to which survey methodology is useful in which scenario in order to receive actionable results<\/li>\n<\/ul>\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"502\" height=\"307\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/ac1aa87a11b44949956f3491cd4eab430fce866a-image-customer-intelligence.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/ac1aa87a11b44949956f3491cd4eab430fce866a-image-customer-intelligence.jpeg 502w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/ac1aa87a11b44949956f3491cd4eab430fce866a-image-customer-intelligence-300x183.jpeg 300w\" sizes=\"auto, (max-width: 502px) 100vw, 502px\" \/>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<div class=\"day accordion\">\n\t\t\t\t<div class=\"sub-title\">Day 2<\/div>\n\t\t\t\t<div class=\"content\">\n\t\t\t\t\t<h3>Continuous Innovations &amp; Customer Centricity <\/h3>\n\t\t\t\t\t<p>On the\u00a0<strong>second day<\/strong>, we will dive deeper into the analysis of the collected feedback by putting the focus on\u00a0<strong>Continuous Innovation<\/strong>. We will also put an emphasis on the area of\u00a0<strong>Customer Centricity<\/strong>, where we will discuss how insights from feedback analysis can be made visible in different relevant departments of an organization.<\/p>\n<ul>\n<li><strong>Continuous Innovations:\u00a0<\/strong>Analyzing the collected customer feedback to learn about churn and loyalty drivers and deriving concrete measures from it to<\/li>\n<li><strong>Customer Centricity:\u00a0<\/strong>Carrying the voice of the customer into the entire organization and making it visible to all relevant internal stakeholders<\/li>\n<\/ul>\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"502\" height=\"307\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/09ef8dc6b8d22b73ef9f1b6427a0d11a87a7bb97-image-continuous-innovation.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/09ef8dc6b8d22b73ef9f1b6427a0d11a87a7bb97-image-continuous-innovation.jpeg 502w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/09ef8dc6b8d22b73ef9f1b6427a0d11a87a7bb97-image-continuous-innovation-300x183.jpeg 300w\" sizes=\"auto, (max-width: 502px) 100vw, 502px\" \/>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<div class=\"day accordion\">\n\t\t\t\t<div class=\"sub-title\">Day 3<\/div>\n\t\t\t\t<div class=\"content\">\n\t\t\t\t\t<h3>Retain at Scale and Brand Advocacy<\/h3>\n\t\t\t\t\t<p>The <strong>third day<\/strong> of the conference will provide a platform to discuss how customer feedback can be leveraged to <strong>retain customers at scale<\/strong>. Furthermore, we will discuss best practices of how to engage satisfied customers in <strong>Brand Advocacy<\/strong>.<\/p>\n<ul>\n<li><strong>Retain at Scale<\/strong>: Winning back dissatisfied customers efficiently and ultra fast by leveraging personalized win back strategies<\/li>\n<li><strong>Brand Advocacy<\/strong>: Turning satisfied customers into brand advocates and leveraging them for upselling or cross-selling campaigns<\/li>\n<\/ul>\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"502\" height=\"307\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/1a3480d658c42cc93d32f10e5f4b23ff353a7557-image-retain-at-scale.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/1a3480d658c42cc93d32f10e5f4b23ff353a7557-image-retain-at-scale.jpeg 502w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/1a3480d658c42cc93d32f10e5f4b23ff353a7557-image-retain-at-scale-300x183.jpeg 300w\" sizes=\"auto, (max-width: 502px) 100vw, 502px\" \/>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<div class=\"day accordion\">\n\t\t\t\t<div class=\"sub-title\">Day 4<\/div>\n\t\t\t\t<div class=\"content\">\n\t\t\t\t\t<h3>International CX<\/h3>\n\t\t\t\t\t<p>On the <strong>fourth and last day<\/strong>, we will focus on <strong>International CX<\/strong>. Here we will discuss how the roll-out of CX strategies can differ in different markets and what companies need to consider.<\/p>\n<ul>\n<li>Best practices for rolling out CX strategies in different markets<\/li>\n<li>Local market characteristics companies should be aware of and address<\/li>\n<\/ul>\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"502\" height=\"307\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/2f2acdf2b079583dbc460cf96ba0c31bb9860ea6-image-international-cx.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/2f2acdf2b079583dbc460cf96ba0c31bb9860ea6-image-international-cx.jpeg 502w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/2f2acdf2b079583dbc460cf96ba0c31bb9860ea6-image-international-cx-300x183.jpeg 300w\" sizes=\"auto, (max-width: 502px) 100vw, 502px\" \/>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n\t<\/div>\n<\/section>\n\n<section         class=\"block-columns align-center no-margin padding-both\" style=\"background-image:url('');\" id=\"\"\n>\n\t         <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\" style=\"top:300px\">\n    \n\t<div class=\"container\">\n\t\t<h2 class=\"section-title\">The CX1 WORLD 2019 &amp; 2020<\/h2>\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"grid\" style=\"grid-template-columns:\trepeat( 1, 1fr)\">\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<p>We would like to thank our partners, participants and of course the speakers who shared their knowledge at CX1 WORLD 2019 and 2020 and made these days unforgettable. For all those who want to review past events and take a look at the upcoming CX1 WORLD 2021, here are some impressions:<\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t<\/div>\n<\/section>\n\n<link rel=\"stylesheet\" type=\"text\/css\" href=\"\/\/cdn.jsdelivr.net\/npm\/slick-carousel@1.8.1\/slick\/slick.css\"\/>\n<script type=\"text\/javascript\" src=\"\/\/cdn.jsdelivr.net\/npm\/slick-carousel@1.8.1\/slick\/slick.min.js\"><\/script>\n\n<section         class=\"block-image-table  no-margin no-padding\" style=\"background-image:url('');\" id=\"\"\n>\n        \t   <div class=\"image-table table\">\n               <div class=\"table-cell\" style=\"background-image:url('https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/01\/cx1-image-slider-2.jpeg');padding-top:25vw\"><\/div>\n                <div class=\"table-cell\" style=\"background-image:url('https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/Recap-2.jpeg');padding-top:25vw\"><\/div>\n                <div class=\"table-cell\" style=\"background-image:url('https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/Recap-3.jpeg');padding-top:25vw\"><\/div>\n           <\/div>\n<\/section>\n\n<section         class=\"block-columns align-center no-margin small-padding-top\" style=\"background-image:url('');\" id=\"\"\n>\n\t\n\t<div class=\"container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"grid\" style=\"grid-template-columns:\trepeat( 1, 1fr)\">\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<p><a class=\"button\" href=\"\/en\/cx1-2020\">Find out more<\/a><\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t<\/div>\n<\/section>\n\n<section         class=\"block-columns align-center no-margin padding-top\" style=\"background-image:url('');\" id=\"\"\n>\n\t\n\t<div class=\"container\">\n\t\t<h2 class=\"section-title\">OUR PARTNERS<\/h2>\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"grid\" style=\"grid-template-columns:\trepeat( 1, 1fr)\">\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<p>Would you like to be part of the CX1 WORLD 2021? Then contact us at event@zenloop.com.<\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t<\/div>\n<\/section>\n\n<section         class=\"block-partners  no-margin small-padding-both\" style=\"background-image:url('');\" id=\"\"\n>\n\t    <div class=\"container\">\n                    <h3>Diamond Partners<\/h3>\n                <div class=\"partners\">\n                    <a href=\"\" class=\"partner\">\n                <img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/01\/cx1-diamond-partner-logo-zendesk-2-01.svg\" class=\"attachment-full size-full\" alt=\"\" \/>            <\/a>\n                <\/div>\n    <\/div>\n<\/section>\n\n<section         class=\"block-partners  no-margin small-padding-bottom\" style=\"background-image:url('');\" id=\"\"\n>\n\t    <div class=\"container\">\n                    <h3>Gold Partners<\/h3>\n                <div class=\"partners\">\n                    <a href=\"\" class=\"partner\">\n                <img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/01\/cx1-gold-partner-logo-zenloop-01.svg\" class=\"attachment-full size-full\" alt=\"\" \/>            <\/a>\n                    <a href=\"\" class=\"partner\">\n                <img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-bloomreach.svg\" class=\"attachment-full size-full\" alt=\"\" \/>            <\/a>\n                    <a href=\"\" class=\"partner\">\n                <img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-valantic.svg\" class=\"attachment-full size-full\" alt=\"\" \/>            <\/a>\n                <\/div>\n    <\/div>\n<\/section>\n\n<section         class=\"block-partners  no-margin small-padding-bottom\" style=\"background-image:url('');\" id=\"\"\n>\n\t    <div class=\"container\">\n                <div class=\"partners\">\n                    <a href=\"\" class=\"partner\">\n                <img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-dynamic-yield.svg\" class=\"attachment-full size-full\" alt=\"logo of dynamic yield\" \/>            <\/a>\n                    <a href=\"\" class=\"partner\">\n                <img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-solvemate.svg\" class=\"attachment-full size-full\" alt=\"\" \/>            <\/a>\n                <\/div>\n    <\/div>\n<\/section>\n\n<section         class=\"block-partners  no-margin small-padding-bottom\" style=\"background-image:url('');\" id=\"\"\n>\n\t    <div class=\"container\">\n                    <h3>Silver Partners<\/h3>\n                <div class=\"partners\">\n                    <a href=\"\" class=\"partner\">\n                <img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/parcellab-01.svg\" class=\"attachment-full size-full\" alt=\"\" \/>            <\/a>\n                    <a href=\"\" class=\"partner\">\n                <img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-trbo.svg\" class=\"attachment-full size-full\" alt=\"\" \/>            <\/a>\n                <\/div>\n    <\/div>\n<\/section>\n\n<section         class=\"block-partners  no-margin small-padding-bottom\" style=\"background-image:url('');\" id=\"\"\n>\n\t    <div class=\"container\">\n                    <h3>Media Partners<\/h3>\n                <div class=\"partners\">\n                    <a href=\"\" class=\"partner\">\n                <img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-media-partner-logo-parcelmonitor.svg\" class=\"attachment-full size-full\" alt=\"\" \/>            <\/a>\n                    <a href=\"\" class=\"partner\">\n                <img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/bevh-01.svg\" class=\"attachment-full size-full\" alt=\"\" \/>            <\/a>\n                    <a href=\"\" class=\"partner\">\n                <img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"160\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-media-partner-logo-ecommerce-magazin.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-media-partner-logo-ecommerce-magazin.png 320w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-media-partner-logo-ecommerce-magazin-300x150.png 300w\" sizes=\"auto, (max-width: 320px) 100vw, 320px\" \/>            <\/a>\n                    <a href=\"\" class=\"partner\">\n                <img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/onlinehandler-01.svg\" class=\"attachment-full size-full\" alt=\"\" \/>            <\/a>\n                    <a href=\"\" class=\"partner\">\n                <img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"160\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-media-partner-logo-gruenderku\u0308che.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-media-partner-logo-gruenderku\u0308che.jpeg 320w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-media-partner-logo-gruenderku\u0308che-300x150.jpeg 300w\" sizes=\"auto, (max-width: 320px) 100vw, 320px\" \/>            <\/a>\n                <\/div>\n    <\/div>\n<\/section>\n\n<section         class=\"block-columns align-center no-margin padding-bottom\" style=\"background-image:url('');\" id=\"\"\n>\n\t\n\t<div class=\"container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"grid\" style=\"grid-template-columns:\trepeat( 1, 1fr)\">\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<p><a class=\"button invert\" href=\"mailto:event@zenloop.com\">Become partner<\/a><a class=\"button invert\" href=\"#contact\">Newsletter subscription<\/a><\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t<\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":16,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-816","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>CX1 CONFERENCE 2021 | powered by zenloop<\/title>\n<meta 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