


{"id":816,"date":"2022-02-14T15:29:38","date_gmt":"2022-02-14T15:29:38","guid":{"rendered":"https:\/\/cx1-conference.com\/de\/?page_id=816"},"modified":"2022-04-12T13:34:52","modified_gmt":"2022-04-12T13:34:52","slug":"cx1-2021","status":"publish","type":"page","link":"https:\/\/cx1-conference.com\/de\/cx1-2021\/","title":{"rendered":"CX1 2021"},"content":{"rendered":"<section         class=\"block-hero  no-margin no-padding\" style=\"background-image:url('');color:#ffffff\" id=\"\"\n>\n    <div class=\"hero-area\" style=\"background-image:url('https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-2021-header-desktop.jpeg')\">\n        <div class=\"container hero-content\">\n\t\t\t<div class=\"\">\n\t\t\t\t<h1>CX1 WORLD CONFERENCE 2021<\/h1>\n<p>Customer Experience Champions Connected<br \/>\n21. &#8211; 24. September 2021, Online<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"hero-buttons\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"#contact\" class=\"button\" style=\"background:;color:\">Newsletter abonnieren<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n        <\/div>\n\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/chevron-down.svg\" alt=\"Next Section\" class=\"next-section\">\n    <\/div>\n<\/section>\n\n<section         class=\"block-columns align-center no-margin padding-both\" style=\"background-image:url('');\" id=\"\"\n>\n\t        <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\" style=\"top:px\">\n    \n\t<div class=\"container\">\n\t\t<h2 class=\"section-title\">\u00dcBER DIE CX1 CONFERENCE<\/h2>\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"grid\" style=\"grid-template-columns:\trepeat( 1, 1fr)\">\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<p>Die f\u00fchrende <strong>Customer Experience Conference<\/strong> im deutschsprachigen Raum geht in die dritte Runde \u2013 auch in diesem Jahr wieder als Online-Veranstaltung.<\/p>\n<p>Nach erfolgreichen Konferenzen in den Jahren 2019 und 2020 sowie vielen Special-Interest-Veranstaltungen im Jahr 2021 erwartet alle CEOs, CMOs und Heads of CRM der digitalen Industrie vom<strong> 21. bis 24. September 2021<\/strong> ein weiteres einmaliges Event.<\/p>\n<p>Trotz der r\u00e4umlichen Distanz bringt die <strong>CX1 WORLD CONFERENCE<\/strong> auch in diesem Jahr wieder die f\u00fchrenden CX Champions zusammen, um ihre Expertise in Sachen <strong>Customer Experience<\/strong> und Kundenbindung zu teilen und sich auf unsere virtuelle B\u00fchne zu fokussieren. Jeder der <strong>vier<\/strong> Konferenztage konzentriert sich auf unterschiedliche Schl\u00fcsselthemen mit einzigartigen Insights: Customer Intelligence, Continuous Innovation &amp; Customer Centricity, Retain at Scale und Brand Advocacy sowie International CX.<\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t<\/div>\n<\/section>\n\n<link rel=\"stylesheet\" type=\"text\/css\" href=\"\/\/cdn.jsdelivr.net\/npm\/slick-carousel@1.8.1\/slick\/slick.css\"\/>\n<script type=\"text\/javascript\" src=\"\/\/cdn.jsdelivr.net\/npm\/slick-carousel@1.8.1\/slick\/slick.min.js\"><\/script>\n\n<section         class=\"block-logo-slider  no-margin padding-bottom\" style=\"background-image:url('');\" id=\"\"\n>\n       <div class=\"container\">\n\t   <h3 class=\"align-center\">Experten aus diesen Unternehmen sind Teil der CX1 WORLD 2021<\/h3>        <div class=\"logo-slider\">\n                            <div class=\"slide-logo\">\n                    <img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/idealo-cx1.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"160\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-speaker-logo-fashion-id.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-speaker-logo-fashion-id.jpeg 320w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-speaker-logo-fashion-id-300x150.jpeg 300w\" sizes=\"auto, (max-width: 320px) 100vw, 320px\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-speaker-logo-snocks.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-speaker-logo-xxxl-lutz.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"160\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-speaker-logo-lidl.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-speaker-logo-lidl.jpeg 320w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-speaker-logo-lidl-300x150.jpeg 300w\" sizes=\"auto, (max-width: 320px) 100vw, 320px\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-speaker-logo-theplatformgroup.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-speaker-logo-signa.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-speaker-logo-trbo.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-speaker-logo-zurich.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-speaker-logo-valantic.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/01\/cx1-gold-partner-logo-zenloop-01.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"160\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-energy-speaker-logo-stadtenergie.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-energy-speaker-logo-stadtenergie.jpeg 320w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-energy-speaker-logo-stadtenergie-300x150.jpeg 300w\" sizes=\"auto, (max-width: 320px) 100vw, 320px\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/optilyz-01.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/parcellab-01.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-speaker-logo-internetstores.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-speaker-logo-nuri.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-speaker-logo-solvemate.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-speaker-logo-roadsurfer.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/01\/cx1-diamond-partner-logo-zendesk-2-01.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-speaker-logo-die-post.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"160\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-speaker-logo-vivaconagua.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-speaker-logo-vivaconagua.jpeg 320w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-speaker-logo-vivaconagua-300x150.jpeg 300w\" sizes=\"auto, (max-width: 320px) 100vw, 320px\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"160\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-speaker-logo-zoom.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-speaker-logo-zoom.jpeg 320w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-speaker-logo-zoom-300x150.jpeg 300w\" sizes=\"auto, (max-width: 320px) 100vw, 320px\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-speaker-logo-bloomreach.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-speaker-logo-otto.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-speaker-logo-miele.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-speaker-logo-kadewe.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-speaker-logo-creaholic.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/hellofresh-cx1.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-speaker-logo-krombacher.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-speaker-logo-lufthansa.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-speaker-logo-Butlers.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-speaker-logo-decathlon.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-speaker-logo-jungluck.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-speaker-logo-abtasty.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-speaker-logo-scout24.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-speaker-logo-contentsquare.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-speaker-logo-dynamic-yield.svg\" class=\"attachment-full size-full\" alt=\"logo of dynamic yield\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-speaker-logo-metromarkets.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"160\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-speaker-logo-ottogroup.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-speaker-logo-ottogroup.jpeg 320w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-speaker-logo-ottogroup-300x150.jpeg 300w\" sizes=\"auto, (max-width: 320px) 100vw, 320px\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-speaker-logo-dr-oetker.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"160\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-speaker-logo-clark.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-speaker-logo-clark.jpeg 320w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-speaker-logo-clark-300x150.jpeg 300w\" sizes=\"auto, (max-width: 320px) 100vw, 320px\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-speaker-logo-kaspersky.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"160\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-speaker-logo-gominga.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-speaker-logo-gominga.jpeg 320w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-speaker-logo-gominga-300x150.jpeg 300w\" sizes=\"auto, (max-width: 320px) 100vw, 320px\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"160\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-speaker-logo-vodafone.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-speaker-logo-vodafone.jpeg 320w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-speaker-logo-vodafone-300x150.jpeg 300w\" sizes=\"auto, (max-width: 320px) 100vw, 320px\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-speaker-logo-delivery-hero.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-speaker-logo-sbb-cff-ffs.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"160\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-speaker-logo-flixbus.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-speaker-logo-flixbus.jpeg 320w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-speaker-logo-flixbus-300x150.jpeg 300w\" sizes=\"auto, (max-width: 320px) 100vw, 320px\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"160\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-speaker-logo-a1.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-speaker-logo-a1.jpeg 320w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-speaker-logo-a1-300x150.jpeg 300w\" sizes=\"auto, (max-width: 320px) 100vw, 320px\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-speaker-logo-8-returns.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"160\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-speaker-logo-maison-baum.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-speaker-logo-maison-baum.jpeg 320w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-speaker-logo-maison-baum-300x150.jpeg 300w\" sizes=\"auto, (max-width: 320px) 100vw, 320px\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"160\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-speaker-logo-mytheresa.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-speaker-logo-mytheresa.jpeg 320w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-speaker-logo-mytheresa-300x150.jpeg 300w\" sizes=\"auto, (max-width: 320px) 100vw, 320px\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-speaker-logo-bain-and-company.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"160\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-speaker-logo-sas.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-speaker-logo-sas.jpeg 320w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-speaker-logo-sas-300x150.jpeg 300w\" sizes=\"auto, (max-width: 320px) 100vw, 320px\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/logo-01.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"160\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-speaker-logo-mediamarktsaturn.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-speaker-logo-mediamarktsaturn.jpeg 320w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-speaker-logo-mediamarktsaturn-300x150.jpeg 300w\" sizes=\"auto, (max-width: 320px) 100vw, 320px\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"160\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-speaker-logo-toom.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-speaker-logo-toom.jpeg 320w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-speaker-logo-toom-300x150.jpeg 300w\" sizes=\"auto, (max-width: 320px) 100vw, 320px\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"160\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-speaker-logo-regiondo.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-speaker-logo-regiondo.jpeg 320w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-speaker-logo-regiondo-300x150.jpeg 300w\" sizes=\"auto, (max-width: 320px) 100vw, 320px\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"160\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-speaker-logo-triple-a.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-speaker-logo-triple-a.jpeg 320w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-speaker-logo-triple-a-300x150.jpeg 300w\" sizes=\"auto, (max-width: 320px) 100vw, 320px\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"160\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-speaker-logo-koro.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-speaker-logo-koro.jpeg 320w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-speaker-logo-koro-300x150.jpeg 300w\" sizes=\"auto, (max-width: 320px) 100vw, 320px\" \/>                <\/div>\n                    <\/div>\n   <\/div>\n<\/section>\n\n<section         class=\"block-features half-grey-bg no-margin padding-bottom\" style=\"background-image:url('');\" id=\"\"\n>\n\t        <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-left.svg\" class=\"zig-zag-left-decoration decoration\" style=\"top:px\">\n    \t<div class=\"container\">\n\t\t<h3 class=\"align-center\">Was euch erwartet<\/h3>\t\t<div class=\"features-list\">\n\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"feature\" style=\"background-image:url(https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/01\/masterclass-desktop.png)\">\n\t\t\t\t\t<div class=\"feature-title\">Masterclasses<\/div>\n\t\t\t\t\t<div class=\"feature-description\">\n\t\t\t\t\t\t<h4>45 Minutes | Deep Dive<\/h4>\n<p>Ausf\u00fchrliche Erkl\u00e4rungen und praktische Lektionen zu bestimmten Themen und Fachgebieten pers\u00f6nlich und per Live-Stream.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"feature\" style=\"background-image:url(https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/01\/masterclass-desktop.png)\">\n\t\t\t\t\t<div class=\"feature-title\">Keynotes<\/div>\n\t\t\t\t\t<div class=\"feature-description\">\n\t\t\t\t\t\t<h4>30 Minutes | Keynotes<\/h4>\n<p>Detaillierte Einblicke und Best Practices anhand von Praxisbeispielen aus dem Alltag der CX-Experten pers\u00f6nlich und per Live-Stream.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"feature\" style=\"background-image:url(https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/01\/networking-desktop.png)\">\n\t\t\t\t\t<div class=\"feature-title\">Networking<\/div>\n\t\t\t\t\t<div class=\"feature-description\">\n\t\t\t\t\t\t<h4>Digital Networking<\/h4>\n<p>1:1 digitales Matchmaking &#8211; Vernetzung per Video oder Chat.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"feature\" style=\"background-image:url(https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/01\/roundtables-desktop.png)\">\n\t\t\t\t\t<div class=\"feature-title\">Panel Discussion<\/div>\n\t\t\t\t\t<div class=\"feature-description\">\n\t\t\t\t\t\t<h4>45 Minutes | Panel<\/h4>\n<p>Austausch und Lernen in virtuellen Pannels.<br \/>\nPanel Discussion<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n    \n<\/section>\n\n<section         class=\"block-agenda  no-margin no-padding\" style=\"background-color:#efefef;\" id=\"\"\n>\n\n<link rel=\"stylesheet\" type=\"text\/css\" href=\"\/\/cdn.jsdelivr.net\/npm\/slick-carousel@1.8.1\/slick\/slick.css\"\/>\n<script type=\"text\/javascript\" src=\"\/\/cdn.jsdelivr.net\/npm\/slick-carousel@1.8.1\/slick\/slick.min.js\"><\/script>\n\n    <div class=\"container\">\n                    <h2 class=\"section-title\">AGENDA<\/h2>\n            <p>Verpassen Sie nicht Ihre pers\u00f6nlichen Highlights der CX1 WORLD und schauen Sie sich unser Programm vorab an!<\/p>\n        \t\t\n\t\t\n\t\t\n\t\t\t\t\n        <div class=\"agenda grid fade-out\" data-block=\"block_620a795887ed9\" data-post=\"816\">\n        \t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"time\" style=\"grid-row:span 1\">\n\t\t\t\t\t\t<div class=\"time-area\">\n\t\t\t\t\t\t<div>09:00<\/div>\n\t\t\t\t\t\t<div class=\"seperator\">&#8211;<\/div>\n\t\t\t\t\t\t<div>09:30<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t                \t\t\t\t\t\n\t\t\t\t\t<div class=\"agenda-slot \">\n\t\t\t\t\t\t<div class=\"agenda-slot-area\">\n\t\t\t\t\t\t\t<div class=\"tags\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"tag\">Keynote<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"tag\">Digital Consumer Services<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"title\">Mehr als nur der beste Preis: Von Customer Insights zu wertvollen Produktanpassungen bei idealo<\/div>\n\t\t\t\t\t\t\t<div class=\"speaker\">Miriam von Straelen, Chief Customer Officer, idealo<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\n\t\t\t        \t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"time\" style=\"grid-row:span 1\">\n\t\t\t\t\t\t<div class=\"time-area\">\n\t\t\t\t\t\t<div>09:30<\/div>\n\t\t\t\t\t\t<div class=\"seperator\">&#8211;<\/div>\n\t\t\t\t\t\t<div>10:00<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t                \t\t\t\t\t\n\t\t\t\t\t<div class=\"agenda-slot \">\n\t\t\t\t\t\t<div class=\"agenda-slot-area\">\n\t\t\t\t\t\t\t<div class=\"tags\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"tag\">Keynote<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"tag\">Apparel Retail<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"title\">Branding neu gedacht: Was sich bei SNOCKS durch die Einf\u00fchrung von zenloop ge\u00e4ndert hat<\/div>\n\t\t\t\t\t\t\t<div class=\"speaker\">Johannes Kliesch, Founder, SNOCKS<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\n\t\t\t        \t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"time\" style=\"grid-row:span 1\">\n\t\t\t\t\t\t<div class=\"time-area\">\n\t\t\t\t\t\t<div>10:00<\/div>\n\t\t\t\t\t\t<div class=\"seperator\">&#8211;<\/div>\n\t\t\t\t\t\t<div>10:30<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t                \t\t\t\t\t\n\t\t\t\t\t<div class=\"agenda-slot \">\n\t\t\t\t\t\t<div class=\"agenda-slot-area\">\n\t\t\t\t\t\t\t<div class=\"tags\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"tag\">Keynote<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"tag\">Utilities<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"title\">#EarnCustomerLoyalty \u2013 Create customer centricity<\/div>\n\t\t\t\t\t\t\t<div class=\"speaker\">Muhdi Moussa, Head of Sales &amp; Marketing, Stadtenergie<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\n\t\t\t                <\/div>\n    <\/div>\n<\/section>\n\n<section         class=\"block-columns align-center padding-bottom no-margin small-padding-top\" style=\"background-color:#efefef;\" id=\"\"\n>\n\t        <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/arrow-left.svg\" class=\"arrow-left-decoration decoration\" style=\"top:60px\">\n    \n\t<div class=\"container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"grid\" style=\"grid-template-columns:\trepeat( 1, 1fr)\">\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<p><a href=\"\/cx1-2021\/agenda\" class=\"button invert grey\">Zur Agenda<\/a><\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t<\/div>\n<\/section>\n\n<section         class=\"block-columns align-center small-margin-bottom padding-top\" style=\"background-image:url('');\" id=\"\"\n>\n\t        <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/arrow-left.svg\" class=\"arrow-left-decoration decoration\" style=\"top:px\">\n             <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-right.svg\" class=\"dots-right-decoration decoration\" style=\"top:px\">\n    \n\t<div class=\"container\">\n\t\t<h2 class=\"section-title\">SPEAKER<\/h2>\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"grid\" style=\"grid-template-columns:\trepeat( 1, 1fr)\">\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t<\/div>\n<\/section>\n\n<section         class=\"block-speakers  no-margin no-padding\" style=\"background-image:url('');\" id=\"\"\n>\n\t         <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/arrow-right.svg\" class=\"arrow-right-decoration decoration\" style=\"top:500px\">\n        <div class=\"container\">\n\t\t\t\t\t\t<div class=\"speakers \">\n\t\t\t<div class=\"speakers-row\"> \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker \">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-2021-speaker-image-xxxl-lutz-christina-boechheimer.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-2021-speaker-image-xxxl-lutz-christina-boechheimer.jpeg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-2021-speaker-image-xxxl-lutz-christina-boechheimer-255x300.jpeg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Christina B\u00f6chheimer<\/h4>\n\t\t\t\t\t<div class=\"role\">Area Lead Customer Experience<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-speaker-logo-xxxl-lutz.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-2021-speaker-image-xxxl-lutz-christina-boechheimer.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-2021-speaker-image-xxxl-lutz-christina-boechheimer.jpeg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-2021-speaker-image-xxxl-lutz-christina-boechheimer-255x300.jpeg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-speaker-logo-xxxl-lutz.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Christina B\u00f6chheimer<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">Area Lead Customer Experience<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p>Christina leitet Customer Experience bei der XXXLutz Group, einem der weltweit f\u00fchrenden M\u00f6belh\u00e4ndler. Sie und ihr Team arbeiten an der Gestaltung von kundenzentrierten und kanal\u00fcbergreifenden Prozessen, die einen klaren Fokus auf End-to-End-Erlebnisse und Kundenzufriedenheit legen. Dies basiert auf einer intensiven Kundenrecherche, die es erm\u00f6glicht, die Bed\u00fcrfnisse und Hemmschwellen des Kunden entlang der gesamten Reise zu verstehen. Vor ihrer T\u00e4tigkeit bei XXXLutz war Christina B\u00f6chheimer in leitenden Positionen im Agentur- und Dienstleistungsbereich t\u00e4tig.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Keynote:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p><b>Wie sich Stolpersteine am Weg zur Omnichannel Experience im M\u00f6belkauf \u00fcberwinden lassen<\/b><\/p>\n<p>Was bedeutet Kundenzentrierung f\u00fcr den M\u00f6belkauf? Dieser Frage geht Christina B\u00f6chheimer, Area Lead Customer Experience bei XXXL Group, in ihrer Session auf der CX1 WORLD auf den Grund. Sie berichtet dabei von den gr\u00f6\u00dften H\u00fcrden auf dem Weg zu einer kundenzentrierten Organisation, auf welche L\u00f6sungsm\u00f6glichkeiten das CX-Team der XXXL Group gesto\u00dfen ist und welche Vision es in puncto Customer Experience verfolgt.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker \">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-2021-speaker-image-lufthansa-heike-birlenbach.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-2021-speaker-image-lufthansa-heike-birlenbach.jpeg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-2021-speaker-image-lufthansa-heike-birlenbach-255x300.jpeg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Heike Birlenbach<\/h4>\n\t\t\t\t\t<div class=\"role\">Senior Vice President Customer Experience<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-speaker-logo-lufthansa.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-2021-speaker-image-lufthansa-heike-birlenbach.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-2021-speaker-image-lufthansa-heike-birlenbach.jpeg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-2021-speaker-image-lufthansa-heike-birlenbach-255x300.jpeg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-speaker-logo-lufthansa.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Heike Birlenbach<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">Senior Vice President Customer Experience<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p>Mit Wirkung zum 1. Januar 2021 hat die Lufthansa Group Heike Birlenbach zum Senior Vice President Customer Experience ernannt. In diesem Zusammenhang agiert sie als oberste Kundenbotschafterin innerhalb der Lufthansa Group und ist f\u00fcr die Gestaltung des gesamten Kundenerlebnisses verantwortlich. Dazu geh\u00f6ren Kundenstrategie, Experience Design, Kundenservice und digitale Interaktion, au\u00dferdem alle Produktentwicklungen wie Flugzeugkabine oder Lounges weltweit. Sie leitet ein Team von \u00fcber 2500 Mitarbeitern rund um den Globus. Vor ihrem Wechsel zu Customer Experience war Heike als SVP verantwortlich f\u00fcr den weltweiten Vertrieb von Lufthansa, Swiss, Austrian, Brussels Airlines und teilweise Eurowings mit insgesamt 2000 Mitarbeitern auf allen Kontinenten der Welt. Dar\u00fcber hinaus war sie Chief Commercial Officer der Lufthansa Airline.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Keynote:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p><b>Customer Experience bei der Lufthansa Gruppe: Kurzfristig auf Kundenbed\u00fcrfnisse reagieren lernen<\/b><\/p>\n<p>Eine Branche, die von der Pandemie insbesondere hart getroffen wurde, ist die Luftfahrt. In Deutschland flogen im Jahr 2020 rund 31,3 Millionen Menschen ab, im Vorjahr waren es noch 124,4 Millionen \u2013 die Zahl der bef\u00f6rderten Flugg\u00e4ste ging damit um 75 % zur\u00fcck. In ihrer Session gibt Heike Birlenbach, Senior Vice President Customer Experience bei der Lufthansa, einen generellen \u00dcberblick, wie die Lufthansa Gruppe das Thema Customer Experience angeht und wie das Unternehmen seine Prozesse angepasst hat, um auf die sich kurzfristig ver\u00e4ndernden Kundenbed\u00fcrfnisse in Zeiten von Corona zu reagieren. Sie berichtet dabei, wie die Lufthansa Gruppe mit Customer Journeys arbeitet, wie die Entwicklung unterschiedlicher Personas aussah, um unterschiedliche Kundenbed\u00fcrfnisse besser abbilden zu k\u00f6nnen und wie das Unternehmen sogenannte Customer Co-Creation Labs durchgef\u00fchrt hat, um neue Produkte und Services mit Kund:innen zusammen zu entwickeln.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker \">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-2021-speaker-image-kadewe-andre-maeder.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-2021-speaker-image-kadewe-andre-maeder.jpeg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-2021-speaker-image-kadewe-andre-maeder-255x300.jpeg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Andr\u00e9 Maeder<\/h4>\n\t\t\t\t\t<div class=\"role\">Chief Executive Officer<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-speaker-logo-kadewe.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-2021-speaker-image-kadewe-andre-maeder.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-2021-speaker-image-kadewe-andre-maeder.jpeg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-2021-speaker-image-kadewe-andre-maeder-255x300.jpeg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-speaker-logo-kadewe.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Andr\u00e9 Maeder<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">Chief Executive Officer<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p><b>Profil<\/b><\/p>\n<p>\u25aa 40 Jahre Berufserfahrung im Premium-Einzelhandel<br \/>\n\u25aa 25 Jahre als Vorstandsmitglied in global agierenden und b\u00f6rsennotierten Unternehmen<br \/>\n\u25aa Mitarbeiterverantwortung &lt;1.000<br \/>\n\u25aa Umsatz- &amp; Budgetverantwortung: 500 Mio. \u20ac bis 2 Mrd. \u20ac<br \/>\nKernkompetenzen:<br \/>\n\u25aa F\u00fchrung globaler Marken mit Gro\u00df- und Einzelhandelsaktivit\u00e4ten<br \/>\n\u25aa F\u00fchrung von Einzelhandelsketten und Warenhauskonzernen<br \/>\n\u25aa Entwicklung und Umsetzung von neuen Gesch\u00e4ftskonzepten<br \/>\n\u25aa Refurbishment von Department Stores und Entwicklung neuer Flagship Stores<\/p>\n<p><b>Erfahrung als F\u00fchrungskraft<\/b><\/p>\n<p>\u25aa Die KaDeWe Group, Berlin, Deutschland (2014 &#8211; heute)<br \/>\n\u25aa Karstadt Warenhaus GmbH, Deutschland (2012 &#8211; 2013)<br \/>\n\u25aa Charles V\u00f6gele Gruppe, Schweiz (2009 &#8211; 2011)<br \/>\n\u25aa Hugo Boss AG, Deutschland (2004 &#8211; 2008)<br \/>\n\u25aa S. Oliver Group, Deutschland (2002 &#8211; 2003)<br \/>\n\u25aa Harrods Ltd, Knightsbridge, London, UK (1995 &#8211; 2001)<\/p>\n<p><b>Aufsichtsgremien<\/b><\/p>\n<p>\u25aa IGDS &#8211; Intercontinental Group of Department Stores (2018 &#8211; heute)<br \/>\n\u25aa Magazin zum Globus AG, Schweiz (2020 &#8211; heute)<br \/>\n\u25aa Zino Davidoff Trading AG, Schweiz (2013 &#8211; heute)<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Keynote:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p><b>Die Zukunft der Kaufh\u00e4user<\/b><\/p>\n<p>In Zeiten, in denen sich die Kundenbed\u00fcrfnisse st\u00e4ndig \u00e4ndern, m\u00fcssen Unternehmen eine kundenorientierte Strategie entwickeln, um langfristig wettbewerbsf\u00e4hig zu bleiben, sagt Andr\u00e9 Maeder, CEO der KaDeWe Group. In seinem Vortrag auf der CX1 WORLD CONFERENCE er\u00f6rtert er, wie das KaDeWe diesen Ansatz verfolgt, indem es seinen Kunden sowohl online als auch offline das KaDeWe-Erlebnis bietet und sich in ein Lifestyle-Gesch\u00e4ft verwandelt, um die Zukunft des Einzelhandels zu gestalten.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker \">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-2021-speaker-image-vivaconagua-carolin-stu\u0308demann.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-2021-speaker-image-vivaconagua-carolin-stu\u0308demann.jpeg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-2021-speaker-image-vivaconagua-carolin-stu\u0308demann-255x300.jpeg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Carolin St\u00fcdemann<\/h4>\n\t\t\t\t\t<div class=\"role\">Executive Board<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"160\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-speaker-logo-vivaconagua.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-speaker-logo-vivaconagua.jpeg 320w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-speaker-logo-vivaconagua-300x150.jpeg 300w\" sizes=\"auto, (max-width: 320px) 100vw, 320px\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-2021-speaker-image-vivaconagua-carolin-stu\u0308demann.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-2021-speaker-image-vivaconagua-carolin-stu\u0308demann.jpeg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-2021-speaker-image-vivaconagua-carolin-stu\u0308demann-255x300.jpeg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"160\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-speaker-logo-vivaconagua.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-speaker-logo-vivaconagua.jpeg 320w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-speaker-logo-vivaconagua-300x150.jpeg 300w\" sizes=\"auto, (max-width: 320px) 100vw, 320px\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Carolin St\u00fcdemann<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">Executive Board<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p>Caro ist seit 3 Jahren Gesch\u00e4ftsf\u00fchrender Vorstand des gemeinn\u00fctzigen Vereins Viva con Agua de Sankt Pauli e.V. Der Verein ist ein internationales Netzwerk aus Menschen und Organisationen, die sich f\u00fcr sauberes Trinkwasser und gesellschaftliche Transformation einsetzen. Das Viva con Agua Markenzeichen: Unkonventionelles, exploratives Arbeiten sowie eine Denk- und Handlungslogik, die agiles Arbeiten erm\u00f6glicht. Gemeinsam mit ihren Partner Netzwerken gelingt es uns, branchen\u00fcbergreifend neue Akzente zu setzen. Diese f\u00fchren nicht selten zu positiver Transformation: ein Flaschenwasser, das dazu aufruft Leitungswasser zu trinken oder ein Fu\u00dfballstadion als Kunstgalerie \u2013 und das wirtschaftlich erfolgreich. Nach ihre Studium hat Caro bereits mit 24 Jahren eine Einrichtung in der station\u00e4ren Jugendhilfe 4 Jahre lang geleitet in Dithmarschen geleitet. Nach einem kurzen Abstecher in die Unternehmensberatung ist sie seit September 2018 bei Viva con Agua de Sankt Pauli e.V. t\u00e4tig.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Keynote:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p><b>Social-Business als Modell der Zukunft? \u2013 So k\u00f6nnen soziale Gesch\u00e4ftsmodelle erfolgreich sein<\/b><\/p>\n<p>Durch die gro\u00dfen gesellschaftlichen Fragen unserer Zeit \u2013 allen voran der Klimawandel \u2013 stehen soziale Gesch\u00e4ftsmodelle so hoch im Kurs wie noch nie. Eine der wohl bekanntesten deutschen Organisationen, die in dem Bereich t\u00e4tig ist, ist Viva con Agua. In ihrer Session auf der CX1 WORLD CONFERENCE gibt Carolin St\u00fcdemann, Gesch\u00e4ftsf\u00fchrender Vorstand bei Viva con Agua, Einblick, wie genau soziale Business-Modell aussehen k\u00f6nnen, warum wir sie von einer gesellschaftlichen Perspektive aus ben\u00f6tigen und wie sie erfolgreich sein k\u00f6nnen. Sie berichtet dabei anhand konkreter Praxisbeispiele aus dem Viva con Agua-Kosmos und erl\u00e4utert au\u00dferdem, wie sich wirtschaftliche Hebel f\u00fcr Nachhaltigkeit nutzen lassen.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div><div class=\"speakers-row\">\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker \">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-2021-speaker-image-zoom-peer-stemmler.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-2021-speaker-image-zoom-peer-stemmler.jpeg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-2021-speaker-image-zoom-peer-stemmler-255x300.jpeg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Peer Stemmler<\/h4>\n\t\t\t\t\t<div class=\"role\">Head of DACH<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"160\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-speaker-logo-zoom.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-speaker-logo-zoom.jpeg 320w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-speaker-logo-zoom-300x150.jpeg 300w\" sizes=\"auto, (max-width: 320px) 100vw, 320px\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-2021-speaker-image-zoom-peer-stemmler.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-2021-speaker-image-zoom-peer-stemmler.jpeg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-2021-speaker-image-zoom-peer-stemmler-255x300.jpeg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"160\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-speaker-logo-zoom.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-speaker-logo-zoom.jpeg 320w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-speaker-logo-zoom-300x150.jpeg 300w\" sizes=\"auto, (max-width: 320px) 100vw, 320px\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Peer Stemmler<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">Head of DACH<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p>Peer ist eine globale F\u00fchrungspers\u00f6nlichkeit mit mehr als 20 Jahren Erfahrung in der Videokommunikations-, Software- und Beratungsbranche, einschlie\u00dflich umfassender Kenntnisse im Bereich Software-as-a-Service. Er ist bekannt f\u00fcr innovative, \u00e4u\u00dferst erfolgreiche Vertriebs- und Markteinf\u00fchrungsstrategien. Unter seiner F\u00fchrung wachsen die Teammitglieder und entfalten ihr volles Potenzial. Als Head of DACH bei Zoom Video Communications ist Peer f\u00fcr das Gesch\u00e4ft in Deutschland, \u00d6sterreich und der Schweiz verantwortlich. Zuvor war Peer seit 2003 Managing Director von Webex in Deutschland. Das Unternehmen wurde im Jahr 2007 von Cisco Systems \u00fcbernommen. Zu dieser Zeit war Eric Yuan, der heutige CEO von Zoom, Vice President of Engineering bei Webex. Yuan gr\u00fcndete Zoom im Jahr 2011. Zoom ging 2019 an die B\u00f6rse.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Keynote:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p><b>Zoom &#8211; Blick in die Zukunft<\/b><\/p>\n<p>Zoom hat gezeigt, dass man alles praktisch von \u00fcberall erledigen kann. Die Komplexit\u00e4t des ortsfernen Arbeitens war f\u00fcr uns alle eine Herausforderung und was wir daraus gemacht haben, kann sich wirklich sehen lassen. Unsere Kunden haben Vertrauen aus der Ferne aufgebaut, global Mitarbeiter angeworben und erfolgreich Produkte eingef\u00fchrt. Die spannendste Entwicklung war, dass wir deutliche Produktivit\u00e4tsspr\u00fcnge sehen, wenn wir unseren Teams mehr Flexibilit\u00e4t und Autonomie zugestehen.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker \">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-2021-speaker-image-otto-dr-sebastian-walter.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-2021-speaker-image-otto-dr-sebastian-walter.jpeg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-2021-speaker-image-otto-dr-sebastian-walter-255x300.jpeg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Dr. Sebastian Walter<\/h4>\n\t\t\t\t\t<div class=\"role\">VP Digital and Consulting<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-speaker-logo-otto.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-2021-speaker-image-otto-dr-sebastian-walter.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-2021-speaker-image-otto-dr-sebastian-walter.jpeg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-2021-speaker-image-otto-dr-sebastian-walter-255x300.jpeg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-speaker-logo-otto.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Dr. Sebastian Walter<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">VP Digital and Consulting<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p>Ab dem 1. Oktober 2020 verantwortet Sebastian Walter als Vice President den neu geschaffenen Bereich &#8220;Digital und Consulting&#8221; und berichtet direkt an Sebastian Klauke, Konzernvorstand f\u00fcr E-Commerce, Technologie, Business Intelligence und Corporate Ventures. Mit der Zusammenlegung der Bereiche &#8220;Digital Excellence&#8221; (EC-DX) und &#8220;Otto Group Consulting&#8221; (VV-OC) soll die Beratungsfunktion der Holding gest\u00e4rkt werden, um den Herausforderungen der digitalen Transformation k\u00fcnftig besser begegnen zu k\u00f6nnen. Der 45-j\u00e4hrige Jurist verf\u00fcgt \u00fcber mehr als 15 Jahre Berufserfahrung in Beratung und Industrie &#8211; zuletzt als Expert Vice President und Head of Digital Solutions bei der strategischen Unternehmensberatung Bain &amp; Company in Berlin und zuvor im Vertriebs- und Marketingmanagement bei Unilever und Olympus Optical. Als Experte f\u00fcr die Konsumg\u00fcterindustrie, das Gesundheitswesen und den Handel hat er Kunden dabei unterst\u00fctzt, digitale L\u00f6sungen zu finden und zu implementieren, um zum Beispiel das Kundenerlebnis zu verbessern, die interne Effizienz zu optimieren oder neue Gesch\u00e4ftsfelder zu erschlie\u00dfen. Er unterst\u00fctzte Design Thinking, Nutzeranalysen sowie die Erstellung und Optimierung von Prototypen und digitalen Produkten wie Apps, datengesteuerte Managementsysteme und Omnichannel Customer Journeys.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Keynote:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p><b>\u201eHey OTTO, sprich mit mir\u201c \u2013 Dos und Dont\u2018s einer Chatbot-gest\u00fctzten CX im Kundenservice<\/b><\/p>\n<p>Chatbots im Customer Care polarisieren. Im Idealfall verhelfen sie Kundenanliegen in Sekundenbruchteilen zu l\u00f6sen, bei schlechter Umsetzung k\u00f6nnen sie aber auch hohe Frustration bei den Kunden ausl\u00f6sen. Sebastian und Daniel teilen die Erfahrungen aus der Entwicklung und Umsetzung einer ganzheitlichen Chatbot Strategie f\u00fcr die Otto Group, zeigen einerseits die Fallstricke auf aber auch wie eine hohe Kundenakzeptanz erreicht werden kann.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker \">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-2021-speaker-image-miele-gregor-czempiel.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-2021-speaker-image-miele-gregor-czempiel.jpeg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-2021-speaker-image-miele-gregor-czempiel-255x300.jpeg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Gregor Czempiel<\/h4>\n\t\t\t\t\t<div class=\"role\">Vice President Customer Experience Int.<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-speaker-logo-miele.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-2021-speaker-image-miele-gregor-czempiel.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-2021-speaker-image-miele-gregor-czempiel.jpeg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-2021-speaker-image-miele-gregor-czempiel-255x300.jpeg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-speaker-logo-miele.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Gregor Czempiel<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">Vice President Customer Experience Int.<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p>Als Vice President Customer Experience Int. Gregor ist bei Miele verantwortlich f\u00fcr Customer Experience, Customer Data Strategy, CRM und Customer Insights and Research. In dieser Funktion werden die Interessen der Kunden funktions\u00fcbergreifend und zentral wahrgenommen und in die verschiedenen Unternehmensbereiche transportiert. Getreu dem Miele-Motto Immer besser&#8221; richten wir alle unsere Aktivit\u00e4ten konsequent an den Bed\u00fcrfnissen und W\u00fcnschen unserer Kunden aus. Vor seinem Eintritt bei Miele leitete Gregor das europ\u00e4ische Amazon-Gesch\u00e4ft bei Canon und war f\u00fcr verschiedene andere internationale Unternehmen im FMCG-Umfeld t\u00e4tig.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Masterclass:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p><b>CX meets IoT: Wie Produktnutzungsdaten entlang der Customer Journey zu einer h\u00f6heren Kundenbindung und mehr Ums\u00e4tzen f\u00fchren<\/b><\/p>\n<p>Die Rolle von Produktnutzungsdaten entlang der Customer Journey zu verstehen und diese anschlie\u00dfend geschickt einzusetzen, bietet gro\u00dfes Potenzial, das Kundenerlebnis nachhaltig zu st\u00e4rken und die Kundenbindung zu erh\u00f6hen. In ihrer Session zeigen valantic Gesch\u00e4ftsf\u00fchrer Nils Weber und Gregor Czempiel, Vice President Customer Experience International bei Miele, wie ein D2C-Kommunikationsansatz auf Basis von Produktnutzungsdaten echte Kundenmehrwerte erzeugt und wie eine IoT- sowie Marketing-Technologie-Architektur zur Integration von Produkt- und Kundenlebenszyklus in der Praxis aussehen kann.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker \">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-2021-speaker-image-scout24-fabian-frank.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-2021-speaker-image-scout24-fabian-frank.jpeg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-2021-speaker-image-scout24-fabian-frank-255x300.jpeg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Fabian Frank<\/h4>\n\t\t\t\t\t<div class=\"role\">Digital Marketing and Brand Management Leader<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-speaker-logo-scout24.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-2021-speaker-image-scout24-fabian-frank.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-2021-speaker-image-scout24-fabian-frank.jpeg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-2021-speaker-image-scout24-fabian-frank-255x300.jpeg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-speaker-logo-scout24.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Fabian Frank<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">Digital Marketing and Brand Management Leader<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p>Fabian ist eine F\u00fchrungspers\u00f6nlichkeit in den Bereichen digitales Marketing und Markenmanagement mit langj\u00e4hriger Erfahrung sowohl auf C-Suite- als auch auf Vorstandsebene. In seiner Karriere war er an vorderster Front der Innovation im digitalen Marketing t\u00e4tig und leitete die Marketingfunktionen f\u00fchrender Online-Unternehmen in Branchen wie Telekommunikation, Technologie und Reisen. Bevor er als Chief Marketing Officer zur Scout24 Schweiz AG kam, war er Head of Online Marketing &amp; Social Media bei Swisscom, wo er unter anderem f\u00fcr die Online-Marketing-Aktivit\u00e4ten der Untermarken Wingo und SimplyMobile verantwortlich war. Weitere fr\u00fchere Positionen waren Head of eMarketing bei Kuoni Travel Group und Director Online Marketing &amp; Sales bei UPC Broadband. Die F\u00e4higkeit, sich in komplexen Umgebungen zurechtzufinden, seine Erfahrung, Kreativit\u00e4t und Probleml\u00f6sungskompetenz bringen Fabian an die Spitze seines Berufs. Derzeit ist er f\u00fcr die Marketingaktivit\u00e4ten aller Scout24-Marken (AutoScout24, ImmoScout24, FinanceScout24, MotoScout24 und anibis.ch) verantwortlich. Er lebt derzeit in Aarau und hat zwei Kinder.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Keynote:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p><b>Room to improve: Warum Leanback-Kommunikation eine andere Customer Experience verdient<\/b><\/p>\n<p>In seiner Session auf der CX1 WORLD CONFERENCE demonstriert Fabian Frank, CMO von Scout24 Schweiz, warum Leanback-Kommunikationskan\u00e4le ein durchgehend anderes Kundenerlebnis verdienen. Er berichtet dabei anhand praxisnaher Beispiele und eigener Learnings, die das CX-Team von Scout24 Schweiz gemacht hat.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n    <\/div>\n<\/section>\n\n<section         class=\"block-columns align-center no-margin small-padding-top\" style=\"background-image:url('');\" id=\"\"\n>\n\t\n\t<div class=\"container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"grid\" style=\"grid-template-columns:\trepeat( 1, 1fr)\">\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<p><a class=\"button invert\" href=\"\/cx1-2021\/speakers\">Mehr Speaker<\/a><\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t<\/div>\n<\/section>\n\n<section         class=\"block-columns align-center no-margin padding-top\" style=\"background-image:url('');\" id=\"\"\n>\n\t        <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/arrow-left.svg\" class=\"arrow-left-decoration decoration\" style=\"top:-50px\">\n    \n\t<div class=\"container\">\n\t\t<h2 class=\"section-title\">THEMATISCHE AUFTEILUNG<\/h2>\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"grid\" style=\"grid-template-columns:\trepeat( 1, 1fr)\">\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<p>Trotz der r\u00e4umlichen Distanz zielt die diesj\u00e4hrige\u00a0<strong>CX1 WORLD CONFERENCE<\/strong>\u00a0erneut darauf ab, die f\u00fchrenden Kundenerfahrungs-Champions miteinander zu verbinden und gleichzeitig modernste Erkenntnisse von den sch\u00e4rfsten K\u00f6pfen der Branche zu liefern. Jeder der\u00a0<strong>vier Konferenztage<\/strong>\u00a0ist auf unterschiedliche Schwerpunktthemen mit einzigartigen Erkenntnissen ausgerichtet:<\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t<\/div>\n<\/section>\n\n<section         class=\"block-days  no-margin small-padding-top\" style=\"background-image:url('');\" id=\"\"\n>\n\t\t<div class=\"container\">\n\t\t\n\t\t<div class=\"days desktop\">\n\t\t\t\t\t<div class=\"day six columns\">\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"502\" height=\"307\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/ac1aa87a11b44949956f3491cd4eab430fce866a-image-customer-intelligence.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/ac1aa87a11b44949956f3491cd4eab430fce866a-image-customer-intelligence.jpeg 502w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/ac1aa87a11b44949956f3491cd4eab430fce866a-image-customer-intelligence-300x183.jpeg 300w\" sizes=\"auto, (max-width: 502px) 100vw, 502px\" \/>\t\t\t\t<div class=\"day-overlay\">\n\t\t\t\t\t<div class=\"sub-title\">Tag 1<\/div>\n\t\t\t\t\t<h3>Kundenintelligenz<\/h3>\n\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t<p>Am\u00a0<strong>ersten Tag<\/strong>\u00a0dreht sich alles um das Thema\u00a0<strong>Customer Intelligence<\/strong>. Fragen, die an diesem Tag diskutiert werden, sind zum Beispiel, wie Kundenbefragungen aufgesetzt werden sollten, an welchem Touchpoint dies f\u00fcr verschiedene Branchen sinnvoll ist und welche Befragungsmethoden besonders relevant sind.<\/p>\n<ul>\n<li>Einrichtung der richtigen Kundenumfragen, um wertvolles Feedback an relevanten Ber\u00fchrungspunkten entlang der Customer Journey zu sammeln<\/li>\n<li>Anleitung dazu, welche Umfragemethode in welchem Szenario sinnvoll ist, um verwertbare Ergebnisse zu erhalten<\/li>\n<\/ul>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<div class=\"day six columns\">\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"502\" height=\"307\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/09ef8dc6b8d22b73ef9f1b6427a0d11a87a7bb97-image-continuous-innovation.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/09ef8dc6b8d22b73ef9f1b6427a0d11a87a7bb97-image-continuous-innovation.jpeg 502w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/09ef8dc6b8d22b73ef9f1b6427a0d11a87a7bb97-image-continuous-innovation-300x183.jpeg 300w\" sizes=\"auto, (max-width: 502px) 100vw, 502px\" \/>\t\t\t\t<div class=\"day-overlay\">\n\t\t\t\t\t<div class=\"sub-title\">Tag 2<\/div>\n\t\t\t\t\t<h3>Kontinuierliche Innovationen &amp; Kundenzentrierung<\/h3>\n\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t<p>Am\u00a0<strong>zweiten Tag<\/strong>\u00a0werden wir tiefer in die Analyse des gesammelten Feedbacks eintauchen, indem wir den Schwerpunkt auf\u00a0<strong>Continuous Innovation<\/strong>\u00a0legen. Wir werden auch einen Schwerpunkt auf den Bereich\u00a0<strong>Customer Centricity<\/strong>\u00a0legen und er\u00f6rtern, wie Erkenntnisse aus der Feedback-Analyse in verschiedenen relevanten Abteilungen eines Unternehmens sichtbar gemacht werden k\u00f6nnen.<\/p>\n<ul>\n<li><strong>Continuous Innovation:<\/strong>\u00a0Analyse des gesammelten Kundenfeedbacks, um mehr \u00fcber Abwanderungs- und Loyalit\u00e4tstreiber zu erfahren und daraus konkrete Ma\u00dfnahmen abzuleiten, um<\/li>\n<li><strong>Customer Centricity:<\/strong>\u00a0Die Stimme des Kunden in die gesamte Organisation tragen und sie f\u00fcr alle relevanten internen Stakeholder sichtbar machen<\/li>\n<\/ul>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<div class=\"day six columns\">\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"502\" height=\"307\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/1a3480d658c42cc93d32f10e5f4b23ff353a7557-image-retain-at-scale.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/1a3480d658c42cc93d32f10e5f4b23ff353a7557-image-retain-at-scale.jpeg 502w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/1a3480d658c42cc93d32f10e5f4b23ff353a7557-image-retain-at-scale-300x183.jpeg 300w\" sizes=\"auto, (max-width: 502px) 100vw, 502px\" \/>\t\t\t\t<div class=\"day-overlay\">\n\t\t\t\t\t<div class=\"sub-title\">Tag 3<\/div>\n\t\t\t\t\t<h3>Skalierbare Kundenbindung &amp; Markenf\u00fcrsprache<\/h3>\n\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t<p>Der\u00a0<strong>dritte Tag<\/strong>\u00a0der Konferenz bietet eine Plattform, um zu diskutieren, wie Kundenfeedback genutzt werden kann, um<strong>\u00a0Kunden in gro\u00dfem Umfang zu binden.<\/strong>\u00a0Dar\u00fcber hinaus werden wir Best Practices er\u00f6rtern, wie man zufriedene Kunden f\u00fcr\u00a0<strong>Brand Advocacy<\/strong>\u00a0gewinnen kann.<\/p>\n<ul>\n<li><strong>Retain at Scale:<\/strong>\u00a0Unzufriedene Kunden effizient und ultraschnell zur\u00fcckgewinnen durch personalisierte R\u00fcckgewinnungsstrategien<\/li>\n<li><strong>Brand Advocacy:<\/strong>\u00a0Zufriedene Kunden zu Markenvertretern machen und sie f\u00fcr Upselling- oder Cross-Selling-Kampagnen nutzen<\/li>\n<\/ul>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<div class=\"day six columns\">\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"502\" height=\"307\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/2f2acdf2b079583dbc460cf96ba0c31bb9860ea6-image-international-cx.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/2f2acdf2b079583dbc460cf96ba0c31bb9860ea6-image-international-cx.jpeg 502w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/2f2acdf2b079583dbc460cf96ba0c31bb9860ea6-image-international-cx-300x183.jpeg 300w\" sizes=\"auto, (max-width: 502px) 100vw, 502px\" \/>\t\t\t\t<div class=\"day-overlay\">\n\t\t\t\t\t<div class=\"sub-title\">Tag 4<\/div>\n\t\t\t\t\t<h3>Internationale CX <\/h3>\n\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t<p>Am\u00a0<strong>vierten und letzten Tag<\/strong>\u00a0werden wir uns auf die\u00a0<strong>internationale CX<\/strong>\u00a0konzentrieren. Hier werden wir diskutieren, wie sich die Einf\u00fchrung von CX-Strategien in verschiedenen M\u00e4rkten unterscheiden kann und was Unternehmen dabei beachten m\u00fcssen.<\/p>\n<ul>\n<li>Bew\u00e4hrte Verfahren f\u00fcr die Einf\u00fchrung von CX-Strategien in verschiedenen M\u00e4rkten<\/li>\n<li>Lokale Marktmerkmale, die Unternehmen kennen und ber\u00fccksichtigen sollten<\/li>\n<\/ul>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n\t\t<div class=\"days mobile\">\n\t\t\t\t\t<div class=\"day accordion\">\n\t\t\t\t<div class=\"sub-title\">Tag 1<\/div>\n\t\t\t\t<div class=\"content\">\n\t\t\t\t\t<h3>Kundenintelligenz<\/h3>\n\t\t\t\t\t<p>Am\u00a0<strong>ersten Tag<\/strong>\u00a0dreht sich alles um das Thema\u00a0<strong>Customer Intelligence<\/strong>. Fragen, die an diesem Tag diskutiert werden, sind zum Beispiel, wie Kundenbefragungen aufgesetzt werden sollten, an welchem Touchpoint dies f\u00fcr verschiedene Branchen sinnvoll ist und welche Befragungsmethoden besonders relevant sind.<\/p>\n<ul>\n<li>Einrichtung der richtigen Kundenumfragen, um wertvolles Feedback an relevanten Ber\u00fchrungspunkten entlang der Customer Journey zu sammeln<\/li>\n<li>Anleitung dazu, welche Umfragemethode in welchem Szenario sinnvoll ist, um verwertbare Ergebnisse zu erhalten<\/li>\n<\/ul>\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"502\" height=\"307\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/ac1aa87a11b44949956f3491cd4eab430fce866a-image-customer-intelligence.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/ac1aa87a11b44949956f3491cd4eab430fce866a-image-customer-intelligence.jpeg 502w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/ac1aa87a11b44949956f3491cd4eab430fce866a-image-customer-intelligence-300x183.jpeg 300w\" sizes=\"auto, (max-width: 502px) 100vw, 502px\" \/>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<div class=\"day accordion\">\n\t\t\t\t<div class=\"sub-title\">Tag 2<\/div>\n\t\t\t\t<div class=\"content\">\n\t\t\t\t\t<h3>Kontinuierliche Innovationen &amp; Kundenzentrierung<\/h3>\n\t\t\t\t\t<p>Am\u00a0<strong>zweiten Tag<\/strong>\u00a0werden wir tiefer in die Analyse des gesammelten Feedbacks eintauchen, indem wir den Schwerpunkt auf\u00a0<strong>Continuous Innovation<\/strong>\u00a0legen. Wir werden auch einen Schwerpunkt auf den Bereich\u00a0<strong>Customer Centricity<\/strong>\u00a0legen und er\u00f6rtern, wie Erkenntnisse aus der Feedback-Analyse in verschiedenen relevanten Abteilungen eines Unternehmens sichtbar gemacht werden k\u00f6nnen.<\/p>\n<ul>\n<li><strong>Continuous Innovation:<\/strong>\u00a0Analyse des gesammelten Kundenfeedbacks, um mehr \u00fcber Abwanderungs- und Loyalit\u00e4tstreiber zu erfahren und daraus konkrete Ma\u00dfnahmen abzuleiten, um<\/li>\n<li><strong>Customer Centricity:<\/strong>\u00a0Die Stimme des Kunden in die gesamte Organisation tragen und sie f\u00fcr alle relevanten internen Stakeholder sichtbar machen<\/li>\n<\/ul>\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"502\" height=\"307\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/09ef8dc6b8d22b73ef9f1b6427a0d11a87a7bb97-image-continuous-innovation.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/09ef8dc6b8d22b73ef9f1b6427a0d11a87a7bb97-image-continuous-innovation.jpeg 502w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/09ef8dc6b8d22b73ef9f1b6427a0d11a87a7bb97-image-continuous-innovation-300x183.jpeg 300w\" sizes=\"auto, (max-width: 502px) 100vw, 502px\" \/>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<div class=\"day accordion\">\n\t\t\t\t<div class=\"sub-title\">Tag 3<\/div>\n\t\t\t\t<div class=\"content\">\n\t\t\t\t\t<h3>Skalierbare Kundenbindung &amp; Markenf\u00fcrsprache<\/h3>\n\t\t\t\t\t<p>Der\u00a0<strong>dritte Tag<\/strong>\u00a0der Konferenz bietet eine Plattform, um zu diskutieren, wie Kundenfeedback genutzt werden kann, um<strong>\u00a0Kunden in gro\u00dfem Umfang zu binden.<\/strong>\u00a0Dar\u00fcber hinaus werden wir Best Practices er\u00f6rtern, wie man zufriedene Kunden f\u00fcr\u00a0<strong>Brand Advocacy<\/strong>\u00a0gewinnen kann.<\/p>\n<ul>\n<li><strong>Retain at Scale:<\/strong>\u00a0Unzufriedene Kunden effizient und ultraschnell zur\u00fcckgewinnen durch personalisierte R\u00fcckgewinnungsstrategien<\/li>\n<li><strong>Brand Advocacy:<\/strong>\u00a0Zufriedene Kunden zu Markenvertretern machen und sie f\u00fcr Upselling- oder Cross-Selling-Kampagnen nutzen<\/li>\n<\/ul>\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"502\" height=\"307\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/1a3480d658c42cc93d32f10e5f4b23ff353a7557-image-retain-at-scale.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/1a3480d658c42cc93d32f10e5f4b23ff353a7557-image-retain-at-scale.jpeg 502w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/1a3480d658c42cc93d32f10e5f4b23ff353a7557-image-retain-at-scale-300x183.jpeg 300w\" sizes=\"auto, (max-width: 502px) 100vw, 502px\" \/>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<div class=\"day accordion\">\n\t\t\t\t<div class=\"sub-title\">Tag 4<\/div>\n\t\t\t\t<div class=\"content\">\n\t\t\t\t\t<h3>Internationale CX <\/h3>\n\t\t\t\t\t<p>Am\u00a0<strong>vierten und letzten Tag<\/strong>\u00a0werden wir uns auf die\u00a0<strong>internationale CX<\/strong>\u00a0konzentrieren. Hier werden wir diskutieren, wie sich die Einf\u00fchrung von CX-Strategien in verschiedenen M\u00e4rkten unterscheiden kann und was Unternehmen dabei beachten m\u00fcssen.<\/p>\n<ul>\n<li>Bew\u00e4hrte Verfahren f\u00fcr die Einf\u00fchrung von CX-Strategien in verschiedenen M\u00e4rkten<\/li>\n<li>Lokale Marktmerkmale, die Unternehmen kennen und ber\u00fccksichtigen sollten<\/li>\n<\/ul>\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"502\" height=\"307\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/2f2acdf2b079583dbc460cf96ba0c31bb9860ea6-image-international-cx.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/2f2acdf2b079583dbc460cf96ba0c31bb9860ea6-image-international-cx.jpeg 502w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/2f2acdf2b079583dbc460cf96ba0c31bb9860ea6-image-international-cx-300x183.jpeg 300w\" sizes=\"auto, (max-width: 502px) 100vw, 502px\" \/>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n\t<\/div>\n<\/section>\n\n<section         class=\"block-columns align-center no-margin padding-both\" style=\"background-image:url('');\" id=\"\"\n>\n\t         <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\" style=\"top:300px\">\n    \n\t<div class=\"container\">\n\t\t<h2 class=\"section-title\">Die CX1 WORLD 2019 &amp; 2020<\/h2>\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"grid\" style=\"grid-template-columns:\trepeat( 1, 1fr)\">\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<p>Wir bedanken uns bei unseren Partnern, Teilnehmern und nat\u00fcrlich bei den Referenten, die ihr Wissen auf der CX1 WORLD 2019 und 2020 geteilt haben und diese Tage unvergesslich gemacht haben. F\u00fcr alle, die vergangene Events Revue passieren lassen und einen Blick auf die kommende CX1 WORLD 2021 werfen wollen, hier ein paar Eindr\u00fccke:<\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t<\/div>\n<\/section>\n\n<link rel=\"stylesheet\" type=\"text\/css\" href=\"\/\/cdn.jsdelivr.net\/npm\/slick-carousel@1.8.1\/slick\/slick.css\"\/>\n<script type=\"text\/javascript\" src=\"\/\/cdn.jsdelivr.net\/npm\/slick-carousel@1.8.1\/slick\/slick.min.js\"><\/script>\n\n<section         class=\"block-image-table  no-margin no-padding\" style=\"background-image:url('');\" id=\"\"\n>\n        \t   <div class=\"image-table table\">\n               <div class=\"table-cell\" style=\"background-image:url('https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/01\/cx1-image-slider-2.jpeg');padding-top:25vw\"><\/div>\n                <div class=\"table-cell\" style=\"background-image:url('https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/Recap-2.jpeg');padding-top:25vw\"><\/div>\n                <div class=\"table-cell\" style=\"background-image:url('https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/Recap-3.jpeg');padding-top:25vw\"><\/div>\n           <\/div>\n<\/section>\n\n<section         class=\"block-columns align-center no-margin small-padding-top\" style=\"background-image:url('');\" id=\"\"\n>\n\t\n\t<div class=\"container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"grid\" style=\"grid-template-columns:\trepeat( 1, 1fr)\">\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<p><a class=\"button invert\" href=\"\/en\/cx1-2020\">Mehr erfahren<\/a><\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t<\/div>\n<\/section>\n\n<section         class=\"block-columns align-center no-margin padding-top\" style=\"background-image:url('');\" id=\"\"\n>\n\t\n\t<div class=\"container\">\n\t\t<h2 class=\"section-title\">UNSERE PARTNER<\/h2>\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"grid\" style=\"grid-template-columns:\trepeat( 1, 1fr)\">\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<p>M\u00f6chten Sie Teil der CX1 WORLD 2021 sein? Dann kontaktieren Sie uns unter event@zenloop.com.<\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t<\/div>\n<\/section>\n\n<section         class=\"block-partners  no-margin small-padding-both\" style=\"background-image:url('');\" id=\"\"\n>\n\t    <div class=\"container\">\n                    <h3>Diamant Partner<\/h3>\n                <div class=\"partners\">\n                    <a href=\"\" class=\"partner\">\n                <img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/01\/cx1-diamond-partner-logo-zendesk-2-01.svg\" class=\"attachment-full size-full\" alt=\"\" \/>            <\/a>\n                <\/div>\n    <\/div>\n<\/section>\n\n<section         class=\"block-partners  no-margin small-padding-bottom\" style=\"background-image:url('');\" id=\"\"\n>\n\t    <div class=\"container\">\n                    <h3>Gold Partner<\/h3>\n                <div class=\"partners\">\n                    <a href=\"\" class=\"partner\">\n                <img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/01\/cx1-gold-partner-logo-zenloop-01.svg\" class=\"attachment-full size-full\" alt=\"\" \/>            <\/a>\n                    <a href=\"\" class=\"partner\">\n                <img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-speaker-logo-bloomreach.svg\" class=\"attachment-full size-full\" alt=\"\" \/>            <\/a>\n                    <a href=\"\" class=\"partner\">\n                <img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-speaker-logo-valantic.svg\" class=\"attachment-full size-full\" alt=\"\" \/>            <\/a>\n                <\/div>\n    <\/div>\n<\/section>\n\n<section         class=\"block-partners  no-margin small-padding-bottom\" style=\"background-image:url('');\" id=\"\"\n>\n\t    <div class=\"container\">\n                <div class=\"partners\">\n                    <a href=\"\" class=\"partner\">\n                <img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-speaker-logo-dynamic-yield.svg\" class=\"attachment-full size-full\" alt=\"logo of dynamic yield\" \/>            <\/a>\n                    <a href=\"\" class=\"partner\">\n                <img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-speaker-logo-solvemate.svg\" class=\"attachment-full size-full\" alt=\"\" \/>            <\/a>\n                <\/div>\n    <\/div>\n<\/section>\n\n<section         class=\"block-partners  no-margin small-padding-bottom\" style=\"background-image:url('');\" id=\"\"\n>\n\t    <div class=\"container\">\n                    <h3>Silver Partner<\/h3>\n                <div class=\"partners\">\n                    <a href=\"\" class=\"partner\">\n                <img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/parcellab-01.svg\" class=\"attachment-full size-full\" alt=\"\" \/>            <\/a>\n                    <a href=\"\" class=\"partner\">\n                <img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-speaker-logo-trbo.svg\" class=\"attachment-full size-full\" alt=\"\" \/>            <\/a>\n                <\/div>\n    <\/div>\n<\/section>\n\n<section         class=\"block-partners  no-margin small-padding-bottom\" style=\"background-image:url('');\" id=\"\"\n>\n\t    <div class=\"container\">\n                    <h3>Medienpartner<\/h3>\n                <div class=\"partners\">\n                    <a href=\"\" class=\"partner\">\n                <img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-media-partner-logo-parcelmonitor.svg\" class=\"attachment-full size-full\" alt=\"\" \/>            <\/a>\n                    <a href=\"\" class=\"partner\">\n                <img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/bevh-01.svg\" class=\"attachment-full size-full\" alt=\"\" \/>            <\/a>\n                    <a href=\"\" class=\"partner\">\n                <img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"160\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-media-partner-logo-ecommerce-magazin.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-media-partner-logo-ecommerce-magazin.png 320w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-media-partner-logo-ecommerce-magazin-300x150.png 300w\" sizes=\"auto, (max-width: 320px) 100vw, 320px\" \/>            <\/a>\n                    <a href=\"\" class=\"partner\">\n                <img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/onlinehandler-01.svg\" class=\"attachment-full size-full\" alt=\"\" \/>            <\/a>\n                    <a href=\"\" class=\"partner\">\n                <img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"160\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-media-partner-logo-gruenderku\u0308che.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-media-partner-logo-gruenderku\u0308che.jpeg 320w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-media-partner-logo-gruenderku\u0308che-300x150.jpeg 300w\" sizes=\"auto, (max-width: 320px) 100vw, 320px\" \/>            <\/a>\n                <\/div>\n    <\/div>\n<\/section>\n\n<section         class=\"block-columns align-center no-margin padding-bottom\" style=\"background-image:url('');\" id=\"\"\n>\n\t\n\t<div class=\"container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"grid\" style=\"grid-template-columns:\trepeat( 1, 1fr)\">\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<p><a class=\"button invert\" href=\"mailto:event@zenloop.com\">Partner werden<\/a><a class=\"button invert\" href=\"#contact\">Newsletter Anmeldung<\/a><\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t<\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":16,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-816","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>CX1 CONFERENCE 2021 | powered by zenloop<\/title>\n<meta name=\"description\" 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