{"id":3197,"date":"2022-10-21T08:25:17","date_gmt":"2022-10-21T08:25:17","guid":{"rendered":"https:\/\/cx1-conference.com\/de\/?page_id=3197"},"modified":"2022-10-21T09:13:27","modified_gmt":"2022-10-21T09:13:27","slug":"cx1-world-2022","status":"publish","type":"page","link":"https:\/\/cx1-conference.com\/de\/cx1-world-2022\/","title":{"rendered":"CX1 WORLD 2022"},"content":{"rendered":"<section         class=\"block-hero  no-margin no-padding\" style=\"background-image:url('');color:#ffffff\" id=\"\"\n>\n    <div class=\"hero-area\" style=\"background-image:url('https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/01\/cx1-world-header-desktop.jpeg')\">\n        <div class=\"container hero-content\">\n\t\t\t<div class=\"\">\n\t\t\t\t<h1>CX1 WORLD CONFERENCE<\/h1>\n<h2>Shift to Action!<\/h2>\n<p>12. &#8211; 13. Oktober 2022 \/ Online &amp; kostenlos,<br \/>\npr\u00e4sentiert von zenloop<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n        <\/div>\n\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/chevron-down.svg\" alt=\"Next Section\" class=\"next-section\">\n    <\/div>\n<\/section>\n\n<section         class=\"block-columns align-center margin-bottom padding-top\" style=\"background-image:url('');\" id=\"\"\n>\n\t        <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\" style=\"top:px\">\n    \n\t<div class=\"container\">\n\t\t<h2 class=\"section-title\">ERLEBE DIE CX 2.0 REVOLUTION<\/h2>\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"grid\" style=\"grid-template-columns:\trepeat( 1, 1fr)\">\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<p>Die vierte j\u00e4hrliche CX1 WORLD-Konferenz fand am 12. und 13. Oktober 2022 statt und brachte die globale Customer Experience Community zur gr\u00f6\u00dften kostenlosen Online-CX-Konferenz des Jahres zusammen.<\/p>\n<p><strong>30+ Sessions<\/strong>: Experten, Masterclasses und mehr<br \/>\n<strong>Gro\u00dfe Geister denken anders<\/strong>: Treffen Sie sich mit Gleichgesinnten &#8211; lernen Sie von CX-Vision\u00e4ren<br \/>\n<strong>100 % kostenlose Online-Veranstaltung<\/strong>: eine actiongeladene 2-t\u00e4gige digitale Erfahrung<\/p>\n<p>Gespannt auf zuk\u00fcnftige Events?<\/p>\n<p><a class=\"button\" href=\"#contact\">Hier Newsletter abonnieren<\/a><\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t<\/div>\n<\/section>\n\n<link rel=\"stylesheet\" type=\"text\/css\" href=\"\/\/cdn.jsdelivr.net\/npm\/slick-carousel@1.8.1\/slick\/slick.css\"\/>\n<script type=\"text\/javascript\" src=\"\/\/cdn.jsdelivr.net\/npm\/slick-carousel@1.8.1\/slick\/slick.min.js\"><\/script>\n\n<section         class=\"block-logo-slider  small-margin-bottom small-padding-bottom\" style=\"background-image:url('');\" id=\"\"\n>\n       <div class=\"container\">\n\t   <h3 class=\"align-center\">Diese Unternehmen sind bereits Teil der CX1-Bewegung<\/h3>        <div class=\"logo-slider\">\n                            <div class=\"slide-logo\">\n                    <img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"160\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/01\/cx1-speaker-logo-zoom.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/01\/cx1-speaker-logo-zoom.jpeg 320w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/01\/cx1-speaker-logo-zoom-300x150.jpeg 300w\" sizes=\"auto, (max-width: 320px) 100vw, 320px\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"160\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/01\/cx1-speaker-logo-lufthansa.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/01\/cx1-speaker-logo-lufthansa.jpeg 320w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/01\/cx1-speaker-logo-lufthansa-300x150.jpeg 300w\" sizes=\"auto, (max-width: 320px) 100vw, 320px\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/01\/cx1-speaker-logo-delivery-hero.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"160\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/01\/cx1-speaker-logo-clark.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/01\/cx1-speaker-logo-clark.jpeg 320w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/01\/cx1-speaker-logo-clark-300x150.jpeg 300w\" sizes=\"auto, (max-width: 320px) 100vw, 320px\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"160\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/01\/cx1-speaker-logo-vodafone.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/01\/cx1-speaker-logo-vodafone.jpeg 320w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/01\/cx1-speaker-logo-vodafone-300x150.jpeg 300w\" sizes=\"auto, (max-width: 320px) 100vw, 320px\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"160\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/01\/cx1-speaker-logo-toom.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/01\/cx1-speaker-logo-toom.jpeg 320w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/01\/cx1-speaker-logo-toom-300x150.jpeg 300w\" sizes=\"auto, (max-width: 320px) 100vw, 320px\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"160\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/01\/cx1-speaker-logo-flixbus.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/01\/cx1-speaker-logo-flixbus.jpeg 320w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/01\/cx1-speaker-logo-flixbus-300x150.jpeg 300w\" sizes=\"auto, (max-width: 320px) 100vw, 320px\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"160\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/01\/cx1-speaker-logo-lidl.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/01\/cx1-speaker-logo-lidl.jpeg 320w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/01\/cx1-speaker-logo-lidl-300x150.jpeg 300w\" sizes=\"auto, (max-width: 320px) 100vw, 320px\" \/>                <\/div>\n                    <\/div>\n   <\/div>\n<\/section>\n\n<section         class=\"block-speakers  small-margin-bottom no-padding\" style=\"background-image:url('');\" id=\"\"\n>\n\t    <div class=\"container\">\n\t\t\t\t   <h3 class=\"align-center\">Treffen Sie unsere Speaker<\/h3>\n\t\t\t\t\t\t<div class=\"speakers \">\n\t\t\t<div class=\"speakers-row\"> \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker \">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-2022-speaker-image-zendesk-matthias-goehler.jpg\" class=\"attachment-full size-full\" alt=\"matthias-goehler-zendesk\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-2022-speaker-image-zendesk-matthias-goehler.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-2022-speaker-image-zendesk-matthias-goehler-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Matthias G\u00f6hler<\/h4>\n\t\t\t\t\t<div class=\"role\">EMEA CTO<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-fashion-speaker-logo-zendesk.svg\" class=\"attachment-full size-full\" alt=\"logo zendesk\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-2022-speaker-image-zendesk-matthias-goehler.jpg\" class=\"attachment-full size-full\" alt=\"matthias-goehler-zendesk\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-2022-speaker-image-zendesk-matthias-goehler.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-2022-speaker-image-zendesk-matthias-goehler-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-fashion-speaker-logo-zendesk.svg\" class=\"attachment-full size-full\" alt=\"logo zendesk\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Matthias G\u00f6hler<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">EMEA CTO<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Keynote:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><div class=\"p-rich_text_section\"><strong>Radikale CX &#8211; Wie Kundenerwartungen die Serviceversprechen von Unternehmen revolutionieren<\/strong><\/div>\n<div>\n<p><span class=\"\" style=\"display:block;clear:both;height: 0px;padding-top: 20px;border-top-width:0px;border-bottom-width:0px;\"><\/span>Kunden haben heute radikale Erwartungen, die den gesamten Kundenservice neu definieren. Aber: Wie genau sehen diese Erwartungen aus und vor welchen gro\u00dfen Herausforderungen stehen Unternehmen und Kunden derzeit?<\/p>\n<p>Ultimatives Erlebnis und die Forderung nach sofortiger Reaktion ist das neue Mantra der Verbraucher. KI spielt dabei eine wichtige Rolle, denn sie kann erheblich dazu beitragen, das Kundenerlebnis zu optimieren und den st\u00e4ndig wachsenden Anspr\u00fcchen der Kunden gerecht zu werden. Doch wo liegen die Grenzen der KI und wie k\u00f6nnen Unternehmen das Beste aus ihr herausholen?<\/p>\n<p>Und welche Rolle spielt dabei das Metaverse? Matthias G\u00f6hler, EMEA CTO bei Zendesk, ist der Meinung, dass Unternehmen jetzt mit der Entwicklung einer Metaverse-CX-Strategie beginnen sollten! Das Metaverse entwickelt sich weiter und bietet Potenzial, wie es die Kundenbindung beeinflussen kann.<\/p>\n<\/div>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker \">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/06\/cx1-2022-speaker-image-Roland-Berger-Miriam-van-Straelen.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/06\/cx1-2022-speaker-image-Roland-Berger-Miriam-van-Straelen.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/06\/cx1-2022-speaker-image-Roland-Berger-Miriam-van-Straelen-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Miriam van Straelen<\/h4>\n\t\t\t\t\t<div class=\"role\">Partnerin Roland Berger Digital Plattform<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"160\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/06\/cx1-speaker-logo-Roland-Berger.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/06\/cx1-speaker-logo-Roland-Berger.jpg 320w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/06\/cx1-speaker-logo-Roland-Berger-300x150.jpg 300w\" sizes=\"auto, (max-width: 320px) 100vw, 320px\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/06\/cx1-2022-speaker-image-Roland-Berger-Miriam-van-Straelen.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/06\/cx1-2022-speaker-image-Roland-Berger-Miriam-van-Straelen.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/06\/cx1-2022-speaker-image-Roland-Berger-Miriam-van-Straelen-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"160\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/06\/cx1-speaker-logo-Roland-Berger.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/06\/cx1-speaker-logo-Roland-Berger.jpg 320w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/06\/cx1-speaker-logo-Roland-Berger-300x150.jpg 300w\" sizes=\"auto, (max-width: 320px) 100vw, 320px\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Miriam van Straelen<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">Partnerin Roland Berger Digital Plattform<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p>Miriam van Straelen is a Partner at the international strategy consulting firm Roland Berger, where she is part of the Digital Team (Roland Berger N3XT). Previously, she was Chief Customer Officer at idealo internet and held further C-level and leadership positions in several digital first companies, for example PayPal and ebay.<\/p>\n<p>Over the past 15 years, Miriam has become a proven expert in the areas of e-commerce, digital marketplaces and platforms as well as fintech environments. She has built customer centric organizations and implemented processes to ensure customer experience optimization and solution orientation and she has helped digital businesses achieve sustainable growth by increasing customer activity, conversion, retention and satisfaction.<\/p>\n<p>To enable innovation through diversity and strengthen women in leadership positions, Miriam is also involved as a mentor and business angel for young female talents. Miriam studied International Business Management at the European Business School (ESCP) in Paris, Oxford and Berlin and holds three degrees. She has also earned several certificates in General Management, Digital Transformation and Leadership Studies.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Keynote:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p><strong>Kundenloyalit\u00e4t \u2013 ein mittlerweile unerreichbares Ziel. Oder doch nicht?<\/strong><\/p>\n<p>Obwohl es technologiegest\u00fctzte Kundenzentrierung schon seit Jahrzehnten gibt, wird es immer schwieriger echte Kundenloyalit\u00e4t zu erreichen. Wie k\u00f6nnen Unternehmen in einem hart umk\u00e4mpften Markt, in dem Kunden keine Kompromisse dulden, Kunden zu loyalen Kunden machen?<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker \">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/03\/cx1-speaker-image-zenloop-paul-schwarzenholz-1.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/03\/cx1-speaker-image-zenloop-paul-schwarzenholz-1.jpeg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/03\/cx1-speaker-image-zenloop-paul-schwarzenholz-1-255x300.jpeg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Paul Schwarzenholz<\/h4>\n\t\t\t\t\t<div class=\"role\">Co-Founder &amp; CEO<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/03\/cx1-speaker-logo-zenloop-2.svg\" class=\"attachment-full size-full\" alt=\"zenloop logo\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/03\/cx1-speaker-image-zenloop-paul-schwarzenholz-1.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/03\/cx1-speaker-image-zenloop-paul-schwarzenholz-1.jpeg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/03\/cx1-speaker-image-zenloop-paul-schwarzenholz-1-255x300.jpeg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/03\/cx1-speaker-logo-zenloop-2.svg\" class=\"attachment-full size-full\" alt=\"zenloop logo\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Paul Schwarzenholz<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">Co-Founder &amp; CEO<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p>Paul Schwarzenholz ist mehrfacher Gr\u00fcnder und Angel Investor. Die neueste Unternehmung zenloop, die f\u00fchrende NPS-Plattform im Deutschsprachigen Raum, hat er 2016 gemeinsam mit Bj\u00f6rn Kolbm\u00fcller und Lukasz Lazewski nach dem Verlassen von Flaconi gegr\u00fcndet. Vorab hatte er zusammen mit Bj\u00f6rn Kolbm\u00fcller 2010-2016 Flaconi aufgebaut und 2015 an die P7S1 Gruppe verkauft.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Masterclass:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p>Coming soon&#8230;<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker \">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/05\/cx1-2022-speaker-image-hilti-alexandra-barl.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/05\/cx1-2022-speaker-image-hilti-alexandra-barl.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/05\/cx1-2022-speaker-image-hilti-alexandra-barl-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Alexandra Barl<\/h4>\n\t\t\t\t\t<div class=\"role\">Customer Centricity Advocate<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/05\/cx1-speaker-logo-hiltideutschland.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/05\/cx1-2022-speaker-image-hilti-alexandra-barl.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/05\/cx1-2022-speaker-image-hilti-alexandra-barl.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/05\/cx1-2022-speaker-image-hilti-alexandra-barl-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/05\/cx1-speaker-logo-hiltideutschland.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Alexandra Barl<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">Customer Centricity Advocate<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p>In ihrer Rolle als Customer Centricity Advocate, Hilti Central Europe, hat Alexandra Barl daran gearbeitet, den kundenzentrierten Fokus der Marketingaktivit\u00e4ten von Hilti in Zentraleuropa zu sch\u00e4rfen. Durch ihre Erfahrung in Vertriebs- und Marketingabteilungen globaler Unternehmen sowie als Autorin f\u00fcr diese Unternehmen verf\u00fcgt sie \u00fcber ein ausgezeichnetes Verst\u00e4ndnis f\u00fcr die Definition von Kundenbed\u00fcrfnissen und deren wirkungsvolle Ansprache.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Keynote:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p><strong>Keine Abteilung, sondern eine Denkweise: Wie Hilti mit kundenzentrierten Marketingaktivit\u00e4ten gesch\u00e4ftlichen Erfolg erzielt.<\/strong><\/p>\n<p>Das Konzept der Kundenzentrierung steht seit Jahren im Mittelpunkt vieler Unternehmen und wird es auch weiterhin tun. Aber die Umsetzung dieser Idee in greifbare gesch\u00e4ftliche Auswirkungen innerhalb des Marketings ist eine Reise. Dieser Weg muss von allen im Unternehmen beschritten werden, von den Gesch\u00e4ftsentwicklungsabteilungen \u00fcber die Marketingkommunikation bis hin zu den Vertriebsabteilungen. Auf diese Weise k\u00f6nnen sich Unternehmen auf die reichhaltige und vielf\u00e4ltige Landschaft unserer Kunden konzentrieren und ihnen wirkungsvolle, wertvolle Marketinginhalte liefern.<\/p>\n<p>Hier erfahren Sie, wie wir bei Hilti diese Reise begonnen haben, wie wir mit kundenzentrierten Marketingaktivit\u00e4ten weitermachen und wie wir diesen sich st\u00e4ndig ver\u00e4ndernden Weg weiter beschreiten werden.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div><div class=\"speakers-row\">\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker \">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/05\/cx1-2022-speaker-image-mediamarkt-saturn-holger-moewes.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/05\/cx1-2022-speaker-image-mediamarkt-saturn-holger-moewes.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/05\/cx1-2022-speaker-image-mediamarkt-saturn-holger-moewes-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Holger Moewes<\/h4>\n\t\t\t\t\t<div class=\"role\">Head of Customer Experience Germany<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"160\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/05\/cx1-speaker-logo-mediamarkt.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/05\/cx1-speaker-logo-mediamarkt.jpg 320w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/05\/cx1-speaker-logo-mediamarkt-300x150.jpg 300w\" sizes=\"auto, (max-width: 320px) 100vw, 320px\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/05\/cx1-2022-speaker-image-mediamarkt-saturn-holger-moewes.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/05\/cx1-2022-speaker-image-mediamarkt-saturn-holger-moewes.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/05\/cx1-2022-speaker-image-mediamarkt-saturn-holger-moewes-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"160\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/05\/cx1-speaker-logo-mediamarkt.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/05\/cx1-speaker-logo-mediamarkt.jpg 320w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/05\/cx1-speaker-logo-mediamarkt-300x150.jpg 300w\" sizes=\"auto, (max-width: 320px) 100vw, 320px\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Holger Moewes<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">Head of Customer Experience Germany<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Keynote:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p>Service Design \u2013 Kundenorientierung von der strategischen Zielsetzung in die t\u00e4gliche Realit\u00e4t \u00fcbersetzen<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker \">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-deutsche-telekom-ag-Melanie-Guese.jpg\" class=\"attachment-full size-full\" alt=\"image of melanie guese\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-deutsche-telekom-ag-Melanie-Guese.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-deutsche-telekom-ag-Melanie-Guese-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Melanie G\u00fcse<\/h4>\n\t\t\t\t\t<div class=\"role\">Vice President Customer Experience Europe<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-speaker-logo-deutsche-telekom-ag.svg\" class=\"attachment-full size-full\" alt=\"logo deutsche telekom\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-deutsche-telekom-ag-Melanie-Guese.jpg\" class=\"attachment-full size-full\" alt=\"image of melanie guese\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-deutsche-telekom-ag-Melanie-Guese.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-deutsche-telekom-ag-Melanie-Guese-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-speaker-logo-deutsche-telekom-ag.svg\" class=\"attachment-full size-full\" alt=\"logo deutsche telekom\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Melanie G\u00fcse<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">Vice President Customer Experience Europe<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p>Melanie is a strategy and marketing executive with 15+ years of experience in the telecommunication industry. As Vice President Customer Experience Europe, she has established a multinational Voice of the Customer program. She believes that a customer obsessed culture starts with giving customers a voice and putting the customer in the center of every decision. Driven by her passion to deliver value to customers she has initiated a CX transformation together with the local subsidiaries.<\/p>\n<p>Melanie Guese holds a Master in Business Administration from the University of M\u00fcnster with a focus on Marketing &amp; Innovation Management.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Keynote:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p><strong>Deutsche Telekom Europe: Driving CX via a company-wide Voice of the Customer program<\/strong><\/p>\n<p>Our Voice of Our Customer program (VoC) has been launched to support DT Europe\u2019s ambitious goal to be the #1 in Customer Experience.<\/p>\n<p>VoC means a radical business transformation by increasing the amount of customer feedback, giving every employee access to this feedback, talking directly to customers via callbacks, and establishing feedback loops to derive CX improvements continuously. Here is how we at Deutsche Telekom Europe set up the program, what were challenges and success factors and what is still ahead of us.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker \">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/03\/cx1-2022-speaker-image-t-systems-bjoern-radde.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/03\/cx1-2022-speaker-image-t-systems-bjoern-radde.jpeg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/03\/cx1-2022-speaker-image-t-systems-bjoern-radde-255x300.jpeg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Bj\u00f6rn Radde<\/h4>\n\t\t\t\t\t<div class=\"role\">Vice President Digital Experience<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/03\/cx1-speaker-logo-t-systems.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/03\/cx1-2022-speaker-image-t-systems-bjoern-radde.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/03\/cx1-2022-speaker-image-t-systems-bjoern-radde.jpeg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/03\/cx1-2022-speaker-image-t-systems-bjoern-radde-255x300.jpeg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/03\/cx1-speaker-logo-t-systems.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Bj\u00f6rn Radde<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">Vice President Digital Experience<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p>Bj\u00f6rn Radde ist Vice President Digital Experience bei T-Systems International, einem weltweit f\u00fchrenden Anbieter von digitalen Dienstleistungen mit Sitz in Frankfurt. Als langj\u00e4hriger Experte f\u00fcr Digital Experience und digitales Marketing ist er stets auf dem Laufenden \u00fcber aktuelle Trends und Technologien und verantwortet bei T-Systems International alle digitalen Marketing-Touchpoints wie die Website, Social Media und digitale Marketingkampagnen. Dar\u00fcber hinaus hat Bj\u00f6rn Radde mehrere B\u00fccher zum Thema digitales Marketing geschrieben.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Keynote:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p><strong>Die Zukunft der digitalen Kundenerfahrung<br \/>\n<\/strong>Neue Technologien wie Sprachassistenten, Connected TV, virtuelle und erweiterte Realit\u00e4t, NFT-Communities und das Metaverse werden die digitale Marketinglandschaft ver\u00e4ndern. CX-Experten und Digital Marketing Manager m\u00fcssen auf diese neuen digitalen Touchpoints vorbereitet sein, um ein ganzheitliches digitales Kundenerlebnis zu bieten.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker \">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/07\/cx1-2022-speaker-image-zurich-monika-schulze.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/07\/cx1-2022-speaker-image-zurich-monika-schulze.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/07\/cx1-2022-speaker-image-zurich-monika-schulze-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Monika Schulze<\/h4>\n\t\t\t\t\t<div class=\"role\">Head of Customer &amp; Innovation Management<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/07\/cx1-speaker-logo-zurich.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/07\/cx1-2022-speaker-image-zurich-monika-schulze.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/07\/cx1-2022-speaker-image-zurich-monika-schulze.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/07\/cx1-2022-speaker-image-zurich-monika-schulze-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/07\/cx1-speaker-logo-zurich.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Monika Schulze<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">Head of Customer &amp; Innovation Management<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p style=\"font-weight: 400\">Monika Schulze has a broad range of experience in the FMCG and Insurance industries, having successfully served in senior executive positions for almost 30 years in different countries. Before she served as a Head of Customer Office and Innovation in Germany, she joined Zurich Insurance headquarters in Switzerland as a Global CMO. Prior to that she run her own business as a strategic consultant. In the last two positions at Unilever she served as Vice President Brand Development Europe and as Business Director Foods with P&amp;L responsibility in Hungary.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Keynote:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p style=\"font-weight: 400\">The keynote will give an insight into the topic of customer experience. Business insights into reality will be provided. In addition, examples from the current market will be provided in order to develop a personal reference. In addition, the importance of the topic in the actions of every company will be clarified and proven.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n    <\/div>\n<\/section>\n\n<section         class=\"block-columns align-center margin-bottom no-padding\" style=\"background-image:url('');\" id=\"\"\n>\n\t\n\t<div class=\"container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"grid\" style=\"grid-template-columns:\trepeat( 1, 1fr)\">\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<p><a class=\"button invert\" href=\"https:\/\/cx1-conference.com\/de\/speakers\/\">Alle Speaker anschauen<\/a><\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t<\/div>\n<\/section>\n\n<section         class=\"block-features  no-margin small-padding-bottom\" style=\"background-image:url('');\" id=\"\"\n>\n\t        <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-left.svg\" class=\"zig-zag-left-decoration decoration\" style=\"top:px\">\n    \t<div class=\"container\">\n\t\t<h3 class=\"align-center\">Das Event f\u00fcr vision\u00e4re Ideen<\/h3>\t\t<div class=\"features-list\">\n\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"feature\" style=\"background-image:url(https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/01\/masterclass-desktop.png)\">\n\t\t\t\t\t<div class=\"feature-title\">&#8220;Shift to Action&#8221; Main Stage<\/div>\n\t\t\t\t\t<div class=\"feature-description\">\n\t\t\t\t\t\t<h4>13 Keynote Speaker!<\/h4>\n<p>Wir begr\u00fc\u00dfen all unsere Keynote Speaker auf der &#8220;Shift to Action&#8221; Main Stage. Hier pr\u00e4sentieren CX-Experten die CX-Vision und Mission, um den Shift to Action zu meistern.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"feature\" style=\"background-image:url(https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/01\/keynotes-desktop.png)\">\n\t\t\t\t\t<div class=\"feature-title\">Masterclasses<\/div>\n\t\t\t\t\t<div class=\"feature-description\">\n\t\t\t\t\t\t<h4>18 Sessions in 3 virtuellen R\u00e4umen!<\/h4>\n<p>Wir freuen uns, Sie zu unseren drei virtuellen Masterclass-Bereichen &#8220;Impact Hall&#8221;, &#8220;Insights Arena&#8221; und &#8220;Inspiration Hub&#8221; einzuladen.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"feature\" style=\"background-image:url(https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/01\/networking-desktop.png)\">\n\t\t\t\t\t<div class=\"feature-title\">Roundtable Diskussionen<\/div>\n\t\t\t\t\t<div class=\"feature-description\">\n\t\t\t\t\t\t<p>Neu in diesem Jahr wird unser &#8220;Think Space&#8221; sein. Sie haben ein Thema, das Sie gerne direkt mit den Teilnehmern diskutieren m\u00f6chten? Holen Sie deren Ansichten und Gedanken zu einem Konzept ein, das Sie begleitet.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"feature\" style=\"background-image:url(https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/01\/roundtables-desktop.png)\">\n\t\t\t\t\t<div class=\"feature-title\">Awards<\/div>\n\t\t\t\t\t<div class=\"feature-description\">\n\t\t\t\t\t\t<h4><strong>Der CX-Award ist zur\u00fcck!<\/strong><\/h4>\n<p>Wir freuen uns, Ihnen mitteilen zu k\u00f6nnen, dass wir dieses Jahr 3 CX-Awards vergeben werden. Die Kategorien sind &#8220;CX Leader&#8221;, &#8220;CX Enabler&#8221; und &#8220;CX Action Management Hero&#8221; Award.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n    \n<\/section>\n\n<section         class=\"block-agenda  no-margin no-padding\" style=\"background-image:url('');\" id=\"\"\n>\n\n<link rel=\"stylesheet\" type=\"text\/css\" href=\"\/\/cdn.jsdelivr.net\/npm\/slick-carousel@1.8.1\/slick\/slick.css\"\/>\n<script type=\"text\/javascript\" src=\"\/\/cdn.jsdelivr.net\/npm\/slick-carousel@1.8.1\/slick\/slick.min.js\"><\/script>\n\n    <div class=\"container\">\n        \t\t\n\t\t\n\t\t\n\t\t\t\t\n        <div class=\"agenda grid\" data-block=\"block_5a2f4e41dabde91c97e63a4d6deb1d38\" data-post=\"3197\">\n        \t\t\t\t        <\/div>\n    <\/div>\n<\/section>\n\n<section         class=\"block-agenda  no-margin padding-both\" style=\"background-color:#ecedef;\" id=\"\"\n>\n\n<link rel=\"stylesheet\" type=\"text\/css\" href=\"\/\/cdn.jsdelivr.net\/npm\/slick-carousel@1.8.1\/slick\/slick.css\"\/>\n<script type=\"text\/javascript\" src=\"\/\/cdn.jsdelivr.net\/npm\/slick-carousel@1.8.1\/slick\/slick.min.js\"><\/script>\n\n    <div class=\"container\">\n                    <h2 class=\"section-title\">Agenda Vorschau<\/h2>\n                    \t\t\n\t\t\n\t\t\n\t\t\t\t\n        <div class=\"agenda grid fade-out\" data-block=\"block_03ec3fddb923c1a9083afadca78e7569\" data-post=\"3197\">\n        \t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"time\" style=\"grid-row:span 0\">\n\t\t\t\t\t\t<div class=\"time-area\">\n\t\t\t\t\t\t<div>09:25<\/div>\n\t\t\t\t\t\t<div class=\"seperator\">&#8211;<\/div>\n\t\t\t\t\t\t<div>10:00<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t                \t\t\t\t\t\n\t\t\t\t\t<div class=\"agenda-slot \">\n\t\t\t\t\t\t<div class=\"agenda-slot-area\">\n\t\t\t\t\t\t\t<div class=\"tags\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"tag\">Keynote<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"tag\">Shift to Action Stage<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"title\">Service Design \u2013 translate customer-centricity from strategic objective into daily reality<\/div>\n\t\t\t\t\t\t\t<div class=\"speaker\">Holger Moewes, Media Markt Saturn Holding<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\n\t\t\t        \t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"time\" style=\"grid-row:span 0\">\n\t\t\t\t\t\t<div class=\"time-area\">\n\t\t\t\t\t\t<div>10:00<\/div>\n\t\t\t\t\t\t<div class=\"seperator\">&#8211;<\/div>\n\t\t\t\t\t\t<div>10:35<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t                \t\t\t\t\t\n\t\t\t\t\t<div class=\"agenda-slot \">\n\t\t\t\t\t\t<div class=\"agenda-slot-area\">\n\t\t\t\t\t\t\t<div class=\"tags\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"tag\">Keynote<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"tag\">Shift to Action Stage<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"title\">The Future of Digital Customer Experience<\/div>\n\t\t\t\t\t\t\t<div class=\"speaker\">Bj\u00f6rn Radde, T-Systems International<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" alt=\"Arrow\" class=\"description-toggle\" src=\"\/wp-content\/themes\/toast\/assets\/images\/expand-icon.svg\">\n\t\t\t\t\t\t\t\t<div class=\"description\">\n\t\t\t\t\t\t\t\t\t<p>New technologies like voice assistants, connected TV, virtual and augmented reality, NFT communities, and the metaverse will change the digital marketing landscape. CX experts and digital marketing managers need to be prepared for these new digital touchpoints to provide a holistic digital customer experience.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\n\t\t\t        \t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"time\" style=\"grid-row:span 0\">\n\t\t\t\t\t\t<div class=\"time-area\">\n\t\t\t\t\t\t<div>10:35<\/div>\n\t\t\t\t\t\t<div class=\"seperator\">&#8211;<\/div>\n\t\t\t\t\t\t<div>11:10<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t                \t\t\t\t\t\n\t\t\t\t\t<div class=\"agenda-slot \">\n\t\t\t\t\t\t<div class=\"agenda-slot-area\">\n\t\t\t\t\t\t\t<div class=\"tags\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"tag\">Keynote<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"tag\">Shift to Action Stage<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"title\">Not a department, a mindset: How Hilti creates business impact with customer centric marketing activities<\/div>\n\t\t\t\t\t\t\t<div class=\"speaker\">Aleandra Barl, Hilti<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" alt=\"Arrow\" class=\"description-toggle\" src=\"\/wp-content\/themes\/toast\/assets\/images\/expand-icon.svg\">\n\t\t\t\t\t\t\t\t<div class=\"description\">\n\t\t\t\t\t\t\t\t\t<p>Customer centricity, as a concept, has been and continues to be at the core of many companies for years. But turning that idea into tangible business impact within marketing is a journey. This journey must be made by everyone in the company, from business development units to the marketing communication to sales departments. That way, companies can focus on the rich and varied landscape that is our customer and deliver impactful, valuable marketing content to them. Here is how we at Hilti started that journey, how we keep going with customer centric marketing activities and how we will continue to navigate that ever-changing road.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\n\t\t\t                <\/div>\n    <\/div>\n<\/section>\n\n<section         class=\"block-columns  no-margin padding-bottom\" style=\"background-color:#ecedef;\" id=\"\"\n>\n\t\n\t<div class=\"container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"grid\" style=\"grid-template-columns:\trepeat( 1, 1fr)\">\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<p style=\"text-align: center\"><a href=\"https:\/\/cx1-conference.com\/de\/agenda\/\" class=\"button\">Komplette Agenda ansehen<\/a><\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t<\/div>\n<\/section>\n\n<link rel=\"stylesheet\" type=\"text\/css\" href=\"\/\/cdn.jsdelivr.net\/npm\/slick-carousel@1.8.1\/slick\/slick.css\"\/>\n<script type=\"text\/javascript\" src=\"\/\/cdn.jsdelivr.net\/npm\/slick-carousel@1.8.1\/slick\/slick.min.js\"><\/script>\n\n<section         class=\"block-image-table  no-margin no-padding\" style=\"background-image:url('');\" id=\"\"\n>\n        \t   <div class=\"image-table table\">\n               <div class=\"table-cell\" style=\"background-image:url('https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/07\/cx1-image-slider-1.jpg');padding-top:25vw\"><\/div>\n                <div class=\"table-cell\" style=\"background-image:url('https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/07\/cx1-image-slider-2.jpg');padding-top:25vw\"><\/div>\n                <div class=\"table-cell\" style=\"background-image:url('https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/07\/cx1-image-slider-3.jpg');padding-top:25vw\"><\/div>\n           <\/div>\n<\/section>\n\n<section         class=\"block-columns align-center margin-bottom small-padding-top\" style=\"background-image:url('');\" id=\"\"\n>\n\t\n\t<div class=\"container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"grid\" style=\"grid-template-columns:\trepeat( 1, 1fr)\">\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<p><a class=\"button\" href=\"#contact\">Newsletter abonnieren<\/a><\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t<\/div>\n<\/section>\n\n<section         class=\"block-columns align-center no-margin small-padding-bottom\" style=\"background-image:url('');\" id=\"\"\n>\n\t        <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\" style=\"top:px\">\n             <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/arrow-right.svg\" class=\"arrow-right-decoration decoration\" style=\"top:px\">\n    \n\t<div class=\"container\">\n\t\t<h2 class=\"section-title\">UNSERE PARTNER<\/h2>\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"grid\" style=\"grid-template-columns:\trepeat( 1, 1fr)\">\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<p>Werden Sie Teil der\u00a0<strong>CX1 Community<\/strong> als offizieller <strong>Partner<\/strong>\u00a0der CX1 WORLD!<\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t<\/div>\n<\/section>\n\n<section         class=\"block-partners  no-margin small-padding-bottom\" style=\"background-image:url('');\" id=\"\"\n>\n\t    <div class=\"container\">\n                    <h3>Diamant Partner<\/h3>\n                <div class=\"partners\">\n                    <a href=\"https:\/\/www.zendesk.de\/\" class=\"partner\">\n                <img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/01\/cx1-diamond-partner-logo-zendesk-2-01.svg\" class=\"attachment-full size-full\" alt=\"\" \/>            <\/a>\n                <\/div>\n    <\/div>\n<\/section>\n\n<section         class=\"block-partners small-partners no-margin small-padding-bottom\" style=\"background-image:url('');\" id=\"\"\n>\n\t    <div class=\"container\">\n                    <h3>Gold Partner<\/h3>\n                <div class=\"partners\">\n                    <a href=\"https:\/\/www.zenloop.com\/de\" class=\"partner\">\n                <img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/01\/cx1-gold-partner-logo-zenloop-01.svg\" class=\"attachment-full size-full\" alt=\"\" \/>            <\/a>\n                    <a href=\"https:\/\/www.dynamicyield.com\/de\/\" class=\"partner\">\n                <img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-silver-partner-logo-dynamic-yield.svg\" class=\"attachment-full size-full\" alt=\"\" \/>            <\/a>\n                    <a href=\"https:\/\/www.freshworks.com\/de\/\" class=\"partner\">\n                <img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/03\/cx1-gold-partner-logo-freshworks.svg\" class=\"attachment-full size-full\" alt=\"\" \/>            <\/a>\n                <\/div>\n    <\/div>\n<\/section>\n\n<section         class=\"block-partners small-partners no-margin small-padding-bottom\" style=\"background-image:url('');\" id=\"\"\n>\n\t    <div class=\"container\">\n                    <h3>Silver Partner<\/h3>\n                <div class=\"partners\">\n                    <a href=\"https:\/\/www.findologic.com\/\" class=\"partner\">\n                <img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/03\/cx1-speaker-logo-findologic.svg\" class=\"attachment-full size-full\" alt=\"logo of findologic\" \/>            <\/a>\n                <\/div>\n    <\/div>\n<\/section>\n\n<section         class=\"block-partners small-partners no-margin small-padding-bottom\" style=\"background-image:url('');\" id=\"media-partner\"\n>\n\t    <div class=\"container\">\n                    <h3>Media Partner<\/h3>\n                <div class=\"partners\">\n                    <a href=\"https:\/\/www.esales4u.de\/\" class=\"partner\">\n                <img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/03\/cx1-media-partner-logo-esales4u-1.svg\" class=\"attachment-full size-full\" alt=\"\" \/>            <\/a>\n                    <a href=\"https:\/\/www.bevh.org\/\" class=\"partner\">\n                <img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/bevh-01.svg\" class=\"attachment-full size-full\" alt=\"\" \/>            <\/a>\n                    <a href=\"https:\/\/bit.ly\/3OnSxIs\" class=\"partner\">\n                <img loading=\"lazy\" decoding=\"async\" width=\"3396\" height=\"589\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/Parcel-Monitor-Community-Logo-Dark_For-White-Backgrounds-1.png\" class=\"attachment-full size-full\" alt=\"parcel monitor logo\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/Parcel-Monitor-Community-Logo-Dark_For-White-Backgrounds-1.png 3396w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/Parcel-Monitor-Community-Logo-Dark_For-White-Backgrounds-1-300x52.png 300w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/Parcel-Monitor-Community-Logo-Dark_For-White-Backgrounds-1-1024x178.png 1024w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/Parcel-Monitor-Community-Logo-Dark_For-White-Backgrounds-1-768x133.png 768w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/Parcel-Monitor-Community-Logo-Dark_For-White-Backgrounds-1-1536x266.png 1536w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/Parcel-Monitor-Community-Logo-Dark_For-White-Backgrounds-1-2048x355.png 2048w\" sizes=\"auto, (max-width: 3396px) 100vw, 3396px\" \/>            <\/a>\n                    <a href=\"https:\/\/www.ibusiness.de\/\" class=\"partner\">\n                <img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"89\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/ibusiness_logo.png\" class=\"attachment-full size-full\" alt=\"ibusiness logo\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/ibusiness_logo.png 500w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/ibusiness_logo-300x53.png 300w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/>            <\/a>\n                <\/div>\n    <\/div>\n<\/section>\n\n<section         class=\"block-columns align-center no-margin padding-bottom\" style=\"background-image:url('');\" id=\"\"\n>\n\t\n\t<div class=\"container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"grid\" style=\"grid-template-columns:\trepeat( 1, 1fr)\">\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<p><a class=\"button invert\" href=\"mailto:event@zenloop.com\">Partner werden<\/a><a class=\"button invert\" href=\"#contact\">Newsletter abonnieren<\/a><\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t<\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":16,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-3197","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>CX1 WORLD CONFERENCE 2022<\/title>\n<meta name=\"description\" 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