{"id":1565,"date":"2022-03-09T13:38:23","date_gmt":"2022-03-09T13:38:23","guid":{"rendered":"https:\/\/cx1-conference.com\/de\/?page_id=1565"},"modified":"2022-10-07T14:31:19","modified_gmt":"2022-10-07T14:31:19","slug":"speakers","status":"publish","type":"page","link":"https:\/\/cx1-conference.com\/de\/speakers\/","title":{"rendered":"Speakers"},"content":{"rendered":"<section         class=\"block-columns  no-margin small-padding-top\" style=\"background-image:url('');\" id=\"\"\n>\n\t        <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\" style=\"top:px\">\n             <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/arrow-right.svg\" class=\"arrow-right-decoration decoration\" style=\"top:px\">\n    \n\t<div class=\"container\">\n\t\t<h2 class=\"section-title\">TREFFEN SIE UNSERE SPEAKER<\/h2>\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"grid\" style=\"grid-template-columns:\trepeat( 1, 1fr)\">\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<p style=\"text-align: center\">Auch dieses Jahr haben wir wieder ein hochkar\u00e4tiges Programm geplant. Wir arbeiten noch daran, aber bald werden Sie alle Speaker der CX1 WORLD 2022 finden.<\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t<\/div>\n<\/section>\n\n<section         class=\"block-speakers  margin-top padding-bottom\" style=\"background-image:url('');\" id=\"\"\n>\n\t    <div class=\"container\">\n\t\t\t\t   <h3 class=\"align-center\">Die Speaker<\/h3>\n\t\t\t\t\t\t<div class=\"speakers \">\n\t\t\t<div class=\"speakers-row\"> \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker \">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/03\/cx1-2022-speaker-image-t-systems-bjoern-radde.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/03\/cx1-2022-speaker-image-t-systems-bjoern-radde.jpeg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/03\/cx1-2022-speaker-image-t-systems-bjoern-radde-255x300.jpeg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Bj\u00f6rn Radde<\/h4>\n\t\t\t\t\t<div class=\"role\">Vizepr\u00e4sident  Digitale Erfahrung<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/03\/cx1-speaker-logo-t-systems.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/03\/cx1-2022-speaker-image-t-systems-bjoern-radde.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/03\/cx1-2022-speaker-image-t-systems-bjoern-radde.jpeg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/03\/cx1-2022-speaker-image-t-systems-bjoern-radde-255x300.jpeg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/03\/cx1-speaker-logo-t-systems.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Bj\u00f6rn Radde<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">Vizepr\u00e4sident  Digitale Erfahrung<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p>Bj\u00f6rn Radde ist Vice President Digital Experience bei T-Systems International, einem weltweit f\u00fchrenden Anbieter von digitalen Dienstleistungen mit Sitz in Frankfurt. Als langj\u00e4hriger Experte f\u00fcr Digital Experience und digitales Marketing ist er stets auf dem Laufenden \u00fcber aktuelle Trends und Technologien und verantwortet bei T-Systems International alle digitalen Marketing-Touchpoints wie die Website, Social Media und digitale Marketingkampagnen. Dar\u00fcber hinaus hat Bj\u00f6rn Radde mehrere B\u00fccher zum Thema digitales Marketing geschrieben.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Keynote:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p><strong>Die Zukunft der digitalen Kundenerfahrung<br \/>\n<\/strong>Neue Technologien wie Sprachassistenten, Connected TV, virtuelle und erweiterte Realit\u00e4t, NFT-Communities und das Metaverse werden die digitale Marketinglandschaft ver\u00e4ndern. CX-Experten und Digital Marketing Manager m\u00fcssen auf diese neuen digitalen Touchpoints vorbereitet sein, um ein ganzheitliches digitales Kundenerlebnis zu bieten.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker \">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/03\/cx1-speaker-image-zenloop-paul-schwarzenholz-1.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/03\/cx1-speaker-image-zenloop-paul-schwarzenholz-1.jpeg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/03\/cx1-speaker-image-zenloop-paul-schwarzenholz-1-255x300.jpeg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Paul Schwarzenholz<\/h4>\n\t\t\t\t\t<div class=\"role\">CEO<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/03\/cx1-speaker-logo-zenloop-2.svg\" class=\"attachment-full size-full\" alt=\"zenloop logo\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/03\/cx1-speaker-image-zenloop-paul-schwarzenholz-1.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/03\/cx1-speaker-image-zenloop-paul-schwarzenholz-1.jpeg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/03\/cx1-speaker-image-zenloop-paul-schwarzenholz-1-255x300.jpeg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/03\/cx1-speaker-logo-zenloop-2.svg\" class=\"attachment-full size-full\" alt=\"zenloop logo\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Paul Schwarzenholz<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">CEO<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p>Paul Schwarzenholz ist mehrfacher Gr\u00fcnder und Angel Investor. Die neueste Unternehmung zenloop, die f\u00fchrende NPS-Plattform im Deutschsprachigen Raum, hat er 2016 gemeinsam mit Bj\u00f6rn Kolbm\u00fcller und Lukasz Lazewski nach dem Verlassen von Flaconi gegr\u00fcndet. Vorab hatte er zusammen mit Bj\u00f6rn Kolbm\u00fcller 2010-2016 Flaconi aufgebaut und 2015 an die P7S1 Gruppe verkauft.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Masterclass:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p>In K\u00fcrze mehr&#8230;<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker \">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/05\/cx1-2022-speaker-image-hilti-alexandra-barl.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/05\/cx1-2022-speaker-image-hilti-alexandra-barl.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/05\/cx1-2022-speaker-image-hilti-alexandra-barl-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Alexandra Barl<\/h4>\n\t\t\t\t\t<div class=\"role\">Bef\u00fcrworter der Kundenzentrierung<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/05\/cx1-speaker-logo-hiltideutschland.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/05\/cx1-2022-speaker-image-hilti-alexandra-barl.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/05\/cx1-2022-speaker-image-hilti-alexandra-barl.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/05\/cx1-2022-speaker-image-hilti-alexandra-barl-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/05\/cx1-speaker-logo-hiltideutschland.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Alexandra Barl<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">Bef\u00fcrworter der Kundenzentrierung<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p>Within her role as Customer Centricity Advocate, Hilti Central Europe, Alexandra Barl has been<br \/>\nworking to sharpen the customer centric focus of Hilti\u2019s central European marketing activities. Her<br \/>\nexperience in Sales and Marketing departments in global companies as well as a writer for these<br \/>\ncompanies has given her expert understanding of defining customer needs and addressing them<br \/>\nin an impactful way. On top, Alexandra is implementing new workshop methodologies as well to<br \/>\nensure a best-in class training approach for Customer Centric communication within Hilti Central<br \/>\nEurope.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Keynote:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p><strong>Keine Abteilung, sondern eine Denkweise: Wie Hilti mit kundenzentrierten Marketingaktivit\u00e4ten gesch\u00e4ftlichen Erfolg erzielt.<\/strong><\/p>\n<p>Das Konzept der Kundenzentrierung steht seit Jahren im Mittelpunkt vieler Unternehmen und wird es auch weiterhin tun. Aber die Umsetzung dieser Idee in greifbare gesch\u00e4ftliche Auswirkungen innerhalb des Marketings ist eine Reise. Dieser Weg muss von allen im Unternehmen beschritten werden, von den Gesch\u00e4ftsentwicklungsabteilungen \u00fcber die Marketingkommunikation bis hin zu den Vertriebsabteilungen. Auf diese Weise k\u00f6nnen sich Unternehmen auf die reichhaltige und vielf\u00e4ltige Landschaft unserer Kunden konzentrieren und ihnen wirkungsvolle, wertvolle Marketinginhalte liefern.<\/p>\n<p>Hier erfahren Sie, wie wir bei Hilti diese Reise begonnen haben, wie wir mit kundenzentrierten Marketingaktivit\u00e4ten weitermachen und wie wir diesen sich st\u00e4ndig ver\u00e4ndernden Weg weiter beschreiten werden.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker \">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-2022-speaker-image-zendesk-matthias-goehler.jpg\" class=\"attachment-full size-full\" alt=\"matthias-goehler-zendesk\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-2022-speaker-image-zendesk-matthias-goehler.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-2022-speaker-image-zendesk-matthias-goehler-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Matthias G\u00f6hler<\/h4>\n\t\t\t\t\t<div class=\"role\">EMEA CTO<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-fashion-speaker-logo-zendesk.svg\" class=\"attachment-full size-full\" alt=\"logo zendesk\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-2022-speaker-image-zendesk-matthias-goehler.jpg\" class=\"attachment-full size-full\" alt=\"matthias-goehler-zendesk\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-2022-speaker-image-zendesk-matthias-goehler.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-2022-speaker-image-zendesk-matthias-goehler-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-fashion-speaker-logo-zendesk.svg\" class=\"attachment-full size-full\" alt=\"logo zendesk\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Matthias G\u00f6hler<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">EMEA CTO<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p>In K\u00fcrze mehr&#8230;<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Keynote:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><div class=\"p-rich_text_section\"><strong>Radikale CX &#8211; Wie Kundenerwartungen die Serviceversprechen von Unternehmen revolutionieren<\/strong><\/div>\n<p><span class=\"\" style=\"display:block;clear:both;height: 0px;padding-top: 20px;border-top-width:0px;border-bottom-width:0px;\"><\/span>Kunden haben heute radikale Erwartungen, die den gesamten Kundenservice neu definieren. Aber: Wie genau sehen diese Erwartungen aus und vor welchen gro\u00dfen Herausforderungen stehen Unternehmen und Kunden derzeit?<\/p>\n<p>Ultimatives Erlebnis und die Forderung nach sofortiger Reaktion ist das neue Mantra der Verbraucher. KI spielt dabei eine wichtige Rolle, denn sie kann erheblich dazu beitragen, das Kundenerlebnis zu optimieren und den st\u00e4ndig wachsenden Anspr\u00fcchen der Kunden gerecht zu werden. Doch wo liegen die Grenzen der KI und wie k\u00f6nnen Unternehmen das Beste aus ihr herausholen?<\/p>\n<p>Und welche Rolle spielt dabei das Metaverse? Matthias G\u00f6hler, EMEA CTO bei Zendesk, ist der Meinung, dass Unternehmen jetzt mit der Entwicklung einer Metaverse-CX-Strategie beginnen sollten! Das Metaverse entwickelt sich weiter und bietet Potenzial, wie es die Kundenbindung beeinflussen kann.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div><div class=\"speakers-row\">\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker \">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/06\/cx1-2022-speaker-image-Roland-Berger-Miriam-van-Straelen.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/06\/cx1-2022-speaker-image-Roland-Berger-Miriam-van-Straelen.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/06\/cx1-2022-speaker-image-Roland-Berger-Miriam-van-Straelen-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Miriam van Straelen<\/h4>\n\t\t\t\t\t<div class=\"role\">Partner Roland Berger Digitale Plattform<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"160\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/06\/cx1-speaker-logo-Roland-Berger.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/06\/cx1-speaker-logo-Roland-Berger.jpg 320w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/06\/cx1-speaker-logo-Roland-Berger-300x150.jpg 300w\" sizes=\"auto, (max-width: 320px) 100vw, 320px\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/06\/cx1-2022-speaker-image-Roland-Berger-Miriam-van-Straelen.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/06\/cx1-2022-speaker-image-Roland-Berger-Miriam-van-Straelen.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/06\/cx1-2022-speaker-image-Roland-Berger-Miriam-van-Straelen-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"160\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/06\/cx1-speaker-logo-Roland-Berger.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/06\/cx1-speaker-logo-Roland-Berger.jpg 320w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/06\/cx1-speaker-logo-Roland-Berger-300x150.jpg 300w\" sizes=\"auto, (max-width: 320px) 100vw, 320px\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Miriam van Straelen<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">Partner Roland Berger Digitale Plattform<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p>Miriam van Straelen is a Partner at the international strategy consulting firm Roland Berger, where she is part of the Digital Team (Roland Berger N3XT). Previously, she was Chief Customer Officer at idealo internet and held further C-level and leadership positions in several digital first companies, for example PayPal and ebay.<\/p>\n<p>Over the past 15 years, Miriam has become a proven expert in the areas of e-commerce, digital marketplaces and platforms as well as fintech environments. She has built customer centric organizations and implemented processes to ensure customer experience optimization and solution orientation and she has helped digital businesses achieve sustainable growth by increasing customer activity, conversion, retention and satisfaction.<\/p>\n<p>To enable innovation through diversity and strengthen women in leadership positions, Miriam is also involved as a mentor and business angel for young female talents. Miriam studied International Business Management at the European Business School (ESCP) in Paris, Oxford and Berlin and holds three degrees. She has also earned several certificates in General Management, Digital Transformation and Leadership Studies.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Keynote:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p><strong>Kundenloyalit\u00e4t \u2013 ein mittlerweile unerreichbares Ziel. Oder doch nicht?<\/strong><\/p>\n<p>Obwohl es technologiegest\u00fctzte Kundenzentrierung schon seit Jahrzehnten gibt, wird es immer schwieriger echte Kundenloyalit\u00e4t zu erreichen. Wie k\u00f6nnen Unternehmen in einem hart umk\u00e4mpften Markt, in dem Kunden keine Kompromisse dulden, Kunden zu loyalen Kunden machen?<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker \">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/05\/cx1-2022-speaker-image-mediamarkt-saturn-holger-moewes.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/05\/cx1-2022-speaker-image-mediamarkt-saturn-holger-moewes.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/05\/cx1-2022-speaker-image-mediamarkt-saturn-holger-moewes-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Holger Moewes<\/h4>\n\t\t\t\t\t<div class=\"role\">Leiter Customer Experience Deutschland<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"160\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/05\/cx1-speaker-logo-mediamarkt.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/05\/cx1-speaker-logo-mediamarkt.jpg 320w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/05\/cx1-speaker-logo-mediamarkt-300x150.jpg 300w\" sizes=\"auto, (max-width: 320px) 100vw, 320px\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/05\/cx1-2022-speaker-image-mediamarkt-saturn-holger-moewes.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/05\/cx1-2022-speaker-image-mediamarkt-saturn-holger-moewes.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/05\/cx1-2022-speaker-image-mediamarkt-saturn-holger-moewes-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"160\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/05\/cx1-speaker-logo-mediamarkt.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/05\/cx1-speaker-logo-mediamarkt.jpg 320w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/05\/cx1-speaker-logo-mediamarkt-300x150.jpg 300w\" sizes=\"auto, (max-width: 320px) 100vw, 320px\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Holger Moewes<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">Leiter Customer Experience Deutschland<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p>In K\u00fcrze mehr&#8230;<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Keynote:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p><strong>Service Design \u2013 translate customer-centricity from strategic objective into daily reality<\/strong><\/p>\n<p>How MediaMarktSaturn uses the Service Design method to implement customer experience improvement projects that overcome silos, using the example of the process behind the &#8220;30 minutes ready to pick up&#8221; promise for Click &amp; Collect orders.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker \">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/06\/cx1-2022-speaker-image-PaymentBanking-Nicole-Nitsche.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/06\/cx1-2022-speaker-image-PaymentBanking-Nicole-Nitsche.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/06\/cx1-2022-speaker-image-PaymentBanking-Nicole-Nitsche-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Nicole Nitsche<\/h4>\n\t\t\t\t\t<div class=\"role\">Gesch\u00e4ftsf\u00fchrerin<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/06\/cx1-speaker-logo-PaymentBanking.svg\" class=\"attachment-full size-full\" alt=\"logo of payment and banking\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/06\/cx1-2022-speaker-image-PaymentBanking-Nicole-Nitsche.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/06\/cx1-2022-speaker-image-PaymentBanking-Nicole-Nitsche.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/06\/cx1-2022-speaker-image-PaymentBanking-Nicole-Nitsche-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/06\/cx1-speaker-logo-PaymentBanking.svg\" class=\"attachment-full size-full\" alt=\"logo of payment and banking\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Nicole Nitsche<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">Gesch\u00e4ftsf\u00fchrerin<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p>Nicole Nitsche ist studierte Theaterwissenschaftlerin und hat mehrere Jahre als Regieassistentin beim Thalia Theater Hamburg gearbeitet. Danach war Nicole Leiterin der Presse- und Marketingabteilung eines Hamburger Musiklabels. Als klassische Quereinsteigerin hat sie die komplette Kommunikation sowie den Aufbau der Redaktion bei Payment &amp; Banking geleitet und verantwortet. Nicole ist seit August 2021 alleinige Gesch\u00e4ftsf\u00fchrerin von Payment &amp; Banking und ist verantwortlich f\u00fcr die Bereiche Struktur, Planung, Umsetzung und Konzipierung aller Payment &amp; Banking Eventreihen (z. B.der PEX, BEX, TRX &amp; CryptX) und steht dort regelm\u00e4\u00dfig zu den unterschiedlichsten Themen aus Banking, Payment und Fintech, als Moderatorin auf der B\u00fchne.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Keynote:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p><strong>The forgotten female customer group<\/strong><br \/>\n<strong>What matters to women shapes the growth markets of the future<\/strong><\/p>\n<p>Women account for 70 percent of all consumer spending globally. To attract the female consumer of the future, it\u2019s important to put the values, desires and activities of her everyday life into context.<br \/>\nFor business, the survey results provide clues as to where the growth markets of the future lie and which (female) needs they have \u2013 so far \u2013 neglected: Companies need to develop offers, products, an appropriate design, a customer journey and also choose an approach that takes into account the everyday reality of women in and does not forget or depend on them as customers.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker \">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-2022-speaker-image-savvy-company-joern-dickhaut.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-2022-speaker-image-savvy-company-joern-dickhaut.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-2022-speaker-image-savvy-company-joern-dickhaut-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>J\u00f6rn Dickhaut<\/h4>\n\t\t\t\t\t<div class=\"role\">Gr\u00fcnder und Partner<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"160\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-speaker-logo-savvy-company.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-speaker-logo-savvy-company.jpg 320w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-speaker-logo-savvy-company-300x150.jpg 300w\" sizes=\"auto, (max-width: 320px) 100vw, 320px\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-2022-speaker-image-savvy-company-joern-dickhaut.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-2022-speaker-image-savvy-company-joern-dickhaut.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-2022-speaker-image-savvy-company-joern-dickhaut-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"160\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-speaker-logo-savvy-company.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-speaker-logo-savvy-company.jpg 320w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-speaker-logo-savvy-company-300x150.jpg 300w\" sizes=\"auto, (max-width: 320px) 100vw, 320px\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>J\u00f6rn Dickhaut<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">Gr\u00fcnder und Partner<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p>J\u00f6rn Dickhaut ist Gr\u00fcnder und Partner der Firma savvy und verf\u00fcgt \u00fcber umfangreiche Erfahrungen in den Bereichen Customer Experience Management, Innovation und strategisches Marketing. Er ist ein kreativer Denker mit au\u00dfergew\u00f6hnlich analytischen, konzeptionellen und exekutiven F\u00fchrungsf\u00e4higkeiten, und hilft Unternehmen, ihr Gesch\u00e4ft auf die Bed\u00fcrfnisse der Kunden auszurichten. Vor der Gr\u00fcndung von savvy company war J\u00f6rn mehr als acht Jahre bei O2 Germany t\u00e4tig, wo er die Abteilung Corporate-Strategy leitete. Zu seinen fr\u00fcheren Unternehmen z\u00e4hlen Theron Business Consulting und Computer Sciences Corporation (CSC).<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Masterclass:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p><strong>Shift to action &#8211; Kundeninnovation zu einem Wert(e)treiber in Ihrem Unternehmen machen<\/strong><\/p>\n<p>In unserer Masterclass werden wir er\u00f6rtern, wie ein angemessener Innovationsprozess und seine Verankerung in einer Organisation aufgebaut werden kann. Daher werden wir die verschiedenen Rollen innerhalb der Organisation, ihre Aufgaben und Pflichten sowie das Zusammenspiel zwischen verschiedenen Funktionen und Abteilungen behandeln. Dar\u00fcber hinaus wird dargelegt, wie wichtig die Beteiligung der F\u00fchrungsebene ist, warum eine \u00c4nderung der Denkweise im Unternehmen oft erforderlich ist und wie sich ein solches Programm langfristig positiv auf den ROI auswirkt.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div><div class=\"speakers-row\">\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker \">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-2022-speaker-image-scholz-friends-hendrik-wonsak.jpg\" class=\"attachment-full size-full\" alt=\"hendrik wonsak\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-2022-speaker-image-scholz-friends-hendrik-wonsak.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-2022-speaker-image-scholz-friends-hendrik-wonsak-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Hendrik Wonsak<\/h4>\n\t\t\t\t\t<div class=\"role\">Digital Director<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"160\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-speaker-logo-scholz-friends.jpg\" class=\"attachment-full size-full\" alt=\"logo of scholz &amp; friends\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-speaker-logo-scholz-friends.jpg 320w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-speaker-logo-scholz-friends-300x150.jpg 300w\" sizes=\"auto, (max-width: 320px) 100vw, 320px\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-2022-speaker-image-scholz-friends-hendrik-wonsak.jpg\" class=\"attachment-full size-full\" alt=\"hendrik wonsak\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-2022-speaker-image-scholz-friends-hendrik-wonsak.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-2022-speaker-image-scholz-friends-hendrik-wonsak-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"160\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-speaker-logo-scholz-friends.jpg\" class=\"attachment-full size-full\" alt=\"logo of scholz &amp; friends\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-speaker-logo-scholz-friends.jpg 320w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-speaker-logo-scholz-friends-300x150.jpg 300w\" sizes=\"auto, (max-width: 320px) 100vw, 320px\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Hendrik Wonsak<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">Digital Director<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p>Hendrik Wonsak is the Digital Director for Scholz &amp; Friends BuyQ, a retail-focused advertising and communications agency within the Scholz &amp; Friends Family network. Hendrik constantly tries to close the gap between on- and offline retail experiences. From augmented reality solutions over performance-driven social media campaigns to first creative concepts around retail in the metaverse \u2013 He always tries to distance himself from classical touchpoint-driven campaigning and explores surroundings and realms where (potential) customers can be touched.<\/p>\n<p>Doing so, Hendrik won multiple awards in the past years, including a golden Effie for the German Ministry of Health and a bronze Effie for McDonald&#8217;s Germany.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Masterclass:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p><strong>How the age of the customer changes the way advertising agencies work<\/strong><\/p>\n<p>We all have that one emotional tv spot in our head that we loved when we were young. Or that super catchy radio jingle that kept on ringing in our head for ages. Advertising agencies have always been known for creating these kind of creative assets. But with the growing relevance of customer centricity, the role of advertising agencies and the demands of their clients have changed:<\/p>\n<p><strong>Why do we think on a touchpoint level, if users don\u2019t?<\/strong><br \/>\nAgency and client must overthink their relationship and see each other as partners that work together across departments in order to overcome silos and strive for one orchestrated or aligned experience.<\/p>\n<p><strong>Ad campaigns are dead, long live ad campaigns<\/strong><br \/>\nA customer experience can never be bound to a two week or three month campaign slot within the marketing calendar. We need to work together in order to switch the hierarchy and have campaigns match the overall CX strategy of an organization.<\/p>\n<p><strong>Find joy in data<\/strong><br \/>\nMost creatives don\u2019t like data. They can\u2019t get their head around it. And that\u2019s okay, because it\u2019s not their job. But strategists need to fall in love with data in order to write creative briefs that really cater to the customer and not their individual understanding of a potential customer. This is the only way to create communication that really is user-centric and solves business problems.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker \">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/07\/cx1-2022-speaker-image-zurich-monika-schulze.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/07\/cx1-2022-speaker-image-zurich-monika-schulze.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/07\/cx1-2022-speaker-image-zurich-monika-schulze-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Monika Schulze<\/h4>\n\t\t\t\t\t<div class=\"role\">Head of Customer &amp; Innovation Management<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/07\/cx1-speaker-logo-zurich.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/07\/cx1-2022-speaker-image-zurich-monika-schulze.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/07\/cx1-2022-speaker-image-zurich-monika-schulze.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/07\/cx1-2022-speaker-image-zurich-monika-schulze-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/07\/cx1-speaker-logo-zurich.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Monika Schulze<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">Head of Customer &amp; Innovation Management<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p style=\"font-weight: 400\">Monika Schulze has a broad range of experience in the FMCG and Insurance industries, having successfully served in senior executive positions for almost 30 years in different countries. Before she served as a Head of Customer Office and Innovation in Germany, she joined Zurich Insurance headquarters in Switzerland as a Global CMO. Prior to that she run her own business as a strategic consultant. In the last two positions at Unilever she served as Vice President Brand Development Europe and as Business Director Foods with P&amp;L responsibility in Hungary.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Keynote:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p style=\"font-weight: 400\"><strong>CX is more important than brand<\/strong><\/p>\n<p style=\"font-weight: 400\">The keynote will give an insight into the topic of customer experience. Business insights into reality will be provided. In addition, examples from the current market will be provided in order to develop a personal reference. In addition, the importance of the topic in the actions of every company will be clarified and proven.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker \">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-2022-speaker-image-cx-talks-peter-pirner-1.jpg\" class=\"attachment-full size-full\" alt=\"peter pirner\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-2022-speaker-image-cx-talks-peter-pirner-1.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-2022-speaker-image-cx-talks-peter-pirner-1-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Peter Pirner<\/h4>\n\t\t\t\t\t<div class=\"role\">CX-Advisor, CX-Coach, Creator &amp; Podcast Host CX-Talks<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"160\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-speaker-logo-cx-talks.jpg\" class=\"attachment-full size-full\" alt=\"cx-talks logo peter pirner\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-speaker-logo-cx-talks.jpg 320w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-speaker-logo-cx-talks-300x150.jpg 300w\" sizes=\"auto, (max-width: 320px) 100vw, 320px\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-2022-speaker-image-cx-talks-peter-pirner-1.jpg\" class=\"attachment-full size-full\" alt=\"peter pirner\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-2022-speaker-image-cx-talks-peter-pirner-1.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-2022-speaker-image-cx-talks-peter-pirner-1-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"160\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-speaker-logo-cx-talks.jpg\" class=\"attachment-full size-full\" alt=\"cx-talks logo peter pirner\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-speaker-logo-cx-talks.jpg 320w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-speaker-logo-cx-talks-300x150.jpg 300w\" sizes=\"auto, (max-width: 320px) 100vw, 320px\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Peter Pirner<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">CX-Advisor, CX-Coach, Creator &amp; Podcast Host CX-Talks<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p>Peter Pirner ist ein renommierter und charismatischer Thought Leader im Bereich Customer Experience Management. Als Host des erfolgreichsten deutschen Podcast f\u00fcr CX Management CX-Talks erreicht er regelm\u00e4\u00dfig ein gro\u00dfes Publikum an Fachinteressenten. Zuvor war er in unterschiedlichen Rollen fast 25 Jahre f\u00fcr Kantar (vormals TNS Infratest), einem der weltweit gr\u00f6\u00dften Forschungs- und Beratungsh\u00e4user, im Bereich CX Management national und international t\u00e4tig. Regelm\u00e4\u00dfig begleitet er Unternehmen und Einzelpersonen in Fragestellungen rund um CX Management als Berater, Coach und Speaker. Daneben ist er Partner des Instituts f\u00fcr Customer Experience Management (i-CEM ), Consulting Partner und Mitglied des Advisory Boards der Accelerom AG und der Petlando GmbH.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Keynote:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p><strong>Organisational Empathy. A critical pre-requisite for effective Customer Experience Management<\/strong><\/p>\n<p style=\"font-weight: 400\">Die Gestaltung herausragender Kundenerfahrungen setzen ein tiefes Verst\u00e4ndnis der Kundenbed\u00fcrfnisse und anforderungen voraus. Diese sind situationsbedingt, volatil und oft unscharf.<\/p>\n<p style=\"font-weight: 400\">Empathie ist eine wichtige Voraussetzung f\u00fcr effektives, individuelless Kundenmanagement.<\/p>\n<p style=\"font-weight: 400\">In dieser Keynote geht es um die F\u00e4higkeit von Unternehmen und Organisationen, empathisch mit ihren Kunden umzugehen. Welche Ansatzpunkte gibt es bereits? Wo tun sich viele Organisationen besonders schwer? Wie k\u00f6nnte eine Best Practice aussehen?<\/p>\n<p style=\"font-weight: 400\">Ein kritischer und konstruktiver Beitrag zur Schaffung einer besseren Kundenerfahrung im Alltag.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker \">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-2022-speaker-image-stripe-till-dietrich-1.jpg\" class=\"attachment-full size-full\" alt=\"image of till dietrich\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-2022-speaker-image-stripe-till-dietrich-1.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-2022-speaker-image-stripe-till-dietrich-1-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Till Dietrich<\/h4>\n\t\t\t\t\t<div class=\"role\">Enterprise Sales DACH &amp; CEE<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-speaker-logo-stripe.svg\" class=\"attachment-full size-full\" alt=\"logo of stripe\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-2022-speaker-image-stripe-till-dietrich-1.jpg\" class=\"attachment-full size-full\" alt=\"image of till dietrich\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-2022-speaker-image-stripe-till-dietrich-1.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-2022-speaker-image-stripe-till-dietrich-1-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-speaker-logo-stripe.svg\" class=\"attachment-full size-full\" alt=\"logo of stripe\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Till Dietrich<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">Enterprise Sales DACH &amp; CEE<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p>Till leitet derzeit das Informations- und Kommunikationstechnologiegesch\u00e4ft (ICT) in der Region. Mit mehr als 10 Jahren Berufserfahrung in der Tech-Branche bei Google, gestaltet er nun das Wachstum und die Markteinf\u00fchrungsbem\u00fchungen von Stripe in der DACH- und CEE-Region.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Keynote:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p><strong>Fragen Sie die Experten: Die Best Practices f\u00fcr den Checkout von Stripe &#8211; Entdecken Sie versteckte Vorteile in Ihrem Checkout-Prozess<\/strong><\/p>\n<p>Es wird prognostiziert, dass im Jahr 2022 Artikel im Wert von 3,5 Billionen Euro in digitalen Einkaufswagen liegen bleiben werden. Ist Ihr Checkout darauf vorbereitet? Auf der CX1 World werden wir er\u00f6rtern, warum sich Unternehmen auf Kunden (und nicht auf Transaktionen) konzentrieren sollten, Ergebnisse von Autorisierungsexperimenten, die bei Tausenden von Anbietern durchgef\u00fchrt wurden, vorstellen und bew\u00e4hrte E-Commerce-Verfahren diskutieren, die nachweislich den Umsatz steigern und Kunden binden.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div><div class=\"speakers-row\">\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker \">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-2022-speaker-image-msr-consulting-torben-tietz.jpg\" class=\"attachment-full size-full\" alt=\"Torben Tietz\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-2022-speaker-image-msr-consulting-torben-tietz.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-2022-speaker-image-msr-consulting-torben-tietz-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Torben Tietz<\/h4>\n\t\t\t\t\t<div class=\"role\">Managing Partner<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-speaker-logo-msr-consulting-group.svg\" class=\"attachment-full size-full\" alt=\"logo of msr consulting\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-2022-speaker-image-msr-consulting-torben-tietz.jpg\" class=\"attachment-full size-full\" alt=\"Torben Tietz\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-2022-speaker-image-msr-consulting-torben-tietz.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-2022-speaker-image-msr-consulting-torben-tietz-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-speaker-logo-msr-consulting-group.svg\" class=\"attachment-full size-full\" alt=\"logo of msr consulting\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Torben Tietz<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">Managing Partner<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p>Torben Tietz is managing partner at MSR Consulting Group. He helps<br \/>\nhis clients to become truly customer centric companies by<br \/>\nestablishing CX programs with economic impact. He is an expert as<br \/>\nwell for B2C as B2B customer relations.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Masterclass:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p><strong>Return on CX<\/strong><\/p>\n<p>Based on cases we worked on with our clients we will share our experience with calculating the monetary value of a CX program as well as of individual customer centric measures.<br \/>\nThe masterclass will cover these four topics:<\/p>\n<ul>\n<li>How to create commitment for your CX program<\/li>\n<li>The value of 1 NPS-point and how to determine it<\/li>\n<li>How to predict the effect of a customer centric measure<\/li>\n<li>Additional tipps on how to get things done<\/li>\n<\/ul>\n<p>For each topic we will give an impulse and discuss with the participants.<\/p>\n<p>Why should you take part? In case you want to launch a CX program or implement specific customer centric measures you have to fight for limited ressources. The masterclass will give you tools and approaches to prove the value of your initiatives for the company.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker \">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-2022-speaker-image-msr-consulting-finn-kruse.jpg\" class=\"attachment-full size-full\" alt=\"finn kruse\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-2022-speaker-image-msr-consulting-finn-kruse.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-2022-speaker-image-msr-consulting-finn-kruse-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Finn Kruse<\/h4>\n\t\t\t\t\t<div class=\"role\">Lead Data Analyst<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-speaker-logo-msr-consulting-group.svg\" class=\"attachment-full size-full\" alt=\"logo of msr consulting\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-2022-speaker-image-msr-consulting-finn-kruse.jpg\" class=\"attachment-full size-full\" alt=\"finn kruse\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-2022-speaker-image-msr-consulting-finn-kruse.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-2022-speaker-image-msr-consulting-finn-kruse-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-speaker-logo-msr-consulting-group.svg\" class=\"attachment-full size-full\" alt=\"logo of msr consulting\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Finn Kruse<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">Lead Data Analyst<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p>Finn Kruse is Lead Data Analyst at MSR Consulting Group. Working in the<br \/>\nareas of customer and business analytics, he uses analytical models and technical solutions to help companies put data at the centre of decision-<br \/>\nmaking. Previously, Finn Kruse studied business psychology in Heide and Kassel.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Masterclass:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p><strong>Return on CX<\/strong><\/p>\n<p>Based on cases we worked on with our clients we will share our experience with calculating the monetary value of a CX program as well as of individual customer centric measures.<br \/>\nThe masterclass will cover these four topics:<\/p>\n<ul>\n<li>How to create commitment for your CX program<\/li>\n<li>The value of 1 NPS-point and how to determine it<\/li>\n<li>How to predict the effect of a customer centric measure<\/li>\n<li>Additional tipps on how to get things done<\/li>\n<\/ul>\n<p>For each topic we will give an impulse and discuss with the participants.<\/p>\n<p>Why should you take part? In case you want to launch a CX program or implement specific customer centric measures you have to fight for limited ressources. The masterclass will give you tools and approaches to prove the value of your initiatives for the company.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker \">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-2022-speaker-image-zenloop-grace-hemberg.jpg\" class=\"attachment-full size-full\" alt=\"Grace Hemberg\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-2022-speaker-image-zenloop-grace-hemberg.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-2022-speaker-image-zenloop-grace-hemberg-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Grace Hemberg<\/h4>\n\t\t\t\t\t<div class=\"role\">Product Marketing Manager<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/03\/cx1-speaker-logo-zenloop-2.svg\" class=\"attachment-full size-full\" alt=\"zenloop logo\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-2022-speaker-image-zenloop-grace-hemberg.jpg\" class=\"attachment-full size-full\" alt=\"Grace Hemberg\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-2022-speaker-image-zenloop-grace-hemberg.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-2022-speaker-image-zenloop-grace-hemberg-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/03\/cx1-speaker-logo-zenloop-2.svg\" class=\"attachment-full size-full\" alt=\"zenloop logo\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Grace Hemberg<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">Product Marketing Manager<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p>Customer Experience Nerd und Produkt-Enthusiast. Ich helfe Unternehmen dabei, ein herausragendes Kundenerlebnis zu schaffen, indem ich sie \u00fcber alles informiere, was zenloop zu bieten hat.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Masterclass:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p><strong>From Feedback to Delight: What is a CX Action Management System?<\/strong><\/p>\n<p>In dieser Session zeigt Ihnen Grace, Product Marketing Manager bei zenloop, wie Sie Ihr CX Action Management System starten k\u00f6nnen.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker \">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-2022-speaker-image-findologic-Simon-Reichel.jpg\" class=\"attachment-full size-full\" alt=\"Simon Reichel\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-2022-speaker-image-findologic-Simon-Reichel.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-2022-speaker-image-findologic-Simon-Reichel-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Simon Reichel<\/h4>\n\t\t\t\t\t<div class=\"role\">Chief Operations Officer<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/03\/cx1-speaker-logo-findologic.svg\" class=\"attachment-full size-full\" alt=\"logo of findologic\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-2022-speaker-image-findologic-Simon-Reichel.jpg\" class=\"attachment-full size-full\" alt=\"Simon Reichel\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-2022-speaker-image-findologic-Simon-Reichel.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-2022-speaker-image-findologic-Simon-Reichel-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/03\/cx1-speaker-logo-findologic.svg\" class=\"attachment-full size-full\" alt=\"logo of findologic\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Simon Reichel<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">Chief Operations Officer<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p dir=\"auto\">As COO, Simon Reichel determines the operational business process and holds various degrees in the area of management. He is responsible for the quality and competitiveness of the products and processes. The coordination and guarantee of smoothly running daily processes between the departments in the areas of marketing, sales, project management and support allow for a professional combination of vision and daily business.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Masterclass:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p><strong>Composable, headless, monolitic, whatsoever &#8211; why buzzwords do not matter for Calumet to be successful<\/strong><\/p>\n<p dir=\"auto\">Why buzzwords do not matter for you as a retailer. Composable, headless, monolitic, whatsoever &#8211; choose wisely what suits you and your business best. Focus on what really matters now and dont have too many projects on your agenda &#8211; next months will be challenging enough, so you need to stay agile and need to be able to manage your daily business properly. In this session, Oliver Breitfeld, Chief Customer Officer will join Simon Reichel from Findologic, to discuss their journey from testing concepts to scaling globally, supporting revenue growth and sustainability. They will share insights and practical tips to help you streamline and scale e-commerce operations, optimize your online shop and connect with more customers across every stage of the buying journey.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div><div class=\"speakers-row\">\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker \">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-2022-speaker-image-calumet-Oliver-Breitfeld.jpg\" class=\"attachment-full size-full\" alt=\"Oliver Breitfeld\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-2022-speaker-image-calumet-Oliver-Breitfeld.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-2022-speaker-image-calumet-Oliver-Breitfeld-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Oliver Breitfeld<\/h4>\n\t\t\t\t\t<div class=\"role\">Chief Customer Officer<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-speaker-logo-calumet.svg\" class=\"attachment-full size-full\" alt=\"calumet logo\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-2022-speaker-image-calumet-Oliver-Breitfeld.jpg\" class=\"attachment-full size-full\" alt=\"Oliver Breitfeld\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-2022-speaker-image-calumet-Oliver-Breitfeld.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-2022-speaker-image-calumet-Oliver-Breitfeld-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-speaker-logo-calumet.svg\" class=\"attachment-full size-full\" alt=\"calumet logo\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Oliver Breitfeld<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">Chief Customer Officer<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p dir=\"auto\">Oliver Breitfeld has been Chief Customer Officer at Calumet Photographic GmbH since 2019. With 15 years of experience in eCommerce and there mainly in digital retail, he has gained extensive experience, especially in mobile commerce &#8211; he was mobile first before there was an iPhone. Oliver&#8217;s biggest ambition is to shift the complexity of a purchase from the customer to the commerce platforms and bake the perfect pizza.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Masterclass:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p><strong>Composable, headless, monolitic, whatsoever &#8211; why buzzwords do not matter for Calumet to be successful<\/strong><\/p>\n<p>Why buzzwords do not matter for you as a retailer. Composable, headless, monolitic, whatsoever &#8211; choose wisely what suits you and your business best. Focus on what really matters now and dont have too many projects on your agenda &#8211; next months will be challenging enough, so you need to stay agile and need to be able to manage your daily business properly. In this session, Oliver Breitfeld, Chief Customer Officer will join Simon Reichel from Findologic, to discuss their journey from testing concepts to scaling globally, supporting revenue growth and sustainability. They will share insights and practical tips to help you streamline and scale e-commerce operations, optimize your online shop and connect with more customers across every stage of the buying journey.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker \">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-2022-speaker-image-tribecx-David-Hicks.jpg\" class=\"attachment-full size-full\" alt=\"David Hicks\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-2022-speaker-image-tribecx-David-Hicks.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-2022-speaker-image-tribecx-David-Hicks-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>David Hicks<\/h4>\n\t\t\t\t\t<div class=\"role\">Co-founder &amp; President<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"160\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-speaker-logo-tribecx.jpg\" class=\"attachment-full size-full\" alt=\"tricecx logo\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-speaker-logo-tribecx.jpg 320w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-speaker-logo-tribecx-300x150.jpg 300w\" sizes=\"auto, (max-width: 320px) 100vw, 320px\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-2022-speaker-image-tribecx-David-Hicks.jpg\" class=\"attachment-full size-full\" alt=\"David Hicks\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-2022-speaker-image-tribecx-David-Hicks.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-2022-speaker-image-tribecx-David-Hicks-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"160\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-speaker-logo-tribecx.jpg\" class=\"attachment-full size-full\" alt=\"tricecx logo\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-speaker-logo-tribecx.jpg 320w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-speaker-logo-tribecx-300x150.jpg 300w\" sizes=\"auto, (max-width: 320px) 100vw, 320px\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>David Hicks<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">Co-founder &amp; President<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p>Co-founder and PresidentProud co-founder and President of TribeCX, a tribe of senior CX practitioners who help define customer programs, deliver customer programs and build the expertise to keep delivering customer programs Previously David was founder and CEO of Mulberry Consulting, the largest international Customer Experience consulting business. He led the business for over 12 years, taking it from start-up till its sale, by then a global player with a fortune 500 client base. Before starting Mulberry, David led the specification development for customer experience delivery at Royal Mail to deliver an integrated experience across 200+k colleagues.<\/p>\n<p>For the last 15 years, he has coached global companies on customer experience from UPS to the UK Police, and globally for over 300 organisations in telecommunications, finance, retail, publishing and technology. David is also a Chairman of TMD, a leading Canadian marketing communications company based in Toronto, London and New York. David, a charismatic speaker, keeps things practical, personal and engaging. He speaks on a broad range of topics across customer, employee, stakeholder experience.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Keynote:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p><strong>Building expertise to drive CX action IN your organisation<\/strong><\/p>\n<p><em>Practical case study 1<\/em> | The secret sauce: North Star and CX sprints<br \/>\n<em>Practical case study 2<\/em> | Proof points<br \/>\nYou\u2019re (rightly) dead in the water without hard evidence<br \/>\n<em>Practical case study 3<\/em> | Making it stick<br \/>\nYou can outsource shift to action, embedding it<br \/>\nContinuing the discussion<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker \">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-2022-speaker-image-be-customer-smart-Ilkka-Huotelin.jpg\" class=\"attachment-full size-full\" alt=\"Ilkka Huotelin\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-2022-speaker-image-be-customer-smart-Ilkka-Huotelin.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-2022-speaker-image-be-customer-smart-Ilkka-Huotelin-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Ilkka Huotelin<\/h4>\n\t\t\t\t\t<div class=\"role\">Co-founder<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"160\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-speaker-logo-be-customer-smart.jpg\" class=\"attachment-full size-full\" alt=\"Be Customer Smart Logo\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-speaker-logo-be-customer-smart.jpg 320w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-speaker-logo-be-customer-smart-300x150.jpg 300w\" sizes=\"auto, (max-width: 320px) 100vw, 320px\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-2022-speaker-image-be-customer-smart-Ilkka-Huotelin.jpg\" class=\"attachment-full size-full\" alt=\"Ilkka Huotelin\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-2022-speaker-image-be-customer-smart-Ilkka-Huotelin.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-2022-speaker-image-be-customer-smart-Ilkka-Huotelin-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"160\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-speaker-logo-be-customer-smart.jpg\" class=\"attachment-full size-full\" alt=\"Be Customer Smart Logo\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-speaker-logo-be-customer-smart.jpg 320w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-speaker-logo-be-customer-smart-300x150.jpg 300w\" sizes=\"auto, (max-width: 320px) 100vw, 320px\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Ilkka Huotelin<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">Co-founder<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p>Ilkka Huotelin is the CEO and a Co-Founder of Be Customer Smart. He has a Master&#8217;s degree in Electrical Engineering from the Helsinki University of Technology and worked in leading technology companies like Nokia and Ericsson in various technology leadership roles. For the past ten years, he has focused on how organizations can better use data and Artificial Intelligence to understand their customers and optimize how they run their business. To develop leading-edge solutions that take customer behavior understanding to the next level, he works closely with leading Machine Learning researchers from the Fraunhofer institute in Berlin.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Masterclass:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p><strong>Link customer experience to business outcomes by leveraging operational and transactional data<\/strong><\/p>\n<p>Mainly relying on survey data to take an action-based approach to CX doesn\u2019t allow companies to fully understand the relationship between the service levels offered and the impact on customer satisfaction and the company\u2019s financial performance. This masterclass aims to discuss how today\u2019s technological capabilities create an innovative and improved way of managing customer success strategies. When combining VoC data with operational data, companies can understand on an individual customer level what service interaction has the most significant weight on their satisfaction and predict the financial gain or loss linked to that service interaction. Once companies understand the economics of their customer experience, they can calculate the ROI of their service improvements, prioritize where to invest resources, and maximize their returns.<\/p>\n<p>Following the trend of hyper-personalization and anticipation of customer needs, our masterclass will focus on using operational and transactional data to understand the experience that matters the most to customers. This approach allows companies to create a more tailored and personalized experience, constantly exceeding customer expectations and improving their retention scores.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker \">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-2022-speaker-image-be-customer-smart-Yannick-Bouyidou.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-2022-speaker-image-be-customer-smart-Yannick-Bouyidou.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-2022-speaker-image-be-customer-smart-Yannick-Bouyidou-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Yannick Bouyidou<\/h4>\n\t\t\t\t\t<div class=\"role\">Co-founder<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"160\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-speaker-logo-be-customer-smart.jpg\" class=\"attachment-full size-full\" alt=\"Be Customer Smart Logo\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-speaker-logo-be-customer-smart.jpg 320w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-speaker-logo-be-customer-smart-300x150.jpg 300w\" sizes=\"auto, (max-width: 320px) 100vw, 320px\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-2022-speaker-image-be-customer-smart-Yannick-Bouyidou.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-2022-speaker-image-be-customer-smart-Yannick-Bouyidou.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-2022-speaker-image-be-customer-smart-Yannick-Bouyidou-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"160\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-speaker-logo-be-customer-smart.jpg\" class=\"attachment-full size-full\" alt=\"Be Customer Smart Logo\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-speaker-logo-be-customer-smart.jpg 320w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-speaker-logo-be-customer-smart-300x150.jpg 300w\" sizes=\"auto, (max-width: 320px) 100vw, 320px\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Yannick Bouyidou<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">Co-founder<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p>Yannick Bouyidou is a driven, multi-lingual hospitality professional with a bachelor&#8217;s in Hospitality Management and an MBA in Business Transformation &amp; Entrepreneurship. Yannick worked for over a decade for the luxury hotel chain The Ritz-Carlton, holding various leadership positions in 4 continents, tasked with improving customer engagement, employee engagement, and financial performance. He is passionate about customer service and client satisfaction and is dedicated to creating unique and memorable customer experiences. He has trained hundreds of employees and advised executives on customer success strategies. Yannick has made significant contributions to the financial success of the establishments he has led, to the point of creating group-level standard audits for the Ritz-Carlton brand and a global quality assurance program in partnership with Forbes Travel Guide.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Masterclass:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p><strong>Link customer experience to business outcomes by leveraging operational and transactional data<\/strong><\/p>\n<p>Mainly relying on survey data to take an action-based approach to CX doesn\u2019t allow companies to fully understand the relationship between the service levels offered and the impact on customer satisfaction and the company\u2019s financial performance. This masterclass aims to discuss how today\u2019s technological capabilities create an innovative and improved way of managing customer success strategies. When combining VoC data with operational data, companies can understand on an individual customer level what service interaction has the most significant weight on their satisfaction and predict the financial gain or loss linked to that service interaction. Once companies understand the economics of their customer experience, they can calculate the ROI of their service improvements, prioritize where to invest resources, and maximize their returns.<\/p>\n<p>Following the trend of hyper-personalization and anticipation of customer needs, our masterclass will focus on using operational and transactional data to understand the experience that matters the most to customers. This approach allows companies to create a more tailored and personalized experience, constantly exceeding customer expectations and improving their retention scores.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div><div class=\"speakers-row\">\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker \">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-2022-speaker-image-leafworks-Robert-Cwicinski.jpg\" class=\"attachment-full size-full\" alt=\"Robert Cwicinski\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-2022-speaker-image-leafworks-Robert-Cwicinski.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-2022-speaker-image-leafworks-Robert-Cwicinski-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Robert Cwicinski<\/h4>\n\t\t\t\t\t<div class=\"role\">CEO &amp; Founder<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"160\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-speaker-logo-leafworks.jpg\" class=\"attachment-full size-full\" alt=\"leafworks logo\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-speaker-logo-leafworks.jpg 320w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-speaker-logo-leafworks-300x150.jpg 300w\" sizes=\"auto, (max-width: 320px) 100vw, 320px\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-2022-speaker-image-leafworks-Robert-Cwicinski.jpg\" class=\"attachment-full size-full\" alt=\"Robert Cwicinski\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-2022-speaker-image-leafworks-Robert-Cwicinski.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-2022-speaker-image-leafworks-Robert-Cwicinski-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"160\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-speaker-logo-leafworks.jpg\" class=\"attachment-full size-full\" alt=\"leafworks logo\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-speaker-logo-leafworks.jpg 320w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-speaker-logo-leafworks-300x150.jpg 300w\" sizes=\"auto, (max-width: 320px) 100vw, 320px\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Robert Cwicinski<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">CEO &amp; Founder<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Masterclass:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p><strong>Wettbewerbsvorteil Kundenservice &#8211; Proaktiv statt reaktiv<\/strong><\/p>\n<p>Neben exzellenten Produkten ist exzellenter Kundenservice ein starker Umsatzhebel, der oft vernachl\u00e4ssigt wird. Den Kundenmanagement-Prozess proaktiv durch Automatisierungen, Integrationen, Chatbots und Custom-Apps zu gestalten, bringt Ihrem Unternehmen einen entscheidenen Vorteil. Eine negative Kunden-Experience wird fr\u00fchzeitig und effektiv erkannt und somit zu einer positiven Erfahrung gedreht.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker \">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-2022-speaker-image-billiger-mietwagen-David-Weber.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-2022-speaker-image-billiger-mietwagen-David-Weber.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-2022-speaker-image-billiger-mietwagen-David-Weber-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>David Weber<\/h4>\n\t\t\t\t\t<div class=\"role\">Operational Improvement Manager<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-speaker-logo-biller-mietwagen.svg\" class=\"attachment-full size-full\" alt=\"billiger-mietwagen.de logo\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-2022-speaker-image-billiger-mietwagen-David-Weber.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-2022-speaker-image-billiger-mietwagen-David-Weber.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-2022-speaker-image-billiger-mietwagen-David-Weber-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/08\/cx1-speaker-logo-biller-mietwagen.svg\" class=\"attachment-full size-full\" alt=\"billiger-mietwagen.de logo\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>David Weber<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">Operational Improvement Manager<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Masterclass:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p><strong>Wettbewerbsvorteil Kundenservice &#8211; Proaktiv statt reaktiv<\/strong><\/p>\n<p>Neben exzellenten Produkten ist exzellenter Kundenservice ein starker Umsatzhebel, der oft vernachl\u00e4ssigt wird. Den Kundenmanagement-Prozess proaktiv durch Automatisierungen, Integrationen, Chatbots und Custom-Apps zu gestalten, bringt Ihrem Unternehmen einen entscheidenen Vorteil. Eine negative Kunden-Experience wird fr\u00fchzeitig und effektiv erkannt und somit zu einer positiven Erfahrung gedreht.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker \">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/03\/cx1-2021-speaker-image-zenloop-dina-uthman.jpeg\" class=\"attachment-full size-full\" alt=\"Dina Uthman\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/03\/cx1-2021-speaker-image-zenloop-dina-uthman.jpeg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/03\/cx1-2021-speaker-image-zenloop-dina-uthman-255x300.jpeg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Dina Uthman<\/h4>\n\t\t\t\t\t<div class=\"role\">Head of Sales DACH<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/03\/cx1-speaker-logo-zenloop-new.svg\" class=\"attachment-full size-full\" alt=\"zenloop logo\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/03\/cx1-2021-speaker-image-zenloop-dina-uthman.jpeg\" class=\"attachment-full size-full\" alt=\"Dina Uthman\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/03\/cx1-2021-speaker-image-zenloop-dina-uthman.jpeg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/03\/cx1-2021-speaker-image-zenloop-dina-uthman-255x300.jpeg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/03\/cx1-speaker-logo-zenloop-new.svg\" class=\"attachment-full size-full\" alt=\"zenloop logo\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Dina Uthman<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">Head of Sales DACH<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p>Dina ist Head of Sales DACH bei zenloop, der ACTION-fokussierten Experience-Management-Plattform in Deutschland. Gemeinsam mit ihrem Team ber\u00e4t sie Unternehmen unterschiedlicher Industrien im Auf- und Ausbau ihres Customer Experience Managements, mit dem Ziel Kund:innen ins Herzen unternehmerischen Handelns zu bringen.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Keynote:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p><strong>Crisis-resistant revenue flows \u2013 Why <em>care<\/em> matters more than ever<\/strong><\/p>\n<p>Angesichts der aktuellen, volatilen Wirtschaftslage ist fast jedes Unternehmen auf der Suche nach dem richtigen Gleichgewicht zwischen stabilem Wachstum und Kosteneffizienz. Mit reduzierter Kaufkraft ist mit einer geringeren Rate an Neukund:innen zu rechnen. Um dennoch stabiles Wachstum zu sichern, m\u00fcssen sich Unternehmen darauf konzentrieren, die Kund:innen-Abwanderung zu minimieren und ihre Kund:innen-Bindung zu st\u00e4rken. Der Schl\u00fcssel zum Aufbau eines starken, loyalen Kund:innen-Stamms ist <em>F\u00fcrsorge<\/em>.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker \">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-Sinch-Rick-van-Esch.jpg\" class=\"attachment-full size-full\" alt=\"Rick van Esch\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-Sinch-Rick-van-Esch.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-Sinch-Rick-van-Esch-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Rick van Esch<\/h4>\n\t\t\t\t\t<div class=\"role\">Vice-President SaaS Business<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-speaker-logo-sinch.svg\" class=\"attachment-full size-full\" alt=\"Sinch logo\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-Sinch-Rick-van-Esch.jpg\" class=\"attachment-full size-full\" alt=\"Rick van Esch\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-Sinch-Rick-van-Esch.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-Sinch-Rick-van-Esch-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-speaker-logo-sinch.svg\" class=\"attachment-full size-full\" alt=\"Sinch logo\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Rick van Esch<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">Vice-President SaaS Business<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p>Rick van Esch is Vice-President SaaS Business at Sinch a leading Communication Platform as a Service provider. He is passionate about how to make businesses communicate more authentic with their customers through digital channels like messaging, video and voice. 2020, Rick joined Sinch through the acquisition of Chatlayer, a Gartner recognised Conversational AI Platform of which he served as CEO.<\/p>\n<p>Before Rick van Esch worked over 6 years in Software-as-a-Service start-ups and scale-ups in the field of digital identity &amp; authentication, digital signatures, CPaaS &amp; Conversational AI. His origin belongs to management consultancy \u2013 he act 4 years as a management consultant in the Financial Services Industry advising on straight-through-processing for stock exchanges.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Keynote:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p><strong>The future of UX is conversational:<\/strong><br \/>\n<strong>Why your company\u2019s next App might be WhatsApp<\/strong><\/p>\n<p>In this talk you will learn more about how companies globally are embracing Conversation Design for their customer journeys. We will show success stories in food delivery, retail &amp; financial services and how these companies leverage channels like WhatsApp together with Artificial Intelligence to create better conversations with their customers.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div><div class=\"speakers-row\">\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker \">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-mondu-Tim-Knostmann.jpg\" class=\"attachment-full size-full\" alt=\"Tim Knostmann\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-mondu-Tim-Knostmann.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-mondu-Tim-Knostmann-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Tim Knostmann<\/h4>\n\t\t\t\t\t<div class=\"role\">Head of Customer Success<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-speaker-logo-mondu.svg\" class=\"attachment-full size-full\" alt=\"mondu logo\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-mondu-Tim-Knostmann.jpg\" class=\"attachment-full size-full\" alt=\"Tim Knostmann\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-mondu-Tim-Knostmann.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-mondu-Tim-Knostmann-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-speaker-logo-mondu.svg\" class=\"attachment-full size-full\" alt=\"mondu logo\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Tim Knostmann<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">Head of Customer Success<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p>Tim is the Head of Customer Success at Mondu and is a specialist in building customer-facing teams and delivering wow-moments for every client. With his extensive industry experience and over 10 years of professional background, Tim always strives to go beyond consumers&#8217; expectations. Within his previous roles as VP Customer Success and VP Operations, he has been building up multiple Customer Success departments from scratch to a real proactive value-driven function in multiple fast-growing start-ups such as Quandoo, Caroobi or alphin.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Panel Discussion:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p>Mehr Informationen in K\u00fcrze \u2026<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker \">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-roastmarket-Darius-Greulich.jpg\" class=\"attachment-full size-full\" alt=\"Image of darius greulich\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-roastmarket-Darius-Greulich.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-roastmarket-Darius-Greulich-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Darius Greulich<\/h4>\n\t\t\t\t\t<div class=\"role\">Director Customer Experience<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-speaker-logo-roastmarket.svg\" class=\"attachment-full size-full\" alt=\"logo roastmarket\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-roastmarket-Darius-Greulich.jpg\" class=\"attachment-full size-full\" alt=\"Image of darius greulich\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-roastmarket-Darius-Greulich.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-roastmarket-Darius-Greulich-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-speaker-logo-roastmarket.svg\" class=\"attachment-full size-full\" alt=\"logo roastmarket\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Darius Greulich<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">Director Customer Experience<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p>Darius ist Director Customer Experience bei roastmarket &#8211; Deutschlands gr\u00f6\u00dftem Online Kaffee-Fachh\u00e4ndler. In seiner Rolle tr\u00e4gt er die Verantwortung \u00fcber die Abteilungen entlang der User Journey angefangen vom Online Marketing \u00fcber das Product Managment bis hin zum Customer Service und stellt dabei sicher, dass bei allen Entscheidungen die Kundenbed\u00fcrfnisse jederzeit an oberster Stelle stehen. Vor seiner Zeit bei roastmarket begleitete Darius als Business Manager und Head of Online Marketing \u00fcber 5 Jahre den Aufbau von Fahrrad-XXL.de zum f\u00fchrenden deutschen Fahrrad-Onlineshop.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Keynote:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p><strong>Crisis-resistant revenue flows: Why care matters more than ever<\/strong><\/p>\n<p>Angesichts der aktuellen, volatilen Wirtschaftslage ist fast jedes Unternehmen auf der Suche nach dem richtigen Gleichgewicht zwischen stabilem Wachstum und Kosteneffizienz. Mit reduzierter Kaufkraft ist mit einer geringeren Rate an Neukund:innen zu rechnen. Um dennoch stabiles Wachstum zu sichern, m\u00fcssen sich Unternehmen darauf konzentrieren, die Kund:innen-Abwanderung zu minimieren und ihre Kund:innen-Bindung zu st\u00e4rken. Der Schl\u00fcssel zum Aufbau eines starken, loyalen Kund:innen-Stamms ist <strong>F\u00fcrsorge<\/strong>.<\/p>\n<p>Darius, Director CX bei roastmarket, und Dina von zenloop werden \u00fcber Best Practices berichten, wie sie den NPS einsetzen und damit die Kund:innen in den Mittelpunkt ihres Handelns zu stellen, um krisenfeste Umsatzstr\u00f6me zu generieren.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker \">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-cx-heroes-Annika-Bjoerck.jpg\" class=\"attachment-full size-full\" alt=\"image of Annika Bj\u00f6rck\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-cx-heroes-Annika-Bjoerck.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-cx-heroes-Annika-Bjoerck-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Annika Bj\u00f6rck<\/h4>\n\t\t\t\t\t<div class=\"role\">CX-Coach<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"160\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-speaker-logo-cx-heroes.jpg\" class=\"attachment-full size-full\" alt=\"logo cx heroes\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-speaker-logo-cx-heroes.jpg 320w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-speaker-logo-cx-heroes-300x150.jpg 300w\" sizes=\"auto, (max-width: 320px) 100vw, 320px\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-cx-heroes-Annika-Bjoerck.jpg\" class=\"attachment-full size-full\" alt=\"image of Annika Bj\u00f6rck\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-cx-heroes-Annika-Bjoerck.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-cx-heroes-Annika-Bjoerck-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"160\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-speaker-logo-cx-heroes.jpg\" class=\"attachment-full size-full\" alt=\"logo cx heroes\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-speaker-logo-cx-heroes.jpg 320w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-speaker-logo-cx-heroes-300x150.jpg 300w\" sizes=\"auto, (max-width: 320px) 100vw, 320px\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Annika Bj\u00f6rck<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">CX-Coach<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p>Annika hat in ihrer bald 20-j\u00e4hrigen Karriere CX in \u00fcber 50 Firmen erfolgreich implementiert oder weiterentwickelt. Heute coacht sie Manager, CX Teams und CXOs, damit sie selbst CXM erfolgreich und wirkungsvoll in ihrem Unternehmen umsetzen. Annika unterst\u00fctzt Praxisnah und aus dem Hintergrund, damit ihre Coachees im Rampenlicht stehen. Mehrere ihrer Coachees wurden in C-Level Positionen bef\u00f6rdert, bis hin zum CEO.<\/p>\n<p>Als Dozentin f\u00fcr Customer Experience Management unterrichtet Annika seit 2011 an mehreren Fachhochschulen und als international anerkannte CX Expertin bewertet sie als Jurorin an mehreren Events, wie den Customer Centricity World Series und den Customer Experience World Games, die weltweit aktuellsten Top CX Initiativen.<\/p>\n<p>Wenn du auch das Gef\u00fchl hast, nicht gen\u00fcgend Wirkung mit CX zu erzeugen, nicht gen\u00fcgend Verst\u00e4ndnis und Visibilit\u00e4t f\u00fcr Kundenzentrierung zu erzielen und bef\u00fcrchtest, deswegen mit deiner Karriere nicht voran zu kommen, dann kannst du Annika via Linkedin direkt ansprechen.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Masterclass:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p><strong>Wie man die Transformations-Reise zur Kundenzentrierung leitet<\/strong><\/p>\n<p>Hast du das Gef\u00fchl, nicht gen\u00fcgend Wirkung oder Visibilit\u00e4t f\u00fcr CXM zu erzeugen?<br \/>\nAuf der Transformations-Reise zur Kundenzentrierung durchlaufen Unternehmen 3 Phasen. In der Customer Centricity Transformation Masterclass lernst du, welche die drei Phasen sind, welche CX Strategie f\u00fcr jede Phase die Richtige ist und in welche zwei Fallen CX-Manager \u00fcblicherweise tappen.<\/p>\n<p>Wie nimmt man m\u00f6glichst viel aus einer Masterclass mit? Mit praktischem Wissen! Annika hat sich bereit erkl\u00e4rt, einem Teilnehmer die Chance auf ein kostenloses 1:1 Live-Coaching w\u00e4hrend dieser Masterclass zu geben. Schick uns eine kurze Beschreibung deiner Ausgangslage und deiner Herausforderungen und du k\u00f6nntest schon bald von einer der Top-CX-Expertinnen gecoacht werden.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker \">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-deutsche-telekom-ag-Melanie-Guese.jpg\" class=\"attachment-full size-full\" alt=\"image of melanie guese\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-deutsche-telekom-ag-Melanie-Guese.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-deutsche-telekom-ag-Melanie-Guese-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Melanie G\u00fcse<\/h4>\n\t\t\t\t\t<div class=\"role\">Vice President Customer Experience Europe<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-speaker-logo-deutsche-telekom-ag.svg\" class=\"attachment-full size-full\" alt=\"logo deutsche telekom\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-deutsche-telekom-ag-Melanie-Guese.jpg\" class=\"attachment-full size-full\" alt=\"image of melanie guese\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-deutsche-telekom-ag-Melanie-Guese.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-deutsche-telekom-ag-Melanie-Guese-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-speaker-logo-deutsche-telekom-ag.svg\" class=\"attachment-full size-full\" alt=\"logo deutsche telekom\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Melanie G\u00fcse<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">Vice President Customer Experience Europe<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p>Melanie is a strategy and marketing executive with 15+ years of experience in the telecommunication industry. As Vice President Customer Experience Europe, she has established a multinational Voice of the Customer program. She believes that a customer obsessed culture starts with giving customers a voice and putting the customer in the center of every decision. Driven by her passion to deliver value to customers she has initiated a CX transformation together with the local subsidiaries.<\/p>\n<p>Melanie Guese holds a Master in Business Administration from the University of M\u00fcnster with a focus on Marketing &amp; Innovation Management.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Keynote:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p><strong>Deutsche Telekom Europe: Driving CX via a company-wide Voice of the Customer program<\/strong><\/p>\n<p>Our Voice of Our Customer program (VoC) has been launched to support DT Europe\u2019s ambitious goal to be the #1 in Customer Experience.<\/p>\n<p>VoC means a radical business transformation by increasing the amount of customer feedback, giving every employee access to this feedback, talking directly to customers via callbacks, and establishing feedback loops to derive CX improvements continuously. Here is how we at Deutsche Telekom Europe set up the program, what were challenges and success factors and what is still ahead of us.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div><div class=\"speakers-row\">\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker \">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-ion-one-Grant-McGillivray.jpg\" class=\"attachment-full size-full\" alt=\"Grant McGillivray\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-ion-one-Grant-McGillivray.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-ion-one-Grant-McGillivray-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Grant McGillivray<\/h4>\n\t\t\t\t\t<div class=\"role\">COO<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-speaker-logo-ion-one.svg\" class=\"attachment-full size-full\" alt=\"ion one logo\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-ion-one-Grant-McGillivray.jpg\" class=\"attachment-full size-full\" alt=\"Grant McGillivray\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-ion-one-Grant-McGillivray.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-ion-one-Grant-McGillivray-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-speaker-logo-ion-one.svg\" class=\"attachment-full size-full\" alt=\"ion one logo\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Grant McGillivray<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">COO<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p>Grant McGillivray is COO of the UX agency ION ONE. Born in Canada, Grant McGillivray was drawn to the L\u2019Ecole Nationale Sup\u00e9rieure des Beaux-Arts in Paris for a scholarship in the early 2000s and then to Berlin a short time later. Via several digital agencies and positions as designer and lead designer, he landed at Neofonie in 2017. He inspires with his ideas, keeps an eye on the big picture and sets the right impulses at the right moments. Together with his team, he creates intuitive and emotional user experiences for B2C and B2B companies with a strong focus on storytelling and usability. He has already convinced clients such as RADEMACHER, J\u00e4germeister and HUK-COBURG.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Roundtable:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p><strong>Why SMEs are failing at user centricity. Reasons, pitfalls and ways out<\/strong><\/p>\n<p>&#8220;We know our customers&#8221; &#8211; this is probably the opinion of most medium-sized companies. With this wealth of knowledge, it\u2019s strange that many digital products and services suffer from poor usability and fail to meet the expectations of the customers at the center of it all. Why does information gained from expensive analysis tools or persona workshops not reach the user? In this round table, we discuss how to leverage the user as part of a user-centered product development and how to avoid some common pitfalls while getting there.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker \">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-ion-one-Bjoern-Andresen.jpg\" class=\"attachment-full size-full\" alt=\"Bjoern Andresen\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-ion-one-Bjoern-Andresen.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-ion-one-Bjoern-Andresen-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Bj\u00f6rn Andresen<\/h4>\n\t\t\t\t\t<div class=\"role\">Sr. UX Designer<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-speaker-logo-ion-one.svg\" class=\"attachment-full size-full\" alt=\"ion one logo\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-ion-one-Bjoern-Andresen.jpg\" class=\"attachment-full size-full\" alt=\"Bjoern Andresen\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-ion-one-Bjoern-Andresen.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-ion-one-Bjoern-Andresen-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-speaker-logo-ion-one.svg\" class=\"attachment-full size-full\" alt=\"ion one logo\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Bj\u00f6rn Andresen<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">Sr. UX Designer<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p>Bj\u00f6rn &#8211; Senior UX Desinger at ION ONE &#8211; is a studied Ethnologist and trained Media Designer and has been designing for various industries for more than 20 years. His passion is the topic of typography within web design. Because a coherently applied typography is a stable, identity-creating foundation for any design.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Roundtable:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p><strong>Why SMEs are failing at user centricity. Reasons, pitfalls and ways out<\/strong><\/p>\n<p>&#8220;We know our customers&#8221; &#8211; this is probably the opinion of most medium-sized companies. With this wealth of knowledge, it\u2019s strange that many digital products and services suffer from poor usability and fail to meet the expectations of the customers at the center of it all. Why does information gained from expensive analysis tools or persona workshops not reach the user? In this round table, we discuss how to leverage the user as part of a user-centered product development and how to avoid some common pitfalls while getting there.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker \">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-amorelie-inga-bohn.jpg\" class=\"attachment-full size-full\" alt=\"Inga Bohn\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-amorelie-inga-bohn.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-amorelie-inga-bohn-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Inga Bohn<\/h4>\n\t\t\t\t\t<div class=\"role\">Head of Brand &amp; Customer Centricity<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-speaker-logo-amorelie.svg\" class=\"attachment-full size-full\" alt=\"amorelie logo\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-amorelie-inga-bohn.jpg\" class=\"attachment-full size-full\" alt=\"Inga Bohn\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-amorelie-inga-bohn.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-amorelie-inga-bohn-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-speaker-logo-amorelie.svg\" class=\"attachment-full size-full\" alt=\"amorelie logo\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Inga Bohn<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">Head of Brand &amp; Customer Centricity<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p>Inga Bohn ist Markenstrategin und Customer Insights Managerin und derzeit beim Sextoy-H\u00e4ndler und -Hersteller AMORELIE f\u00fcr beide Bereiche verantwortlich.<\/p>\n<p>Bevor sie zu AMORELIE kam, war Inga Bohn als Strategieberaterin bei diffferent t\u00e4tig und arbeitete mit verschiedenen Unternehmen an ihren Marken, ihrer Customer Experience und zuk\u00fcnftiger Ausrichtung.<\/p>\n<p>Beide Rollen pr\u00e4gten ihr Profil als bodenst\u00e4ndige Researcherin und enthusiastische Marken- und CX-Managerin mit gro\u00dfer Leidenschaft f\u00fcr das Verstehen und Inspirieren von Kund*innen und Kolleg*innen gleicherma\u00dfen.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Panel Discussion:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p><strong>Inside Out: Building a Holistic CX Culture From Within<\/strong><\/p>\n<p>How Employee Experience Directly Impacts Your Customer\u2019s Experience<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker \">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-pyur-Sabine-Oberhausen.jpg\" class=\"attachment-full size-full\" alt=\"sabine oberhausen\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-pyur-Sabine-Oberhausen.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-pyur-Sabine-Oberhausen-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Sabine Oberhausen<\/h4>\n\t\t\t\t\t<div class=\"role\">Senior CEX Transformation Manager<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-speaker-logo-telecolumbus.svg\" class=\"attachment-full size-full\" alt=\"telecolumbus logo\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-pyur-Sabine-Oberhausen.jpg\" class=\"attachment-full size-full\" alt=\"sabine oberhausen\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-pyur-Sabine-Oberhausen.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-pyur-Sabine-Oberhausen-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-speaker-logo-telecolumbus.svg\" class=\"attachment-full size-full\" alt=\"telecolumbus logo\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Sabine Oberhausen<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">Senior CEX Transformation Manager<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p>\u2022 Mehr als 10 Jahre Customer Experience Erfahrung sowie zuvor in Employee &amp; Partner Engagement und Marketing\/Kommunikation<br \/>\n\u2022 Sowohl auf Kunden- als auch auf Agenturseite (u.a. Logistik-, Solar- und Softwarebranche)<br \/>\n\u2022 Seit 2018 Customer Experience Manager B2C Sales (P\u03abUR)<br \/>\n\u2022 Seit 2021 Senior CEX Transformation Manager (P\u03abUR)<br \/>\n\u2022 B.A. | M.Sc. (In Finalisierung)<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Masterclass:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p><strong>NPS als entscheidender Erfolgsfaktor f\u00fcr Service- und Produktverbesserungen<\/strong><\/p>\n<p>Die Pr\u00e4sentation von P\u03abUR, einem f\u00fchrenden deutschen Glasfaser Anbieter in Deutschland, befasst sich mit unserer Sichtweise wie \u2026<\/p>\n<p>&#8211; wir bei P\u03abUR unser CEX Programm steuern<br \/>\n&#8211; wir die Bed\u00fcrfnisse und \u201ePain Points\u201c unserer Kunden erfassen<br \/>\n&#8211; wir unsere Kunden in den Mittelpunkt unseres Handelns stellen<br \/>\n&#8211; wir erfolgreich unsere Umternehmensgruppe aus Sicht der Kundenorientierung \/ &#8211; Fokussierung transformieren<br \/>\n&#8211; wir die Erfolgskriterien f\u00fcr ein erfolgreiches CEX Programm einsch\u00e4tzen<br \/>\n&#8211; wir die Auswirkungen auf den NPS, sowie auf unsere operativen Kernziele einsch\u00e4tzen<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div><div class=\"speakers-row\">\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker \">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-pyur-Carsten-Hilbers.jpg\" class=\"attachment-full size-full\" alt=\"Carsten Hilbers\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-pyur-Carsten-Hilbers.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-pyur-Carsten-Hilbers-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Carsten Hilbers<\/h4>\n\t\t\t\t\t<div class=\"role\">Director Customer Experience<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-speaker-logo-PYUR.svg\" class=\"attachment-full size-full\" alt=\"pyur logo\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-pyur-Carsten-Hilbers.jpg\" class=\"attachment-full size-full\" alt=\"Carsten Hilbers\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-pyur-Carsten-Hilbers.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-pyur-Carsten-Hilbers-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-speaker-logo-PYUR.svg\" class=\"attachment-full size-full\" alt=\"pyur logo\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Carsten Hilbers<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">Director Customer Experience<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p>\u2022 Seit 15 Jahren im Customer Experience &amp; Customer Care Umfeld t\u00e4tig \u2013 B2C &amp; B2B<br \/>\n\u2022 Banken\/Finanzdienstleister | IT Dienstleistung Health Care | Telekommunikation<br \/>\n\u2022 Seit 2018 Director Customer Experience (P\u03abUR)<br \/>\n\u2022 Seit 2020 Director Customer Experience | Customer Journey Management | Digital Self-Care (P\u03abUR)<br \/>\n\u2022 Diplom-Betriebswirt | M.A.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Masterclass:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p><strong>NPS als entscheidender Erfolgsfaktor f\u00fcr Service- und Produktverbesserungen<\/strong><\/p>\n<p>Die Pr\u00e4sentation von P\u03abUR, einem f\u00fchrenden deutschen Glasfaser Anbieter in Deutschland, befasst sich mit unserer Sichtweise wie \u2026<\/p>\n<p>&#8211; wir bei P\u03abUR unser CEX Programm steuern<br \/>\n&#8211; wir die Bed\u00fcrfnisse und \u201ePain Points\u201c unserer Kunden erfassen<br \/>\n&#8211; wir unsere Kunden in den Mittelpunkt unseres Handelns stellen<br \/>\n&#8211; wir erfolgreich unsere Umternehmensgruppe aus Sicht der Kundenorientierung \/ &#8211; Fokussierung transformieren<br \/>\n&#8211; wir die Erfolgskriterien f\u00fcr ein erfolgreiches CEX Programm einsch\u00e4tzen<br \/>\n&#8211; wir die Auswirkungen auf den NPS, sowie auf unsere operativen Kernziele einsch\u00e4tzen<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker \">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-maia-be-Anne-Laure-de-Broissia.jpg\" class=\"attachment-full size-full\" alt=\"anne laure de broissia\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-maia-be-Anne-Laure-de-Broissia.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-maia-be-Anne-Laure-de-Broissia-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Anne-Laure de Broissia<\/h4>\n\t\t\t\t\t<div class=\"role\">Co-Founder<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-speaker-logo-maia-be.svg\" class=\"attachment-full size-full\" alt=\"maia be logo\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-maia-be-Anne-Laure-de-Broissia.jpg\" class=\"attachment-full size-full\" alt=\"anne laure de broissia\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-maia-be-Anne-Laure-de-Broissia.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-maia-be-Anne-Laure-de-Broissia-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-speaker-logo-maia-be.svg\" class=\"attachment-full size-full\" alt=\"maia be logo\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Anne-Laure de Broissia<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">Co-Founder<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p>Anne-Laure de Broissia is the co-founder of Maia-BE, a B2B platform that reinvents the traditional approach to customer experience by connecting science and emotion, offering lifestyle and luxury brands end-to-end CX management solutions. She has 20 years of international experience in business management, with a focus on quantitative research and behavioral science in the luxury sector. She also teaches a course at Sciences Po about positive psychology and customer experience for luxury brands.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Masterclass:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p><strong>Transform your CX Management by Integrating Customer Emotion<\/strong><\/p>\n<p>Client experience used to be just a transaction, but today\u2019s world demands an evolution of this mindset, moving from simple transactions to emotion, and from mere satisfaction to happiness. In this masterclass, you will discover CX solutions that bring emotion back into the picture by leveraging customer emotion and the science behind experience. Maia-BE\u2019s proprietary PEAK framework will empower you to transform your CX Management and leave with concrete ideas to put into action today.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker \">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-maia-be-Caroline-Egal.jpg\" class=\"attachment-full size-full\" alt=\"Caroline Egal\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-maia-be-Caroline-Egal.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-maia-be-Caroline-Egal-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Caroline Egal<\/h4>\n\t\t\t\t\t<div class=\"role\">Co-Founder<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-speaker-logo-maia-be.svg\" class=\"attachment-full size-full\" alt=\"maia be logo\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-maia-be-Caroline-Egal.jpg\" class=\"attachment-full size-full\" alt=\"Caroline Egal\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-maia-be-Caroline-Egal.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-maia-be-Caroline-Egal-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-speaker-logo-maia-be.svg\" class=\"attachment-full size-full\" alt=\"maia be logo\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Caroline Egal<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">Co-Founder<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p>Caroline Egal is the co-founder of Maia-BE, a B2B platform that reinvents the traditional approach to customer experience by connecting science and emotion, offering lifestyle and luxury brands end-to-end CX management solutions. She has over 18 years of experience as head of qualitative research at Ipsos, Kantar, and BVA in the FMCG, Beauty, and Luxury sectors, and teaches courses on qualitative research and luxury at various management schools.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Masterclass:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p><strong>Transform your CX Management by Integrating Customer Emotion<\/strong><\/p>\n<p>Client experience used to be just a transaction, but today\u2019s world demands an evolution of this mindset, moving from simple transactions to emotion, and from mere satisfaction to happiness. In this masterclass, you will discover CX solutions that bring emotion back into the picture by leveraging customer emotion and the science behind experience. Maia-BE\u2019s proprietary PEAK framework will empower you to transform your CX Management and leave with concrete ideas to put into action today.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker \">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-nestle-kristin-lotz.jpg\" class=\"attachment-full size-full\" alt=\"image of kristin lotz nestle\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-nestle-kristin-lotz.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-nestle-kristin-lotz-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Krisitin Lotz<\/h4>\n\t\t\t\t\t<div class=\"role\">Business Translator<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"160\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-speaker-logo-nestle.jpg\" class=\"attachment-full size-full\" alt=\"nestle logo\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-speaker-logo-nestle.jpg 320w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-speaker-logo-nestle-300x150.jpg 300w\" sizes=\"auto, (max-width: 320px) 100vw, 320px\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-nestle-kristin-lotz.jpg\" class=\"attachment-full size-full\" alt=\"image of kristin lotz nestle\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-nestle-kristin-lotz.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-nestle-kristin-lotz-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"160\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-speaker-logo-nestle.jpg\" class=\"attachment-full size-full\" alt=\"nestle logo\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-speaker-logo-nestle.jpg 320w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-speaker-logo-nestle-300x150.jpg 300w\" sizes=\"auto, (max-width: 320px) 100vw, 320px\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Krisitin Lotz<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">Business Translator<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p>Kristin is enthusiastic about data &amp; technology. As a Business Translator in the Digital Transformation Team at Nestl\u00e9 she helps the business to ask better questions to find better solutions.<\/p>\n<p>In her role she\u00b4s the bridge between the technical and business teams to hear the business challenges or pain points and describe a solution using data. Make complex things e.g. internal processes more easier to focus on the consumer\/customer.<\/p>\n<p>She has been working on consumer-centricity and digital transformation business for more than 10 years in FMCG, E-commerce and Travel industry.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Roundtable:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p><strong>Connected Customer Journey &amp; the importance of ecosystems<\/strong><\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div><div class=\"speakers-row\">\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker \">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-freskworks-Patrick-Werdehausen.jpg\" class=\"attachment-full size-full\" alt=\"Patrick Werdehausen freshworks\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-freskworks-Patrick-Werdehausen.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-freskworks-Patrick-Werdehausen-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Patrick Werdehausen<\/h4>\n\t\t\t\t\t<div class=\"role\">Regional Sales Manager DACH<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-speaker-logo-freshworks.svg\" class=\"attachment-full size-full\" alt=\"freshworks logo\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-freskworks-Patrick-Werdehausen.jpg\" class=\"attachment-full size-full\" alt=\"Patrick Werdehausen freshworks\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-freskworks-Patrick-Werdehausen.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-freskworks-Patrick-Werdehausen-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-speaker-logo-freshworks.svg\" class=\"attachment-full size-full\" alt=\"freshworks logo\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Patrick Werdehausen<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">Regional Sales Manager DACH<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Roundtable:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p><strong>Redefine customer delight through Messaging and mobile-first conversations<\/strong><\/p>\n<p>Consumers have embraced the convenience, comfort, and familiarity of engaging with brands on messaging apps like Apple Business Chat, WhatsApp, Line Chat and more.<br \/>\nAnd now there\u2019s no going back. Businesses that make customer-service accessible in every user\u2019s pocket will win.<br \/>\nJoin this roundtable to learn and discuss:<br \/>\n\u25cf Which pitfalls to avoid when implementing omnichannel conversation strategy<br \/>\n\u25cf how to create a in-store experience online<br \/>\n\u25cf leveraging AI to create great CX at scale<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker \">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-freshworks-Emina-Biscevic.jpg\" class=\"attachment-full size-full\" alt=\"image of emina biscevic\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-freshworks-Emina-Biscevic.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-freshworks-Emina-Biscevic-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Emina Biscevic<\/h4>\n\t\t\t\t\t<div class=\"role\">Senior Regional Manager DACH<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-speaker-logo-freshworks.svg\" class=\"attachment-full size-full\" alt=\"freshworks logo\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-freshworks-Emina-Biscevic.jpg\" class=\"attachment-full size-full\" alt=\"image of emina biscevic\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-freshworks-Emina-Biscevic.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-freshworks-Emina-Biscevic-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-speaker-logo-freshworks.svg\" class=\"attachment-full size-full\" alt=\"freshworks logo\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Emina Biscevic<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">Senior Regional Manager DACH<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Masterclass:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p><strong>Turn every customer interaction into a sales opportunity<\/strong><\/p>\n<p><span style=\"font-weight: 400\">Today\u2019s consumers demand fast, frictionless, and self-serve support, when they need it and on the channel they prefer. In this new world, customers must be at the center of your entire business. This means moving from reactionary problem solving, and long resolution cycles based on each channel to a more customer-centric approach. Get the Retailer\u2019s Guide to Digital-First Maturity and learn more about today\u2019s Customer Support Imperatives, e.g. about how you have more predictive intelligence about your customers so that you can personalize every conversation and adapt to their needs immediately.<\/span><\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker \">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-findologic-Steven-Ledgerwood.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-findologic-Steven-Ledgerwood.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-findologic-Steven-Ledgerwood-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Steven Ledgerwood<\/h4>\n\t\t\t\t\t<div class=\"role\">Chief Revenue Officer <\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/03\/cx1-speaker-logo-findologic.svg\" class=\"attachment-full size-full\" alt=\"logo of findologic\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-findologic-Steven-Ledgerwood.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-findologic-Steven-Ledgerwood.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-findologic-Steven-Ledgerwood-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/03\/cx1-speaker-logo-findologic.svg\" class=\"attachment-full size-full\" alt=\"logo of findologic\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Steven Ledgerwood<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">Chief Revenue Officer <\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Roundtable:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p><strong>Do Ecommerce Businesses Need to Do Better at Helping Customers Find Their Products Onsite?<\/strong><\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker \">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-findologic-Brian-Graydon.jpg\" class=\"attachment-full size-full\" alt=\"Brian Graydon\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-findologic-Brian-Graydon.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-findologic-Brian-Graydon-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Brian Graydon<\/h4>\n\t\t\t\t\t<div class=\"role\">Partner and Alliances Director<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/03\/cx1-speaker-logo-findologic.svg\" class=\"attachment-full size-full\" alt=\"logo of findologic\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-findologic-Brian-Graydon.jpg\" class=\"attachment-full size-full\" alt=\"Brian Graydon\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-findologic-Brian-Graydon.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-findologic-Brian-Graydon-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/03\/cx1-speaker-logo-findologic.svg\" class=\"attachment-full size-full\" alt=\"logo of findologic\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Brian Graydon<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">Partner and Alliances Director<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Roundtable:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p><strong>Do Ecommerce Businesses Need to Do Better at Helping Customers Find Their Products Onsite?<\/strong><\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div><div class=\"speakers-row\">\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker \">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-paqatp-benjamin-auffenberg.jpg\" class=\"attachment-full size-full\" alt=\"Benjamin Auffenberg\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-paqatp-benjamin-auffenberg.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-paqatp-benjamin-auffenberg-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Benjamin Auffenberg<\/h4>\n\t\t\t\t\t<div class=\"role\"><\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-speaker-logo-paqato.svg\" class=\"attachment-full size-full\" alt=\"paqato logo\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-paqatp-benjamin-auffenberg.jpg\" class=\"attachment-full size-full\" alt=\"Benjamin Auffenberg\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-paqatp-benjamin-auffenberg.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-paqatp-benjamin-auffenberg-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-speaker-logo-paqato.svg\" class=\"attachment-full size-full\" alt=\"paqato logo\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Benjamin Auffenberg<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\"><\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Roundtable:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p><strong>Let\u2019s Be Marty McFly: Future Customer Communication for Today!<\/strong><\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker \">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-paqatp-michael-lueken.jpg\" class=\"attachment-full size-full\" alt=\"Michael Lueken\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-paqatp-michael-lueken.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-paqatp-michael-lueken-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Michael Lueken<\/h4>\n\t\t\t\t\t<div class=\"role\"><\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-speaker-logo-paqato.svg\" class=\"attachment-full size-full\" alt=\"paqato logo\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-paqatp-michael-lueken.jpg\" class=\"attachment-full size-full\" alt=\"Michael Lueken\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-paqatp-michael-lueken.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-paqatp-michael-lueken-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-speaker-logo-paqato.svg\" class=\"attachment-full size-full\" alt=\"paqato logo\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Michael Lueken<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\"><\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker \">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-Salesupply-Henning-Heesen.jpg\" class=\"attachment-full size-full\" alt=\"henning heesen\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-Salesupply-Henning-Heesen.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-Salesupply-Henning-Heesen-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Henning Heesen<\/h4>\n\t\t\t\t\t<div class=\"role\">Founder<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-speaker-logo-salespupply.svg\" class=\"attachment-full size-full\" alt=\"salesupply logo\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-Salesupply-Henning-Heesen.jpg\" class=\"attachment-full size-full\" alt=\"henning heesen\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-Salesupply-Henning-Heesen.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-Salesupply-Henning-Heesen-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-speaker-logo-salespupply.svg\" class=\"attachment-full size-full\" alt=\"salesupply logo\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Henning Heesen<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">Founder<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Masterclass:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p><strong>How to create loyal customers through customer service<\/strong><\/p>\n<p>Customer Service is the only department that is 100% in contact with the customer, all the time. Thousands of contact moments that are often managed in the sense of following procedures and closing tickets, instead of being used to create a perfect experience and winning fans. Salesupply is the leading e-commerce contact center in Europe and supports brands like Tory Burch, Tamaris, 7-for-all-menkind and many more. Find out how to setup your customers service and create fans out of customers.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker \">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-hometogo-Sarah-Nicolau.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-hometogo-Sarah-Nicolau.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-hometogo-Sarah-Nicolau-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Sarah Nicolau<\/h4>\n\t\t\t\t\t<div class=\"role\">Senior Product Manager<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-speaker-logo-hometogo.svg\" class=\"attachment-full size-full\" alt=\"hometogo logo\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-hometogo-Sarah-Nicolau.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-hometogo-Sarah-Nicolau.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-hometogo-Sarah-Nicolau-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-speaker-logo-hometogo.svg\" class=\"attachment-full size-full\" alt=\"hometogo logo\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Sarah Nicolau<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">Senior Product Manager<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p>Experienced product manager and digital payments enthusiast. From the banking and fintech background to the customer facing solutions in education and travel industries, Sarah has focused on checkout and payment products for the last 8 years, enabling companies and customers to succeed in the online purchase experience.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Masterclass:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p><strong>In-House Gems: Using Customer Feedback as an Input for Continuous Product Discovery<\/strong><\/p>\n<p>Have you ever wished you could have more feedback from your customers? Do you find yourself on a constant search to better understand what your customers are thinking or feeling? When you are looking for these insights, where do you go? If you\u2019re only looking outside of your organization, you may be missing out. Join Sarah &amp; Danielle as they share how HomeToGo is leveraging customer expertise from their customer service team to continuously fuel product innovations.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div><div class=\"speakers-row\">\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker \">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-hometogo-Danielle-DeLozier.jpg\" class=\"attachment-full size-full\" alt=\"Danielle Delozier\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-hometogo-Danielle-DeLozier.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-hometogo-Danielle-DeLozier-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Danielle DeLozier<\/h4>\n\t\t\t\t\t<div class=\"role\">Director, Guest Relations<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-speaker-logo-hometogo.svg\" class=\"attachment-full size-full\" alt=\"hometogo logo\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-hometogo-Danielle-DeLozier.jpg\" class=\"attachment-full size-full\" alt=\"Danielle Delozier\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-hometogo-Danielle-DeLozier.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-2022-speaker-image-hometogo-Danielle-DeLozier-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/09\/cx1-speaker-logo-hometogo.svg\" class=\"attachment-full size-full\" alt=\"hometogo logo\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Danielle DeLozier<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">Director, Guest Relations<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p>Danielle is passionate about all things customer experience. She has over 10 years experience leading digital transformation at major brands like GE and Michelin. She currently leads the Guest Relations team at HomeToGo, where they focus on providing excellent customer service and using feedback to drive product and process innovations<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Masterclass:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p><strong>In-House Gems: Using Customer Feedback as an Input for Continuous Product Discovery<\/strong><\/p>\n<p>Have you ever wished you could have more feedback from your customers? Do you find yourself on a constant search to better understand what your customers are thinking or feeling? When you are looking for these insights, where do you go? If you\u2019re only looking outside of your organization, you may be missing out. Join Sarah &amp; Danielle as they share how HomeToGo is leveraging customer expertise from their customer service team to continuously fuel product innovations.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker \">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/10\/cx1-2022-speaker-image-gominga-Sandra-Stricker.jpg\" class=\"attachment-full size-full\" alt=\"Sandra Stricker image\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/10\/cx1-2022-speaker-image-gominga-Sandra-Stricker.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/10\/cx1-2022-speaker-image-gominga-Sandra-Stricker-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Sandra Stricker<\/h4>\n\t\t\t\t\t<div class=\"role\">Account Executive<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"160\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/10\/cx1-speaker-logo-gominga.jpg\" class=\"attachment-full size-full\" alt=\"gominga logo\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/10\/cx1-speaker-logo-gominga.jpg 320w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/10\/cx1-speaker-logo-gominga-300x150.jpg 300w\" sizes=\"auto, (max-width: 320px) 100vw, 320px\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/10\/cx1-2022-speaker-image-gominga-Sandra-Stricker.jpg\" class=\"attachment-full size-full\" alt=\"Sandra Stricker image\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/10\/cx1-2022-speaker-image-gominga-Sandra-Stricker.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/10\/cx1-2022-speaker-image-gominga-Sandra-Stricker-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"160\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/10\/cx1-speaker-logo-gominga.jpg\" class=\"attachment-full size-full\" alt=\"gominga logo\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/10\/cx1-speaker-logo-gominga.jpg 320w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/10\/cx1-speaker-logo-gominga-300x150.jpg 300w\" sizes=\"auto, (max-width: 320px) 100vw, 320px\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Sandra Stricker<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">Account Executive<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Masterclass:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p><strong>Engage with your customers and turn review insights into action on platforms like Apple, Google and Trustpilot.<\/strong><\/p>\n<ul>\n<li>Learn what online reviews can do to interact with your customers and improve your customer experience.<\/li>\n<li>How to influence every touchpoint along the customer journey<\/li>\n<li>Big data and AI allow to gain insights about products and services incl competitor analysis<\/li>\n<li>Best Practices from different industries &#8211; Banking, Retail, Travel, CE, DIY<\/li>\n<\/ul>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker \">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/10\/cx1-2022-speaker-image-gominga-Frederik-Buecker.jpg\" class=\"attachment-full size-full\" alt=\"Frederik B\u00fccker image\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/10\/cx1-2022-speaker-image-gominga-Frederik-Buecker.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/10\/cx1-2022-speaker-image-gominga-Frederik-Buecker-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Frederik B\u00fccker<\/h4>\n\t\t\t\t\t<div class=\"role\">Head of Sales<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"160\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/10\/cx1-speaker-logo-gominga.jpg\" class=\"attachment-full size-full\" alt=\"gominga logo\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/10\/cx1-speaker-logo-gominga.jpg 320w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/10\/cx1-speaker-logo-gominga-300x150.jpg 300w\" sizes=\"auto, (max-width: 320px) 100vw, 320px\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/10\/cx1-2022-speaker-image-gominga-Frederik-Buecker.jpg\" class=\"attachment-full size-full\" alt=\"Frederik B\u00fccker image\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/10\/cx1-2022-speaker-image-gominga-Frederik-Buecker.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/10\/cx1-2022-speaker-image-gominga-Frederik-Buecker-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"160\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/10\/cx1-speaker-logo-gominga.jpg\" class=\"attachment-full size-full\" alt=\"gominga logo\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/10\/cx1-speaker-logo-gominga.jpg 320w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/10\/cx1-speaker-logo-gominga-300x150.jpg 300w\" sizes=\"auto, (max-width: 320px) 100vw, 320px\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Frederik B\u00fccker<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">Head of Sales<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p>As Head of Sales, Frederik Buecker is responsible for identifying the pain points of potential customers and developing tailored solutions with the team. His passion for sales started at his mother&#8217;s bookstores and to combine this with the digital approach the next logical step was to continue his career at Amazon.de. To gain international experience his way led him to Singapore and Malaysia to build up sales and CS teams before starting with gominga.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Masterclass:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p><strong>Engage with your customers and turn review insights into action on platforms like Apple, Google and Trustpilot.<\/strong><\/p>\n<ul>\n<li>Learn what online reviews can do to interact with your customers and improve your customer experience.<\/li>\n<li>How to influence every touchpoint along the customer journey<\/li>\n<li>Big data and AI allow to gain insights about products and services incl competitor analysis<\/li>\n<li>Best Practices from different industries &#8211; Banking, Retail, Travel, CE, DIY<\/li>\n<\/ul>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker \">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/10\/cx1-2022-speaker-image-on-Owen-Morley.jpg\" class=\"attachment-full size-full\" alt=\"Owen Morley image\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/10\/cx1-2022-speaker-image-on-Owen-Morley.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/10\/cx1-2022-speaker-image-on-Owen-Morley-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Owen Morley<\/h4>\n\t\t\t\t\t<div class=\"role\">Global Merchandising and Optimization Lead<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/10\/cx1-speaker-logo-on.svg\" class=\"attachment-full size-full\" alt=\"on logo\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/10\/cx1-2022-speaker-image-on-Owen-Morley.jpg\" class=\"attachment-full size-full\" alt=\"Owen Morley image\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/10\/cx1-2022-speaker-image-on-Owen-Morley.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/10\/cx1-2022-speaker-image-on-Owen-Morley-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/10\/cx1-speaker-logo-on.svg\" class=\"attachment-full size-full\" alt=\"on logo\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Owen Morley<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">Global Merchandising and Optimization Lead<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p>A retail and digital veteran with 20 years of experience across FMCG, fashion, luxury and sports, forever passionate about building optimized and personalized customer journeys.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Keynote:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><div class=\"title\"><strong>From 0 to 100 With Personalization : On\u2019s Hyper Growth Story<\/strong><\/div>\n<div><\/div>\n<div>The past two years were monumental for On: the brand got listed on NYSE, survived supply chain crisis and went through stormy pandemic times \u2013 while keeping growing their product catalog and expanding business at fast pace.<br \/>\nJoin our session with Owen Morley, Global Merchandising and Optimization Lead at On to learn how the brand leverages personalization to foster business growth across 50+ locations and rapid catalog expansion, while keeping customer experience the #1 priority.<\/div>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div><div class=\"speakers-row\">\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker \">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/10\/cx1-2022-speaker-image-contentsquare-Joerg-Nottebohm.jpg\" class=\"attachment-full size-full\" alt=\"Joerg Nottebohm image\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/10\/cx1-2022-speaker-image-contentsquare-Joerg-Nottebohm.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/10\/cx1-2022-speaker-image-contentsquare-Joerg-Nottebohm-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>J\u00f6rg Nottebohm<\/h4>\n\t\t\t\t\t<div class=\"role\">Industry Lead Retail Germany<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/10\/cx1-speaker-logo-contentsquare.svg\" class=\"attachment-full size-full\" alt=\"contentsquare logo\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/10\/cx1-2022-speaker-image-contentsquare-Joerg-Nottebohm.jpg\" class=\"attachment-full size-full\" alt=\"Joerg Nottebohm image\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/10\/cx1-2022-speaker-image-contentsquare-Joerg-Nottebohm.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/10\/cx1-2022-speaker-image-contentsquare-Joerg-Nottebohm-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/10\/cx1-speaker-logo-contentsquare.svg\" class=\"attachment-full size-full\" alt=\"contentsquare logo\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>J\u00f6rg Nottebohm<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">Industry Lead Retail Germany<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p>&nbsp;<\/p>\n<p>Gude, I&#8217;m J\u00f6rg Nottebohm, 3 kids (Either they don&#8217;t let me sleep or the Seattle Seahawks!).<br \/>\nBesides founding my own online store, I&#8217;ve been working with web analytics, marketing automation and engagement for almost 10 years. Now I&#8217; ve been at Contentsquare for 5 years, mainly because we&#8217; re changing the way people think about and work with digital analytics here.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Masterclass:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p><strong>From Insight to Action. How to optimize your website with speed and efficiency to create fantastic digital experiences<\/strong><\/p>\n<p dir=\"auto\">Do you have enough resources? Money, time, colleagues? If you answered these questions with YES you should be the one hosting this Masterclass and talking about how you did it. If you cried a bit because the struggle is real: don\u2019t worry. We have some tips for you on how to optimize your website fast and efficient. This becomes more and more important. Specially in times like these. We will cover the following topics for you:<\/p>\n<ol dir=\"auto\">\n<li>From Feedback to Action. Make the most of your customer&#8217;s feedback.<\/li>\n<li>When Speed Matters: How to manage content for fast loading pages.<\/li>\n<li>The efficient digital Team: hot to prioritize optimizations when low on resources.<\/li>\n<\/ol>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker \">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/10\/cx1-2022-speaker-image-contentsquare-Nicolas-Buchalik.jpg\" class=\"attachment-full size-full\" alt=\"Nicolas Buchalik image\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/10\/cx1-2022-speaker-image-contentsquare-Nicolas-Buchalik.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/10\/cx1-2022-speaker-image-contentsquare-Nicolas-Buchalik-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Nicolas Buchalik<\/h4>\n\t\t\t\t\t<div class=\"role\">Marketing Manager<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/10\/cx1-speaker-logo-contentsquare.svg\" class=\"attachment-full size-full\" alt=\"contentsquare logo\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/10\/cx1-2022-speaker-image-contentsquare-Nicolas-Buchalik.jpg\" class=\"attachment-full size-full\" alt=\"Nicolas Buchalik image\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/10\/cx1-2022-speaker-image-contentsquare-Nicolas-Buchalik.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/10\/cx1-2022-speaker-image-contentsquare-Nicolas-Buchalik-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/10\/cx1-speaker-logo-contentsquare.svg\" class=\"attachment-full size-full\" alt=\"contentsquare logo\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Nicolas Buchalik<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">Marketing Manager<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p>Servus, I&#8217;m Nico, a former soccer reporter and a Customer Centricity Advocate since my studies. I&#8217;ve been exploring this topic for about 5 years now. Since 3 years for and with Contentsquare. Here we have developed a software that helps digital teams to easily understand how people behave on their site and where and why they are not satisfied with their experience.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Masterclass:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p><strong>From Insight to Action. How to optimize your website with speed and efficiency to create fantastic digital experiences<\/strong><\/p>\n<p dir=\"auto\">Do you have enough resources? Money, time, colleagues? If you answered these questions with YES you should be the one hosting this Masterclass and talking about how you did it. If you cried a bit because the struggle is real: don\u2019t worry. We have some tips for you on how to optimize your website fast and efficient. This becomes more and more important. Specially in times like these. We will cover the following topics for you:<\/p>\n<ol dir=\"auto\">\n<li>From Feedback to Action. Make the most of your customer&#8217;s feedback.<\/li>\n<li>When Speed Matters: How to manage content for fast loading pages.<\/li>\n<li>The efficient digital Team: hot to prioritize optimizations when low on resources.<\/li>\n<\/ol>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker \">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/10\/cx1-2022-speaker-image-dixa-Tue-Sottrup.jpg\" class=\"attachment-full size-full\" alt=\"image of Tue S\u00f8ttrup\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/10\/cx1-2022-speaker-image-dixa-Tue-Sottrup.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/10\/cx1-2022-speaker-image-dixa-Tue-Sottrup-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Tue S\u00f8ttrup<\/h4>\n\t\t\t\t\t<div class=\"role\">VP of CX Excellence<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/10\/cx1-speaker-logo-dixa.svg\" class=\"attachment-full size-full\" alt=\"logo of dixa\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/10\/cx1-2022-speaker-image-dixa-Tue-Sottrup.jpg\" class=\"attachment-full size-full\" alt=\"image of Tue S\u00f8ttrup\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/10\/cx1-2022-speaker-image-dixa-Tue-Sottrup.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/10\/cx1-2022-speaker-image-dixa-Tue-Sottrup-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/10\/cx1-speaker-logo-dixa.svg\" class=\"attachment-full size-full\" alt=\"logo of dixa\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Tue S\u00f8ttrup<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">VP of CX Excellence<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sessions-area\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"sessions-title\">Sessions<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"sessions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div class=\"session-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"table\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"left-side\">Masterclass &amp; Roundtable Discussion:<\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"right-side\"><p><strong>Getting Started with Knowledge-Centered Service (Masterclass)<\/strong><\/p>\n<p>The old adage, \u201cknowledge is power\u201d rings especially true now, as companies look for ways to increase customer loyalty and advocacy. Join the masterclass to empower your customer service agents with the knowledge that helps them better serve their customers.<\/p>\n<p><strong>How do you improve your CS efficiency to weather the economic storm? (Roundtable Discussion)<\/strong><\/p>\n<p>Customer service leaders are being tasked with increasing their efficiency and contribution to bottom &amp; top-line growth to respond to market conditions. How do you adapt, empower your team and show the business improved CS efficiency? With rising inflation and reduced consumer spending, in this roundtable, we\u2019d like to share the our tips from CX leaders, and invite you to share your experiences and use it as a session to find inspiration and solutions!<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n    <\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":16,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-1565","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Speakers - CX1 Konferenz Konferenzen<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cx1-conference.com\/de\/speakers\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Speakers - CX1 Konferenz Konferenzen\" \/>\n<meta property=\"og:url\" content=\"https:\/\/cx1-conference.com\/de\/speakers\/\" \/>\n<meta property=\"og:site_name\" content=\"CX1 Konferenz Konferenzen\" \/>\n<meta property=\"article:modified_time\" content=\"2022-10-07T14:31:19+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/cx1-conference.com\\\/de\\\/speakers\\\/\",\"url\":\"https:\\\/\\\/cx1-conference.com\\\/de\\\/speakers\\\/\",\"name\":\"Speakers - CX1 Konferenz Konferenzen\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/cx1-conference.com\\\/de\\\/#website\"},\"datePublished\":\"2022-03-09T13:38:23+00:00\",\"dateModified\":\"2022-10-07T14:31:19+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/cx1-conference.com\\\/de\\\/speakers\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/cx1-conference.com\\\/de\\\/speakers\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/cx1-conference.com\\\/de\\\/speakers\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/cx1-conference.com\\\/de\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Speakers\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/cx1-conference.com\\\/de\\\/#website\",\"url\":\"https:\\\/\\\/cx1-conference.com\\\/de\\\/\",\"name\":\"CX1 Konferenz Konferenzen\",\"description\":\"Die gr\u00f6\u00dfte CX-Konferenz in Europa\",\"publisher\":{\"@id\":\"https:\\\/\\\/cx1-conference.com\\\/de\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/cx1-conference.com\\\/de\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/cx1-conference.com\\\/de\\\/#organization\",\"name\":\"CX1\",\"url\":\"https:\\\/\\\/cx1-conference.com\\\/de\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/cx1-conference.com\\\/de\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/cx1-conference.com\\\/de\\\/wp-content\\\/uploads\\\/sites\\\/2\\\/2022\\\/07\\\/CX1-Logo-Black-w-Gradient-RGB-1.png\",\"contentUrl\":\"https:\\\/\\\/cx1-conference.com\\\/de\\\/wp-content\\\/uploads\\\/sites\\\/2\\\/2022\\\/07\\\/CX1-Logo-Black-w-Gradient-RGB-1.png\",\"width\":783,\"height\":331,\"caption\":\"CX1\"},\"image\":{\"@id\":\"https:\\\/\\\/cx1-conference.com\\\/de\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Speakers - CX1 Konferenz Konferenzen","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/cx1-conference.com\/de\/speakers\/","og_locale":"en_US","og_type":"article","og_title":"Speakers - CX1 Konferenz Konferenzen","og_url":"https:\/\/cx1-conference.com\/de\/speakers\/","og_site_name":"CX1 Konferenz Konferenzen","article_modified_time":"2022-10-07T14:31:19+00:00","twitter_card":"summary_large_image","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/cx1-conference.com\/de\/speakers\/","url":"https:\/\/cx1-conference.com\/de\/speakers\/","name":"Speakers - CX1 Konferenz Konferenzen","isPartOf":{"@id":"https:\/\/cx1-conference.com\/de\/#website"},"datePublished":"2022-03-09T13:38:23+00:00","dateModified":"2022-10-07T14:31:19+00:00","breadcrumb":{"@id":"https:\/\/cx1-conference.com\/de\/speakers\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/cx1-conference.com\/de\/speakers\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/cx1-conference.com\/de\/speakers\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/cx1-conference.com\/de\/"},{"@type":"ListItem","position":2,"name":"Speakers"}]},{"@type":"WebSite","@id":"https:\/\/cx1-conference.com\/de\/#website","url":"https:\/\/cx1-conference.com\/de\/","name":"CX1 Konferenz Konferenzen","description":"Die gr\u00f6\u00dfte CX-Konferenz in Europa","publisher":{"@id":"https:\/\/cx1-conference.com\/de\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/cx1-conference.com\/de\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/cx1-conference.com\/de\/#organization","name":"CX1","url":"https:\/\/cx1-conference.com\/de\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/cx1-conference.com\/de\/#\/schema\/logo\/image\/","url":"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/07\/CX1-Logo-Black-w-Gradient-RGB-1.png","contentUrl":"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/07\/CX1-Logo-Black-w-Gradient-RGB-1.png","width":783,"height":331,"caption":"CX1"},"image":{"@id":"https:\/\/cx1-conference.com\/de\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/cx1-conference.com\/de\/wp-json\/wp\/v2\/pages\/1565","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cx1-conference.com\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/cx1-conference.com\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/cx1-conference.com\/de\/wp-json\/wp\/v2\/users\/16"}],"replies":[{"embeddable":true,"href":"https:\/\/cx1-conference.com\/de\/wp-json\/wp\/v2\/comments?post=1565"}],"version-history":[{"count":0,"href":"https:\/\/cx1-conference.com\/de\/wp-json\/wp\/v2\/pages\/1565\/revisions"}],"wp:attachment":[{"href":"https:\/\/cx1-conference.com\/de\/wp-json\/wp\/v2\/media?parent=1565"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}