{"id":1476,"date":"2022-03-04T10:11:24","date_gmt":"2022-03-04T10:11:24","guid":{"rendered":"https:\/\/cx1-conference.com\/en\/?page_id=1476"},"modified":"2022-06-22T17:26:50","modified_gmt":"2022-06-22T17:26:50","slug":"cx1-energy-and-utilities-2022","status":"publish","type":"page","link":"https:\/\/cx1-conference.com\/en\/cx1-energy-and-utilities-2022\/","title":{"rendered":"CX1 Energy and Utilities 2022"},"content":{"rendered":"<section         class=\"block-hero  no-margin no-padding\" style=\"background-image:url('');color:#ffffff\" id=\"\"\n>\n    <div class=\"hero-area\" style=\"background-image:url('https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-energy-header-desktop.jpeg')\">\n        <div class=\"container hero-content\">\n\t\t\t<div class=\"\">\n\t\t\t\t<h1>CX1 CONFERENCE<br \/>\nEnergy &amp; Utilities<\/h1>\n<p>March 2, 2022 | Online,<br \/>\npresented by zenloop<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"hero-buttons\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/cx1-conference.com\/en\/\" class=\"button\" style=\"background:;color:\">Never miss a CX1<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n        <\/div>\n\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/chevron-down.svg\" alt=\"Next Section\" class=\"next-section\">\n    <\/div>\n<\/section>\n\n<section         class=\"block-columns align-center no-margin padding-both\" style=\"background-image:url('');\" id=\"\"\n>\n\t        <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\" style=\"top:px\">\n    \n\t<div class=\"container\">\n\t\t<h2 class=\"section-title\">ABOUT THE CX1 CONFERENCE<\/h2>\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"grid\" style=\"grid-template-columns:\trepeat( 1, 1fr)\">\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<p>The leading customer experience conference in the German-speaking region focuses on the utilities sector with this conference. After successful conferences in the last two years, a unique event awaits all CEOs, CMOs and Heads of CRM in the digital industry on\u00a0<strong>March 2, 2022<\/strong>. Organised by zenloop, digital experts and industry insiders will meet to share expertise in the areas of customer experience and customer retention. The event is a must-attend in the\u00a0<strong>energy and utilities industry<\/strong>\u00a0on the road to world-class customer experience to exceed customer expectations in the future. #CX1<\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t<\/div>\n<\/section>\n\n<link rel=\"stylesheet\" type=\"text\/css\" href=\"\/\/cdn.jsdelivr.net\/npm\/slick-carousel@1.8.1\/slick\/slick.css\"\/>\n<script type=\"text\/javascript\" src=\"\/\/cdn.jsdelivr.net\/npm\/slick-carousel@1.8.1\/slick\/slick.min.js\"><\/script>\n\n<section         class=\"block-logo-slider  no-margin no-padding\" style=\"background-image:url('');\" id=\"\"\n>\n       <div class=\"container\">\n\t   <h3 class=\"align-center\">Experts from these companies were part of the CX1 Energy &amp; Utilities 2021<\/h3>        <div class=\"logo-slider\">\n                            <div class=\"slide-logo\">\n                    <img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-speaker-logo-yello.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"160\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-energy-speaker-logo-stadtenergie.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-energy-speaker-logo-stadtenergie.jpeg 320w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-energy-speaker-logo-stadtenergie-300x150.jpeg 300w\" sizes=\"auto, (max-width: 320px) 100vw, 320px\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-energy-speaker-logo-mvv.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-energy-speaker-logo-gasag.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-energy-speaker-logo-eon.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-energy-speaker-logo-adl.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-energy-speaker-logo-enercity.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/div>\n                    <\/div>\n   <\/div>\n<\/section>\n\n<section         class=\"block-features half-grey-bg margin-top small-padding-bottom\" style=\"background-color:;\" id=\"\"\n>\n\t        <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-left.svg\" class=\"zig-zag-left-decoration decoration\" style=\"top:px\">\n             <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-right.svg\" class=\"dots-right-decoration decoration\" style=\"top:px\">\n    \t<div class=\"container\">\n\t\t<h3 class=\"align-center\">What to expect<\/h3>\t\t<div class=\"features-list\">\n\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"feature\" style=\"background-image:url(https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/01\/masterclass-desktop.png)\">\n\t\t\t\t\t<div class=\"feature-title\">Keynotes<\/div>\n\t\t\t\t\t<div class=\"feature-description\">\n\t\t\t\t\t\t<h4>20 Minutes | Keynotes<\/h4>\n<p>Deep insights and best practices based on real-life examples from CX experts.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"feature\" style=\"background-image:url(https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/01\/keynotes-desktop.png)\">\n\t\t\t\t\t<div class=\"feature-title\">Masterclass<\/div>\n\t\t\t\t\t<div class=\"feature-description\">\n\t\t\t\t\t\t<h4>30 Minutes | Deep Dive<\/h4>\n<p>Detailed explanations and learnings from practice on specific topics and special areas.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"feature\" style=\"background-image:url(https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/01\/networking-desktop.png)\">\n\t\t\t\t\t<div class=\"feature-title\">Networking<\/div>\n\t\t\t\t\t<div class=\"feature-description\">\n\t\t\t\t\t\t<h4>Digital Networking<\/h4>\n<p>1:1 matchmaking &#8211; network via video or chat.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"feature\" style=\"background-image:url(https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/01\/roundtables-desktop.png)\">\n\t\t\t\t\t<div class=\"feature-title\">Panel Discussion<\/div>\n\t\t\t\t\t<div class=\"feature-description\">\n\t\t\t\t\t\t<h4>30 Minutes | Panel<\/h4>\n<p>Experts discuss current topics and trends in the energy and utilities industry.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n    \n<\/section>\n\n<section         class=\"block-columns  no-margin small-padding-bottom\" style=\"background-color:#efefef;\" id=\"\"\n>\n\t         <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/arrow-right.svg\" class=\"arrow-right-decoration decoration\" style=\"top:px\">\n    \n\t<div class=\"container\">\n\t\t<h2 class=\"section-title\">AGENDA<\/h2>\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"grid\" style=\"grid-template-columns:\trepeat( 1, 1fr)\">\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<p style=\"text-align: center\">Don&#8217;t miss your personal highlights of CX1 Energy &amp; Utilities 2022 and see the program with all speakers in advance here!<\/p>\n<p style=\"text-align: center\"><a class=\"button invert\" href=\"https:\/\/cx1-conference.com\/en\/cx1-energy-and-utilities-2022\/agenda\">Check Agenda<\/a><\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t<\/div>\n<\/section>\n\n<section         class=\"block-columns align-center no-margin padding-top\" style=\"background-image:url('');\" id=\"\"\n>\n\t\n\t<div class=\"container\">\n\t\t<h2 class=\"section-title\">THE SPEAKERS<\/h2>\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"grid\" style=\"grid-template-columns:\trepeat( 1, 1fr)\">\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t<\/div>\n<\/section>\n\n<section         class=\"block-speakers  no-margin no-padding\" style=\"background-image:url('');\" id=\"\"\n>\n\t         <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/arrow-right.svg\" class=\"arrow-right-decoration decoration\" style=\"top:500px\">\n        <div class=\"container\">\n\t\t\t\t\t\t<div class=\"speakers \">\n\t\t\t<div class=\"speakers-row\"> \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker \">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2022-speaker-image-enbw-vanessa-hindinger.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2022-speaker-image-enbw-vanessa-hindinger.jpeg 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2022-speaker-image-enbw-vanessa-hindinger-255x300.jpeg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Vanessa Hindinger<\/h4>\n\t\t\t\t\t<div class=\"role\">Customer Experience und Adoption Managerin<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-speaker-logo-enbw.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2022-speaker-image-enbw-vanessa-hindinger.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2022-speaker-image-enbw-vanessa-hindinger.jpeg 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2022-speaker-image-enbw-vanessa-hindinger-255x300.jpeg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-speaker-logo-enbw.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Vanessa Hindinger<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">Customer Experience und Adoption Managerin<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p>started as a Working Student within EnBW AG in 2017<br \/>\n(3 years) gained work experiences as a product manager in Software Development Company<br \/>\nTraineeship and Consultant in several digital marketing agencies in Cologne and Stuttgart<br \/>\nstudied german language and cultural sciences @ KIT Karlsruhe and continued later with a masters degree in Digital Humanities @ University of Stuttgart<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Keynote:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p><strong>Why a good customer experience is essential for electromobility<\/strong><br \/>\nThe energy transition, digitalisation and electromobility. When three of the most exciting megatrends of our time come together, new markets emerge and old players have to reposition themselves. But where to align the business model of the future? EnBW AG sees customer centricity as an essential part of its strategic orientation. What does this mean for electromobility and its fast-charging infrastructure, and how can a good customer experience strategy be integrated into the overall orientation of all decisions along the customer experience?<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker \">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-talk-2021-speaker-image-mvv-new-e1648122002539.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-talk-2021-speaker-image-mvv-new-e1648122002539.jpeg 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-talk-2021-speaker-image-mvv-new-e1648122002539-255x300.jpeg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Dr. Gunter Eberling<\/h4>\n\t\t\t\t\t<div class=\"role\">Head of Customer Experience<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-energy-speaker-logo-mvv.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-talk-2021-speaker-image-mvv-new-e1648122002539.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-talk-2021-speaker-image-mvv-new-e1648122002539.jpeg 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-talk-2021-speaker-image-mvv-new-e1648122002539-255x300.jpeg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-energy-speaker-logo-mvv.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Dr. Gunter Eberling<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">Head of Customer Experience<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p>Dr. Gunter Eberling has been a leader in sales, marketing and customer experience for over 15 years. After successful positions in the telecommunications, energy and financial services industries, his path led him to MVV Energie AG in April 2021, where he took on the position of Head of the Customer Experience staff department.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Keynote:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p><strong>#ClimatePositive with the Help of Customer Centricity: Developing Green Products close to Customers<\/strong><br \/>\nAfter 2040, MVV Energie AG wants to be one of the first energy companies in Germany to become climate-positive. On the way to this goal, customers must always be kept in mind and enthused. In his presentation, Gunter Eberling, Head of Customer Experience, reports on how the MVV team is aligning the corporate culture in a customer-centric way and ensuring the enthusiasm of customers along the customer journey for new green products. He reports on concrete examples of how customer enthusiasm supports the goal of achieving climate positivity.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker \">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2022-speaker-image-congstar-samuel-kirchhof.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2022-speaker-image-congstar-samuel-kirchhof.jpeg 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2022-speaker-image-congstar-samuel-kirchhof-255x300.jpeg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Samuel Kirchhof<\/h4>\n\t\t\t\t\t<div class=\"role\">Senior Manager Digital customer experience<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"160\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-speaker-logo-congstar.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-speaker-logo-congstar.png 320w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-speaker-logo-congstar-300x150.png 300w\" sizes=\"auto, (max-width: 320px) 100vw, 320px\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2022-speaker-image-congstar-samuel-kirchhof.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2022-speaker-image-congstar-samuel-kirchhof.jpeg 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2022-speaker-image-congstar-samuel-kirchhof-255x300.jpeg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"160\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-speaker-logo-congstar.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-speaker-logo-congstar.png 320w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-speaker-logo-congstar-300x150.png 300w\" sizes=\"auto, (max-width: 320px) 100vw, 320px\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Samuel Kirchhof<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">Senior Manager Digital customer experience<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p>After various positions as a graphic designer, management consultant, product owner and UX expert, he is now responsible for designing good digital customer experiences at the Telekom subsidiary congstar. He also drives customer-centric ways of thinking and working across departments and anchor them even more strongly in the corporate DNA.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Keynote:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p><strong>Next Level Customer Experience: The Evolution of congstar<\/strong><br \/>\nSamuel Kirchhof will answer essential questions about the process of better customer experience management in his session What building blocks are needed for the successful management of customer experiences? How do strategy and mission statement, customer-centric formats, consistent measurement and a CX culture help to manage customer experiences? How does a consistent focus on customer journeys challenge a company on different levels? And what (positive) consequences actually result from such a consistent orientation towards the customer?<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker \">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2022-speaker-image-zendesk-ingmar-peters.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2022-speaker-image-zendesk-ingmar-peters.jpeg 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2022-speaker-image-zendesk-ingmar-peters-255x300.jpeg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Ingmar Peters<\/h4>\n\t\t\t\t\t<div class=\"role\">Senior Solutions Consultant<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-speaker-logo-zendesk.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2022-speaker-image-zendesk-ingmar-peters.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2022-speaker-image-zendesk-ingmar-peters.jpeg 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2022-speaker-image-zendesk-ingmar-peters-255x300.jpeg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-speaker-logo-zendesk.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Ingmar Peters<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">Senior Solutions Consultant<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p>Ingmar Peters brings more than 20 years of expertise in Strategic Solution Consulting. Cloud computing &amp; CX are technologies and topics that are the focus of his consulting work today. In his role as Senior Solution Consultant Zendesk, Ingmar helps companies choose the best possible solution for their customer service.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Masterclass:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p><strong>Increase and don&#8217;t lose the connection: Satisfied customers as the company grows<\/strong><br \/>\nFind out how enercity uses Zendesk to deploy effective customer interaction techniques to increase customer satisfaction and reduce costs &#8211; and why customer service should be an essential part of any growth strategy.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div><div class=\"speakers-row\">\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker \">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-energy-2021-speaker-image-stadtenergie-mudhi-moussa.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-energy-2021-speaker-image-stadtenergie-mudhi-moussa.jpeg 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-energy-2021-speaker-image-stadtenergie-mudhi-moussa-255x300.jpeg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Muhdi Moussa<\/h4>\n\t\t\t\t\t<div class=\"role\">Head of Sales &amp; Marketing<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"160\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-energy-speaker-logo-stadtenergie.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-energy-speaker-logo-stadtenergie.jpeg 320w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-energy-speaker-logo-stadtenergie-300x150.jpeg 300w\" sizes=\"auto, (max-width: 320px) 100vw, 320px\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-energy-2021-speaker-image-stadtenergie-mudhi-moussa.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-energy-2021-speaker-image-stadtenergie-mudhi-moussa.jpeg 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-energy-2021-speaker-image-stadtenergie-mudhi-moussa-255x300.jpeg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"160\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-energy-speaker-logo-stadtenergie.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-energy-speaker-logo-stadtenergie.jpeg 320w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/02\/cx1-energy-speaker-logo-stadtenergie-300x150.jpeg 300w\" sizes=\"auto, (max-width: 320px) 100vw, 320px\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Muhdi Moussa<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">Head of Sales &amp; Marketing<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p>12 years of expertise in the telecommunication industry with a solid sales, marketing &amp; strategy background, both from practice and theory within the framework of the Bachelor\/Master studies incl. foreign module University of Cape Town<br \/>\nDuring the 12 years after starting as a trainee in various management positions at Vodafone GmbH in Germany. Last senior manager position as Head of Retail Excellence with the following focus:<br \/>\nStrategy and concept area for the direct retail distribution channels with a P&amp;L responsibility for the own and franchise stores<br \/>\nResponsibility Digital Transformation Retail Channels and Omni-Channel Strategy for Consumer Sales incl. Digital Sales<br \/>\nResponsibility and conception of CRM and go-to-market strategies<br \/>\nPlanning and responsibility of potential-creating marketing\/client activities with a focus on digital (social media, SEA, SEO, etc.) Focus:<br \/>\nP&amp;L Responsibility and Direct Report GF<br \/>\nDefinition of corporate strategy and responsibility Brand, marketing, omni-channel &amp; commercial alignment<br \/>\nResponsibility Digital Transformation stadtenergie GmbH &amp; Know-How-Transfer with the parent company DEW21 GmbH<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Keynote:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p><strong>The digitalisation of the energy industry begins with customer centricity<\/strong><br \/>\nMuhdi Moussa, Head of Sales &amp; Marketing looks back on the first year of stadtenergie and the digital transformation with the guideline &#8220;Customers are more than a meter number&#8221; and presents the first results since the zenloop integration as a follow-up to his presentation at CX1 WORLD. He also shares insights on the following exciting topics: How an agile work culture with design thinking approach &#8220;Customer Journey Map&#8221; prepare the foundation for low latency in developing customer-centric innovations and market responses. How cloud and platform solutions can be strategically integrated in business building and across the value chain to create flexibility for CX\/CRM approaches. Why stadtenergie also bench markets in e-commerce and not exclusively within its industry.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker \">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/CX1-Speaker-zenloop-Rutschke-Pascal-2x-1-e1648115421909.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/CX1-Speaker-zenloop-Rutschke-Pascal-2x-1-e1648115421909.png 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/CX1-Speaker-zenloop-Rutschke-Pascal-2x-1-e1648115421909-255x300.png 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Pascal Rutschke<\/h4>\n\t\t\t\t\t<div class=\"role\">Senior Account Executive<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-speaker-logo-zenloop-2.svg\" class=\"attachment-full size-full\" alt=\"logo of zenloop\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/CX1-Speaker-zenloop-Rutschke-Pascal-2x-1-e1648115421909.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/CX1-Speaker-zenloop-Rutschke-Pascal-2x-1-e1648115421909.png 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/CX1-Speaker-zenloop-Rutschke-Pascal-2x-1-e1648115421909-255x300.png 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-speaker-logo-zenloop-2.svg\" class=\"attachment-full size-full\" alt=\"logo of zenloop\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Pascal Rutschke<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">Senior Account Executive<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p>As Senior Account Executive at zenloop, Pascal Rutschke is responsible for advising the leading digital companies in the DACH region from the retail, energy and banking sectors. The expert for customer experience and NPS supports the development of the ideal NPS strategy as well as the roadmap and the rollout of the Net Promoter System to increase customer loyalty in the long term.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Keynote:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p><strong>Making customer experience measurable: from vision to implementation<\/strong><br \/>\nThe new vision of SWK is: &#8220;We convince our customers and partners as the provider of energy, water, waste disposal and transport &#8211; sustainable and future-oriented&#8221;. In his presentation, Patric, our Head of CX Management, will show how SWK has turned the &#8220;Umsorger-Vision&#8221; into reality and how to make the achievement of goals measurable throughout the company.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker \">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-energy-2021-speaker-image-enercity-jessica-soennichsen.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-energy-2021-speaker-image-enercity-jessica-soennichsen.jpeg 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-energy-2021-speaker-image-enercity-jessica-soennichsen-255x300.jpeg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Jessica S\u00f6nnichsen<\/h4>\n\t\t\t\t\t<div class=\"role\">Head of Customer Management<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-energy-speaker-logo-enercity.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-energy-2021-speaker-image-enercity-jessica-soennichsen.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-energy-2021-speaker-image-enercity-jessica-soennichsen.jpeg 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-energy-2021-speaker-image-enercity-jessica-soennichsen-255x300.jpeg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-energy-speaker-logo-enercity.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Jessica S\u00f6nnichsen<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">Head of Customer Management<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Keynote:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p><strong>Why positive customer interaction is at the heart of your growth engine.<\/strong><br \/>\nHow do companies manage to reduce costs while increasing customer satisfaction? Find out in our success story how enercity achieves this with the help of 24\/7 customer service and strives for excellence in every customer interaction.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker \">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-fashion-2021-speaker-image-zendesk-ullrich-hoffmann.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-fashion-2021-speaker-image-zendesk-ullrich-hoffmann.jpeg 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-fashion-2021-speaker-image-zendesk-ullrich-hoffmann-255x300.jpeg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Ulrich Hoffmann<\/h4>\n\t\t\t\t\t<div class=\"role\">Director, EMEA Central<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/01\/cx1-diamond-partner-logo-zendesk-2-01.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-fashion-2021-speaker-image-zendesk-ullrich-hoffmann.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-fashion-2021-speaker-image-zendesk-ullrich-hoffmann.jpeg 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-fashion-2021-speaker-image-zendesk-ullrich-hoffmann-255x300.jpeg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/01\/cx1-diamond-partner-logo-zendesk-2-01.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Ulrich Hoffmann<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">Director, EMEA Central<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p>Ulrich Hoffmann has been in software sales for over 25 years and has extensive experience in Software and in Service and Cloud technologies. In his current role as Director, EMEA Central at Zendesk &#8211; recognised by Gartner as a leader in CRM &amp; Customer Support software &#8211; Ulrich teaches customers and those who want to become customers how to make customer service profitable for the customer experience and consequently for business success. Innovations in the field of IT that enable positive change in society are particularly close to his heart. As a qualified engineer in aerospace engineering and many years in leading positions in leading software companies such as IBM and Salesforce, Ulrich retains a multi-layered view of the problems and challenges of companies from a wide range of industries.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Masterclass:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p><strong>Why positive customer interaction is at the heart of your growth engine.<\/strong><br \/>\nHow do companies manage to reduce costs while increasing customer satisfaction? Find out in our success story how enercity achieves this with the help of 24\/7 customer service and strives for excellence in every customer interaction.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div><div class=\"speakers-row\">\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker \">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2022-speaker-image-zendesk-anna-maria-kannenberg.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2022-speaker-image-zendesk-anna-maria-kannenberg.jpeg 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2022-speaker-image-zendesk-anna-maria-kannenberg-255x300.jpeg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Anna-Maria Kannenberg<\/h4>\n\t\t\t\t\t<div class=\"role\">Process Manager in Customer Management<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-energy-speaker-logo-enercity.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2022-speaker-image-zendesk-anna-maria-kannenberg.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2022-speaker-image-zendesk-anna-maria-kannenberg.jpeg 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2022-speaker-image-zendesk-anna-maria-kannenberg-255x300.jpeg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-energy-speaker-logo-enercity.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Anna-Maria Kannenberg<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">Process Manager in Customer Management<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p>Anna has been working at enercity since 2016 and completed her training as an industrial clerk here. After my training, she joined Jessi in the Customer Management team and worked with Zendesk as an agent. A few months later, she took on the role of system manager. Her tasks here include the integration of new features of Zendesk, optimisation of settings and individual solutions of different teams. She is also responsible for the CRM system, as it is linked to Zendesk.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Masterclass:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p><strong>Increase and don&#8217;t lose the connection: Satisfied customers as the company grows<\/strong><br \/>\nFind out how enercity uses Zendesk to deploy effective customer interaction techniques to increase customer satisfaction and reduce costs &#8211; and why customer service should be an essential part of any growth strategy.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker \">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2022-speaker-image-collectai-alexander-gawel.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2022-speaker-image-collectai-alexander-gawel.jpeg 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2022-speaker-image-collectai-alexander-gawel-255x300.jpeg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Alexander Gawel<\/h4>\n\t\t\t\t\t<div class=\"role\">Senior Sales Executive<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-gold-partner-logo-collectai.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2022-speaker-image-collectai-alexander-gawel.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2022-speaker-image-collectai-alexander-gawel.jpeg 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2022-speaker-image-collectai-alexander-gawel-255x300.jpeg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-gold-partner-logo-collectai.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Alexander Gawel<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">Senior Sales Executive<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p>Alexander Gawel joined collectAI in October 2019. As a Senior Sales Executive, he advises existing customers from various industries on the digitalisation of receivables management. Among them is the TelCo provider PYUR. Previously, he spent around two years as a team leader in the Sparkassen-Finanzgruppe, where he was responsible for supporting one of the largest German savings banks from northern Germany in the area of value-added accounts and customer loyalty, as well as eight years at the Arvato Group in Munich in a variety of roles. Here, too, the focus of the Bachelor of Science was on existing customer support from the DAX environment, their customer loyalty programmes and service provider management.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Masterclass:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p><strong>CX in receivables management: Why you lose customers through reminders and how you can prevent this. A deep dive from eprimo &amp; collectAI.<\/strong><br \/>\nA reminder can be a negative experience for both the supplier and its customers &#8211; in the worst case, it can cost the customer relationship! This doesn&#8217;t have to be the case: If suppliers create a positive payment experience in receivables management, they protect the customer relationship and ultimately receive their money more quickly.<br \/>\nFor this purpose, eprimo relies on the intelligent payment platform of the fintech company collectAI. With this platform, the energy provider reminds its customers of outstanding payments via various channels and offers digital payment methods on an interactive payment page.<br \/>\nIn the master class, Alexander Gawel, Senior Sales Executive at collectAI, and Hendrik Scheidt, CX Master at eprimo, show why an excellent customer experience is important when paying and how the step into AI-based dunning is successful.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker \">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2022-speaker-image-swk-patric_wicht-1.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2022-speaker-image-swk-patric_wicht-1.jpeg 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2022-speaker-image-swk-patric_wicht-1-255x300.jpeg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Patric Wicht<\/h4>\n\t\t\t\t\t<div class=\"role\">Head of CX Management<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-speaker-logo-swk-1.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2022-speaker-image-swk-patric_wicht-1.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2022-speaker-image-swk-patric_wicht-1.jpeg 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2022-speaker-image-swk-patric_wicht-1-255x300.jpeg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-speaker-logo-swk-1.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Patric Wicht<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">Head of CX Management<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p>Patric Wicht has been Head of Customer Experience Management and Data Analytics at SWK STADTWERKE KREFELD AG since 2018. Before joining SWK, he worked at Swisscom AG and cronos Unternehmensberatung. He completed his studies in economics at the HHU in D\u00fcsseldorf.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p><strong>Making customer experience measurable: from vision to implementation<\/strong><br \/>\nThe new vision of SWK is: &#8220;We convince our customers and partners as the provider of energy, water, waste disposal and transport &#8211; sustainable and future-oriented&#8221;. In his presentation, Patric, our Head of CX Management, will show how SWK has turned the &#8220;Umsorger-Vision&#8221; into reality and how to make the achievement of goals measurable throughout the company.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker \">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2022-speaker-image-hxi-selina_gross.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2022-speaker-image-hxi-selina_gross.jpeg 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2022-speaker-image-hxi-selina_gross-255x300.jpeg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Selina Gro\u00df<\/h4>\n\t\t\t\t\t<div class=\"role\">Practice Lead Innovation &amp; Product Development<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"160\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-speaker-logo-hxi.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-speaker-logo-hxi.jpeg 320w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-speaker-logo-hxi-300x150.jpeg 300w\" sizes=\"auto, (max-width: 320px) 100vw, 320px\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2022-speaker-image-hxi-selina_gross.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2022-speaker-image-hxi-selina_gross.jpeg 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2022-speaker-image-hxi-selina_gross-255x300.jpeg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"160\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-speaker-logo-hxi.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-speaker-logo-hxi.jpeg 320w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-speaker-logo-hxi-300x150.jpeg 300w\" sizes=\"auto, (max-width: 320px) 100vw, 320px\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Selina Gro\u00df<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">Practice Lead Innovation &amp; Product Development<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p>Selina has been active in the energy industry for years as an operational business developer and transformation manager. This means that, as a product owner, she develops business models in cooperation with utilities up to market launch and leads transformation projects that strengthen the business development and innovative strength of our customers in the long term. For the success of business models, the consistent involvement of the customer in the design of products and processes is just as important to her as the promotion of a trusting and open team culture. At the management consultancy hxi, Selina focuses on projects around the topics of customer experience, UX &amp; product development as well as process management for network operators, suppliers and energy service companies. Previously, as an innovation manager in a lab, she cooperatively developed digital products for public utilities in the areas of prosumers, smart living, automated customer communication and e-mobility. In her private life, Selina likes to spin ideas at hackerthons or take a creative break with outdoor sports of any kind on the mountain.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Masterclass:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p><strong>Competitive advantage customer experience: understanding and using customer needs systematically along the customer journey<\/strong><br \/>\nIt is hardly news anymore that customer needs should be the focus of new product developments. What is often forgotten is that we humans never have just one need. In product development, it is often neglected that a customer need is divided into numerous sub-needs that change along the customer journey. Those who keep the diversity of customer needs in mind and create a coherent, interlocking sales and service path will inspire customers in the long term. Selina will tell you in her masterclass which methods and tools can be used in practice by energy suppliers depending on the phase.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div><div class=\"speakers-row\">\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker \">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2022-speaker-image-leyntech-joachim-wittinghofer.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2022-speaker-image-leyntech-joachim-wittinghofer.jpeg 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2022-speaker-image-leyntech-joachim-wittinghofer-255x300.jpeg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Joachim Wittinghofer<\/h4>\n\t\t\t\t\t<div class=\"role\">CEO<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"160\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-speaker-logo-lynq-tech.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-speaker-logo-lynq-tech.jpeg 320w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-speaker-logo-lynq-tech-300x150.jpeg 300w\" sizes=\"auto, (max-width: 320px) 100vw, 320px\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2022-speaker-image-leyntech-joachim-wittinghofer.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2022-speaker-image-leyntech-joachim-wittinghofer.jpeg 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2022-speaker-image-leyntech-joachim-wittinghofer-255x300.jpeg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"160\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-speaker-logo-lynq-tech.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-speaker-logo-lynq-tech.jpeg 320w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-speaker-logo-lynq-tech-300x150.jpeg 300w\" sizes=\"auto, (max-width: 320px) 100vw, 320px\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Joachim Wittinghofer<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">CEO<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p>Coming soon&#8230;<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Masterclass:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p>Panel Discussion<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker \">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2022-speaker-image-tibber-mona-el-hossini.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2022-speaker-image-tibber-mona-el-hossini.jpeg 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2022-speaker-image-tibber-mona-el-hossini-255x300.jpeg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Mona El-Hossini<\/h4>\n\t\t\t\t\t<div class=\"role\">Head of Global Support<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-speaker-logo-tibber.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2022-speaker-image-tibber-mona-el-hossini.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2022-speaker-image-tibber-mona-el-hossini.jpeg 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2022-speaker-image-tibber-mona-el-hossini-255x300.jpeg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-speaker-logo-tibber.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Mona El-Hossini<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">Head of Global Support<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p>As Acting Head of Global Support, Mona El-Hossini champions customer satisfaction at Tibber. While Mona El-Hossini was instrumental in shaping and successfully implementing the entire customer experience strategy for Germany, thus building up the entire division in Germany, she now leads all customer support teams with more than 40 employees, on a global level in the markets of Norway, Sweden, Germany and the Netherlands.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Keynote:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p><strong>Customer First: How the customer team becomes the key element of customer centricity for the company<\/strong><br \/>\nThe best insights come from your own community. But how do you gather high-quality insights and transform them into user-centric action packages that drive innovation across the business? Learn from the digital green energy provider Tibber which processes and structures are crucial to anchor the customer team as a central innovation driver in the company.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker \">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2022-speaker-image-emprimo-hendrik-scheidt.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2022-speaker-image-emprimo-hendrik-scheidt.jpeg 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2022-speaker-image-emprimo-hendrik-scheidt-255x300.jpeg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Hendrik Scheidt<\/h4>\n\t\t\t\t\t<div class=\"role\">CX Master \/ Customer Experience<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"160\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-speaker-logo-emprimo.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-speaker-logo-emprimo.jpeg 320w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-speaker-logo-emprimo-300x150.jpeg 300w\" sizes=\"auto, (max-width: 320px) 100vw, 320px\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2022-speaker-image-emprimo-hendrik-scheidt.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2022-speaker-image-emprimo-hendrik-scheidt.jpeg 510w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-2022-speaker-image-emprimo-hendrik-scheidt-255x300.jpeg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"160\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-speaker-logo-emprimo.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-speaker-logo-emprimo.jpeg 320w, https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-speaker-logo-emprimo-300x150.jpeg 300w\" sizes=\"auto, (max-width: 320px) 100vw, 320px\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Hendrik Scheidt<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">CX Master \/ Customer Experience<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p>After working in the media and telecommunications industry, Hendrik Scheidt has been responsible for Customer Experience at eprimo GmbH since 2011. In this role, he and his CX team bring the perspective and needs of customers strategically and operationally into all areas of the company and create convincing customer experiences in cross-functional cooperation. His focus is on digital customer experience and the possibilities to continuously improve it by incorporating concrete customer feedback methods in the agile product development process. The goal is to provide customers with an individual, simple and affordable path to their personal energy transition.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Masterclass:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p><strong>CX in receivables management: Why you lose customers through reminders and how you can prevent this. A deep dive from eprimo &amp; collectAI.<\/strong><br \/>\nA reminder can be a negative experience for both the supplier and its customers &#8211; in the worst case, it can cost the customer relationship! This doesn&#8217;t have to be the case: If suppliers create a positive payment experience in receivables management, they protect the customer relationship and ultimately receive their money more quickly.<br \/>\nFor this purpose, eprimo relies on the intelligent payment platform of the fintech company collectAI. With this platform, the energy provider reminds its customers of outstanding payments via various channels and offers digital payment methods on an interactive payment page.<br \/>\nIn the master class, Alexander Gawel, Senior Sales Executive at collectAI, and Hendrik Scheidt, CX Master at eprimo, show why an excellent customer experience is important when paying and how the step into AI-based dunning is successful.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n    <\/div>\n<\/section>\n\n<section         class=\"block-columns align-center no-margin padding-top\" style=\"background-image:url('');\" id=\"\"\n>\n\t        <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/arrow-left.svg\" class=\"arrow-left-decoration decoration\" style=\"top:-50px\">\n             <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\" style=\"top:px\">\n    \n\t<div class=\"container\">\n\t\t<h2 class=\"section-title\">The CX1 CONFERENCE WORLD 2021<\/h2>\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"grid\" style=\"grid-template-columns:\trepeat( 1, 1fr)\">\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<p>The CX1 WORLD CONFERENCE is the meeting place for all CX experts. In the year 2021\u00a0<b>1.000+ Live Participants<\/b>\u00a0came together to discuss Best Practices and Insights of\u00a0<b>65+ Speakers<\/b>\u00a0from leading digital companies. We are more excited to lunch\u00a0<b>industry-specific conferences<\/b>\u00a0again in 2022 to offer different industries a platform for dialogue and networking in the fild of customer experience. Here some impressions:<\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t<\/div>\n<\/section>\n\n<link rel=\"stylesheet\" type=\"text\/css\" href=\"\/\/cdn.jsdelivr.net\/npm\/slick-carousel@1.8.1\/slick\/slick.css\"\/>\n<script type=\"text\/javascript\" src=\"\/\/cdn.jsdelivr.net\/npm\/slick-carousel@1.8.1\/slick\/slick.min.js\"><\/script>\n\n<section         class=\"block-image-table  no-margin no-padding\" style=\"background-image:url('');\" id=\"\"\n>\n        \t   <div class=\"image-table table\">\n               <div class=\"table-cell\" style=\"background-image:url('https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/01\/cx1-image-slider-1.jpeg');padding-top:25vw\"><\/div>\n                <div class=\"table-cell\" style=\"background-image:url('https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/01\/cx1-image-slider-2.jpeg');padding-top:25vw\"><\/div>\n                <div class=\"table-cell\" style=\"background-image:url('https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/01\/cx1-image-slider-3.jpeg');padding-top:25vw\"><\/div>\n           <\/div>\n<\/section>\n\n<section         class=\"block-columns align-center no-margin small-padding-top\" style=\"background-image:url('');\" id=\"\"\n>\n\t\n\t<div class=\"container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"grid\" style=\"grid-template-columns:\trepeat( 1, 1fr)\">\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<p><a class=\"button invert\" href=\"\/en\/\">More about CX1 2021<\/a><\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t<\/div>\n<\/section>\n\n<section         class=\"block-columns align-center no-margin padding-top\" style=\"background-image:url('');\" id=\"\"\n>\n\t\n\t<div class=\"container\">\n\t\t<h2 class=\"section-title\">OUR PARTNERS<\/h2>\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"grid\" style=\"grid-template-columns:\trepeat( 1, 1fr)\">\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<p>Become part of the\u00a0<strong>CX1 Community<\/strong>\u00a0and become a\u00a0<strong>partner<\/strong>\u00a0of CX1 Energy &amp; Utilities!<\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t<\/div>\n<\/section>\n\n<section         class=\"block-partners  no-margin small-padding-both\" style=\"background-image:url('');\" id=\"\"\n>\n\t    <div class=\"container\">\n                    <h3>Diamond Partners<\/h3>\n                <div class=\"partners\">\n                    <a href=\"\" class=\"partner\">\n                <img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/01\/cx1-diamond-partner-logo-zendesk-2-01.svg\" class=\"attachment-full size-full\" alt=\"\" \/>            <\/a>\n                <\/div>\n    <\/div>\n<\/section>\n\n<section         class=\"block-partners small-partners no-margin small-padding-bottom\" style=\"background-image:url('');\" id=\"\"\n>\n\t    <div class=\"container\">\n                    <h3>Gold Partners<\/h3>\n                <div class=\"partners\">\n                    <a href=\"\" class=\"partner\">\n                <img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/01\/cx1-gold-partner-logo-zenloop-01.svg\" class=\"attachment-full size-full\" alt=\"\" \/>            <\/a>\n                    <a href=\"\" class=\"partner\">\n                <img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/en\/wp-content\/uploads\/sites\/3\/2022\/03\/cx1-gold-partner-logo-collectai.svg\" class=\"attachment-full size-full\" alt=\"\" \/>            <\/a>\n                <\/div>\n    <\/div>\n<\/section>\n\n<section         class=\"block-columns align-center no-margin padding-bottom\" style=\"background-image:url('');\" id=\"\"\n>\n\t\n\t<div class=\"container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"grid\" style=\"grid-template-columns:\trepeat( 1, 1fr)\">\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<p><a 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