{"id":1434,"date":"2022-03-03T11:20:18","date_gmt":"2022-03-03T11:20:18","guid":{"rendered":"https:\/\/cx1-conference.com\/de\/?page_id=1434"},"modified":"2022-06-29T09:51:12","modified_gmt":"2022-06-29T09:51:12","slug":"cx1-banking-and-financial-services-2022","status":"publish","type":"page","link":"https:\/\/cx1-conference.com\/de\/cx1-banking-and-financial-services-2022\/","title":{"rendered":"CX1 Banking and Financial Services 2022"},"content":{"rendered":"<section         class=\"block-hero  no-margin no-padding\" style=\"background-image:url('');color:#ffffff\" id=\"\"\n>\n    <div class=\"hero-area\" style=\"background-image:url('https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/03\/cx1-financial-header-desktop.jpeg')\">\n        <div class=\"container hero-content\">\n\t\t\t<div class=\"\">\n\t\t\t\t<h1>CX1 CONFERENCE<br \/>\nBanking &amp; Financial Services<\/h1>\n<p>22. Juni 2022 | Online<br \/>\npresented by zenloop<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"hero-buttons\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/cx1-conference.com\/en\/\" class=\"button\" style=\"background:;color:\">Besuchen Sie unsere CX1 World <\/a>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n        <\/div>\n\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/chevron-down.svg\" alt=\"Next Section\" class=\"next-section\">\n    <\/div>\n<\/section>\n\n<section         class=\"block-columns align-center no-margin padding-both\" style=\"background-image:url('');\" id=\"\"\n>\n\t        <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\" style=\"top:px\">\n    \n\t<div class=\"container\">\n\t\t<h2 class=\"section-title\">\u00dcBER DIE CX1 CONFERENCE<\/h2>\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"grid\" style=\"grid-template-columns:\trepeat( 1, 1fr)\">\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<p>Die unterschiedlichsten Dienstleistungen schnell, \u00fcberall und mit nur einem Click abzurufen ist heutzutage normal &#8211; dies gilt auch f\u00fcr unsere Finanzen. Die Erwartungen von Kunden an\u00a0<strong>Banking- und FinTech-Anbieter<\/strong>\u00a0sind hoch und der richtige Ansatz f\u00fcr erstklassige Customer Experience ist gefragt! Am\u00a0<strong>2<\/strong><strong>2. Juni 2022<\/strong>\u00a0kommen hierzu CX Experten auf unserer virtuellen Stage der\u00a0<strong>CX1 CONFERENCE | Banking &amp; Financial Services\u00a0<\/strong>zusammen, um \u00fcber Themen rund um Customer Centricity und Retention im Bereich Digital Services zu diskutieren und spannende Case Studies aus Ihrem Berufsalltag zu teilen.\u00a0Das Event ist in ein Muss f\u00fcr alle CEOs, CMOs und Heads of CRM um zuk\u00fcnftig die Erwartungen der Kunden zu \u00fcbertreffen.<\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t<\/div>\n<\/section>\n\n<link rel=\"stylesheet\" type=\"text\/css\" href=\"\/\/cdn.jsdelivr.net\/npm\/slick-carousel@1.8.1\/slick\/slick.css\"\/>\n<script type=\"text\/javascript\" src=\"\/\/cdn.jsdelivr.net\/npm\/slick-carousel@1.8.1\/slick\/slick.min.js\"><\/script>\n\n<section         class=\"block-logo-slider  no-margin no-padding\" style=\"background-image:url('');\" id=\"\"\n>\n       <div class=\"container\">\n\t   <h3 class=\"align-center\">Experten dieser Unternehmen waren Teil der CX1 WORLD 2021<\/h3>        <div class=\"logo-slider\">\n                            <div class=\"slide-logo\">\n                    <img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"160\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/03\/cx1-speaker-logo-flixbus-2.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/03\/cx1-speaker-logo-flixbus-2.jpg 320w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/03\/cx1-speaker-logo-flixbus-2-300x150.jpg 300w\" sizes=\"auto, (max-width: 320px) 100vw, 320px\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/03\/cx1-speaker-logo-nuri.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/03\/cx1-speaker-logo-delivery-hero-1.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-gold-partner-logo-parcellab.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"160\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-speaker-logo-clark.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-speaker-logo-clark.jpeg 320w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-speaker-logo-clark-300x150.jpeg 300w\" sizes=\"auto, (max-width: 320px) 100vw, 320px\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"160\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/03\/cx1-speaker-logo-mediamarktsaturn.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/03\/cx1-speaker-logo-mediamarktsaturn.jpeg 320w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/03\/cx1-speaker-logo-mediamarktsaturn-300x150.jpeg 300w\" sizes=\"auto, (max-width: 320px) 100vw, 320px\" \/>                <\/div>\n                            <div class=\"slide-logo\">\n                    <img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"160\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-speaker-logo-zoom.jpeg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-speaker-logo-zoom.jpeg 320w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-speaker-logo-zoom-300x150.jpeg 300w\" sizes=\"auto, (max-width: 320px) 100vw, 320px\" \/>                <\/div>\n                    <\/div>\n   <\/div>\n<\/section>\n\n<section         class=\"block-features half-grey-bg margin-top small-padding-bottom\" style=\"background-image:url('');\" id=\"\"\n>\n\t        <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-left.svg\" class=\"zig-zag-left-decoration decoration\" style=\"top:px\">\n    \t<div class=\"container\">\n\t\t<h3 class=\"align-center\">Was euch erwartet<\/h3>\t\t<div class=\"features-list\">\n\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"feature\" style=\"background-image:url(https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/01\/masterclass-desktop.png)\">\n\t\t\t\t\t<div class=\"feature-title\">6 Keynotes<\/div>\n\t\t\t\t\t<div class=\"feature-description\">\n\t\t\t\t\t\t<h4>20 Minuten | Keynotes<\/h4>\n<p>Tiefe Einblicke und Best Practices anhand von Praxisbeispielen aus dem Alltag der CX-Experten.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"feature\" style=\"background-image:url(https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/01\/keynotes-desktop.png)\">\n\t\t\t\t\t<div class=\"feature-title\">6 Masterclasses<\/div>\n\t\t\t\t\t<div class=\"feature-description\">\n\t\t\t\t\t\t<h4>30 Minutes | Deep Dive<\/h4>\n<p>Detaillierte Erkl\u00e4rungen und Learnings aus der Praxis zu konkreten Themen- und Spezialgebieten.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"feature\" style=\"background-image:url(https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/01\/networking-desktop.png)\">\n\t\t\t\t\t<div class=\"feature-title\">Networking<\/div>\n\t\t\t\t\t<div class=\"feature-description\">\n\t\t\t\t\t\t<h4>Digitales Networken<br \/>\n<\/h4>\n<p>\u00dcber 1:1 Matchmaking digital \u2013 per Video oder Chat vernetzen.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"feature\" style=\"background-image:url(https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/01\/roundtables-desktop.png)\">\n\t\t\t\t\t<div class=\"feature-title\">Panel Discussion<\/div>\n\t\t\t\t\t<div class=\"feature-description\">\n\t\t\t\t\t\t<h4> 30 Minutes | Panel<\/h4>\n<p>Experten diskutieren aktuelle Themen und Trends in der Banking Industry.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div> \n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n    \n<\/section>\n\n<section         class=\"block-agenda  no-margin no-padding\" style=\"background-image:url('');\" id=\"\"\n>\n\n<link rel=\"stylesheet\" type=\"text\/css\" href=\"\/\/cdn.jsdelivr.net\/npm\/slick-carousel@1.8.1\/slick\/slick.css\"\/>\n<script type=\"text\/javascript\" src=\"\/\/cdn.jsdelivr.net\/npm\/slick-carousel@1.8.1\/slick\/slick.min.js\"><\/script>\n\n    <div class=\"container\">\n        \t\t\n\t\t\n\t\t\n\t\t\t\t\n        <div class=\"agenda grid\" data-block=\"block_6294a900e2913\" data-post=\"1434\">\n        \t\t\t\t        <\/div>\n    <\/div>\n<\/section>\n\n<section         class=\"block-columns  no-margin small-padding-top\" style=\"background-image:url('');\" id=\"\"\n>\n\t\n\t<div class=\"container\">\n\t\t<h2 class=\"section-title\">SPEAKER<\/h2>\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"grid\" style=\"grid-template-columns:\trepeat( 1, 1fr)\">\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<p style=\"text-align: center\">Hier finden Sie bald alle Speaker der CX1 Banking &amp; Financial Services 2022. <\/p>\n<p style=\"text-align: center\"><a class=\"button\" href=\"https:\/\/cx1-conference.com\/de\/cx1-banking-and-financial-services-2022\/tickets\/\">Tickets sichern<\/a><\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t<\/div>\n<\/section>\n\n<section         class=\"block-speakers  no-margin padding-top\" style=\"background-image:url('');\" id=\"\"\n>\n\t    <div class=\"container\">\n\t\t\t\t\t\t<div class=\"speakers \">\n\t\t\t<div class=\"speakers-row\"> \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker \">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/05\/cx1-2022-speaker-image-twint-ag-jens-plath.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/05\/cx1-2022-speaker-image-twint-ag-jens-plath.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/05\/cx1-2022-speaker-image-twint-ag-jens-plath-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Jens Plath<\/h4>\n\t\t\t\t\t<div class=\"role\">Chief Marketing Officer and Head of Consumer Business<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/05\/cx1-speaker-logo-twint.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/05\/cx1-2022-speaker-image-twint-ag-jens-plath.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/05\/cx1-2022-speaker-image-twint-ag-jens-plath.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/05\/cx1-2022-speaker-image-twint-ag-jens-plath-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/05\/cx1-speaker-logo-twint.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Jens Plath<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">Chief Marketing Officer and Head of Consumer Business<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p><strong>Keynote: Wie man das Bezahlen sexy macht: Der Weg von TWINT an die Spitze der Finanzmarken in der CH<\/strong><\/p>\n<p>Wie TWINT zur f\u00fchrenden Payment-Marke in der Schweiz wurde<br \/>\nTWINTs Werkzeuge zur Gewinnung von Kundeneinblicken<br \/>\nErkenntnisse in Handlungen umwandeln<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker \">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/05\/cx1-2022-speaker-image-ratepay-susanne-aleksova.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/05\/cx1-2022-speaker-image-ratepay-susanne-aleksova.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/05\/cx1-2022-speaker-image-ratepay-susanne-aleksova-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Susanne Aleksova<\/h4>\n\t\t\t\t\t<div class=\"role\">Team Lead Quality Management<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/05\/cx1-speaker-logo-ratepay.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/05\/cx1-2022-speaker-image-ratepay-susanne-aleksova.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/05\/cx1-2022-speaker-image-ratepay-susanne-aleksova.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/05\/cx1-2022-speaker-image-ratepay-susanne-aleksova-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/05\/cx1-speaker-logo-ratepay.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Susanne Aleksova<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">Team Lead Quality Management<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p>Mehr Informationen in K\u00fcrze<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker \">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/05\/cx1-retail-2022-speaker-image-zendesk-christopher-harms.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/05\/cx1-retail-2022-speaker-image-zendesk-christopher-harms.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/05\/cx1-retail-2022-speaker-image-zendesk-christopher-harms-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Christopher Harms<\/h4>\n\t\t\t\t\t<div class=\"role\">Business Transformation Strategist EMEA<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/05\/cx1-speaker-logo-zendesk-1.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/05\/cx1-retail-2022-speaker-image-zendesk-christopher-harms.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/05\/cx1-retail-2022-speaker-image-zendesk-christopher-harms.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/05\/cx1-retail-2022-speaker-image-zendesk-christopher-harms-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/05\/cx1-speaker-logo-zendesk-1.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Christopher Harms<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">Business Transformation Strategist EMEA<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p>Christopher Harms, Business Transformation Strategist EMEA, entwickelt innovative Strategien und Visionen, um heutige und zuk\u00fcnftige Herausforderungen in der Kundenkommunikation zu l\u00f6sen.<br \/>\nMit seiner umfangreichen Erfahrung im Vertrieb und in der Umsetzung komplexer IT- und CX-Anforderungen sowie seiner Leidenschaft f\u00fcr ein gro\u00dfartiges Kundenerlebnis dient er unseren Kunden als Sparringspartner, Ideengeber und Partner, um Ergebnisse zu erzielen, die sich an ihrer Gesch\u00e4ftsstrategie orientieren.<\/p>\n<p><strong>Keynote: Die neue Realit\u00e4t des Bankwesens braucht die neue Realit\u00e4t CX!<\/strong><\/p>\n<p>Der Bankensektor ver\u00e4ndert sich mit unvergleichlicher Geschwindigkeit und mit ihm die Erwartungen der Kunden. Dies erfordert eine kontinuierliche Anpassung der CX auf Unternehmensseite. In ihrer Session berichten Julian Schaps, Head of Customer Support bei NURI, und Christopher Harms, Business Transformation Strategist EMEA bei zendesk, wie NURI auf diese Ver\u00e4nderungen reagiert, um die beste CX f\u00fcr seine Kunden im New Banking zu schaffen.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker \">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/05\/cx1-2021-speaker-image-nuri-julian-schaps.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/05\/cx1-2021-speaker-image-nuri-julian-schaps.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/05\/cx1-2021-speaker-image-nuri-julian-schaps-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Julian Schaps<\/h4>\n\t\t\t\t\t<div class=\"role\">Head of Customer Support<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/05\/cx1-speaker-logo-nuri.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/05\/cx1-2021-speaker-image-nuri-julian-schaps.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/05\/cx1-2021-speaker-image-nuri-julian-schaps.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/05\/cx1-2021-speaker-image-nuri-julian-schaps-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/05\/cx1-speaker-logo-nuri.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Julian Schaps<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">Head of Customer Support<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p>Julian bringt Kundenservice aus ganz Europa und den USA zusammen und mischt nun mit Nuri die Finanzbranche auf. Die neue Realit\u00e4t des Bankwesens durch die Blockchain-Technologie zu erschlie\u00dfen, indem innovative Strategien intern und auf Kundeninteraktionen angewendet werden, ist das Herzst\u00fcck seiner Mission, einzigartige Erlebnisse zu schaffen.<\/p>\n<p><strong>Keynote: Die neue Realit\u00e4t des Bankwesens braucht die neue Realit\u00e4t CX!<\/strong><\/p>\n<p>Der Bankensektor ver\u00e4ndert sich mit unvergleichlicher Geschwindigkeit und mit ihm die Erwartungen der Kunden. Dies erfordert eine kontinuierliche Anpassung der CX auf Unternehmensseite. In ihrer Session berichten Julian Schaps, Head of Customer Support bei NURI, und Christopher Harms, Business Transformation Strategist EMEA bei zendesk, wie NURI auf diese Ver\u00e4nderungen reagiert, um die beste CX f\u00fcr seine Kunden im New Banking zu schaffen.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div><div class=\"speakers-row\">\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker \">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/06\/cx1-2021-speaker-image-zendesk-bjoern-bauer_new-1.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/06\/cx1-2021-speaker-image-zendesk-bjoern-bauer_new-1.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/06\/cx1-2021-speaker-image-zendesk-bjoern-bauer_new-1-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Bj\u00f6rn Bauer<\/h4>\n\t\t\t\t\t<div class=\"role\">Senior Manager Solutions Consulting<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/05\/cx1-speaker-logo-zendesk-1.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/06\/cx1-2021-speaker-image-zendesk-bjoern-bauer_new-1.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/06\/cx1-2021-speaker-image-zendesk-bjoern-bauer_new-1.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/06\/cx1-2021-speaker-image-zendesk-bjoern-bauer_new-1-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/05\/cx1-speaker-logo-zendesk-1.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Bj\u00f6rn Bauer<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">Senior Manager Solutions Consulting<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p>Kateryna, ist Teil des Zendesk Solutions Consulting Teams f\u00fcr Deutschland, \u00d6sterreich und die Schweiz bei Zendesk. Mit ihrer Erfahrung im Vertrieb und ihrer Leidenschaft f\u00fcr IT- und CX-L\u00f6sungen hilft Kateryna Kunden, vor allem aus der FinTech-Branche, die richtigen CX-L\u00f6sungen f\u00fcr sie zu entwickeln und Customer Service Excellence zu erreichen.<\/p>\n<p><strong>Masterclass: Investitionen in CX zahlen sich aus! Wie man eine zukunftssichere Banking-CX schafft<br \/>\n<\/strong><\/p>\n<p>Finanzinstitute m\u00fcssen mehr denn je die Erwartungen ihrer Kunden erf\u00fcllen, die sich auf die Digitalisierung eingestellt haben. Eine wettbewerbsf\u00e4hige Kundenbetreuung ist ein wichtiges Unterscheidungsmerkmal, um im sich st\u00e4ndig ver\u00e4ndernden Finanzdienstleistungssektor zu bestehen. Julian Schaps, Head of Customer Support bei NURI, und Kateryna Stadnychenko, Senior Solutions Consultant bei Zendesk, erl\u00e4utern in ihrem Vortrag, wie NURI dies beherzigt, indem sie ihr Kundenservice-Team in die Lage versetzen, ihre beste Arbeit zu leisten und mit Zendesk verbesserte Dialogerlebnisse zu schaffen. Au\u00dferdem verraten sie ihre besten Tipps f\u00fcr die Skalierung des Kundendienstes durch Automatisierung.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker \">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/03\/cx1-2020-speaker-image-contentsquare-nico-buchalik-1.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/03\/cx1-2020-speaker-image-contentsquare-nico-buchalik-1.png 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/03\/cx1-2020-speaker-image-contentsquare-nico-buchalik-1-255x300.png 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Nicolas Buchalik<\/h4>\n\t\t\t\t\t<div class=\"role\">Marketing Manager<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/06\/cx1-speaker-logo-contentsquare.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/03\/cx1-2020-speaker-image-contentsquare-nico-buchalik-1.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/03\/cx1-2020-speaker-image-contentsquare-nico-buchalik-1.png 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/03\/cx1-2020-speaker-image-contentsquare-nico-buchalik-1-255x300.png 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/06\/cx1-speaker-logo-contentsquare.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Nicolas Buchalik<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">Marketing Manager<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<div class=\"text-area\">\n<div class=\"content\">\n<p><strong>Masterclass: How to measure digital customer centricity<\/strong><\/p>\n<p>In this session will be talking about \u201cthe new way\u201d to look at Big Data, why you should forget Personas and the Real-Time Digital Happiness Index Why do we need to change the way we look at data? How can we understand intent and personalize in real-time without personal data? Why we don\u2019t need third-party cookies to design the best digital experience!<\/p>\n<\/div>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker \">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/06\/cx1-2022-speaker-image-dixa-Ciara\u0301n-Nolan.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/06\/cx1-2022-speaker-image-dixa-Ciara\u0301n-Nolan.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/06\/cx1-2022-speaker-image-dixa-Ciara\u0301n-Nolan-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Ciar\u00e1n Nolan<\/h4>\n\t\t\t\t\t<div class=\"role\">Team Lead, Global Account Management<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/06\/cx1-speaker-logo-dixa.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/06\/cx1-2022-speaker-image-dixa-Ciara\u0301n-Nolan.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/06\/cx1-2022-speaker-image-dixa-Ciara\u0301n-Nolan.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/06\/cx1-2022-speaker-image-dixa-Ciara\u0301n-Nolan-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/06\/cx1-speaker-logo-dixa.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Ciar\u00e1n Nolan<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">Team Lead, Global Account Management<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p>Ciar\u00e1n setzt sich leidenschaftlich f\u00fcr den Aufbau von Kundenfreundschaften bei Dixa ein! Er ist unser Customer Evangelist und arbeitet strategisch mit unseren Kunden zusammen, um sie bei der Erreichung ihrer CX-Ziele zu unterst\u00fctzen.<\/p>\n<p><strong>Masterclass:<\/strong><\/p>\n<p>Die Zahlungsverkehrsbranche ist nicht mehr wiederzuerkennen als noch vor ein paar Jahren. Die Kunden k\u00f6nnen viel schneller und zu ihren eigenen Zahlungsbedingungen einkaufen. Digitale Geldb\u00f6rsen, Peer-to-Peer-Zahlungen und zinslose Zahlungsoptionen sind bei der Abwicklung t\u00e4glicher Transaktionen gang und g\u00e4be. Eine Vielzahl von Nutzern verwendet Buy Now Pay Later (BNPL)-Anbieter, um ihre Ausgaben zu verwalten. Da gro\u00dfe Banken und Kreditkartenanbieter in den Markt einsteigen, ist ein zuk\u00fcnftiges Wachstum unvermeidlich. In den USA wird das Volumen der BNPL-Transaktionen in den n\u00e4chsten 24 Monaten voraussichtlich um mehr als 190 % steigen. Der d\u00e4nische Scale-up- und BNPL-Anbieter ViaBill konzentriert sich auf ein unkompliziertes und transparentes Zahlungserlebnis. Nicolai Roesgaard, Head of Global Support bei ViaBill, verr\u00e4t, wie man Vertrauen auf dem Markt aufbaut und wie Customer Experience zum Erfolgsrezept werden kann. Nehmen Sie an unserer lebhaften Diskussion teil, in der wir Folgendes behandeln werden Vertrauensbildung im Finanzsektor &#8211; wie CX Ihnen zu langfristigem Erfolg verhelfen kann Kunden ziehen es oft vor, Probleme selbst zu l\u00f6sen &#8211; und es ist 10x kosteng\u00fcnstiger, wenn sie das tun! Wir zeigen Ihnen, wie Sie Ihren Instant-Self-Service mit einigen praktischen Tipps verbessern k\u00f6nnen. Wertorientierte Gespr\u00e4che &#8211; damit Ihre Kundendienstmitarbeiter Zeit haben, sich auf Gespr\u00e4che zu konzentrieren, die eine menschliche Note ben\u00f6tigen.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker \">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/06\/cx1-2022-speaker-image-ViaBill-Nicolai-Roesgaard.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/06\/cx1-2022-speaker-image-ViaBill-Nicolai-Roesgaard.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/06\/cx1-2022-speaker-image-ViaBill-Nicolai-Roesgaard-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Nicolai Roesgaard<\/h4>\n\t\t\t\t\t<div class=\"role\">Head of Global Support<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"160\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/06\/cx1-speaker-logo-viabill.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/06\/cx1-speaker-logo-viabill.jpg 320w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/06\/cx1-speaker-logo-viabill-300x150.jpg 300w\" sizes=\"auto, (max-width: 320px) 100vw, 320px\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/06\/cx1-2022-speaker-image-ViaBill-Nicolai-Roesgaard.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/06\/cx1-2022-speaker-image-ViaBill-Nicolai-Roesgaard.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/06\/cx1-2022-speaker-image-ViaBill-Nicolai-Roesgaard-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"160\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/06\/cx1-speaker-logo-viabill.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/06\/cx1-speaker-logo-viabill.jpg 320w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/06\/cx1-speaker-logo-viabill-300x150.jpg 300w\" sizes=\"auto, (max-width: 320px) 100vw, 320px\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Nicolai Roesgaard<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">Head of Global Support<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p>Verantwortlich f\u00fcr den weltweiten Kunden- und H\u00e4ndlersupport, US, ES und DK &#8211; bei ViaBill.<\/p>\n<p><strong>Masterclass:<\/strong><\/p>\n<p>Die Zahlungsverkehrsbranche ist nicht mehr wiederzuerkennen als noch vor ein paar Jahren. Die Kunden k\u00f6nnen viel schneller und zu ihren eigenen Zahlungsbedingungen einkaufen. Digitale Geldb\u00f6rsen, Peer-to-Peer-Zahlungen und zinslose Zahlungsoptionen sind bei der Abwicklung t\u00e4glicher Transaktionen gang und g\u00e4be. Eine Vielzahl von Nutzern verwendet Buy Now Pay Later (BNPL)-Anbieter, um ihre Ausgaben zu verwalten. Da gro\u00dfe Banken und Kreditkartenanbieter in den Markt einsteigen, ist ein zuk\u00fcnftiges Wachstum unvermeidlich. In den USA wird das Volumen der BNPL-Transaktionen in den n\u00e4chsten 24 Monaten voraussichtlich um mehr als 190 % steigen. Der d\u00e4nische Scale-up- und BNPL-Anbieter ViaBill konzentriert sich auf ein unkompliziertes und transparentes Zahlungserlebnis. Nicolai Roesgaard, Head of Global Support bei ViaBill, verr\u00e4t, wie man Vertrauen auf dem Markt aufbaut und wie Customer Experience zum Erfolgsrezept werden kann. Nehmen Sie an unserer lebhaften Diskussion teil, in der wir Folgendes behandeln werden Vertrauensbildung im Finanzsektor &#8211; wie CX Ihnen zu langfristigem Erfolg verhelfen kann Kunden ziehen es oft vor, Probleme selbst zu l\u00f6sen &#8211; und es ist 10x kosteng\u00fcnstiger, wenn sie das tun! Wir zeigen Ihnen, wie Sie Ihren Instant-Self-Service mit einigen praktischen Tipps verbessern k\u00f6nnen. Wertorientierte Gespr\u00e4che &#8211; damit Ihre Kundendienstmitarbeiter Zeit haben, sich auf Gespr\u00e4che zu konzentrieren, die eine menschliche Note ben\u00f6tigen.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div><div class=\"speakers-row\">\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker \">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/06\/cx1-2022-speaker-image-hmmh-Amir-Tchavoshinia.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/06\/cx1-2022-speaker-image-hmmh-Amir-Tchavoshinia.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/06\/cx1-2022-speaker-image-hmmh-Amir-Tchavoshinia-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Amir Tchavoshinia<\/h4>\n\t\t\t\t\t<div class=\"role\">Unit Director<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/06\/cx1-speaker-logo-hmmh.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/06\/cx1-2022-speaker-image-hmmh-Amir-Tchavoshinia.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/06\/cx1-2022-speaker-image-hmmh-Amir-Tchavoshinia.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/06\/cx1-2022-speaker-image-hmmh-Amir-Tchavoshinia-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/06\/cx1-speaker-logo-hmmh.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Amir Tchavoshinia<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">Unit Director<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker \">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/06\/cx1-2022-speaker-image-Moss-Eva-Spannagl.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/06\/cx1-2022-speaker-image-Moss-Eva-Spannagl.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/06\/cx1-2022-speaker-image-Moss-Eva-Spannagl-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Eva Spannagl<\/h4>\n\t\t\t\t\t<div class=\"role\">Head of Strategy &amp; Business Development<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/06\/cx1-speaker-logo-moss.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/06\/cx1-2022-speaker-image-Moss-Eva-Spannagl.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/06\/cx1-2022-speaker-image-Moss-Eva-Spannagl.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/06\/cx1-2022-speaker-image-Moss-Eva-Spannagl-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/06\/cx1-speaker-logo-moss.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Eva Spannagl<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">Head of Strategy &amp; Business Development<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker \">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/06\/cx1-2022-speaker-image-cx-goalkeeper-Gregorio-Uglioni.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/06\/cx1-2022-speaker-image-cx-goalkeeper-Gregorio-Uglioni.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/06\/cx1-2022-speaker-image-cx-goalkeeper-Gregorio-Uglioni-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Gregorio-Uglioni<\/h4>\n\t\t\t\t\t<div class=\"role\">CX Goalkeeper<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/06\/cx1-speaker-logo-cx-goalkeeper.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/06\/cx1-2022-speaker-image-cx-goalkeeper-Gregorio-Uglioni.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/06\/cx1-2022-speaker-image-cx-goalkeeper-Gregorio-Uglioni.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/06\/cx1-2022-speaker-image-cx-goalkeeper-Gregorio-Uglioni-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/06\/cx1-speaker-logo-cx-goalkeeper.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Gregorio-Uglioni<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">CX Goalkeeper<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker \">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/06\/cx1-2022-speaker-image-Spendesk-Dominique-Farrar.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/06\/cx1-2022-speaker-image-Spendesk-Dominique-Farrar.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/06\/cx1-2022-speaker-image-Spendesk-Dominique-Farrar-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Dominique Farrar<\/h4>\n\t\t\t\t\t<div class=\"role\">Head of Brand &amp; Communications<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/06\/cx1-speaker-logo-spendesk.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/06\/cx1-2022-speaker-image-Spendesk-Dominique-Farrar.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/06\/cx1-2022-speaker-image-Spendesk-Dominique-Farrar.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/06\/cx1-2022-speaker-image-Spendesk-Dominique-Farrar-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/06\/cx1-speaker-logo-spendesk.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Dominique Farrar<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">Head of Brand &amp; Communications<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p><strong>Keynote: Die Kunst der Vorfreude: Wie man an jedem Kundenkontaktpunkt Markenliebe aufbaut<\/strong><\/p>\n<p>&nbsp;<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div><div class=\"speakers-row\">\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker \">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/06\/cx1-2022-speaker-image-Contentsquare-Peter-Zachmann.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/06\/cx1-2022-speaker-image-Contentsquare-Peter-Zachmann.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/06\/cx1-2022-speaker-image-Contentsquare-Peter-Zachmann-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Peter Zachmann<\/h4>\n\t\t\t\t\t<div class=\"role\">Industry Lead Insurance &amp; Finance<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/06\/cx1-speaker-logo-contentsquare.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/06\/cx1-2022-speaker-image-Contentsquare-Peter-Zachmann.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/06\/cx1-2022-speaker-image-Contentsquare-Peter-Zachmann.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/06\/cx1-2022-speaker-image-Contentsquare-Peter-Zachmann-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/06\/cx1-speaker-logo-contentsquare.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Peter Zachmann<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">Industry Lead Insurance &amp; Finance<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<div class=\"text-area\">\n<div class=\"content\">\n<p><strong>Masterclass: How to measure digital customer centricity<\/strong><\/p>\n<p>In this session will be talking about \u201cthe new way\u201d to look at Big Data, why you should forget Personas and the Real-Time Digital Happiness Index Why do we need to change the way we look at data? How can we understand intent and personalize in real-time without personal data? Why we don\u2019t need third-party cookies to design the best digital experience!<\/p>\n<\/div>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"speaker \">\n\t\t\t\t\t<div class=\"speaker-image\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/06\/cx1-2022-speaker-image-EXB-Assadollahi-Ramin.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/06\/cx1-2022-speaker-image-EXB-Assadollahi-Ramin.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/06\/cx1-2022-speaker-image-EXB-Assadollahi-Ramin-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/speaker-overlay.svg\" class=\"graphic\">\n\t\t\t\t\t\t<div class=\"overlay\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/arrow-circle.svg\" class=\"arrow\">\n\t\t\t\t\t\t\tMore information\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<h4>Ramin Assadollahi<\/h4>\n\t\t\t\t\t<div class=\"role\">CEO<\/div>\n\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"160\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/06\/cx1-speaker-logo-EXB-.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/06\/cx1-speaker-logo-EXB-.jpg 320w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/06\/cx1-speaker-logo-EXB--300x150.jpg 300w\" sizes=\"auto, (max-width: 320px) 100vw, 320px\" \/><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"speaker-popup\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/dots-left.svg\" class=\"dots-left-decoration decoration\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/zig-zag-right.svg\" class=\"zig-zag-right-decoration decoration\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"600\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/06\/cx1-2022-speaker-image-EXB-Assadollahi-Ramin.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/06\/cx1-2022-speaker-image-EXB-Assadollahi-Ramin.jpg 510w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/06\/cx1-2022-speaker-image-EXB-Assadollahi-Ramin-255x300.jpg 255w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t<div class=\"company-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"160\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/06\/cx1-speaker-logo-EXB-.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/06\/cx1-speaker-logo-EXB-.jpg 320w, https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/06\/cx1-speaker-logo-EXB--300x150.jpg 300w\" sizes=\"auto, (max-width: 320px) 100vw, 320px\" \/><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-area\">\n\t\t\t\t\t\t\t\t<h3>Ramin Assadollahi<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"role\">CEO<\/div>\n\t\t\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t<p>Ramin Assadollahi ist Computerlinguist, klinischer Psychologe, Unternehmer, Autor und Erfinder. Seine fr\u00fchen Forschungen und Erfindungen f\u00fchrten zur weltweit ersten Software zur next word prediction software f\u00fcr Mobiltelefone (in 72 Sprachen), die er dann an NOKIA verkaufte. Im Jahr 2000 gr\u00fcndete er ExB als Innovationslabor f\u00fcr Softwareprodukte zur Sprachverarbeitung. Ramin Assadollahi ist der Autor zahlreicher Forschungsarbeiten. Diese umfassen die Bereiche Semantik, Linguistik, Neurowissenschaften und nat\u00fcrliche Sprachverarbeitung. Er ist au\u00dferdem Inhaber mehrerer Patente im Bereich der maschinellen Sprachverarbeitung. Ramin ist externer Sachverst\u00e4ndiger in der Enquete-Kommission &#8220;K\u00fcnstliche Intelligenz&#8221; des Deutschen Bundestages.<\/p>\n<p><strong>Keynote:<\/strong><\/p>\n<p><strong> Wie KI die Kundenzufriedenheit im Bank- und Versicherungswesen durch intelligente Dokumentenverarbeitung und Automatisierung dramatisch beeinflusst (EN)<\/strong><\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/close.svg\" class=\"close\">\n\t\t\t\t\t\t\t<div class=\"close-popup\">Close Speaker Description<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"powered-by-banner\">\n\t\t\t\t\t\t\tPowered by <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/powered-by.svg\" alt=\"Powered by zenloop\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n    <\/div>\n<\/section>\n\n<section         class=\"block-columns  no-margin padding-both\" style=\"background-image:url('');\" id=\"\"\n>\n\t\n\t<div class=\"container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"grid\" style=\"grid-template-columns:\trepeat( 1, 1fr)\">\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<p style=\"text-align:center\">\n<a class=\"button\" href=\"https:\/\/cx1-conference.com\/de\/cx1-banking-and-financial-services-2022\/agenda\/\">Agenda ansehen<\/a><\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t<\/div>\n<\/section>\n\n<section         class=\"block-columns align-center no-margin padding-top\" style=\"background-image:url('');\" id=\"\"\n>\n\t        <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/arrow-left.svg\" class=\"arrow-left-decoration decoration\" style=\"top:-50px\">\n             <img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/decorations\/arrow-right.svg\" class=\"arrow-right-decoration decoration\" style=\"top:px\">\n    \n\t<div class=\"container\">\n\t\t<h2 class=\"section-title\">RECAP CX1 WORLD 2021<\/h2>\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"grid\" style=\"grid-template-columns:\trepeat( 1, 1fr)\">\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<p>Die CX1 WORLD CONFERENCE ist der Treffpunkt f\u00fcr alle CX Experten. Im Jahr 2021 kamen\u00a0<b>1.400+ Live Teilnehmer<\/b>\u00a0zusammen, um sich \u00fcber Best Practises und Insights von\u00a0<b>65+ Speakern<\/b>\u00a0f\u00fchrender digitaler Unternehmen auszutauschen. Umso mehr freuen wir uns 2022 wieder mit\u00a0<b>industriespezifischen Konferenzen<\/b>\u00a0an den Start zu gehen, um verschiedenen Branchen eine Plattform zum Dialog und Networking im Bereich Customer Experience zu bieten. Hier ein paar Impressionen:<\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t<\/div>\n<\/section>\n\n<link rel=\"stylesheet\" type=\"text\/css\" href=\"\/\/cdn.jsdelivr.net\/npm\/slick-carousel@1.8.1\/slick\/slick.css\"\/>\n<script type=\"text\/javascript\" src=\"\/\/cdn.jsdelivr.net\/npm\/slick-carousel@1.8.1\/slick\/slick.min.js\"><\/script>\n\n<section         class=\"block-image-table  margin-top no-padding\" style=\"background-image:url('');\" id=\"\"\n>\n        \t   <div class=\"image-table table\">\n               <div class=\"table-cell\" style=\"background-image:url('https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/03\/cx1-image-slider-1-1.jpeg');padding-top:25vw\"><\/div>\n                <div class=\"table-cell\" style=\"background-image:url('https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/01\/cx1-image-slider-2.jpeg');padding-top:25vw\"><\/div>\n                <div class=\"table-cell\" style=\"background-image:url('https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/03\/cx1-image-slider-3-1.jpeg');padding-top:25vw\"><\/div>\n           <\/div>\n<\/section>\n\n<section         class=\"block-columns  no-margin small-padding-top\" style=\"background-image:url('');\" id=\"\"\n>\n\t\n\t<div class=\"container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"grid\" style=\"grid-template-columns:\trepeat( 1, 1fr)\">\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<p style=\"text-align: center\"><a class=\"button invert\" href=\"\/de\/cx1-banking-and-financial-services-2022\/tickets\/\">Kostenlose Anmeldung<\/a><\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t<\/div>\n<\/section>\n\n<section         class=\"block-columns align-center no-margin padding-top\" style=\"background-image:url('');\" id=\"\"\n>\n\t\n\t<div class=\"container\">\n\t\t<h2 class=\"section-title\">UNSERE PARTNER<\/h2>\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"grid\" style=\"grid-template-columns:\trepeat( 1, 1fr)\">\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<p>Werden Sie Teil der\u00a0<strong>CX1 Community<\/strong>\u00a0und werden\u00a0<strong>Partner<\/strong>\u00a0der CX1 Financial Services 2022!<\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t<\/div>\n<\/section>\n\n<section         class=\"block-partners  no-margin small-padding-both\" style=\"background-image:url('');\" id=\"\"\n>\n\t    <div class=\"container\">\n                    <h3>Diamant Partner<\/h3>\n                <div class=\"partners\">\n                    <a href=\"\" class=\"partner\">\n                <img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/01\/cx1-diamond-partner-logo-zendesk-2-01.svg\" class=\"attachment-full size-full\" alt=\"\" \/>            <\/a>\n                <\/div>\n    <\/div>\n<\/section>\n\n<section         class=\"block-partners small-partners no-margin small-padding-bottom\" style=\"background-image:url('');\" id=\"\"\n>\n\t    <div class=\"container\">\n                    <h3>Gold Partner<\/h3>\n                <div class=\"partners\">\n                    <a href=\"\" class=\"partner\">\n                <img decoding=\"async\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/01\/cx1-gold-partner-logo-zenloop-01.svg\" class=\"attachment-full size-full\" alt=\"\" \/>            <\/a>\n                    <a href=\"\" class=\"partner\">\n                <img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-speaker-logo-solvemate-1.svg\" class=\"attachment-full size-full\" alt=\"logo of solvemate\" \/>            <\/a>\n                    <a href=\"\" class=\"partner\">\n                <img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/cx1-conference.com\/de\/wp-content\/uploads\/sites\/2\/2022\/02\/cx1-silver-partner-logo-dynamic-yield.svg\" class=\"attachment-full size-full\" alt=\"\" \/>            <\/a>\n                <\/div>\n    <\/div>\n<\/section>\n\n<section         class=\"block-columns align-center no-margin padding-bottom\" style=\"background-image:url('');\" id=\"\"\n>\n\t\n\t<div class=\"container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"grid\" style=\"grid-template-columns:\trepeat( 1, 1fr)\">\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<p><a class=\"button invert\" href=\"mailto:event@zenloop.com\">Partner werden<\/a><a class=\"button invert\" href=\"#contact\">Newsletter abonnieren<\/a><\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t<\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":16,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-1434","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>CX1 CONFERENCE | Financial Services 2021<\/title>\n<meta name=\"description\" content=\"This CX1 Conference will focus on the topic of customer experience in finance and banking.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cx1-conference.com\/de\/cx1-banking-and-financial-services-2022\/\" \/>\n<meta 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