{"id":2066,"date":"2022-05-30T14:00:02","date_gmt":"2022-05-30T14:00:02","guid":{"rendered":"https:\/\/cx1-conference.com\/en\/?page_id=2066"},"modified":"2022-07-01T06:52:07","modified_gmt":"2022-07-01T06:52:07","slug":"agenda","status":"publish","type":"page","link":"https:\/\/cx1-conference.com\/en\/cx1-banking-and-financial-services-2022\/agenda\/","title":{"rendered":"Agenda"},"content":{"rendered":"<section         class=\"block-columns  no-margin padding-top\" style=\"background-image:url('');\" id=\"\"\n>\n\t\n\t<div class=\"container\">\n\t\t<h2 class=\"section-title\">AGENDA<\/h2>\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"grid\" style=\"grid-template-columns:\trepeat( 1, 1fr)\">\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<p style=\"text-align: center\">Don&#8217;t miss your personal highlights of <strong>CX1 Banking &amp; Financial Services 2022<\/strong> and take a look at our program of top-class speakers from the banking industry, who will share their expertise in exciting <strong>keynotes<\/strong> and interactive <strong>masterclasses<\/strong> on our virtual stage.<\/p>\n<p>&nbsp;<\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t<\/div>\n<\/section>\n\n<section         class=\"block-agenda  no-margin small-padding-both\" style=\"background-color:#efefef;\" id=\"\"\n>\n\n<link rel=\"stylesheet\" type=\"text\/css\" href=\"\/\/cdn.jsdelivr.net\/npm\/slick-carousel@1.8.1\/slick\/slick.css\"\/>\n<script type=\"text\/javascript\" src=\"\/\/cdn.jsdelivr.net\/npm\/slick-carousel@1.8.1\/slick\/slick.min.js\"><\/script>\n\n    <div class=\"container\">\n        \t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t<div class=\"agenda-filters\">\n\t\t\t\t<div class=\"four columns\">\n\t\t\t\t\t<label>Day<\/label>\n\t\t\t\t\t<select name=\"day\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<option value=\"Day 1\">Day 1<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<\/select>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"four columns\">\n\t\t\t\t\t<label>Format<\/label>\n\t\t\t\t\t<select name=\"format\">\n\t\t\t\t\t\t<option value=\"0\">All formats<\/option>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<option value=\"Keynote\">Keynote<\/option>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<option value=\"Masterclass\">Masterclass<\/option>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<option value=\"Panel Discussion\">Panel Discussion<\/option>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<option value=\"Welcome Words\">Welcome Words<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<\/select>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"four columns\">\n\t\t\t\t\t<label>Vertical<\/label>\n\t\t\t\t\t<select name=\"vertical\">\n\t\t\t\t\t\t<option value=\"0\">All Verticals<\/option>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<option value=\"Banking &amp; Financial Services\">Banking &amp; Financial Services<\/option>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<option value=\"Banking &amp; Financial Services \">Banking &amp; Financial Services <\/option>\n\t\t\t\t\t\t\t\t\t\t\t<\/select>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\n\t\t\n\t\t\t\t\n        <div class=\"agenda grid filtered\" data-block=\"block_6228acaa0f3c5\" data-post=\"2066\">\n        \t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"time\" style=\"grid-row:span 1\">\n\t\t\t\t\t\t<div class=\"time-area\">\n\t\t\t\t\t\t<div>09:15<\/div>\n\t\t\t\t\t\t<div class=\"seperator\">&#8211;<\/div>\n\t\t\t\t\t\t<div>09:20<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t                \t\t\t\t\t\n\t\t\t\t\t<div class=\"agenda-slot \">\n\t\t\t\t\t\t<div class=\"agenda-slot-area\">\n\t\t\t\t\t\t\t<div class=\"tags\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"tag\">Welcome Words<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"tag\">Banking &amp; Financial Services<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"title\">Welcome Words<\/div>\n\t\t\t\t\t\t\t<div class=\"speaker\">Andy Mura &#8211; Head of Marketing &#8211; zenloop<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\n\t\t\t        \t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"time\" style=\"grid-row:span 1\">\n\t\t\t\t\t\t<div class=\"time-area\">\n\t\t\t\t\t\t<div>09:20<\/div>\n\t\t\t\t\t\t<div class=\"seperator\">&#8211;<\/div>\n\t\t\t\t\t\t<div>09:40<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t                \t\t\t\t\t\n\t\t\t\t\t<div class=\"agenda-slot \">\n\t\t\t\t\t\t<div class=\"agenda-slot-area\">\n\t\t\t\t\t\t\t<div class=\"tags\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"tag\">Keynote<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"tag\">Banking &amp; Financial Services<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"title\">The art of anticipation: how to build brand love at every customer touchpoint<\/div>\n\t\t\t\t\t\t\t<div class=\"speaker\">Dominique Farrar &#8211; Head of Brand &amp; Communications &#8211; Spendesk<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\n\t\t\t        \t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"time\" style=\"grid-row:span 1\">\n\t\t\t\t\t\t<div class=\"time-area\">\n\t\t\t\t\t\t<div>09:40<\/div>\n\t\t\t\t\t\t<div class=\"seperator\">&#8211;<\/div>\n\t\t\t\t\t\t<div>10:00<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t                \t\t\t\t\t\n\t\t\t\t\t<div class=\"agenda-slot \">\n\t\t\t\t\t\t<div class=\"agenda-slot-area\">\n\t\t\t\t\t\t\t<div class=\"tags\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"tag\">Keynote<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"tag\">Banking &amp; Financial Services<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"title\">How to make payment sexy: TWINT\u2019s way to the top of finance brands in CH<\/div>\n\t\t\t\t\t\t\t<div class=\"speaker\">Jens Plath &#8211; Chief Marketing Officer and Head of Consumer Business &#8211; TWINT AG<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" alt=\"Arrow\" class=\"description-toggle\" src=\"\/wp-content\/themes\/toast\/assets\/images\/expand-icon.svg\">\n\t\t\t\t\t\t\t\t<div class=\"description\">\n\t\t\t\t\t\t\t\t\t<p>How TWINT became the leading payment brand in Switzerland<br \/>\nTWINT\u2019s tools to gain customer insights<br \/>\nTurning insights into actions<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\n\t\t\t        \t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"time\" style=\"grid-row:span 1\">\n\t\t\t\t\t\t<div class=\"time-area\">\n\t\t\t\t\t\t<div>10:00<\/div>\n\t\t\t\t\t\t<div class=\"seperator\">&#8211;<\/div>\n\t\t\t\t\t\t<div>10:20<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t                \t\t\t\t\t\n\t\t\t\t\t<div class=\"agenda-slot \">\n\t\t\t\t\t\t<div class=\"agenda-slot-area\">\n\t\t\t\t\t\t\t<div class=\"tags\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"tag\">Keynote<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"tag\">Banking &amp; Financial Services<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"title\">How AI dramatically impacts CX in banking and insurance through intelligent document processing and automation<\/div>\n\t\t\t\t\t\t\t<div class=\"speaker\">Ramin Assadollahi<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\n\t\t\t        \t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"time\" style=\"grid-row:span 1\">\n\t\t\t\t\t\t<div class=\"time-area\">\n\t\t\t\t\t\t<div>10:20<\/div>\n\t\t\t\t\t\t<div class=\"seperator\">&#8211;<\/div>\n\t\t\t\t\t\t<div>10:40<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t                \t\t\t\t\t\n\t\t\t\t\t<div class=\"agenda-slot \">\n\t\t\t\t\t\t<div class=\"agenda-slot-area\">\n\t\t\t\t\t\t\t<div class=\"tags\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"tag\">Keynote<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"tag\">Banking &amp; Financial Services<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"title\">Customer Feedback at Ratepay<\/div>\n\t\t\t\t\t\t\t<div class=\"speaker\">Susanne Aleksova &#8211; Team Lead Quality Management &#8211; Ratepay<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" alt=\"Arrow\" class=\"description-toggle\" src=\"\/wp-content\/themes\/toast\/assets\/images\/expand-icon.svg\">\n\t\t\t\t\t\t\t\t<div class=\"description\">\n\t\t\t\t\t\t\t\t\t<p>Coming soon&#8230;<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\n\t\t\t        \t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"time\" style=\"grid-row:span 1\">\n\t\t\t\t\t\t<div class=\"time-area\">\n\t\t\t\t\t\t<div>10:40<\/div>\n\t\t\t\t\t\t<div class=\"seperator\">&#8211;<\/div>\n\t\t\t\t\t\t<div>11:00<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t                \t\t\t\t\t\n\t\t\t\t\t<div class=\"agenda-slot \">\n\t\t\t\t\t\t<div class=\"agenda-slot-area\">\n\t\t\t\t\t\t\t<div class=\"tags\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"tag\">Keynote<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"tag\">Banking &amp; Financial Services<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"title\">New reality banking needs new reality CX!<\/div>\n\t\t\t\t\t\t\t<div class=\"speaker\">Christopher Harms &#8211; Business Transformation Strategist EMEA &#8211; Zendesk &amp; Julian Schaps &#8211; Head of Customer Support &#8211; Nuri <\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" alt=\"Arrow\" class=\"description-toggle\" src=\"\/wp-content\/themes\/toast\/assets\/images\/expand-icon.svg\">\n\t\t\t\t\t\t\t\t<div class=\"description\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400\">The banking sector is changing at an unmatched speed and with it, customers expectations. This requires a continuous adaptation of the CX on the company side. In their session, Julian Schaps, Head of Customer Support at NURI, and Christopher Harms, Business Transformation Strategist EMEA at zendesk, share how NURI is responding to these changes to create the best CX for their customers in new banking.<\/span><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\n\t\t\t        \t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"time\" style=\"grid-row:span 1\">\n\t\t\t\t\t\t<div class=\"time-area\">\n\t\t\t\t\t\t<div>11:00<\/div>\n\t\t\t\t\t\t<div class=\"seperator\">&#8211;<\/div>\n\t\t\t\t\t\t<div>11:30<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t                \t\t\t\t\t\n\t\t\t\t\t<div class=\"agenda-slot \">\n\t\t\t\t\t\t<div class=\"agenda-slot-area\">\n\t\t\t\t\t\t\t<div class=\"tags\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"tag\">Masterclass<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"tag\">Banking &amp; Financial Services<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"title\">How to measure digital customer centricity<\/div>\n\t\t\t\t\t\t\t<div class=\"speaker\">Nicolas Buchalik &#8211; Marketing Manager &#8211; Content Square &amp; Peter Zachmann &#8211; Industry Lead Insurance &amp; Finance &#8211; Contentsquare<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" alt=\"Arrow\" class=\"description-toggle\" src=\"\/wp-content\/themes\/toast\/assets\/images\/expand-icon.svg\">\n\t\t\t\t\t\t\t\t<div class=\"description\">\n\t\t\t\t\t\t\t\t\t<p>In this session will be talking about \u201cthe new way\u201d to look at Big Data, why you should forget Personas and the Real-Time Digital Happiness Index Why do we need to change the way we look at data? How can we understand intent and personalize in real-time without personal data? Why we don\u2019t need third-party cookies to design the best digital experience!<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\n\t\t\t        \t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"time\" style=\"grid-row:span 1\">\n\t\t\t\t\t\t<div class=\"time-area\">\n\t\t\t\t\t\t<div>11:30<\/div>\n\t\t\t\t\t\t<div class=\"seperator\">&#8211;<\/div>\n\t\t\t\t\t\t<div>12:00<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t                \t\t\t\t\t\n\t\t\t\t\t<div class=\"agenda-slot agenda-columns\">\n\t\t\t\t\t\t<div class=\"agenda-slot-area\">\n\t\t\t\t\t\t\t<div class=\"tags\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"tag\">Masterclass<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"tag\">Banking &amp; Financial Services <\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"title\">Build trust in the market: the secret sauce is Customer Service!<\/div>\n\t\t\t\t\t\t\t<div class=\"speaker\">Nicolai Roesgaard &#8211; Head of Global Support &#8211; ViaBill &amp; Ciar\u00e1n Nolan &#8211; Team Lead, Global Account Management &#8211; Dixa<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" alt=\"Arrow\" class=\"description-toggle\" src=\"\/wp-content\/themes\/toast\/assets\/images\/expand-icon.svg\">\n\t\t\t\t\t\t\t\t<div class=\"description\">\n\t\t\t\t\t\t\t\t\t<p>The payments industry is unrecognizable from just a few years ago. Customers can purchase much faster, and on their own payment terms. Digital wallets, peer-to-peer payments and interest-free payment options are commonplace in completing daily transactions. A diverse demographic of users are using Buy Now Pay Later (BNPL) providers to manage their spending. With major banks and credit card providers getting into the market, future growth is inevitable. In the US, the volume of BNPL transactions is predicted to grow over +190% in the next 24 months. Danish scale-up &amp; BNPL provider, ViaBill, is focused on a hassle-free and transparent payment experience. Nicolai Roesgaard, Head of Global Support at ViaBill is lifting the lid on how to build trust in the market, and how Customer Experience can be your winning formula. Join our lively discussion, we\u2019ll cover: Building trust in the financial sector &#8211; how CX can help you achieve long-term success Customers often prefer to solve problems on their own &#8211; and it\u2019s 10x more cost effective when they do! We\u2019ll show you how to improve your instant self-service with some handy tips Creating value-driven conversations &#8211; freeing your customer service agents time to focus on conversations that need a human touch.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\n\t\t\t        \t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t                \t\t\t\t\t\n\t\t\t\t\t<div class=\"agenda-slot agenda-columns\">\n\t\t\t\t\t\t<div class=\"agenda-slot-area\">\n\t\t\t\t\t\t\t<div class=\"tags\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"tag\">Masterclass<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"tag\">Banking &amp; Financial Services<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"title\">The expressive customer \u2013 triggered by Emarsys Customer Engagement<\/div>\n\t\t\t\t\t\t\t<div class=\"speaker\">Amir Tchavoshinia &#8211; Unit Director &#8211; hmmh multimediahaus AG<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\n\t\t\t        \t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"time\" style=\"grid-row:span 1\">\n\t\t\t\t\t\t<div class=\"time-area\">\n\t\t\t\t\t\t<div>12:00<\/div>\n\t\t\t\t\t\t<div class=\"seperator\">&#8211;<\/div>\n\t\t\t\t\t\t<div>12:30<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t                \t\t\t\t\t\n\t\t\t\t\t<div class=\"agenda-slot \">\n\t\t\t\t\t\t<div class=\"agenda-slot-area\">\n\t\t\t\t\t\t\t<div class=\"tags\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"tag\">Masterclass<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"tag\">Banking &amp; Financial Services<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"title\">Investing in CX pays off! How to create a future-proof Banking-CX<\/div>\n\t\t\t\t\t\t\t<div class=\"speaker\">Bj\u00f6rn Bauer &#8211; Senior Manager Solutions Consulting &#8211; Zendesk &amp; Julian Schaps &#8211; Head of Customer Support &#8211; Nuri <\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" alt=\"Arrow\" class=\"description-toggle\" src=\"\/wp-content\/themes\/toast\/assets\/images\/expand-icon.svg\">\n\t\t\t\t\t\t\t\t<div class=\"description\">\n\t\t\t\t\t\t\t\t\t<p><b>\u00a0<\/b><span style=\"font-weight: 400\">More than ever financial institutions need to meet digital-first customers\u2019 expectations. A competitive CX is a key differentiator to compete in the ever changing financial service sector. In their session, Julian Schaps, Head of Customer Support at NURI, and Kateryna Stadnychenko, Senior Solutions Consultant at Zendesk, explain how NURI is taking this to heart by empowering their customer service team to do their best work and create enhanced conversational experiences with Zendesk. They also share their best tips for scaling customer service through automation.<\/span><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\n\t\t\t        \t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"time\" style=\"grid-row:span 1\">\n\t\t\t\t\t\t<div class=\"time-area\">\n\t\t\t\t\t\t<div>12:30<\/div>\n\t\t\t\t\t\t<div class=\"seperator\">&#8211;<\/div>\n\t\t\t\t\t\t<div>13:00<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t                \t\t\t\t\t\n\t\t\t\t\t<div class=\"agenda-slot \">\n\t\t\t\t\t\t<div class=\"agenda-slot-area\">\n\t\t\t\t\t\t\t<div class=\"tags\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"tag\">Panel Discussion<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"tag\">Banking &amp; Financial Services<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"title\">Panel Discussion <\/div>\n\t\t\t\t\t\t\t<div class=\"speaker\">Gregorio Uglioni &#8211; CX Goalkeeper &amp; Eva Spannagl &#8211; Head of Strategy &amp; Business Development &#8211; moss<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\n\t\t\t                <\/div>\n    <\/div>\n<\/section>\n\n<section         class=\"block-columns  no-margin padding-both\" style=\"background-image:url('');\" id=\"\"\n>\n\t\n\t<div class=\"container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"grid\" style=\"grid-template-columns:\trepeat( 1, 1fr)\">\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<p style=\"text-align:center\"><a class=\"button\" href=\"https:\/\/cx1-conference.com\/en\/cx1-banking-and-financial-services-2022\/tickets\/\">Free Ticket<\/a><\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t<\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":16,"featured_media":0,"parent":2020,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-2066","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - 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